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Troubleshooting   7-3  

Quick Troubleshooting

Problem or Symptoms

Corrective Actions

Diskette drive does not work

Check if the diskette drive option is not installed in BIOS Setup.

Check if the diskette drive cable is connected properly.

Check that the diskette is not faulty.

Replace the diskette drive.

Replace the main board.

Hard disk drive malfunction

Check if the hard disk drive is set properly in BIOS Setup.

Check the connection.

Check if the disk drive is working properly. If not, replace the drive.

Replace the main board.

CD-ROM drive malfunction

Check if the drive is set properly in BIOS Setup.

Check if the device driver is installed properly. Do not use any other
CD-ROM driver.

Check the connection.

Replace the drive or main board.

Memory malfunction

Check if the memory module is inserted properly. Try to insert it into the
other slot.

Replace the memory module.

Replace the main board.

External keyboard or PS/2
mouse does not work

Check if the keyboard or mouse is connected properly. Check if the
PS/2 Y-cable is being used. Power off the system first before plugging
in the device.

Check if the PS/2 mouse driver is installed properly.

Replace the keyboard or mouse.

Replace the main board.

PC card does not work

Check if the PC card is inserted properly and check the connection.

Check the PC card driver installation for an IRQ conflict. Try to disable
the COM2 port in BIOS Setup menu to free up an unused IRQ.

If the PC card is not detected, insert it to the other PC slot. Otherwise,
replace the PC card.

Contact the PC card manufacturer for support.

Replace the main board.

VersaGlide does not work

Check if PS/2 or Alps mouse driver is properly installed.

Check if the VersaGlide cable inside the system is inserted properly.

Replace the VersaGlide module.

Check the keyboard controller chip for any cold or loose soldering.

Replace the main board.

Summary of Contents for VERSA VX

Page 1: ...NEC Versa Notebook Computer NEC VERSA VX S E R V I C E A N D R E F E R E N C E M A N U A L...

Page 2: ...n accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and...

Page 3: ...e AC Adapter 2 3 Powering the System On and Off 2 3 Using the Battery 2 3 Low Battery Power 2 4 Returning the Battery to its Normal State 2 4 Extending Battery Life 2 4 Battery Handling 2 4 Replacing...

Page 4: ...Installing the Software 2 22 3 Disassembly and Reassembly Required Tools and Equipment 3 2 Disassembly 3 2 Battery 3 2 Memory Module and Switch Settings 3 3 Switch Settings 3 4 Hard Disk Drive 3 5 LED...

Page 5: ...Quick Troubleshooting 7 2 Helpful Questions 7 5 8 Getting Services and Support Services and Support Contact Information 8 2 NEC CSD Web Site 8 2 NEC CSD FTP Site 8 3 Email Fax to Support Services 8 3...

Page 6: ...ook Chapter 3 Disassembly and Reassembly provides detailed instructions on how to disassembly the notebook Chapter 4 System Board Layout shows the system boards and the board connectors Chapter 5 Illu...

Page 7: ...DMA direct memory access DMAC DMA controller DOS disk operating system DRAM dynamic RAM DVD digital video disk ECC error checking and correction ECP enhanced capabilities port EDO extended data outpu...

Page 8: ...PPI programmable peripheral interface PROM programmable ROM QFP quad flat pack RAM random access memory RAMDAC RAM digital to analog converter RAS row address strobe RGB red green blue RGBI red green...

Page 9: ...tting to Know the NEC Versa Around the Front of the System Around the Back of the System Around the Left Side of the System Around the Right Side of the System Around the Bottom of the System Internal...

Page 10: ...Interconnect PCI architecture In addition your system provides a high performance hard disk drive diskette drive and PC card support Most models are equipped with a 24X CD ROM drive or a DVD ROM driv...

Page 11: ...The status LEDs are duplicated on the back of the LCD panel to allow viewing when the panel is closed Power and Battery Charging LEDs A Power LED B Battery Charging LED Power LED lets you know that p...

Page 12: ...ailable on some systems Password Buttons set a password or personal identification number for security Available on some systems Status LEDs keep you informed of your NEC Versa VX s current operating...

Page 13: ...X accesses the hard disk drive CD ROM drive or DVD ROM drive Diskette Drive Access lights when the NEC Versa VX writes data to or retrieves data from the diskette drive Caps Lock lights when caps lock...

Page 14: ...n keys Windows keys Cursor control keys Typewriter keys Numeric keypad Control keys Key features and operations are described after the figure Keyboard A Function Keys D Windows Shortcut Key B Control...

Page 15: ...s Highest Performance 4 beeps Longest Life No function when Windows 98 configured for Advanced Configuration and Power Interface ACPI Fn F8 Increases the LCD s brightness eight settings Applies to XGA...

Page 16: ...ombinations work specific to the application you are running NEC VersaGlide works like a standard computer mouse Simply move your fingertip over the VersaGlide to control the position of the cursor Us...

Page 17: ...can connect up to two of these devices at the same time AC Power Port Lets you attach the NEC Versa VX to the AC power source using the AC adapter that comes with your system Keep the system connecte...

Page 18: ...audio CDs Diskette Drive A 3 5 inch 1 44 MB diskette drive comes installed in the NEC Versa Hard Disk Drive An internal hard disk drive comes installed in the NEC Versa The disk drive is upgradeable A...

Page 19: ...or depending on the model Lithium Ion Li Ion battery Battery Release Latch Slide the latch to the other end and hold it While holding the latch slide the battery bay outwards to remove the battery Me...

Page 20: ...the system s configuration for example date time drives and memory The CMOS battery charges when your NEC Versa is connected to AC power The CMOS battery may discharge completely if the NEC Versa not...

Page 21: ...2 System Configuration and Setup Power Sources for Your NEC Versa BIOS Setup Updating the BIOS NEC Utilities Application and Driver CD...

Page 22: ...whenever a wall outlet is nearby Keep the adapter connected whenever possible The AC adapter charges the battery when it is connected whether the NEC Versa is powered on or off AC adapter Do not atte...

Page 23: ...rechargeable Nickel Metal Hydride NiMH or Lithium Ion Li Ion battery Battery packs are easy to install and remove Note Although the battery is fully charged at the factory transit and shelf time may...

Page 24: ...increases battery life While on the road it is important to be aware of the simple things you can do to extend the life of the system s main battery Turning down the screen brightness Fn F9 extends b...

Page 25: ...mbination of very old and new batteries can deteriorate battery and equipment performance 1 Save your files exit Windows and turn off system power 2 Close the LCD panel and turn over the system 3 Remo...

Page 26: ...end mode and the AC adapter is connected charge time is approximately 3 hours For maximum battery performance fully discharge the battery before recharging it To do so unplug the AC adapter turn off p...

Page 27: ...ls Metal objects in contact with the terminals can cause a short circuit and damage If the battery leaks If the battery leaks onto skin or clothing wash the area immediately with clean water Battery f...

Page 28: ...re your system with a password balance your performance needs with power conservation Access the BIOS utility at power on Just press F2 when the following prompt appears Press F2 to enter Setup When y...

Page 29: ...that move the cursor and select parameters Options that are grayed out are not available for the current selection Using Keys The following table lists the BIOS Setup keys and their functions BIOS Set...

Page 30: ...ow keys to select Yes and press Enter Standard CMOS Setup Use the Standard CMOS Setup screen to view the System Time System Date and to modify drive parameters and related settings Standard CMOS Setup...

Page 31: ...o avoid infection by some virus types Advanced CMOS Setup Use the Advanced CMOS Setup to set the following functions Advanced CMOS Setup Parameter Default Setting Alternate Setting s Video Out Type NT...

Page 32: ...sign a password to allow or restrict access to the hard disk drive contents Internal HDD Password Enables or disables the HDD password Password Protection Your NEC Versa supports a password for system...

Page 33: ...etup highlight and select the System Security Setup 2 Highlight Assign HDD Password and press Enter The system prompts you to enter a master password 3 Enter a master HDD password and press Enter The...

Page 34: ...here are provisions for establishing HDD passwords Power Management Setup Use the Power Management Setup to balance high performance and energy conservation Power Management Setup Parameter Default Se...

Page 35: ...Option Definition CPU Speed Control Sets CPU performance at one of four levels Hard Disk Timeout Sets the time delay before your hard disk powers down Video Timeout Sets whether to timeout the video o...

Page 36: ...py Disabled IDE HDD CD DVD 3rd Boot Device 1 IDE HDD Disabled Floppy CD DVD 4th Boot Device 1 Disabled Floppy CD DVD 1 st Fnd IDE Try Other Boot Devices Yes No 1 Bootable device when set to IDE hard d...

Page 37: ...sound Internal Hard Drive Enables or disables the internal hard drive Serial Port Disables the port or changes its address assignment Parallel Port Parallel Mode Disables or reassigns the parallel po...

Page 38: ...rovements or fixes to the current system BIOS Your authorized NEC CSD dealer or NEC CSD Support Services representative can help you determine this To update the system BIOS you must Obtain the BIOS U...

Page 39: ...nd automatically loads the utility A message similar to the following appears The NEC BIOS Update Utility should not be used to modify the BIOS in a Versa system which is docked If your Versa is docke...

Page 40: ...ws NT only Use this option to take advantage of the VersaGlide features The NEC Customize utility screen consists of the following A window at the top half of the screen lists the available options Th...

Page 41: ...s Enter The utility automatically prepares your NEC Versa for the newly installed memory 6 Power off your system and then power on A file large enough to accommodate your system s memory is created on...

Page 42: ...hted software category or application driver etc Install Clicking the Install button installs the selected software Exit Clicking the Exit button closes the Application and Driver CD dialog box Once t...

Page 43: ...3 Disassembly and Reassembly Required Tools and Equipment Disassembly Reassembly...

Page 44: ...ly different disassembly procedures Some earlier units did not have a user removable hard drive Follow the instructions carefully to properly disassemble the systems When disassembling the system unit...

Page 45: ...lide the battery out of the system Removing the battery A Battery Release Latch Memory Module and Switch Settings Use the following steps to remove the memory module and access the switch settings 1 P...

Page 46: ...the CD ROM drive The following list identifies each switch setting and its function Switch 1 Password override The default setting is OFF If you forget your password and cannot access the data on your...

Page 47: ...ard disk drive follow these steps 1 Locate the drive access panel on the left side of the system Open the panel using the notch Opening the panel A Drive Access Panel B Notch 2 Remove the screw that s...

Page 48: ...e system Removing the disk drive LED Button Assembly Follow these steps to remove the LED Button assembly 1 Open the LCD panel 2 Locate the LCD hinge covers Locate and remove the screw caps and screws...

Page 49: ...inge covers A Hinge Cover 4 Slide the LED button assembly slightly to the right and lift away from the system Removing the LED button assembly A LED Button Assembly LCD Panel Use the following steps t...

Page 50: ...cate and remove the two bottom screws securing the LCD panel to the system Removing the screws A Screws 4 Turn the system over and open the LCD panel 5 Locate and remove the left and right hinge screw...

Page 51: ...e LCD panel screws A Screws 7 Pull the LCD panel up and away from the system Keyboard and Heat Plate Follow these steps to remove the keyboard and heat plate 1 Remove the LCD panel from the system 2 P...

Page 52: ...ws Loosening the heat plate screws A Screws B Heat Plate 5 Partially lift the heat plate Disconnect the fan cable from connector P5 of the main board and remove the heat plate 6 Disconnect the keyboar...

Page 53: ...screws on the bottom that secure the top cover to the system Removing the bottom screws A Screw 4 Turn the system over 5 Locate and remove the one screw inside the hard disk drive bay that secures th...

Page 54: ...embly 6 Locate and remove the one screw on the top that secures the top cover Removing the top screw A Screw 7 Locate and remove the screw securing the LED board Remove the board from the system Remov...

Page 55: ...the CD control board A Screw B CD Control Board 9 Partially lift the top cover Disconnect the VersaGlide cable from connector P8 on the I O board Remove the top cover Removing the top cover A VersaGl...

Page 56: ...way from the top cover tabs and remove the VersaGlide from the top cover CD ROM Drive Use the following steps to remove the CD ROM drive 1 Remove the LCD panel keyboard heat plate and top cover from t...

Page 57: ...LCD panel keyboard heat plate and top cover from the system 2 Carefully disconnect the audio board from connector P7 on the main board by lifting the audio board Disconnecting the audio board A Audio...

Page 58: ...s to remove the DC DC board 1 Remove the LCD panel keyboard heat plate and top cover from the system 2 Carefully disconnect and remove the DC DC board from connectors P9 and P10 on the main board by l...

Page 59: ...op cover and audio board from the system 2 Disconnect the diskette drive cable from connector P6 on the I O board 3 Disconnect the CMOS battery from connector P1 of the I O board 4 Carefully disconnec...

Page 60: ...CMOS battery from the front of the base assembly It is secured with two sided tape Removing the CMOS battery A CMOS Battery Microphone Follow these steps to remove the microphone 1 Remove the LCD pan...

Page 61: ...p cover audio board and I O board from the system 2 Locate and remove the two screws securing the diskette drive to the base assembly Removing the diskette drive screws A Screws B Diskette Drive 3 Lif...

Page 62: ...t of the base assembly There are two speakers Removing the speaker A Speaker Kensington Lock Latch Use the following steps to remove the Kensington lock latch 1 Remove the LCD panel keyboard heat plat...

Page 63: ...crews that secure the main board to the base assembly Use the needle nose pliers to remove the three hex screws Removing the main board screws A Hex Screw C Main Board B Screw 3 Lift the main board ou...

Page 64: ...CPU standoffs Removing the CPU standoffs A Standoffs 3 Locate pin 1 on the CPU identified by the white triangle on the board Align and place the actuation block of the insertion extraction tool over p...

Page 65: ...he sides Do not touch the top of the die Pentium III Removal Follow these steps to remove the Pentium III CPU 1 Remove the LCD panel keyboard heat plate top cover audio board I O board diskette drive...

Page 66: ...main board from the system 2 Turn the main board over 3 Remove both memory modules if present 4 Locate and remove the four screws that secure the PC card assembly to the main board Removing the PC car...

Page 67: ...4 System Board Layout Audio Board DC DC Board I O Board Main Board...

Page 68: ...4 2 System Board Layout This following figures show the system boards and connector locations Audio Board A Connector P5 DC DC Board A Connector P1 B Connector P2...

Page 69: ...D Connector P2 B Connector P3 back side E Connector P1 C Connector P6 F Connector P8 Main Board A Connector P17 F Connector P5 B Connector P15 G Connector P4 C Connector P10 H Connector P7 D Connector...

Page 70: ...5 Illustrated Parts Breakdown Illustrated Parts Breakdown Parts List...

Page 71: ...5 2 Illustrated Parts Breakdown Illustrated Parts Breakdown...

Page 72: ...5A 136 275691 006A 9 Keyboard Heat Plate Assembly 136 245565 001A 10 Microphone Cable Assembly 808 130515 202A 11 Battery Li Ion NiMH 804 021626 002A 804 021627 002A 12 Bottom Base Sub Assembly 136 24...

Page 73: ...450 MHz Pentium III 500 MHz Pentium III 802 143383 505A 802 143383 506A 802 143383 507A 802 143937 503A 802 143381 504A 802 143607 502A 802 143607 503A Modem Jack Cable 808 130515 613A LAN Port Cable...

Page 74: ...6 Preventive Maintenance Cleaning the Notebook Exterior Cleaning the Notebook Interior Protecting the Disk Drive Handling the Battery Pack Maintaining the LCD Quality...

Page 75: ...ior When servicing the inside of the notebook remove dust and other foreign particles from inside the system unit as follows 1 Remove the top cover and keyboard using the disassembly procedures discus...

Page 76: ...ive shock and vibration Do not expose the battery pack to direct sunlight moisture chemical compounds or extreme heat Do not disassemble the battery pack Do not use the battery pack to power other dev...

Page 77: ...7 Troubleshooting Quick Troubleshooting Helpful Questions...

Page 78: ...e installed VGA driver is correct and resolution is set according to the LCD size and type Check if the LCD panel is connected properly Replace the main board LCD screen does not show display Check if...

Page 79: ...o the other slot Replace the memory module Replace the main board External keyboard or PS 2 mouse does not work Check if the keyboard or mouse is connected properly Check if the PS 2 Y cable is being...

Page 80: ...enabled in BIOS Setup Check if File Sharing and the Computer name are both set properly Check if the Infrared Monitor is activated Check if the IR ports on both systems are blocked or obstructed Check...

Page 81: ...o the computer Is the battery fully charged Is the computer turned on and the Power LED activated Is the LCD display switched to the external monitor Are all cables and devices connected properly and...

Page 82: ...Services and Support Services and Support Contact Information NEC CSD Web Site NEC CSD FTP Site Email Fax to Support Services NEC CSD Bulletin Board NEC CSD Support Services NEC CSD Customer Assistan...

Page 83: ...any time day or night seven days a week Not only do these services provide information about your NEC system they can also be used to answer your questions and help solve any problems you may have wi...

Page 84: ...e NEC CSD Support Services if you have access to a fax machine or fax modem The fax numbers are 801 981 3133 or 801 578 5101 When using the email or fax support service you should include the followin...

Page 85: ...e Main menu select J to join a conference Select Conference 2 for the laptop and portable PC conference 10 From the Main menu press F for the a list of downloadable files Follow the prompts to select...

Page 86: ...r system s name model number serial number and as much information as possible about your system s problem before calling For outside the U S or Canada please contact your local NEC office or dealer f...

Page 87: ...9 Specifications System Components Connector Locations Memory Map Interrupt Controllers...

Page 88: ...ium II and Pentium III Read Only Memory ROM 512 KB flash ROM with boot block Calendar Clock Year month day hour minute second maintained by internal back up battery Input Output I O Facilities Integra...

Page 89: ...e II or one Type III PC card 5 V or 3 3 V interface LCD Display Panel depending on the model 12 1 inch Thin Film Transistor TFT cold cathode fluorescent tube CCFT backlit Super VGA color 13 3 14 1 inc...

Page 90: ...n Photo CD Single Session Photo CD Video CD CS I CD I Ready CD G and CD Plus Mini PCI Modem K56 Flex compatible V 34 extended rate protocol V 90 compliant Enhanced AT command set Class 1 and 2 Fax pro...

Page 91: ...s System Width 12 in 307 mm Depth 9 9 in 252 mm Height 1 6 in 40 mm max 44 mm Weight 6 6 lbs 3 0 kg 12 1 inch LCD 6 8 lbs 3 1 kg 13 3 inch LCD 7 0 lbs 3 2 kg 14 1 inch LCD Recommended Environment Oper...

Page 92: ...table shows the system s connector locations Connector Locations Connector Location P1 Audio Board P2 Audio Board P1 I O Board P5 I O Board P6 I O Board P8 I O Board P2 Main Board P5 Main Board P7 Ma...

Page 93: ...te protection The following table shows the system s memory map System Memory Map Memory Space Size Function 00000000h 0009FFFFh 640 KB System Memory 000A0000h 000BFFFFh 128 KB Video Memory 000C0000h...

Page 94: ...imer IRQ01 Keyboard IRQ02 Cascade IRQ03 IR IRQ04 Serial Port IRQ05 CardBus Mini PCI Sound Video IRQ06 Diskette Drive IRQ07 Parallel Port IRQ08 Real time Clock IRQ09 USB IRQ10 Video IRQ11 Available IRQ...

Page 95: ...t Output System A collection of primitive computer routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit Th...

Page 96: ...en image using tiny dots called pixels See also LCD cursor A movable image on the display screen that indicates where the next entered data appears D diskette A thin flexible platter coated with a mag...

Page 97: ...Drive Electronics A hard disk drive type that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A s...

Page 98: ...ine N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory in the NEC Versa is a complementary metal oxide semiconductor CMOS chip which is backed...

Page 99: ...d into the port to attach the device to the computer processor In a computer a functional unit that interprets and executes instructions prompt A special symbol indicating the beginning of an input li...

Page 100: ...lution of 1024x 768 with up to 256 colors displayed simultaneously system board The main printed circuit board inside the system unit into which other boards and major chip components such as the syst...

Page 101: ...mputer without turning off the power through keyboard input pressing Ctrl Alt and Del keys simultaneously or the reset button The system returns to an initial or arbitrarily selected condition write T...

Page 102: ...switch settings 3 4 diskette drive removing 3 18 Diskette drive 1 12 2 11 specifications 9 4 E Entering BIOS setup 2 8 Establishing passwords 2 12 F Function key combinations 1 7 Function Keys 1 6 H H...

Page 103: ...o board 3 14 Celeron Pentium II 3 20 hard disk 3 5 I O board 3 16 keyboard and heat plate 3 9 LED Button assembly 3 6 main board 3 20 microphone 3 17 PC card assembly 3 23 Pentium III 3 22 speakers 3...

Page 104: ...te the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected To meet FC...

Page 105: ...pe recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec...

Page 106: ...NEC Computer Systems Division 6000 Florin Perkins Road Sacramento CA 95828 1037 www nec computers com 819 200610 000 11 99...

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