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Customer service

Customer service

When contacting our Technical Assistance Service, 

please provide the product number (E-Nr.) and 

production number (FD) of the appliance. This 

information is given on the specifications plate located 

on the lower section of the hob and on the label in the 

user manual.
Please find the contact data of all countries in the 

enclosed customer service list.

To book an engineer visit and product advice

Rely on the professionalism of the manufacturer. You 

can therefore be sure that the repair is carried out by 

trained service technicians who carry original spare 

parts for your appliances.

Warranty conditions

In the unlikely event that the appliance is damaged or 

does not meet your expectations in terms of quality, 

please inform us as soon as possible. For the warranty 

to be valid, the appliance must not have been tampered 

with, or used inappropriately.
The applicable warranty conditions are those set out by 

the company's representative office in the country of 

purchase. Detailed information is available from retail 

outlets. Proof of purchase must be presented to obtain 

the benefits of the warranty.
We reserve the right to introduce changes.

There is a smell of gas in the 

kitchen.

The gas tap is open.

Close the gas tap.

The gas cylinder has not been connected correctly.

Make sure that the gas cylinder has been connected cor-

rectly. 

Gas may be leaking.

Close the central tap in the gas line, ventilate the room 

and immediately call an authorised installer, who can 

inspect the gas system and issue an installation certifi-

cate. Do not use the appliance until you are sure that gas 

is not leaking from the system or the appliance.

The burner switches off as 

soon as the control knob is 

released.

The control knob was not held down for long enough.

If the burner is switched on, hold the control knob down 

for a few seconds longer.

The burner slots are dirty.

Clean the burner slots.

”„

”…

Ӡ

”‡

”ˆ

”‰

”Š

 appear in the dis-

play.

Electronics fault.

Disconnect the hob from the power supply. Wait a few 

seconds and then reconnect it. If the indicator remains lit, 

contact the after-sales service.

The heat setting indicator in 

the display continually devi-

ates from the heat setting that 

was selected using the control 

knob.

Incorrect calibration of the electronics.

Carry out the calibration in accordance with the installa-

tion instructions.

Fault

Possible cause

Remedial action

GB

0344 892 8989 

Calls charged at local or mobile rate.

IE

01450 2655 

0.03 € per minute at peak. Off peak 0.0088 € 

per minute.

Summary of Contents for T27CA Series

Page 1: ...en INSTRUCTION MANUAL T26CA T27CA T29CA Gas hob...

Page 2: ...onomy burner with an output of up to 1 kW Standard output burner with an output of up to 1 75 kW High output burner with an output of up to 3 kW Mini wok burner up to 3 5 kW Wok burner with an output...

Page 3: ...instructions are for guidance only Do not remove the appliance from its protective packaging until it is installed in the unit Do not switch on the appliance if it is damaged in any way Contact our T...

Page 4: ...Carefully read the instructions and warnings on the operation of gas burners Warning Risk of poisoning The kitchen will become hot and humid and combustion products produced when this gas appliance i...

Page 5: ...Risk of injuries Do not tamper with the appliance s interior If necessary call our Technical Assistance Service Risk of injury If a control knob is too stiff to turn or it is loose it must not be use...

Page 6: ...nob and open the door or window in the room Wait at least a minute before igniting the burner again Note It is important to keep the appliance clean If the ignition plugs are dirty this may cause igni...

Page 7: ...ifferent burners is displayed We recommend using the first burner that was mentioned The model overview describes all of the burners on the hob Page 2 Burner Minimum diame ter of the cook ware base Ma...

Page 8: ...ndard output burner 57 62 9 10 12 6 47 50 Mini wok burner 43 48 9 8 10 3 35 38 Pasta and rice Spaghetti High output burner 18 22 9 8 10 6 10 12 Standard output burner 20 24 9 10 12 7 10 12 Wok burner...

Page 9: ...Standard output burner 10 15 6 5 7 3 5 8 High output burner 8 13 5 4 6 3 4 7 Economy burner 10 15 9 5 7 5 5 8 Food Total time in min Step 1 Step 2 Burner v v Fish Breaded hake High output burner 5 10...

Page 10: ...utput burner 7 12 9 7 12 Wok burner 5 10 9 1 3 7 4 7 Boiled sausages x 12 Standard output burner 8 13 9 8 13 Wok burner 9 14 4 9 14 High output burner 7 12 7 7 12 Beefburger 4 pcs 1 cm thick 110 g Hig...

Page 11: ...ass Never strike any part of the hob Grains of sand that may come from cleaning fruits and vegetables will scratch the glass surface Melted sugar or foods which contain a lot of sugar which may have s...

Page 12: ...serve the right to introduce changes There is a smell of gas in the kitchen The gas tap is open Close the gas tap The gas cylinder has not been connected correctly Make sure that the gas cylinder has...

Page 13: ...packaging in the appropriate recycling bin Before you get rid of an old appliance make sure you disable it Contact your local authority to find out the address of your nearest recycling centre to dis...

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