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15

Customer service

Your local customer service 

can be found  in the telephone  directory 

or in the customer-service index. Please 

provide customer service 

with the appliance product number 

(E-Nr.) and production number (FD).
These specifications 

can be found on the rating plate. Fig.

9

To prevent unnecessary call-outs, please 

assist customer service by quoting 

the product and production numbers. 

This will save you additional costs.

Repair order and advice 

on faults

Contact information for all countries can 

be found on the enclosed customer 

service list.

 

Fault

Possible cause

Remedial action

The temperature in 

the freezer 

compartment is too 

warm.

Appliance opened 

frequently.

Do not open the appliance 

unnecessarily.

The ventilation 

openings have been 

covered.

Remove obstacles.

Large quantities of 

fresh food are being 

frozen.

Do not exceed max. freezing 

capacity.

Warning signal 

sounds, “alarm” 

button lights up. 

Fig.

2

/5*

The freezer 

compartment is too 

warm!
Frozen food is at risk!

To switch off the warning signal, 

press the “alarm” button 5*. 

Appliance is open.

Close the appliance.

Ventilation openings 

have been covered.

Ensure that there is adequate 

ventilation.

Too much food was 

placed in the freezer 

compartment at once.

Do not exceed max. freezing 

capacity.

When the fault has been eliminated, 

the “alarm” button 5* goes out 

shortly afterwards.

GB

0844 892 8989

Calls from a BT 

landline will be 

charged at up 

to 3 pence per 

minute. A call 

set-up fee of up 

to 6 pence may 

apply.

IE

01450 2655

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