NDA-30141 Revision 1
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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
Getting Started
Chapter 2
Getting Started
CallCenterWorX-Enterprise IMX MAT Overview
The NEAX 2400 IMX CallCenterWorX-Enterprise IMX MAT (maintenance
administration terminal) application is a windows-based, user-friendly tool that can
be used by any certified Call Center Manager, Supervisor, Administrator, or
Technician. This application facilitates programming the database entities for both
CallCenterWorX-Enterprise and Enterprise (I). This new Graphical User Interface
(GUI) makes administering the ACD easy and simple. Adds, moves, and changes
to the database can be done quickly and easily from any workstation running the
application program.
The true benefit of this tool is that any Call Center Supervisor can login to the PBX
from any Windows workstation on the LAN/WAN and administer the ACD
database with an easy-to-use, user-friendly graphical interface. An online Help
system is also available with this tool to help navigate through the application.
The CallCenterWorX-Enterprise IMX MAT application can reside on any
Windows 95, 98, 2000, or NT workstation and will permit the administrators to
connect remotely to the ACD engine via the LAN and assign or modify the way the
ACD and its entities (agents, splits, login IDs, call control vectors, etc.) are
programmed. The CallCenterWorX-Enterprise IMX MAT Commands can be
loaded onto any windows workstation on the network. When the CallCenterWorX-
Enterprise IMX MAT application is running, it attaches to the IMX MAT program
which must also be installed and running on the same workstation. Both
applications connect to the switch via a TCP/IP LAN/WAN or serial RS-232
connection. Once connection is established to the PBX, changes to the database can
be performed quickly by the Call Center administrator. For security purposes, a
password and login ID may be required at each workstation gaining access to the
database.
The user interface provides the administrator with a toolbar of icons that permit
access to each area of the ACD. The user simply points to the appropriate icon, and
clicks on it to go into a certain programming entity. Pilot numbers, splits, login IDs,
and call control vectors are among other things that can be accessed and changed
from this user interface.
