NEFF KB7966 Series, Information For Use

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Troubleshooting en
27
Tr ouble s hooting
15 Troubleshooting
Tr ouble s hooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶ If the power cord or the appliance power cable of this appliance is damaged,
it must be replaced with a special power cord or special appliance power
cable, which is available from the manufacturer or its Customer Service.
Fault Cause and troubleshooting
The appliance is not
cooling, the displays
and lighting are lit.
Showroom mode is switched on.
1.
Switch off the appliance. →
Page 16
2.
Wait 2 minutes.
3.
Switch the appliance back on. →
Page 15
4.
Wait 1 minute and then press and hold (Refri-
gerator compartment) until 4 audible signals have
sounded.
5.
After a short time, check whether your appliance is
cooling.
The LED lighting does
not work.
Different causes are possible.
▶ Call customer service.
The customer service number can be found in the
enclosed customer service directory.
Home Connect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
A warning tone
sounds and the set
temperature (refriger-
ator compartment)
and flash.
The refrigerator compartment door is open.
▶
Close the refrigerator compartment door.
A warning tone
sounds and the set
temperature (freezer
compartment) and
flash.
Different causes are possible.
▶
Press .
a
The alarm is switched off.
The freezer compartment door is open.
▶
Close the freezer compartment door.
External ventilation openings are covered up.