13: Contact Information
Within the United States, Neptune Customer Support
is available Monday through Friday, 7:00 A.M. to 5:00
P.M. Central Standard Time, by telephone, email, or
fax.
By Phone
To contact Neptune Customer Support by phone,
complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
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Press 1 if you have a Technical Support
Personal Identification Number (PIN).
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Press 2 if you do not have a Technical Support
PIN.
3. Enter the six-digit PIN and press #.
4. Select one of the following options:
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Press 2 for Technical Support.
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Press 3 for maintenance contracts or renewals.
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Press 4 for Return Material Authorization (RMA)
for Canadian Accounts.
You are directed to the appropriate team of
Customer Support Specialists. The specialists are
dedicated to you until the issue is resolved to your
satisfaction. When you call, be prepared to give the
following information.
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Your name and utility or company name.
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A description of what occurred and what you
were doing at the time.
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A description of any actions taken to correct the
issue.
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