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Ness uHoo, Manual

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Uhoo Manual

Cloud Connection – When this is Green you are connected to the uHoo Server, you will

1.

only receive calls when you are connected to the server. When this is Orange or Grey
you have no connection to the server, check that you have an Internet connection on
your phone and make sure that you have the correct uHoo account login details in
your Account Settings.

Summary of Contents for uHoo

Page 1: ...nywhere anytime premium For security uHoo can even take a snapshot of a person approaching or passing your door using its inbuilt motion sensor The snapshots are uploaded to your uHoo Cloud account and into your gallery premium version just in case it is a face you need to remember A great security feature of the uHoo is that a visitor cannot tell if you are at home or not when you answer a call a...

Page 2: ...presses the doorbell another snapshot is taken of the visitor and the Doorbell is sounded locally Ding Dong the uHoo will now turn on its wifi and connect to your home router this can take up to 10 seconds once connected uHoo then makes a connection to the uHoo cloud server and the server will call all phones which are currently online this could take up to another 5 seconds depending on your phone...

Page 3: ...r microphone should you wish to just view the video in a Privacy mode during this time you can still hear the sound coming from your uHoo microphone Your uHoo App will notify you of any new available Snapshots or Video and you can view these in your App Premium Version Once the images have been downloaded to your phone from the uHoo cloud server they are stored on your phone as standard MP4 video ...

Page 4: ...rade immediately with some images in your history You can have a mix of Premium and Free users connect to your uHoo so that anyone can receive a call and you do not then have to pay for all users only those that wish to view snapshots and video Screen 1 Main Screen ...

Page 5: ...er you will 1 only receive calls when you are connected to the server When this is Orange or Grey you have no connection to the server check that you have an Internet connection on your phone and make sure that you have the correct uHoo account login details in your Account Settings ...

Page 6: ... a video call For Apple phones you will need to use your normal Volume Up Down controls Mute You can mute your phones microphone during a call for Privacy this will not 7 affect the microphone of the uHoo and you can still hear what is coming from your uHoo Snapshot Button During a video call you can press this button to take a single 8 snapshot of the current video display which you can later retr...

Page 7: ... setup your uHoo 2 it is highly recommended that you use an email address that is secure and you always have access to if you forget your login details they will be sent to this address If you have logged out of your Account and no User email is shown here then use this button to log back in with your User Name and Password You must select if you are the Master User or not if you are not the Maste...

Page 8: ...ound of a visitors voice and not the background noise You can do this during a live call if desired uHoo Speaker Volume This changes the volume of the uHoo s inbuilt speaker you 6 may need to vary this volume if a visitor cannot hear you You can do this during a live call if desired uHoo Snapshot The uHoo can take a snapshot when it detects movement in front of 7 it i e somebody approaching Turnin...

Page 9: ...is always a Medium Resolution file Be careful to only select High resolution if you know that your internet connection is fast enough to stream a high resolution video Note This button may not appear on your uHoo App until you have made a successful call and answered it with your App as the information about your uHoo is sent during a call Daylight Saving Your snapshots are saved with a Time and Da...

Page 10: ...ined within the video call data that is sent Log Out Account If you want to log into another uHoo or if you do not want to receive 4 calls from your uHoo you can logout of your current account here Delete Account If you want to clear your uHoo and re use it you must clear your 5 existing account on the server as the MAC address unique identifier found on the back label for your uHoo is stored and y...

Page 11: ... that there is a video that has not been viewed 2 To view a video press this play button the video is downloaded to your phone before 3 viewing and will take some time to load please wait after you have pressed the play button for the video to start You can delete any video s or snapshots with this button 4 You can view the snapshot here if you like or from the Snapshot gallery 5 Screen 5 Snapshot...

Page 12: ...o thumbnail Gallery the thumbnail 2 may be the snapshot which was taken when the Doorbell button was pressed i e the start of the video call otherwise it will be a snapshot from the start of the video when you pressed the Video Record Button Thumbnail To view a full screen of the image tap on the thumbnail This will also 3 display the Date and Time when the snapshot was taken Orange box An orange ...

Page 13: ...locks of 8 or 10 depending on size of the snapshot files So a new snapshot that happens at the next call will appear at the top of the gallery but older snapshots which have been queued to upload will get uploaded at each subsequent call until all snapshots have been uploaded from the uHoo memory The reason that the uHoo will not upload all snapshots in memory at one time is that it may prematurely...

Page 14: ...shot taken by uHoo when the doorbell button was 2 pressed will be sent to all phones so that you can view who is calling before you answer or decline Premium Version only Answer Press the Green Handset to answer an incoming Call Note that if multiple 3 uHoo s are logged in to the uHoo then the only the first to answer will take the video call you cannot have concurrent calls to multiple handsets De...

Page 15: ... then all other phones will continue to ring until there is an answer or they also choose to decline or the uHoo cancels the call to a video message after a fixed time Screen 7 Call in progress Window Video Window The live stream video of the caller appears in this window note the 1 ...

Page 16: ...r uHoo Snapshot Button During a video call you can press this button to take a single 4 snapshot of the video which you can later retrieve from your gallery Premium Version Only Video Record Button Pressing this button during a video call will record the whole of 5 the video call from the start i e right from the answering of the call this allows you to capture all of the video if you had forgotte...

Page 17: ...eo Snapshot Button You can give your extra User the right to view Video s and 3 Snapshots or you can disallow them if you wish Note that a User must be using the Premium App to view Snapshots and Video if you don t allow them to view snapshots or video and they have a Premium App they will still get the PreView before answer thumbnail for an incoming call and they can still Press the Snapshot or V...

Page 18: ... 4 User to the Server Delete You can delete a previously programmed User using this button 5 User ID You can add up to 3 unique ID s if you have more than 3 extra potential 6 Users then you can still allow them access by using the same Username and Password for another User Screen 9 Free App ...

Page 19: ...a Prompt Message about going Premium Message Gallery Button the number of new messages will still appear on the Button 2 in the Free Version however you cannot view the Gallery or videos when you press this button Pressing this button will give you a Prompt Message about going Premium Snapshot Button This is not active in the Free Version Pressing this button will give 3 you a Prompt Message about...

Page 20: ...Uhoo Manual Incoming Call screen You cannot view the Preview snapshot of the caller in the Free 1 Version but you can still answer or decline an incoming call screen 10 Screen 11 Firmware Update ...

Page 21: ...r uHoo up to date as it may become incompatible with later releases of the App The Firmware update will occur at the end of the next call after you have agreed to an update it may take up to 3 minutes to download from the server and apply during this time the uHoo will be inactive you cannot make calls and the Doorbell light will remain on for the duration of the call You can force the update imme...

Page 22: ...tup your uHoo our customer service team will advise you that you must do the update if you notified at setup time otherwise they cannot be certain what issue may be affecting your uHoo Screen 12 13 Logging Back in If you have logged out of your uHoo Account Account and no User email is shown in your Menu under Account Settings then you will use this button to log back into your uHoo into a ...

Page 23: ... using a Master Account Make sure this slider is Green for Master 1 Use the email Address Username that your uHoo was setup with 2 Password Enter your setup password 3 If you have forgotten your password it will be sent only to the Master email address 4 Screen 13 Logging into your uHoo using a User Account ...

Page 24: ...r 1 Email This must be the Master email Address 2 Username This is the Username used when setting up the account 3 Password Enter your setup Password 4 If you have forgotten your password it will be sent only to the Master email address 5 Miscellaneous ...

Page 25: ...o nothing Warning If your uHoo has been setup already DO NOT PRESS the RESET BUTTON unless prompted by your app pressing the button will delete all of your setup data and server information and you will be required to setup your uHoo again Reprogramming a Previously programmed uHoo 3 When a uHoo is successfully setup and working the key details for your uHoo account are saved in uHoo Cloud Server ...

Page 26: ...o and Press and 4 Hold this Button for at least 3 seconds or until your uHoo says I m Ready Your uHoo is now reset and ready to be re programmed just like brand new the 5 Doorbell Light will remain on until you have either re programmed your uHoo or it will time out of the program mode after 5 minutes if you do nothing Follow your Wizard in your App to program your uHoo 6 Screen 13A Changing Route...

Page 27: ...Uhoo Manual ...

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