en
Trouble shooting
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Trouble shooting
Trouble s
hooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip:
If a meal does not turn out exactly as you wanted,
refer to the "Tested for you in our cooking studio"
section.Here, you will find plenty of cooking tips and
notes.
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
:
Warning – Risk of electric shock!
■
Work on the appliance electronics may only be
performed by a specialist.
■
Always disconnect the appliance from the power
supply when work is carried out on the electronics.
Switch off the circuit breaker or remove the fuse
from your household fuse box.
Fault
Possible cause
Notes/remedy
The appliance does not work
The plug is not plugged into the mains
Connect the appliance to the power supply
Power cut
Check whether other kitchen appliances are working
The circuit breaker is faulty
Check in the fuse box to make sure that the fuse for
the appliance is OK
Operations with steam or descaling
do not start or do not continue
Water tank empty
Refill water tank
The panel is open
Close the panel
Descaling locks operations with steam
Carry out descaling
Faulty sensor
Call the after-sales service
After switching on an operating mode,
a message is shown on the display
which indicates that the temperature
is too high
The appliance has not cooled down sufficiently
Allow the appliance to cool down and switch the oper-
ating mode on again
The appliance prompts you to rinse
The power supply was interrupted or the appliance
was switched off during the descaling process
Once the appliance is switched on again, rinse it twice
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range is too low
Carry out descaling
Check the set water hardness range and adjust it, if
necessary
Buttons flash
Normal occurrence caused by condensation behind
the control panel
As soon as the condensation has evaporated, the but-
tons no longer flash
Cooked dishes turn out too moist or
too dry when cooking with steam-
assisted applications
The wrong steam intensity was selected
Select a higher or lower steam intensity
The "Fill water tank" message
appears even though the water tank
is full
The panel is open
Close the panel
The water tank is not clicked into place
Click the water tank into place
Faulty sensor
Call the after-sales service
The water tank has fallen off. Due to the impact, com-
ponents inside the water tank have come loose, and
the tank is leaking.
Order a new water tank
Steam escapes from the ventilation
slots during cooking
Normal procedure
Not possible
