Getting Started
10
NCS Console
4.0 User Guide
Call States
The
Status
column appears in many of the NCS Console panels. The call
states and their dot indicators [in brackets] can be one of the following.
Generally stated, red means the line is being used; green means idle.
•
AA
(Auto Attendant) [a solid red dot]—a call being transferred to the
auto attendant.
•
Busy
[a solid red dot]—the called party is busy.
•
Conferenced
[a solid red dot]—call participating in a conference call.
•
Connected
[a solid red dot]—a call that is connected to a call or
extension.
•
Dial Tone
[a solid red dot]—the user’s extension is off-hook.
•
Disconnect
[a solid red dot]—a call is disconnected.
•
Error
[a solid red dot]—there is an error, usually with regard to the
dialed number. You must hang up to clear this status.
•
Hold
[a red circle]—a call placed on hold by pressing the
Hold
button.
•
Hold Pend
[a red circle]—the status of a call placed on “temporary”
hold during a call handling process such as conference or transfer
using the
Call Handling Keys
(other than the
Hold
button). The icon
for this status is a
red circle
.
•
Idle
[a solid green dot]—an extension with no current activity and
available to make or receive calls.
•
In Use
[a solid red dot]—an extension that is busy or in an
intermediate state (e.g. during a transfer).
•
Park
[a solid red dot]—a call that is parked, being parked or is in a
Multiple Call Waiting queue.
•
Proceeding
[a solid red dot]—an extension setting up (dialing) a call.
•
Ringing
[a solid red dot]—an
incoming
call that is not yet answered.
•
Setup Call
[a solid red dot]—a call ready for transferring or
conferencing.
•
VM
(Voice Mail) [a solid red dot]—a call transferred to or in voice
mail.
