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Configuration for Using the X431BT*  
(1920 x 480 Resolution Display) 

(3/3)

Troubleshooting

Problem

Condition

Cause and Remedy

The Media Player 
program is not 
displayed correctly on 
the display (X431BT) 

The lower half of the display area is black.

Example of normal display 

Example of incorrect display 

Example of incorrect display 

Use the ASPECT button of the display remote 
to set the aspect ratio of the display (X431BT) 
to [TRIM].

ASPECT

The bottom half of the window is not displayed for the program display.

Example of normal display 

Example of incorrect display 

The layout resolution setting for a program 
created using the authoring software is 
incorrect. 

Set the layout resolution setting 
of the program to [1920 x 480] or 
[Undesignated(4:1)] 

See page 2.

The OSD menu of 
Media Player is not 
displayed correctly on 
the display (X431BT).

The bottom half of the OSD window is not displayed.

Example of normal display 

DATE/TIME

NETWORK

PREVIEW

TIMER

LANGUAGE

VIDEO OUT

VIDEO IN

MEMORY CARD

IR CONTROL

SLIDE SHOW

Example of incorrect display 

DATE/TIME

NETWORK

PREVIEW

TIMER

LANGUAGE

VIDEO OUT

Use the ASPECT button of the display remote 
to change the aspect ratio of the display 
(X431BT) to [NORMAL]. When the OSD menu 
is closed, return the setting to [TRIM].

ASPECT

The start window of 
Media Player is not 
displayed correctly on 
the display (X431BT).

The bottom half of the start window is not displayed.

This problem occurs because the aspect ratio 
of the display (X431BT) is set to [TRIM]. There 
is no problem so continue as normal.

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