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 Trouble shooting  

en

11

3

Trouble shooting

Trouble s

hooting

Malfunctions often have simple explanations. Please 

read the following notes before calling the after-sales 

service.

:

Warning

Risk of electric shock!

Incorrect repairs are dangerous. Repairs may only be 

carried out and damaged power cables replaced by 

one of our trained after-sales technicians. If the 

appliance is defective, unplug the appliance from the 

mains or switch off the circuit breaker in the fuse box. 

Contact the after-sales service.

Malfunction table

--------

LED lights

Defective LED lights may be replaced by the 

manufacturer, their customer service or a qualified 

technician (electrician) only.

:

Warning

Risk of injury!

The light emitted by LED lights is very dazzling, and can 

damage the eyes (risk group 1). Do not look directly 

into the switched on LED lights for longer than 100 

seconds.

4

Customer service

Customer 

service

When calling us, please quote the product number (E 

no.) and the production number (FD no.) so that we can 

provide you with the correct advice. These numbers can 

be found on the rating plate on the top of the appliance 

(to access it, you will need to remove the activated 

charcoal filter).

You can make a note of the numbers of your appliance 

and the telephone number of the after-sales service in 

the space below to save time should it be required.

Please be aware that a visit by an after-sales engineer 

will be charged if a problem turns out to be the result of 

operator error, even during the warranty period.
Please find the contact data of all countries in the 

enclosed customer service list.

To book an engineer visit and product advice

Rely on the professionalism of the manufacturer. You 

can therefore be sure that the repair is carried out by 

trained service technicians who carry original spare 

parts for your appliances.

Accessories

(not included in the scope of delivery)

Note: 

These instructions apply to several appliance 

models. It may be the case that an optional accessory 

that is listed does not apply for your appliance.

Note: 

Observe the installation instructions in the 

accessory.

--------

Problem

Possible cause Solution

The appliance 

does not work

The plug is not 

plugged in.

Connect the appliance to the 

electricity supply

Power cut

Check whether other kitchen 

appliances are working

Faulty fuse

Check in the fuse box to make 

sure that the fuse for the 

appliance is OK

The lighting does 

not work.

The LED lights 

are defective.

Call the after-sales service.

The button illumi-

nation does not 

work.

The control unit is 

faulty.

Call the after

­

sales service.

E no.

FD no.

After-sales service

O

GB

0344 892 8989 

Calls charged at local or mobile rate.

IE

01450 2655 

0.03 € per minute at peak. Off peak 0.0088 € 

per minute.

Easy-change filter for CleanAir air recirculation 

module (cannot be regenerated)

Z5170X1

Easy-change filter for CleanAir air-recirculation 

module (can be regenerated)

Z50XXP0X0

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(1U

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Summary of Contents for I38KHV2S0

Page 1: ...en Instructions for installation and use Extractor hood...

Page 2: ...location This appliance is intended for domestic use and the household environment only The appliance is not intended for use outside Do not leave the appliance unattended during operation The manufac...

Page 3: ...h fire Never operate two gas burners simultaneously on the highest flame for longer than 15 minutes One large burner of more than 5 kW wok is equivalent to the power of two gas burners Warning Risk of...

Page 4: ...ce and how to dispose of your appliance properly Saving energy During cooking ensure that there is a sufficient supply of air so that the extractor hood can work efficiently and with a low level of op...

Page 5: ...symbol Switching off Touch the Q symbol AirFresh function Switching on Touch the 3 symbol 3 will be shown on the display panel The fan runs for approximately 5 minutes per hour at fan setting 1 Switch...

Page 6: ...coal filter Metal grease filter and activated charcoal filter and If you have not yet done so the metal grease filters should now be cleaned or the activated charcoal filter replaced Cleaning and main...

Page 7: ...usly lit Connecting via your home network Notes You require a router that has WPS functionality You require access to your router The extractor hood cannot be switched on during the connection process...

Page 8: ...or abrasive cleaning agents e g scouring powder or liquid scouring cleaner Cleaning products with a high alcohol content Hard scouring pads or cleaning sponges Pressure washers or steam cleaners Clea...

Page 9: ...ter Never operate the appliance without a grease filter Notes Do not use aggressive acidic or alkaline cleaning products We recommend cleaning the grease filters every 2 months When cleaning the metal...

Page 10: ...it into place 3 If the metal grease filter has not been inserted correctly open the lock and reinsert the metal grease filter correctly Replacing the activated charcoal filter Note To bind odours in...

Page 11: ...that a visit by an after sales engineer will be charged if a problem turns out to be the result of operator error even during the warranty period Please find the contact data of all countries in the...

Page 12: ...ation location Only a licensed professional may connect appliances without plugs Damage caused by incorrect connection is not covered under warranty Caution Damage to the appliance The surfaces of the...

Page 13: ...the fuse box Contact the after sales service Warning Danger of suffocation Packaging material is dangerous to children Never allow children to play with packaging material KGeneral information Genera...

Page 14: ...he locations where the bolts should be inserted on the ceiling 4 Drill four 8 mm diameter holes to a depth of 80 mm for fastening the appliance and press in the wall plugs flush with the wall Preparin...

Page 15: ...to one another The position of the control is marked on the template 2 Insert the two bolts on the ceiling through the openings provided in the frame Move the frame to allow the bolts to be screwed in...

Page 16: ...led Wall mounting the appliance and levelling it 4 Thread the mains power cable through the opening in the frame and then through the strain relief Caution Do not position the mains power cable that i...

Page 17: ...help of a second person to lift the appliance and thread the cables into the turnbuckles on the top of the machine Note Never shorten the cables 3 Taking care to comply with the safety clearances slid...

Page 18: ...6...

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Page 20: ...www neff international com 9001196406 9001196406 970215 Constructa Neff Vertriebs GmbH Carl Wery Stra e 34 D 81739 M nchen Register your product online...

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