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Using This Guide xi

Safety Notices for Users Outside of the U.S.A. and Canada

PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage
integrity of the equipment, connect only equipment with mains-protected electrically-
compatible circuits to the external ports.

Remote Earths: To prevent electrical shock, connect all local (individual office)
computers and computer support equipment to the same electrical circuit of the building
wiring. If you are unsure, check the building wiring to avoid remote earth conditions.

Earth Bonding: For safe operation, only connect the equipment to a building supply
that is in accordance with current wiring regulations in your country. In the U.K., those
regulations are the IEE.

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Summary of Contents for HX4600

Page 1: ... U s e r s G u i d e Server HX4600 ...

Page 2: ...xxx ...

Page 3: ... U s e r s G u i d e Server HX4600 ...

Page 4: ...ary the suitability of specific product configurations and Packard Bell NEC Inc applications must be determined by the customer and is not warranted by Packard Bell NEC Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of Packard Bel...

Page 5: ... Calendar 1 16 BIOS 1 16 Video 1 17 SCSI Controller 1 17 Peripheral Controller 1 17 External Device Connectors 1 17 Keyboard and Mouse 1 18 Fans 1 18 Peripheral Devices 1 18 Ultra2 Wide SCSI 2 Hard Drive Bays 1 18 Removable Media Drive Bays 1 19 System Power 1 20 Software Locks via the BIOS Setup 1 21 Setting Up Your System 2 1 Selecting a Site 2 2 Unpacking the System 2 3 Moving the System to the...

Page 6: ...Board 4 10 Replacing the Non Volatile Memory NVRAM 4 10 Replacing the Real time Clock Battery 4 11 DIMMs 4 13 Installing DIMMs 4 14 Removing DIMMs 4 15 Processors 4 16 Installing a Processor Cartridge 4 17 Removing a Processor Cartridge or Termination Board 4 20 Option Boards 4 20 Installation Considerations 4 21 Controller Adapter Hardware Configurations 4 22 Installing an Option Board 4 23 Remov...

Page 7: ...us LEDs 5 29 System Cabling A 1 Before You Begin A 2 Static Precautions A 2 RAID Configuration A 3 Memory Configurations B 1 Memory DIMM Configurations B 2 Management Workstation Application C 1 Overview C 2 Remote Console C 3 Remote Drive C 3 MWA System Requirements C 3 Installing MWA C 4 Creating a Server System Generation Diskette SG C 4 Configuring Server BIOS Setup C 6 Installing MWA on the M...

Page 8: ...es Dialog Box C 17 Data Dialog Box C 18 Temporary Change to Remote Drive Dialog Box C 18 SOS Receive Dialog Box C 19 Troubleshooting C 20 Hardware Event Log D 1 Introduction D 2 Viewing the Hardware Event Log D 2 Component Locations D 4 Glossary Equipment Log Index ...

Page 9: ...witches Chapter 4 Upgrading Your System provides you with instructions for upgrading your system with additional processors optional memory option cards and peripheral devices Chapter 5 Problem Solving contains helpful information for solving problems that might occur with your system Appendix A System Cabling includes cabling information for the RAID controller installed in your system Appendix B...

Page 10: ...loss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are printed in uppercase...

Page 11: ... Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successfully Network Operating System Configuration Guide This guide contains supplemental instructions needed to install and configure your server Windows NT v4 0 Novell NetWare v4 2 Santa Cruz Operation SCO OpenServer Release 5...

Page 12: ...doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada each power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a m...

Page 13: ...the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulati...

Page 14: ...system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

Page 15: ...1 System Overview Overview Chassis System Board Features Peripheral Devices System Power Software Locks via the BIOS Setup ...

Page 16: ...ser systems The server is designed for use in applications where downtime must be minimized To this end the server includes or has the option to include the following Power system redundancy in a system configured with redundant power supplies the system will continue to operate with a single power supply failure Self contained power supply units that can be easily installed or removed from the ba...

Page 17: ...isk drive cages each holding up to four 3 1 2 inch hot swappable Ultra2 wide SCSI 3 hard drives Each cage is secured behind a metal EMI door drives can be swapped in or out of the system without powering it down The array of drives allows easy setup of RAID applications Hot swap capable backplane A hot swap capable backplane is part of each drive cage assembly for SCSI hard drives The backplane is...

Page 18: ... drive installed in one bay and two 3 1 2 inch half height bays with a diskette drive installed As server client needs grow you can expand system processor capacity memory drives option boards and the number of power supplies CPU baseboard has four slots for CPUs for a configurable range of one two three or four processors Two memory board support 32 DIMM devices for up to a maximum memory size of...

Page 19: ...of the system LEDs C Disk LED When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LEDs D Key lock Secures both front external doors E LCD panel Displays information about BIOS and system failures error and diagnostic information F G H Drive present power on Drive active Drive faulty Each drive has three LEDs visible above the bay from the front...

Page 20: ...ur operating system Status Off Power OFF None required normal Green No alarms None required normal Amber Abnormal condition see Table 1 4 Check condition Disk Off Not accessing disk drives None required normal Amber Internal disk drive failure Check disk drive status LEDs Green Accessing disk drives None required normal Table 1 3 Disk Drive Status LED Panel Indicators LED Status Description Respon...

Page 21: ...re Opening the Front Doors You must open the right front door to turn the server power on or off mount or dismount a floppy disk or mount or dismount a hard disk drive Open the left front door to mount or dismount 5 1 4 inch removable media devices Open the front doors as follows 1 To open the front doors you need to use the security key provided with the server Insert the security key into the ke...

Page 22: ...1 8 System Overview 2 First open the right front door then open the left door see the following figure ...

Page 23: ...When green power is present in system When off power is turned off or power source is disrupted See Table 1 2 for a list and description of the system LED indicators F Status LED When green the system is OK See Table 1 2 for a list and description of the system LED indicators G Disk LED When green internal disk drives are being accessed See Table 1 2 for a list and description of the system LED in...

Page 24: ...o off when power supply fails L ISA PCI slots One ISA PCI PCI 11 combination add in board slot M PCI Slots Two PCI add in board slot locations PCI 12 and PCI 13 N PCI Slots Four 64 bit add in board slot locations PCI 31 PCI 32 PCI 33 and PCI 34 O PCI slots Four PCI add in board slot locations PCI 21 PCI 22 PCI 23 and PCI 24 P Power supplies three shown Possible configurations installed from bottom...

Page 25: ...d The system I O board is mounted at the top of the system Figure 1 4 shows the system with the top cover removed F A System I O Board B Option board Fan C Diskette drive D Four 5 1 4 inch half height bays with a CD ROM drive installed in bottom bay E I O riser board F Expansion slot covers Figure 1 4 System I O Board Location ...

Page 26: ...stem with the left side cover removed A Memory Board 2 or Memory Terminator Board B Memory Board 1 C Rear Fans 3 Top fan cools memory bottom two fans cool CPUs D Voltage Regulator Module sockets VRM1 VRM6 E CPU Baseboard F Front Fans 3 Top fan cools memory bottom two fans cool CPUs G Pentium III Xeon processors 1 4 Figure 1 5 CPU Base Board and CPU Board Location ...

Page 27: ...bit PCI bus slots and six 32 bit PCI bus slots on the system I O board SCSI controller Dual onboard SCSI 2 controller PCI based BIOS Flash memory based BIOS Basic Input Output System and Setup utilities Video Integrated super VGA controller ships with either 2 MB of video memory External device connectors Onboard connectors for two serial ports parallel port narrow SCSI port PS 2 compatible keyboa...

Page 28: ...it PCI 21 PCI 22 PCI 23 and PCI 24 from the left F Ultra2 SCSI 3 SCSI Ch1 Connector for 5 Removable Media Devices G Battery lithium H Power PB Connector I Floppy Disk Drive Connector J Front Panel Connector K Power Connector 1 L Power Connector 2 M Non volatile Memory NVRAM N Fan Connector O Ultra2 SCSI 3 SCSI Ch2 Connector not used P Server Management Board Connector Figure 1 6 System I O Board C...

Page 29: ...r 2 D Voltage module socket VRM1 VRM6 E Rear Fan Connector 1 F Power Connector 1 G Power Connector 2 H Pentium III Xeon Processors sockets 1 4 I Front Fan Connectors 3 Figure 1 7 CPU Base Board Component Locations A DIMM sockets B Configuration jumper C DIMM sockets Figure 1 8 Memory Board Component Locations ...

Page 30: ... DIMMs on each memory board ECC generation checking is provided for detection and correction of memory errors Note Only use DIMMs approved for use in this server system Call your customer service representative for information Bus Master I O Expansion Slots The server s expansion capabilities meet the needs of high performance I O servers by providing a combination of PCI local bus and ISA connect...

Page 31: ...data paths of 8 bit fast narrow SCSI at a data transfer rate of 10 MB sec and 16 bit fast wide or ultra wide SCSI at a data transfer rate of 20 MB sec or 40 MB sec As a PCI bus master this controller supports burst data transfer rates up to the maximum of 133 MB sec On this server Channel 1 is cabled to SCSI devices in the removable media drive bays Channel 2 is available for optional external SCS...

Page 32: ...Ultra2 SCSI 3 hard drive cages for 3 1 2 inch SCSI 3 hard drives see Figure 1 9 Each hard drive cage has a hot swap backplane that supports four drives The backplanes require an 80 pin single connector attachment SCA connector on the drives you install A drive carrier is required as part of the hot swap implementation A 3 1 2 inch peripheral between 1 0 and 1 6 inches high can be accommodated in e...

Page 33: ...SCA connectors to simplify inserting and removing hard drives SCSI management of fault LEDs Each backplane supports SCSI drives with SCA connectors Removable Media Drive Bays On the upper left side of the system four 5 1 4 inch half height bays see Figure 1 10 are designed for peripherals with removable media diskette CD ROM tape Two available adjacent 5 1 4 inch bays can be converted to a single ...

Page 34: ...her devices must have terminators removed System Power The system may be configured with up to three 560 Watt power supplies Each supply automatically switches between these input voltage ranges 100 125 VAC at 50 60 Hz 10 5 A maximum current 200 240 VAC at 50 60 Hz 5 5 A maximum current Each power supply provides DC outputs of 5 V 12 V 3 3 V 5 V and 12 V All output grounds connect to the power sup...

Page 35: ...stributed if one supply fails Software Locks via the BIOS Setup The BIOS Setup has software features that let you control access to one or more parts of the system Set and enable an administrative password Set and enable a user password Enable password on boot Disable writing to the diskette drive when secure mode is set If only a supervisor password is set and enabled enter this password to boot ...

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Page 37: ...2 Setting Up Your System Selecting a Site Unpacking the System Moving the System to the Site Getting Familiar With the System Making Connections Connecting the Power Cords Powering On Your System ...

Page 38: ...ystem must be connected to an AC power source rated at 16 amps Select a site that is clean dust free and well ventilated Keep front and rear ventilating openings free of obstructions Locate the system away from sources of heat vibration or physical shock Isolate the system from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners large fans lar...

Page 39: ...ainers keep the cartons and the packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately To unpack your system see the unpacking instructions on the shipping carton Moving the System to the Site Once you have selected the system installation site move it as follows 1 Casters are provided on the bottom of the server Slowly push the ...

Page 40: ...ctions Connect your keyboard monitor and mouse see Figure 2 1 Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices To connect external SCSI cables refer to Cabling in Appendix A CAUTION Damage to the system may result if the keyboard cable is inserted or removed when power is applied to the system CAUTION Inserting a telephone...

Page 41: ...ith the parallel interface D Monitor display unit E External SCSI device F Device with the USB interface such as terminal adapter Requires NOS supporting USB interface G Keyboard H Mouse I Device with the USB interface such as terminal adapter J Hub multi port repeater K Network system on LAN to be connected via a hub Figure 2 1 Making Connections ...

Page 42: ...or the available AC voltage and have a current rating that is at least 125 of the current rating of the system The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system must ...

Page 43: ...rify that the Power LED is lit If it is not lit ensure the AC power cords are connected to functional AC power sources After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system CPU module memory keyboard and most installed peripheral devices If you have problems powering on your system refer to Problem Solving in Chapter 6 After you have succ...

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Page 45: ...3 Configuring Your System Configuring Your System BIOS Setup Utility Symbios Configuration Utility Configuring the RAID Controller Configuring System Jumpers and Switches ...

Page 46: ...the Event Log Utility The Event Log Utility is used to read stored system event information If your system has been factory configured the BIOS Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade the boards in your system There are some system configuration parameters that are set by jumpers However...

Page 47: ...OS is provided on the system I O board If this jumper is used to clear the contents of the CMOS a message appears requesting you to run the BIOS Setup Utility during the execution of POST Run the BIOS Setup Utility according to the instructions displayed on the screen and provide necessary settings When the boot device priority is changed The defaults instruct the your server to search the boot de...

Page 48: ... date time keyboard features and standard I O serial Port and printer port interrupt However these features can also be changed from your operating system menus Using the BIOS Setup Utility You access the BIOS Setup Utility when you turn on or reboot your system To run the BIOS Setup Utility perform the following procedure 1 Power on or reboot the system BIOS displays the following Press F2 to ent...

Page 49: ...nge HOME or END Move cursor to top or bottom of window F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Save current values and exit ENTER Execute command or Select submenu BIOS Setup Configuration Settings Table 3 1 shows the normal settings for the BIOS Setup Utility and provides a place for yo...

Page 50: ... Disabled Cache D800 DBFF Disabled Cache DC00 DFFF Disabled System Memory 640KB display only Indicates the total capacity of the basic memory Extended Memory XXXMB display only Indicates the total capacity of the extended memory Language English BIOS Version Indicates the version of the system BIOS display only System Time Enter current time hour minutes seconds on 24 hour clock Current Time Syste...

Page 51: ...lay only DIMM Group 2 Status None display only DIMM Group 3 Status None display only DIMM Group 4 Status None display only DIMM Group 5 Status None display only DIMM Group 6 Status None display only DIMM Group 7 Status None display only DIMM Group 8 Status None display only Clear DIMM Error Press Enter to clear DIMM error DIMM Error Pause Disabled CPU Reconfiguration Press Enter for menu CPU Recon...

Page 52: ... Mode Bi directional Base I O address 378 Interrupt IRQ 7 Diskette Controller Enabled Mouse Auto Detect SCSI controller 1 Enabled SCSI controller 2 Disabled LAN controller Enabled Monitoring Configuration Press Enter for menu POST Monitoring Observation POST END Boot Monitoring Disabled PCI Device Press Enter for menu PCI IRQ line 1 to PCI IRQ line 17 Auto Select PCI Parity Error PCI Bus 1 Parity ...

Page 53: ...Key Board auto repeat rate 10 sec Key Board auto repeat delay 1 sec SECURITY MENU Supervisor Password is Disabled display only User Password is Disabled display only Set Supervisor Password Press Enter Set User Password Press Enter Password on boot Disabled Diskette Write Normal Power Switch Mask Unmasked Option ROM Menu Mask Unmasked Processor Serial Number Disabled SYSTEM HARDWARE MENU Thermal S...

Page 54: ... controller on system I O board PCI IRQ Line 4 PCI 11 Int A PCI IRQ Line 5 PCI 12 Int A PCI IRQ Line 6 PCI 13 Int A PCI IRQ Line 7 PCI 21 Int A PCI IRQ Line 8 PCI 22 Int A PCI IRQ Line 9 PCI 23 Int A PCI IRQ Line 10 PCI 24 Int A PCI IRQ Line 11 PCI 31 Int A PCI IRQ Line 12 PCI 32 Int A PCI IRQ Line 13 PCI 33 Int A PCI IRQ Line 14 PCI 34 Int A PCI IRQ Line 15 PCI 11 Int B PCI 12 Int C PCI 13 Int D ...

Page 55: ...menu Select one of the items from the menu or menu bar to exit this menu Selection Description Save changes and Exit Stores the selections displayed in the menus in CMOS and exits the Setup program Exit without Saving Changes Exits the program without saving any changes you have made in this session Previous selections remain in effect Get Default Values Sets default values for all Setup menus Use...

Page 56: ...bios Configuration Utility Main Menu Status Adapter Port Number IRQ Level Current Next Boot NVRAM Found SYM53C895 SCSI 1 5 removable media devices 4000 11 On On Yes SYM53C895 SCSI 2 not used 5000 15 On On Yes Change Adapter Status Press ENTER to select and change adapter status Adapter Boot Order Press ENTER to select and change boot order of each SCSI adapter not required Additional Adapter Confi...

Page 57: ...895 2 SCAM Support Off Parity On Host SCSI ID 7 Scan Order Low to High Removable Media Support None CHS Mapping SCSI Plug and Play Mapping Spinup Delay Secs 2 Help Restore Default Setup Exit this menu 3 Highlight the function you want to change and press ENTER You will be prompted to save changes when you exit the configuration utility To change device configuration parameters perform the followin...

Page 58: ...onfiguration Device Selections Select device and press ENTER Device Setting Sync Rate 80 Width bits 16 Disconnect On Read Write I O timeout secs 10 Scan for device at boot time Yes Scan for SCSI LUNS Yes Queue Tags Enabled Initial Boot Device No Format Format a disk Verify Verify disk media Help Restore Default Setup Exit this Menu ...

Page 59: ...valent drive fully redundant 3 5 3 Striping with Parity RAID 5 Data is striped across several physical drives Parity protection is used for data redundancy 4 or more 5 4 one standby drive Striping with Parity RAID 5 with a standby drive The array consists of three ON LINE drives and one STANDBY drive The standby replacement drive or hot spare is one of the most important features RAID provides to ...

Page 60: ...his section Note Electrostatic discharge ESD can damage the system boards Modify the boards only at an ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Configuring I O Riser Board Function S...

Page 61: ...tion Otherwise keep the switches at their factory settings Table 3 3 shows the switch configurations and functions Set the switches per Table 3 3 and the following steps To change a switch setting use the following procedure Note Power must be completely off before setting the switches otherwise the settings will not be recognized 1 At the front of the server press the power switch off 2 At the re...

Page 62: ...stem Sets the Reset dump button to Dump mode Pressing the button dumps the system memory This function used only by qualified technical personnel SW3 Reserved for future use Off factory setting On SW4 Reserved for future use Off factory setting On Configuring Memory Board Function Jumpers The system memory board jumpers enable you to specify the DIMM speed parameter Figure 3 3 shows the location o...

Page 63: ...erating parameters for your system Figure 3 3 shows the location of the jumpers Table 3 4 lists the system I O board switches and jumpers and their factory default settings A B C D 1 2 3 2 1 G1 G12 H H1 H2 H4 H6 H7 H8 H10 J J1 J3 J7 J12 1 2 3 11A1 11A E 1 2 3 11M F 1 2 3 1L7 1L11 G Area 16 Figure 3 3 System I O Board Switches and Jumpers ...

Page 64: ... 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 C Processor Speed 500MHz 16J 16J1 16J3 16J7 1 2 1 2 2 3 2 3 1 2 1 2 2 3 2 3 1 2 1 2 2 3 2 3 D TEST Mode Required on factory default 1 2 16J12 1 2 1 2 1 2 E CMOS Clear Disable Enable 11A 2 3 1 2 2 3 E Password Clear Disable Enable 11A1 2 3 1 2 2 3 F CMOS Erase Write Required on factory default 1 2 11M 1 2 1 2 1 2 G...

Page 65: ...s as follows 1 Power off the system and remove the covers as described in Chapter 4 Upgrades and Options 2 Check to ensure the system power cords are removed from the back of the system 3 Locate the switch or jumper you are changing 4 To change a switch setting use a pen or your finger to move the switch to the desired setting To change a jumper setting use a pair of needle nose pliers or your fin...

Page 66: ...fault values by pressing F2 to enter setup At the Exit Menu select GET DEFAULT VALUES 5 Clear the event log by selecting CLEAR EVENT LOG at the Server Menu Press space bar to change NO to YES and press Esc Select SAVE CHANGES EXIT and press Enter to continue The system reboots Resetting the CMOS NVRAM Reset the CMOS NVRAM as follows 1 Power off the system and remove the panels as described in chap...

Page 67: ...ades and Options chapter 2 Move the Password Clear jumper 11A1 to ENABLE 1 2 See Figure 3 3 and Table 3 4 3 Power on the system and wait for POST to complete This automatically clears the old password 4 Power off the system 5 Move the Password Clear jumper 11A1 back to DISABLE 2 3 6 Replace the panels and power on the system 7 To specify a new password run the Setup Utility ...

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Page 69: ...4 Upgrading Your System Precautions Preparing Your System for Upgrade Modifying the System I O Board DIMMs Processors Option Boards Power Supply Removable Media Devices Hard Disk Drives ...

Page 70: ... switch located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage CAUTION The server management logic on the system board monitors system voltage changes When powering down your system you may experience a 1 to 5 second delay from the ti...

Page 71: ...efore opening your system can result in personal injury and equipment damage System power on off The DC push button on off switch a convex button on the front panel DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cords from wall outlets or power supply Hazardous conditions power supply Hazardous voltage current and energy levels are present inside the...

Page 72: ...al surface on your system when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the system place it component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surf...

Page 73: ...se pliers pen or pencil utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this guide to record the model and serial number of your system all installed options and any other pertinent information specific to your system You need this information when configuring your system ...

Page 74: ... system 3 Remove the other front door in the same manner Figure 4 1 System Front Doors Installing the Front Doors Install the front doors as follows 1 Position one of the front doors so the mounting pins of the front door are aligned with their mounting holes on the front of the system Slide the lower mounting pin into its mounting hole and then slide in the upper pin 2 Install the other front doo...

Page 75: ...over or side panels removed Always replace them before powering on the system Do not damage or bend the EMI fingers that are located along the edges of the top cover and side panels as you remove and install them or your system may not meet EMI requirements WARNING If you are removing the top cover or side panels after the system is set up you must first power off the system and all external devic...

Page 76: ...over and side panels are secured from the front edge with two thumb lock screws Loosen the thumbscrews see Figure 4 2 Right panel screws Top cover screws Left panel screws Figure 4 2 Mounting Screws for Top Cover and Side Panels 4 Slide the top cover or side panel toward the front of the chassis about an inch until it stops see Figure 4 3 5 Pull the top cover or side panel out and away from the ch...

Page 77: ...spective slots and that all interior cables are properly connected 3 The top cover and side panels have tabs that align with the slots in the chassis see Figure 4 3 Align the tabs with the slots in the chassis and carefully push inward 4 Slide the cover or panel toward the rear of the chassis so the tabs firmly engage in the slots 5 Attach the cover or panel to the chassis by firmly tightening the...

Page 78: ...ctly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries away from children Replace the non volatile memory as follows Note Observe static precautions Use an antistatic wrist strap 1 Power off...

Page 79: ...er When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The battery Vendor Part No CR2450 is available through many vendors It is located on your system I O board see Figure 4 5 Notice the plus sign on the battery The sign assists in correctly positioning the battery on the system board Contact your sales represent...

Page 80: ...antistatic wrist strap 1 Power off the system and remove the top cover as described earlier 2 If the battery has a protective plastic cover remove the cover by lifting it away from the battery Use your finger nail or a small pointed tool to gently push up the bottom edge of the battery See Figure 4 5 for socket location 3 Position the new battery over its socket with the plus sign on the battery f...

Page 81: ...The first bank of DIMMs should be installed in Bank A sockets P02 P03 P04 and P05 see Figure 4 6 When you install additional DIMMs you must start with Bank B and continue to Bank D When you remove DIMMs you must start with the highest populated bank of DIMMs The following provides procedures for adding memory DIMMs to your system WARNING If the system was running any processor and heat sink instal...

Page 82: ...ges 3 Open the ejectors on both sides of the memory board see Figure 4 7 Holding the memory board by its edges carefully pull it out until the edge connectors are free Place the memory board on an antistatic surface Figure 4 7 Memory Board Ejectors 4 Holding the DIMM module only by the edges remove it from its antistatic package 5 DIMMs are keyed so they can only be inserted one way Position the D...

Page 83: ...Ms from their sockets as follows 1 Power off the system and remove the left side panel as described earlier in this chapter 2 Remove the metal panel supporting the memory board The support panel is secured to the chassis by a pin Release the support panel by pulling the black fastener towards you listen for two clicks Grasp the left side of the support panel and swing it away from the chassis to r...

Page 84: ...es for installing and removing the Pentium III Xeon Processor Single Edge Contact S E C cartridge Use these procedures when upgrading or replacing your processor s Each processor is packaged in a S E C cartridge The cartridge includes the processor core with an integrated 16 KB primary L1 cache secondary L2 cache heat sink and a back cover The processors are supported by one or more voltage regula...

Page 85: ...Note All systems ship with a processor cartridge installed in the bottom slot and termination boards in the remaining slots Some systems may have more processors depending on configuration All processors must be matched in speed and cache size 1 Power off the system and remove the left side panel as described earlier VRM 1 VRM 2 VRM 3 VRM 4 VRM 6 VRM 5 PROC4 PROC3 PROC2 PROC1 Figure 4 8 Processor ...

Page 86: ...ntion Arm Open the two card ejectors one on each side and pull the card out of the system see Figure 4 10 MHFWRU MHFWRU 7H UPLQDWLRQ DUG Figure 4 10 Removing the Termination Card 3 Remove a new processor cartridge from its antistatic package and place it on a grounded static free surface or conductive foam pad If tabs are not attached to the cartridge remove them from the termination card and inst...

Page 87: ...th a single alignment dot to the left and the end with the two dots to the right The dots should match corresponding dots on the cartridge or terminator board Push the left end of the retention arm into its slot on the on the left side of the retention module Turn the retention arm to the right and snap it into place on the right side of the retention module 7 Install the required VRM modules sing...

Page 88: ...out of the retention module Place on a grounded static free surface or conductive foam pad 6 Put the old cartridge in conductive foam and store in an antistatic package 7 Install a new processor cartridge or termination card see Installing a Processor Cartridge or Termination Card If not installing a processor install a termination card the same way as a cartridge and remove the appropriate VRM mo...

Page 89: ...ration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resource conflicts ISA adapters can be Plug and Play ISA adapters that are not Plug and Play must be manually configured following the instructions supplied with the board The configuration is defined to the system in BIOS Setup If you are adding a non Plug and Play ISA option b...

Page 90: ...940UW 1 4 Set by BIOS Set by BIOS Set by BIOS SecuRAID 530 Mylex 1100 1 4 Set by BIOS Set by BIOS Set by BIOS Onboard SCSI Set by BIOS Set by BIOS Set by BIOS 1 For disk controllers plugged into slots and the onboard disk controllers the sequence for BIOS scanning to determine the primary Boot disk controller is ISA slots P11 and P12 PCI slot P2 and P3 first PCI bus Onboard 7895 SCSI first PCI bus...

Page 91: ...described in the documentation that comes with the option board Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a PCI or ISA expansion slot 5 If the PCI board has a handle attached to one end remove the handle see Figure 4 13 Figure 4 13 Removing the Board Handle 6 See Table 4 1 to determine the recommended option board slot ...

Page 92: ...ion board retaining bracket must fit into the mating slot in the expansion slot frame 9 The retaining bracket fits into the space that was occupied by the expansion slot cover Secure the expansion board by pushing down on the cover tab see Figure 4 15 10 If you have installed a SCSI host adapter board go to Appendix A Cabling for procedures on cabling these boards into the system For all other boa...

Page 93: ...hed to the option board you are removing 3 Determine the expansion slot retaining bracket that corresponds to desired expansion slot and release the cover lock by pressing on the cover tab see Figure 4 14 4 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 5 Remove the board from t...

Page 94: ...his procedure to add the optional power supply to your system 1 Power off the system 2 The empty power supply expansion bay has a blank cover If you are installing the optional power supply remove the two screws securing the blank cover see Figure 4 17 B 3 Slide the new power supply into the chassis and tighten the thumbscrews see Figure 4 16 A that secures the power supply 4 Connect the power cor...

Page 95: ...lty power supply you can pinpoint which one to remove by checking the status LED indicators on each supply If either or both of the LED indicators are off the power supply can be hot swapped If both LED indicators on a power supply are lit it s recommended that power to the system be turned off before removing the power supply To remove a power supply perform the following steps 1 Unplug the power...

Page 96: ...able media drives Narrow SCSI drives in the 5 1 4 inch bays receive control signals from channel 1 of the SCSI 3 controller on the system I O board Note The SCSI termination resistors must be installed in the last SCSI drive of the daisy chain cabling bottom media bay D All other devices must have terminators removed Hard disk drives cannot be installed in a 5 1 4 inch external bay because the dri...

Page 97: ...vice must have the internal SCSI terminators removed BAY B Removable media narrow SCSI device Device must have the internal SCSI terminators removed Bay C Removable media narrow SCSI device Device must have the internal SCSI terminators removed Bay D SCSI CD ROM always installed Device must have the internal SCSI terminators installed Bay E Second 3 1 2 inch device Bay F 1 44 MB diskette drive alw...

Page 98: ...the internal diskette drive cables provided with the system If you are installing a SCSI device in bays A B or C you must use the internal SCSI cables Contact your sales representative or dealer for a list of approved optional peripheral devices 1 Power off the system Remove the left front door and the top cover as described earlier 2 Each empty media or diskette drive bay has a blank panel tray F...

Page 99: ... Set any device jumpers or switches on the device Refer to the installation procedures that come with the device Note SCSI termination resistors for the 5 1 4 inch devices must be installed in the last SCSI device of the daisy chain cabling bottom media bay D All other 5 1 4 inch devices must have terminators removed 8 Using the four screws supplied with the drive reinstall the side rails just rem...

Page 100: ...hing Side Rails to a Device 9 Engage the device side rails into the bay guide rails see Figure 4 21 Ensure that the device side rails see Figure 4 22 A are inside the bay guide rails exactly as shown in Figure 4 22 B 10 Push the drive into the bay until the screw holes of the side rails are directly in front of the chassis screw holes and secure with the screws previously removed Figure 4 21 Insta...

Page 101: ...y one way For 3 1 2 inch diskette drives power cables are provided in the chassis including the diskette drive that is factory installed The connectors are keyed and can be inserted in only one way 12 Connect the data cable see Figure 4 23 to the device the SCSI connector is keyed and can be inserted only one way Note For the 5 1 4 inch devices be certain that you are using the 50 pin SCSI data ca...

Page 102: ...Disconnect the signal and power cables from the back of the drive see Figure 4 23 3 Remove the two screws securing the device to the front of the chassis see Figure 4 21 4 Slide the drive out the front of the bay and place on an antistatic surface 5 Remove and save the side rails and screws see Figure 4 20 6 Place the drive in an antistatic wrapper 7 Cover an empty bay by installing a blank panel ...

Page 103: ...aulty Follow the procedure described in this section to remove the faulty drive and swap in a good one Note Swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if a Redundant Array of Independent Disks RAID controller module is installed and only for the drive carrier assemblies in the hot swap cages...

Page 104: ... the new hard drive Open the EMI metal panel in front of the hard drive cage by turning its two thumb lock screws counter clockwise see Figure 4 25 3 The hard drive cage has four slots for mounting the hard drives Confirm which slot of the hard drive cage the hard drive will be mounted The SCSI ID 0 through 3 is determined by the slot number from left to right Three hard drive cages EMI panel and ...

Page 105: ...rive into the carrier with its SCA connector facing toward the front of the carrier open end 6 While holding the drive in the carrier with your left hand align the drive s screw holes with the carrier s screw holes and insert the four screws of appropriate size and length see Figure 4 26 7 Pressing the lock button on the carrier handle open the handle Align the drive carrier assembly so it engages...

Page 106: ...ntil the drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You should hear a click when the handle locks in place 9 Close the EMI metal panel and secure with the two thumbscrews 10 Power on the system and close the front door ...

Page 107: ...y turning its two thumb lock screws counter clockwise see Figure 4 25 3 The hard drive cage has four hard drive slots Confirm which slot of the hard drive cage contains the hard drive to be removed 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 5 Remove the hard disk and place it in an antistatic wrapper Close the EMI metal panel and secure...

Page 108: ... the next step exactly when removing drives 4 Grasp the handle of the hard disk s carrier and press down on its thumb release button see Figure 4 28 Pull the faulty drive out of the bay far enough to disengage the drive connector from the backplane Wait 30 seconds until the drive spins down then remove the drive from the drive bay Note Observe static precautions Use an antistatic wrist strap 5 Pla...

Page 109: ...drive docks with the backplane connector Be sure the hook on the bottom of the handle engages the chassis frame and slowly lift the handle You will hear a click when the handle locks in place 12 Close the EMI metal panel and secure with the two thumbscrews 13 Close the front door ...

Page 110: ......

Page 111: ...5 Problem Solving Resetting the System Troubleshooting Checklists Diagnostic Testing Specific Problems and Corrective Actions Error Messages Error Code Hardware Reference Status LED ...

Page 112: ...esetting the System There are two ways to reset the system Reset button Pushing the reset button located on the rear panel see Figure 3 1 clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all periphera...

Page 113: ...apter 4 Upgrading Your System Is the system s hard drive properly formatted or defined Is the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in BIOS Setup correct For information about running these utili...

Page 114: ...re If you are running the software from a hard disk drive try running it from a floppy If the software runs correctly there may be a problem with the copy on the hard disk Reinstall the software on the hard disk drive and try running it again Make sure all the necessary files are installed If the problem recurs you may need to reformat the hard disk drive The drive drive controller or system board...

Page 115: ...r diagnostic testing perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make sure th...

Page 116: ...on Utility the boot process continues If POST finds an error it displays an error message This information is useful to your service representative Refer to the Error Message section in this chapter for an explanation of each error code The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a message on the screen which...

Page 117: ...lutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate System Cooling Fans Do Not Rotate Note In addition to the ...

Page 118: ...your service representative for assistance No Characters Appear On Screen Check the following Is the riser card fully seated in the system I O board connector The riser card is the small card that the mouse and keyboard plug into Is the video display plugged in and turned on Are the brightness and contrast controls properly adjusted Are the video display switch settings correct If you are using an...

Page 119: ...etup to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running BIOS Setup see Chapter 3 Configuring Your System If the problem persists there may be a problem with the floppy disk drive system I O board or drive signal cable Contact your service representative for assi...

Page 120: ...rror codes and messages you may see during POST Table 5 1 POST Error Codes and Messages Error Code and Message Explanation Action 0200 Failure Fixed Disk Hard disk failure Replace the hard disk 0210 Stuck Key The key is kept on pressed Stop pressing the key 0211 Keyboard error Keyboard error Replace the keyboard 0212 Keyboard Controller Failed Keyboard controller failed Replace the keyboard 0213 K...

Page 121: ...d start the system again 02B0 Diskette drive A error Error in floppy disk A Contact your customer service representative 02B1 Diskette drive B error Error in floppy disk B Contact your customer service representative 02B2 Incorrect Drive A type run SETUP The type of drive A is incorrect Start the BIOS Setup Utility to set required values again 02B3 Incorrect Drive B type run SETUP The type of driv...

Page 122: ...red CPU cooling fan error Follow 0B30 Action 0B33 Fan 4 Alarm occurred CPU cooling fan error Follow 0B30 Action 0B34 Fan 5 Alarm occurred CPU cooling fan error Follow 0B30 Action 0B35 Fan 6 Alarm occurred CPU cooling fan error Follow 0B30 Action ...

Page 123: ...I board is not initialized Check PCI board installation If the same error reoccurs ask your customer service representative for System I O board replacement 0B45 System Configuration Data Write Error Write error on the data configuring the system Ask you customer service representative for System I O board replacement 0B50 CPU 1 with error taken off line Because an error was detected in CPU 1 it w...

Page 124: ...5 14 Problem Solving 0B60 DIMM group 1 has been disabled A memory error was detected in memory board 1 bank A Memory is disabled See Figure 5 3 Contact your customer service representative ...

Page 125: ...bled See Figure 5 3 Contact your customer service representative 0B67 DIMM group 8 has been disabled A memory error was detected in memory board 2 bank D Memory is disabled See Figure 5 3 Contact your customer service representative 0B6F DIMM group with error is enabled Memory error was detected Errors are detected in all memory devices Contact your customer service representative 0B70 The error o...

Page 126: ...r occurred A hardware error was detected in System Management Controller Contact your customer service representative 0B83 All Device of 1 st System Management Bus became not able to accessed SMBus could not be accessed via System Management Controller Contact your customer service representative 0B84 Some Device of 1 st System Management Bus became not able to accessed No device could not be acce...

Page 127: ... error Follow 0B11 Action 0B14 CPU Thermal CPU 4 temperature error Follow 0B11 Action 1052 Fan Alarm Memory cooling fan error Follow 0B11 Action 1053 Fan Alarm Memory cooling fan error Follow 0B11 Action 1054 Fan Alarm CPU cooling fan error Follow 0B11 Action 1055 Fan Alarm CPU cooling fan error Follow 0B11 Action 1056 Fan Alarm CPU cooling fan error Follow 0B11 Action 1057 Fan Alarm CPU cooling f...

Page 128: ...determine which DIMM caused the memory error on memory board 2 Check memory DIMM installation and memory board installation If the same error reoccurs contact your customer service representative 2112 Memory Err See 2111 Explanation Follow 2111 Action 2113 Memory Err See 2111 Explanation Follow 2111 Action 2114 Memory Err See 2111 Explanation Follow 2111 Action 2115 Memory Err See 2111 Explanation...

Page 129: ...he same error reoccurs contact your customer service representative 2203 Memory Err See 2201 Explanation Follow 2201 Action 2205 Memory Err See 2201 Explanation Follow 2201 Action 2207 Memory Err See 2201 Explanation Follow 2201 Action 2209 Memory Err See 2201 Explanation Follow 2201 Action 220B Memory Err See 2201 Explanation Follow 2201 Action 220D Memory Err See 2201 Explanation Follow 2201 Act...

Page 130: ...1 Explanation Follow 2211 Action PCI PERR PCI bus parity error Check PCI board installation If the same error reoccurs contact your customer service representative 0901 PCI PERR PCI bus 1 parity error Check PCI board installation If the same error reoccurs contact your customer service representative 0902 PCI PERR PCI bus 2 parity error Check PCI board installation If the same error reoccurs conta...

Page 131: ... replacement 1023 Power 5 0VS 5V power failure Ask your customer service representative for power unit or board replacement 1010 Power CPU 1 CPU 1 power failure See Figure 5 1 Check CPU VRM installation If the same error reoccurs contact your customer service representative 1011 Power CPU 2 CPU 2 power failure See Figure 5 1 Follow 1010 Action 1020 Power CPU 3 CPU 3 power failure See Figure 5 1 Fo...

Page 132: ...his is not an error Pressing the SLEEP switch restores the original state Level setup and definitions depend on the OS SMI Timeout The system is stalled due to a hardware failure A critical error occurred Contact your customer service representative SMBus Err xxyy SMBus device error xx channel yy status Contact your customer service representative ISA Error ISA I O check error Check ISA board inst...

Page 133: ...cation low temperature error Follow 106B Action 1061 Thermal Lo Front panel low temperature error Follow 106B Action 1062 Thermal Lo HDD cage 1 bottom low temperature error Follow 106B Action 1063 Thermal Lo Baseboard low temperature error Shut down the server to check if fans and other components are covered with dust When a low temperature error occurred raise the room temperature to warm up the...

Page 134: ... Baseboard temperature warning Follow 1063 Action 1068 Thermal Wrn CPU 1 temperature warning Follow 1063 Action 1069 Thermal Wrn CPU 2 temperature warning Follow 1063 Action 106A Thermal Wrn CPU 3 temperature warning Follow 1063 Action 106B Thermal Wrn CPU 4 temperature warning Follow 1063 Action 0C00 WDT Timeout Watch dog timer time out Contact your customer service representative ...

Page 135: ...re failures as defined by specific error codes listed in Tables 5 1 and 5 2 1021 1029 1020 1011 1028 1010 0B53 0B5B CPU 4 Status 0B52 0B5A CPU 3 Status 0B51 0B59 CPU 2 Status 0B50 0B58 CPU 1 Status CPU connectors VRM connectors Figure 5 1 CPU VRM Error Code Locations 1041 1040 1042 Figure 5 2 Power Supply Error Code Locations ...

Page 136: ...3 Status 0B63 DIMM group 4 Status A B C D Error Indications by Memory Bank Memory Board 1 0B64 DIMM group 5 Status 0B65 DIMM group 6 Status 0B66 DIMM group 7 Status 0B67 DIMM group 8 Status A B C D Error Indications by Memory Bank Memory Board 2 Figure 5 3 Memory Error Code Bank Locations ...

Page 137: ...03 2205 2207 2209 220B 220D 220F A B C D Error Indications by DIMM Pair Memory Board 1 2211 2213 2215 2217 2219 221B 221D 221F A B C D Error Indications by DIMM Pair Memory Board 2 Figure 5 4 Memory Error Code DIMM Bank Locations ...

Page 138: ...10F 2102 2104 2106 2108 210A 210C 210E 2110 Error Indications by DIMM Slot Memory Board 1 2111 2113 2115 2117 2119 211B 211D 211F 2112 2114 2116 2118 211A 211C 211E 2120 Error Indications by DIMM Slot Memory Board 2 Figure 5 5 Memory Error Code DIMM Locations ...

Page 139: ...roblems persist contact your service representative for assistance Table 5 3 System Status LED Indicators LED Status Description Response Power Off Power OFF None required normal Off Power ON Check power cord outlet circuit breaker power switch is ON AC Link Mode BIOS Setup covers securely mounted Green Power ON None required normal Amber System power supply failure Replace failed power supply mod...

Page 140: ...Not accessing disk drive None required normal On Accessing disk drive None required normal Disk Drive Status Off No alarms None required normal Amber Disk drive failure Replace disk drive Table 5 5 System Status Abnormal Conditions LED Amber Conditions System Status Chassis intrusion front cover Unit fan alarm Memory multi bit error SERR Temperature Voltage CPU thermal trip CPU memory or option bo...

Page 141: ...A System Cabling Before You Begin Static Precautions RAID Configuration ...

Page 142: ...e DC push button switch located on the front panel Make sure your system is powered off and the AC power cord is unplugged from the system Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an an...

Page 143: ... This cable connects to the rear of the SCSI removable media peripherals if present The last drive on the daisy chain cable must have its internal SCSI terminators installed Figure A 1 A The Ultra2 wide SCSI 3 interface cables are connected to the RAID board Figure A 1 Q Termination for the hard disk drives is provided on the SCSI distribution panel Figure A 1 E The onboard narrow SCSI controller ...

Page 144: ...bution back plane H Wide SCSI interface cable I SCSI channel 2 connector not used J Ultra2 wide SCSI 3 disks in middle cage K Ultra2 wide SCSI 3 disks in upper cage L I O riser board M Narrow SCSI connector 50 pin N External narrow SCSI cable O External narrow SCSI device P SCSI terminator Q RAID controller in PCI slot 31 R Channel 1 cable connector S Channel 2 cable connector T Diskette interface...

Page 145: ...B Memory Configurations Memory DIMM Configurations ...

Page 146: ...s must be the same speed Timing requires 50ns fast page devices A memory DIMM upgrade kit consists of 4 identical of the same size and type DIMMs defined as 4 x 32MB DIMMS 128MB 4 x 64MB DIMMs 256MB 4 x 128MB DIMMs 512MB 4 x 256MB DIMMs 1GB The first bank of DIMMs should be installed in sockets P02 P03 P04 and P05 When you install additional DIMMs you must start with bank 2 and continue to bank 4 ...

Page 147: ...6MB 4 x 128MB 4 x 32MB 1792MB 4 x 256MB 4 x 128MB 4 x 64MB 1920MB 4 x 256MB 4 x 128MB 4 x 64MB 4 x 32MB 2048MB 4 x 256MB 4 x 256MB 2176MB 4 x 256MB 4 x 256MB 4 x 32MB 2304MB 4 x 256MB 4 x 256MB 4 x 64MB 2432MB 4 x 256MB 4 x 256MB 4 x 64MB 4 x 32MB 2560MB 4 x 256MB 4 x 256MB 4 x 128MB 2688MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 32MB 2816MB 4 x 256MB 4 x 256MB 4 x 128MB 4 x 64MB 3200MB 4 x 256MB 4 x 25...

Page 148: ......

Page 149: ...C Management Workstation Application Overview MWA System Requirements Installing MWA MWA Main Window Using MWA Dialog Boxes Troubleshooting ...

Page 150: ...om the console of the management PC and to key in data to the server from the keyboard of the management PC Remote drive access This function enables a server to access a floppy disk drive on the management PC A server can also be booted from the floppy disk on the management PC SOS recovery If an SOS message is received from a server MWA receives the fault information and sends the necessary inst...

Page 151: ...is file can be used instead of a floppy disk as a remote drive for a server A server can also be booted from a floppy disk on the management PC When the remote drive function is in use RD is displayed at the title bar of the server window In this case diskette drive A on a server is allocated as a remote drive Therefore the floppy disk drive of the server itself cannot be used while the remote dri...

Page 152: ...the management PC Configure and register SG information within MWA at the management PC Creating a Server System Generation Diskette SG For the management PC to connect with a server server system generation SG information must be configured and registered on MWA software running on the management PC In this procedure you will create a diskette containing your server s SG information In the follow...

Page 153: ...on used between server SMC and management PC MWA community name for SNMP trap Default value is public Magic Number SMC supported servers Enter code key that is used between server SMC and management PC MWA Recovery Mode SMC supported servers Select automatic or manual If automatic is selected SMC automatically executes recovery processing when a fault occurs It will be accepted as an instruction f...

Page 154: ...nagement PC perform the following procedure 1 Start Windows95 Windows 98 or Windows NT on the management PC 2 Insert the EXPRESSBUILDER CD into the PC CD ROM drive 3 Using Explorer execute setup exe in MWA folder of the CD ROM MWA installer will start 4 Follow MWA installer instructions Note MWA will be registered in the Startup folder after installation and started automatically when an OS start ...

Page 155: ...llows Open The Open command opens a server window for a specified server Connect The Connect command connects a current server Disconnect The Disconnect command disconnects a current server Pause POST The Pause POST command will pause to the server in the middle of POST if selected when the current server is executing POST To resume POST select the Go to End of POST command the Go MWA mode command...

Page 156: ...sk When this command is selected the Write back a server dialog box displays Insert a formatted floppy disk and select the OK button Then select a server from the server list SG information for only one server can be saved on a floppy disk because the server SG information for all files are saved under the same name Properties displays or set properties for the current server If no servers are in ...

Page 157: ... The Server Summary dialog box displays the IP addresses server names and current statuses of all the SG registered servers on MWA When the Server Summary dialog box is open a check mark appears next to the menu item History Log opens or closes the History Log dialog box The History Log dialog box displays server communications operator commands and other events in chronological order When the Del...

Page 158: ...s paused at the end of POST PCI When the Read button is selected in the PCI Information dialog box the PCI information of a current server is displayed The information includes a bus number a device number and a function number of each device name and so on Window Cascade command arranges the opened windows in an overlapping fashion Tile arranges the opened windows in an non overlapping fashion Ar...

Page 159: ... current server is executing POST To resume POST select the Go to End of POST command then select Go MWA mode command or the Go No MWA mode command Go to End of POST command pauses the server at the end of POST when the current server is executing POST To resume booting select the Go MWA mode command or the Go No MWA mode command Go MWA mode command When the Go MWA mode command is selected when PO...

Page 160: ...is connected the remote control function displays the server screen in the server window at the management PC Most MWA functions can be executed only when a server is connected Connect to a server as follows Connect command Select Connect from the Pop up menu in the server window Setting automatic connection Select Properties from the Pop up menu in the server window The Server Properties dialog b...

Page 161: ...r a file name Note If Read Only is checked an FD image file can be used in some servers Note The Server must be reset after a remote drive is used in the server Setting and Clearing Server Pause MWA can pause server processing during or at the end of the server Power On Self Test POST Set a server pause as follows Pause command During server POST select Pause POST from the Pop up menu in the serve...

Page 162: ...SOS message is received MWA opens an SOS Receive dialog box to display the SMC event log and other information The server recovery method depends on the recovery mode of each server Automatic recovery mode If an SOS message is received from a server MWA displays the server information in an SOS Receive dialog box but does not accept a server recovery instruction from the operator The server automa...

Page 163: ...POST stalled SMI handler alarm SMI handler stall Not supported by some server models Dialog Boxes Select a Server Dialog Box The Select a server dialog box displays a list of SG registered servers on MWA Server Properties Dialog Box From the Server Properties dialog box you can view and set properties for the current server The contents of the server properties are as follows ID page provides serv...

Page 164: ...nd Default Server Properties Dialog Box From the Default Server Properties dialog box you can view and set basic properties of all servers If Use Default Settings in the Server Properties dialog box is checked the server property is set to the values set by the Defaults command Alert page Set MWA operation for each type of alert from a server Sound check MWA beeps when an alert is received from a ...

Page 165: ...om the history log Delete history timed at xx xx xx xx xx xx and earlier If a logged message is selected in the History Log dialog box a condition for deletion can be set for messages of the same date and time and earlier The condition becomes invalid after deletion If Server xxx xxx xxx xxx only is checked only the messages of the specified server are deleted If General Non server messages only i...

Page 166: ...red data Read Data from Server The present data of the current server is acquired and displayed The Save As button is used to save the acquired data in a file Temporary Change to Remote Drive Dialog Box The Temporary Change to Remote Drive dialog box changes a remote drive for a server temporarily If Floppy A is checked a floppy disk drive on MWA active management PC becomes a remote drive for the...

Page 167: ... dialog box displays The server cannot be controlled from MWA Message The dialog box displays the SOS message received from a server on the first line The display box also displays the SMC event log of the server sequentially from the latest data up to when the SOS occurred Server last status The dialog box displays the LCD contents immediately before the SOS message transmission the POST code of ...

Page 168: ...fter the reset command was executed Probable Cause When some reset commands are issued MWA waits for a response and cannot perform other operations Wait for a while Problem The Read button cannot be selected in the Data dialog box Probable Cause Data read from a server is restricted as follows The server is connected CMOS data and DMI data can be read at the end of POST Stop server processing at t...

Page 169: ...lish mode the server displays corrupted characters Probable Cause If MS DOS in the server is in English mode MWA remote console correctly displays messages from the MS DOS programs in the server However the server cannot display messages for other language correctly Problem OS cannot be booted from the server disk Probable Cause When the remote drive is set on MWA the server is booted from the rem...

Page 170: ......

Page 171: ...D Hardware Event Log Introduction Viewing the Hardware Event Log Component Locations ...

Page 172: ...ensor that initiated the channel number entry is shown as well as the figure number of the illustration in this appendix that shows the location of the suspected faulty hardware component Refer to the figure number noted in the Failure Location column to view the component that caused the error Viewing the Hardware Event Log Use the following procedure to view the Hardware Event Log using the Off ...

Page 173: ...Figure D 3 41h Power Module 2 Alarm See Figure D 3 42h Power Module 3 Alarm See Figure D 3 52h Fan 5 Memory upper rear See Figure D 4 53h Fan 6 Memory upper front See Figure D 4 54h Fan 1 CPU lower rear See Figure D 4 55h Fan 2 CPU lower front See Figure D 4 56h Fan 3 CPU middle rear See Figure D 4 57h Fan 4 CPU middle front See Figure D 4 58h Fan 7 Option cards See Figure D 5 5Dh Cabinet Covers S...

Page 174: ...s Temp 4 CPU Volt 9 2 5V Volt 10 12 5V CPU Baseboard Temp 10 CPU 4 Temp 9 CPU 3 Temp 8 CPU 2 Temp 7 CPU 1 Baseboard Volt 7 CPU 4 Volt 6 CPU 3 Volt 2 CPU 2 Volt 1 CPU 1 Volt 11 L2 Cache 1 Volt 12 L2 Cache 2 CPU 1 CPU 4 CPU 2 CPU 3 Figure D 1 Component Locations View A ...

Page 175: ...3 Temp 2 PCI Temp 1 Front Panel 3 3V 5V 12V 5V standby Volt 4 Volt 5 Volt 8 Figure D 2 Component Locations View B Temp 6 LVD 3 Temp 5 LVD 2 Temp 3 LVD 1 Power Module 3 Alarm Power Module 2 Alarm Power Module 1 Alarm Figure D 3 Component Locations View C ...

Page 176: ...D 6 System Status Hardware Support Information Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6 Figure D 4 Component Locations View D Fan 7 Figure D 5 Component Locations View E ...

Page 177: ...System Status Hardware Support Information D 7 Cabinet Cover Top Cabinet Cover Left Side Cabinet Cover Right Side Front Cover Disk Bay PCI Cover Figure D 6 Component Locations View F ...

Page 178: ......

Page 179: ...y of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial commun...

Page 180: ...l port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers See also TTL COM1 or COM2 The name you can assign a serial port to set or change its address See also serial port command An i...

Page 181: ...a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correction A method of detecting...

Page 182: ...t See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers with 80286 80386 and 80486 microprocessors F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not ...

Page 183: ...tween the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L LAN Local Area Network A grou...

Page 184: ...ed memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input device that you guide on a flat surface to control the curs...

Page 185: ... bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and pla...

Page 186: ...ment events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the transfer of data...

Page 187: ... text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS ...

Page 188: ...10 Glossary V VGA Video Graphics Array A type of video display system that provides high resolution text and graphics on analog color monitors ...

Page 189: ...any components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of serial ...

Page 190: ...emory Board 2 DIMMs DIMMs DIMMs DIMMs DIMMs DIMMs Modem Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 CD ROM Drive 1 CD ROM Drive 2 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Hard Disk Drive 6 Hard Disk Drive 7 Hard Disk Drive 8 Hard Disk Drive 9 Hard Disk Drive 10 Hard Disk Drive 11 ...

Page 191: ...nt Log 3 Component Manufacturer Name and Model Serial Number if available Date Installed Hard Disk Drive 12 RAID Controller Network Controller 1 Network Controller 2 Monitor Keyboard Mouse External Peripherals ...

Page 192: ......

Page 193: ...ning front 1 7 E Emergency management port main console window C 7 requirements C 3 Equipment log 4 5 Error messages 5 10 External devices 1 17 F Fans 1 18 FCC statement 1 Front doors installing 4 6 opening 1 7 removing 4 6 H Hard disk drives hot swapping 4 40 installing 4 36 removing 4 39 Hot swap hard drives 4 40 power supply 4 27 I I O board switches and jumpers 3 19 I O riser board switches 3 ...

Page 194: ...1 Status indicators 1 6 Status LEDs 5 29 Switches I O riser board 3 16 setting 3 21 system 3 16 System cabling A 2 chassis 1 5 configuration 1 4 configuring 3 2 connections 2 4 expansion 1 4 features 1 3 indicators 1 6 jumpers and switches 3 16 memory 1 16 moving 2 3 overview 1 2 power 1 20 power cords 2 6 powering on 2 7 processor 1 16 System board features 1 11 1 13 set 1 11 System reset 5 2 Sys...

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Page 196: ... 456 01502 001 ...

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