Getting Started
12
NCS Console
4.0 User Guide
Mouse Shortcuts
You can use several mouse shortcuts. The limitations that apply to all calls
also apply to these shortcuts: while connected to a call, you cannot place
another call, but you can answer another incoming call. To place or answer
a call, your phone must be off-hook.
•
Double-click an extension in any list of extensions to call that
extension.
•
Double-click an incoming call (Ringing state in the Active Calls list)
to answer it.
•
Double-click a call on Hold (Hold state in the Active Calls list) to pick
it up.
•
Double-click an incoming call to another extension to redirect it to
your extension.
•
While you’re connected to a call, double-click another call to put the
first call on hold and take the new one.
•
If you double-click a call with the Hold Pend status, it is the same as
clicking the
Roll Back
button. That is, this action cancels a Supervised
Transfer attempt or a Conference attempt and reconnects you to the
original call.
