Section 3
Service Telephone Numbers
This section provides NECCSD service telephone numbers (see Table 3-1).
NOTE:
The PowerMate Educational System is
covered by three year on-site service. This is a
premium service above the warranty which is
documented in the PowerMate Enterprise Series
User’s Guides. The Technical Support phone
number for problems relating to the PowerMate
Educational System is
888-632-8692
.
Table 3-1 NECCSD Service and Support Telephone Numbers
Service
Telephone Number
To contact the NECCSD Technical Support
Center (TSC):
In the U.S. and Canada, call 1 (888) 632-8692
To order spare parts (Dealers):
Call 1 (888) 632-8692
To order spare parts (Customers):
In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787
To contact Customer Service about service and
contract warranty issues:
Call 1 (888) 632-9128
To log onto the NECCSD Electronic Bulletin
Board System (BBS) to download software
drivers and the latest BIOS for ROM flashing:
Call 1 (978) 635-4706
For information about NECCSD products, call
FaxFlash
SM
(use this automated service to have
the latest Technical Information Bulletins sent
to your fax machine 24 hours a day):
In the U.S., 1 (888) 329-0088
1 (888) FAX-0088
Outside the U.S., call 1 (978) 635-6090
To send technical questions over email:
To fax technical questions to customer support: In the U.S., fax 1 (978) 635-4100
To access the NECCSD Web page:
www.nec-computers.com
To access the NECCSD FTP site:
ftp.neccsdeast.com
To purchase a new system or an option kit
through NEC NOW, or to obtain sales literature
or option information:
Call 1 (888) 863-2669
1 (888) 8NEC-NOW
