Troubleshooting
Symptoms
Possible
Problem
Solution
Note
No sound
from
speakers
No power to
unit.
Make sure all connecting
plugs between the audio
base and computer are
fully seated. Make sure
the wall power outlet or
power strip has power.
Make sure the power
switches on the power
strip and audio base are
turned on.
Provided power has been
verified, it is possible to
test to unit by
disconnecting the audio
cable that is connected
to the computer and
reconnecting it to an
alternate audio power
source such as a
portable CD player.
Volume level on
sound card or
other audio
source may be
too low.
Check volume level of
sound card, audio source
and windows mixer and
raise as necessary.
Check with and alternate
audio source ad
mentioned above.
Volume is too
low.
Make sure the volume
control is not at zero.
Distortion
(i.e. static,
hissing
crackling)
Speaker is
being
overdriven by
an amplified
audio source.
Make sure the audio
base is connected to
line-out jack
(unamplified) of sound
card and not speaker-out
jack (amplified).
Depending on your
sound card, you may
also turn off the
amplified on the sound
card (check your sound
card manual).
Volume level on
sound card or
other audio
source may be
too high and
causing speaker
to be overdriven.
Check volume level of
sound card or audio
source and lower as
necessary.
Sound card or
specific sound
file/ track may
be root of
problem.
Check speakers with
another audio source
(CD-ROM player) to see
if sound card or specific
file/track may be the
problem.
For this check, disconnect
speakers from sound
card and plug into
headphone jack on front
of CD-ROM player or
alternate line-level audio
source.
Sound from
only one
speaker
Audio cable is
not properly
connected.
Make sure the audio
connector properly
inserted in the audio jack
on the rear side.
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