8
Symptom
Cause
Remedy
Radio shows iPod
not connected
iPod cable is not
connected to iPod or
Gateway.
Verify the docking cable is connected
to the Neo Gateway, and the iPod
I can not correctly
control the iPod
through the radio.
The iPod firmware
may be out of date.
Update iPod firmware for free at http://
www.apple.com/ipod/download
I have updated my
iPod’s firmware
and still have
control issues
Sometimes the
iPods needs to be
reset
Press and hold the click wheel (center
button) and the menu button for 10
seconds. This will reboot the iPod.
YOU WILL NOT LOSE MUSIC on the
iPod by doing this reset
I don’t see iPod
artist or song
information on the
screen
The radio is
displaying a different
text field
Press the Text / Scan button to see
text
I can’t use my
iPod’s click wheel
to select music
The iPod is in
external control
mode. This allows
text to be displayed
on the radio screen
Press the Aux / Sat button and select
AUX 2 source to control the iPod
manually using the click wheel
The Neo Gateway
does not recognize
the HD Radio
tuner (HDRT)
The HD tuner
was not properly
connected when
the Gateway was
first connected and
initialized.
HDRT must be connected
before the
Gateway is powered on.
Disconnect
the Gateway from the vehicles
harness for 5 minutes. Verify the
8 pin DIN HDRT cable is securely
connected at both ends before
reconnecting the vehicle harness.
Radio shows “DEV
INIT”
Gateway device is
initializing
This only occurs the first time the
Gateway is powered on. Wait a few
minutes, cycle ignition off and on then
enter SAT Mode.
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD Radio
tuner.
Use Gateway to access HD Radio
source. This will provide all AM and
FM reception for your vehicle.
No AM or FM
reception using the
HD Radio source
Factory antenna
cable is not
connected to the HD
Radio tuner (HDRT)
Remove from factory radio, connect
into HDRT module. Note* some
vehicles need to use the supplied
antenna adaptor to make this
connection.
HD Radio station
quality fluctuates
or is lost randomly
The HD Tuner is
temporarily losing
reception of the
Digital HD Radio
broadcast signal
This is expected performance. The
Digital HD Radio playback will resume
in areas of higher broadcast signal
strength.
10. Troubleshooting
