Platinum SigmaBlade Warranty Program
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporatio n o f America will pay labor and material
expenses for co vered items, b ut NEC Corporatio n of America
will not pay for the follo wing:
1.
Remo val or installatio n charges.
2.
Payment o f shipping and related charges incurred in
returning the Prod uct for warranty rep air.
3.
Costs o f initial technical adjustments (set-up), including
adjustment o f user co ntro ls.
How You Can Get Warranty Service
E
XPR E SS
5800 SigmaBlad e Server NECCare Custo mers in the
continental U.S. and Canada have o ne p ho ne numb er to use
when calling for technical support or hard ware rep air o n the
server. Calls for initiating a repair req uest sho uld be made b y
calling:
1-866-269-1239.
Be prepared to pro vid e the Serial
Numb er to yo ur server to NEC for quick respo nse.
For easy reference, write do wn yo ur Serial Nu mb er here:
SN:_______________________________________________
Technical support or warranty service ma y also be obtained b y
contacting your local NEC Corporation of America authorized
service pro vider.
When arranging for a hard ware repair, yo u will sp eak with a
trained technician. The technician will d etermine whether yo u
have a hard ware or software failure and then will provide yo u
with the appropriate service optio ns. If appropriate, yo u will
be given instructio ns o n ho w to return yo ur CRU part in a
NECAM supplied bo x. You may be given a reference numb er
that yo u should retain for yo ur record s.
On-site Serv ice
If NECAM authorizes o n-site service for yo ur repair, a
qualified technician will arrive at yo ur site within fo ur (4)
ho urs fro m the time o f d ispatch. If yo u are located outsid e o f
a service co verage area, travel charges will be app lied.
