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NEC NVM-Professional, User Manual

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Table of Contents

NVM Voice Mail Win2K/SMTP Email Integration

i

Table of Contents

Introduction

Features........................................................................................................................................... 1
Materials Required........................................................................................................................... 2
Related Documents ......................................................................................................................... 2
Comparison of Integration Types..................................................................................................... 2

Connecting the Voice Mail Server to the Network

Connecting Voice Mail to the Network ............................................................................................. 3
Configuring the Nework Settings ..................................................................................................... 4

Setting Up the Voice Mail Server

Checking the Voice Mail Software Version ...................................................................................... 6
Stopping the Voice Mail Service ...................................................................................................... 7
Upgrading the Voice Mail Software.................................................................................................. 9
Installing the SMTP Feature .......................................................................................................... 10
Restarting the Voice Mail Service .................................................................................................. 12
Programming Mailboxes ................................................................................................................ 14

Installing UM Client Mailbox Options

Installing the Mailbox Options Software......................................................................................... 18
Setting Up the Mailbox Options Software ...................................................................................... 20
Using the UM Client Mailbox Options ............................................................................................ 21

SMPT - Simple Mail Transport Protocol

SMTP Sequence............................................................................................................................ 23

Summary of Contents for NVM-Professional

Page 1: ...NVM Professional NVM Server NVM Server Desktop NVM Server XL Windows 2000 Platform Integrating the Voice Mail System with SMTP Email Server ...

Page 2: ...notice and NEC Unified Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for an...

Page 3: ...ng the Nework Settings 4 Setting Up the Voice Mail Server Checking the Voice Mail Software Version 6 Stopping the Voice Mail Service 7 Upgrading the Voice Mail Software 9 Installing the SMTP Feature 10 Restarting the Voice Mail Service 12 Programming Mailboxes 14 Installing UM Client Mailbox Options Installing the Mailbox Options Software 18 Setting Up the Mailbox Options Software 20 Using the UM ...

Page 4: ...Table of Contents ii NVM Voice Mail Win2K SMTP Email Integration ...

Page 5: ...eted from the Voice Mail mailbox an attempt is made to delete it from the POP3 account provided the user mailbox has POP3 information programmed If the POP3 mailbox information is left blank no attempt is made Features Unified Messaging is the feature that allows Voice Fax and Email to be received on the same client PC using Outlook or other Email application Each Voice Mail Server is shipped with...

Page 6: ...3WIN2KINS02 Comparison of Integration Types The NVM Win2K Voice Mail System can be integrated with the following types of Email Servers MS Exchange 2000 SMTP POP3 SMTP IMAP4 The table below offers a comparison of the features available for each type of server Table 1 Email Integration Features Client Integration Voice Mail SMTP POP3 Voice Mail SMTP IMAP4 Outlook Exchange Synch NO Forms YES Synch Y...

Page 7: ...NVM Voice Mail unit must be connected to a network that has access to the SMTP Email Server Connecting Voice Mail to the Network Connect a cable from the Ethernet port on the rear of the Voice Mail unit to the network Figure 1 shows the location of the LAN port Ethernet connector on the rear of the unit Figure 2 NVM Win2K Voice Mail Unit LAN Port ...

Page 8: ...Voice Mail Win2K SMTP Email Integration Configuring Network Settings 1 Click Start Settings Network and Dial Up Connections Local Area Connection The Local Area Connection Status screen is displayed 2 Click the Properties button The Local Area Connection Properties screen is displayed ...

Page 9: ...ernet Protocol TCP IP The Internet Protocol Properties screen is displayed 4 On the General page of the Internet Protocol Properties screen enter the values for IP address of the Voice Mail server Subnet mask Default gateway DNS server If DHCP is not being used this address must be set These values can be obtained from the network administrator ...

Page 10: ...ature To check the current version of Voice Mail software perform the following 1 Start the Voice Mail application and click About in the Menu bar 2 A screen similar to the one shown below indicates the installed version of the GUI and the Voice Mail Service The GUI version should be 2 10 0 0 or higher The Voice Mail version should be 3 30 04 or higher 3 If an earlier version of software is instal...

Page 11: ...e click the Services icon If you do not have a Services shortcut on your desktop Click Start Settings Control Panel Double click the Administrative Tools icon on the Control Panel window Double click the Services icon on the Administrative Tools window You see a Services window similar to the one shown below 2 In the Services window use the scroll bar to locate Voice Mail Service and double click ...

Page 12: ...s window similar to the one shown below 3 On the General page of the Voice Mail Service Properties window In the Startup type field click the scroll down arrow and select Manual Click the Stop button to stop the Voice Mail Service Click Apply then click OK to close the Voice Mail Service Properties window 4 Close the Services window and reboot the computer ...

Page 13: ... Setup screen will appear 2 Select Voice Mail Windows NT 2000 Service from the list and click the Install button 3 The Install Wizard starts Click Next 4 When the License Agreement dialog is displayed click Yes 5 In the Setup Type screen click the radio button to select Upgrade then click the Next button 6 You are not required to enter any information into the SQL Server Computer Name User Name Pa...

Page 14: ...he Install Wizard starts Click Next 4 When the License Agreement dialog is displayed click Yes 5 In the Setup Type screen click the radio button to select Component Installation and then click the Next button 6 The Select Components window is displayed Check E Mail Integration Click the radio button to select either SMTP POP or SMTP IMAP 7 Click Next 8 The Progress Indicator will be active while t...

Page 15: ...il System Registry Configuration The Voice Mail Registry Settings window appears 2 Click the Features tab Check to see that the SMTP component is installed The E mail integration checkbox should be checked The E mail integration field should contain c vm service SmtpInteg dll if using POP3 or c vm service IMAP4Integ dll if using IMAP4 3 Click OK to close the Voice Mail Registry Settings window ...

Page 16: ... or power fail restart 1 If you have a Services shortcut on your desktop double click the Services icon If you do not have a Services shortcut on your desktop Click Start Settings Control Panel Double click the Administrative Tools icon on the Control Panel window Double click the Services icon on the Administrative Tools window You see a Services window similar to the one shown below 2 In the Ser...

Page 17: ...e Properties window similar to the one shown below 3 On the General page of the Voice Mail Service Properties window In the Startup type field click the scroll down arrow and select Automatic Click the Start button to start the Voice Mail Service Click Apply then click OK to close the Voice Mail Service Properties window 4 Close the Services window ...

Page 18: ...il integration feature enabled and have the SMTP Account information filled in 1 Start the Voice Mail GUI 2 From the GUI Menu bar click Customize Mailbox Options Edit The Mailbox Range screen is displayed as shown below 3 Select the Subscriber Mailbox or range of mailboxes and click OK The General page of the Mailbox Options window appears for the selected mailbox or the first mailbox in the selec...

Page 19: ...name is entered in this field will be used for Name Dialing and will also appear on the Email and on reports 5 In the Email Name field enter the Email address where the voice mail will be received 6 Click the Subscriber tab on the Mailbox Options window Check Enable Email Integration Check Enable Email Text to Speech if the Text to Speech option is installed ...

Page 20: ... Mailboxes 16 NVM Voice Mail Win2K SMTP Email Integration 7 Click on the Email tab of the Mailbox Options screen If SMTP IMAP4 was installed the following window will be displayed If SMTP POP3 was installed the following window will be displayed ...

Page 21: ... in the account information in the fields below Otherwise leave the Imap4 Options section blank Imap4 Server Name or IP Address of the SMTP Server Imap4 Port Normally the port number will be 143 Imap4 SSL N A Imap4 Account Enter the Email address for this subscriber Imap4 Password Enter the password that would normally be used to by this subscriber to access his Email Imap4 Authentication Enter an...

Page 22: ...ail Integration to be set up locally from the client machine rather than from the Voice Mail server Installing the Mailbox Options Software 1 Insert the Voice Mail Software Installation CD into the CD drive on the client machine The CD will autostart and the Setup window will be displayed 2 Select Outlook UM Client Mailbox Options Software from the list and click the Install button 3 The Install W...

Page 23: ...rt Copying Files window is displayed showing the selected destination and program folder 6 If the destination and folder are correct click Next A Setup Complete window is displayed with the option of restarting the computer 7 Click the radio button for Yes I want to restart my computer now and click Finish The computer will reboot ...

Page 24: ...riate data in the following fields Mailbox Number Enter the Voice Mail mailbox number for this client Extension Number Enter the Voice Mail extension number for this client Security Code Enter the Security Code if required VM Server Number Enter the TCP IP service number for the Voice Mail server This number is always 2000 VM Server IP Address Enter either the computer machine name or the TCP IP a...

Page 25: ...t Programs Outlook UM Client Mailbox Options Outlook UM Client Mailbox Options The Voice Mail Mailbox Options window is displayed 2 Click the Email Account tab Enter the SMTP Account information as outlined in Programming Mailboxes on page 17 3 Click the Mailbox Options tab Use this GUI to select the desired options as outline in the User s Guide Using Mailbox Options ...

Page 26: ...ly the client Email receiver checks the mailbox on the server and downloads any mail POP3 can be thought of as a store and forward service POP3 is designed to delete mail on the server as soon as the user has downloaded it However some implementations allow users or an administrator to specify that mail be saved for some period of time The POP3 protocol is built into most popular Email products su...

Page 27: ...envelope sender address and waits for the response MAIL FROM driver sun af mil 250 ok If the server does not accept the request the client quits The client then sends one RCPT request for each envelope recipient address waiting for a response after each address RCPT TO God heaven af mil 250 ok It keeps track of which addresses are accepted If none of the addresses are accepted the client quits The...

Page 28: ... server permanently rejected responsibility for this recipient The client will notify the sender This result is determined by the first digit of the server s response codes for the connection C the HELO request H the MAIL request M the RCPT request for this recipient R the DATA request D and the encoded message E according to the following table C H M R D E Result 5 deferral some clients failure 4...

Page 29: ...ephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products NEC Unified Solutions Inc www necunifiedsolutions com ...

Page 30: ... 1770004SMTP01 1770004SMTP01 March 2005 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com ...

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