NEC HX4500, User Manual, Page: 119 / 160

Problem Solving 5-3
„
Are all cables correctly connected and secured?
„
Are all the PCI/ISA option boards fully seated in their connector slots on
the system board?
„
Are all jumper settings on the system I/O board correct? For jumper
information, see Chapter 3, “Configuring Your System.”
„
Are all jumper and switch settings on option boards and peripheral
devices correct? If applicable, ensure that there are no conflicts; for
example, two option boards sharing the same interrupt.
„
Are the processor(s) and VRMs fully seated in their slots on the system
board? See Chapter 4, “Upgrading Your System,” for installation
procedures.
„
Are all DIMMs fully seated and installed correctly? See Chapter 4,
“Upgrading Your System,” for installation instructions.
„
Are all removable media drives and disk drives installed correctly? See
Chapter 5, “Upgrades and Options.”
„
If the system has a hard disk drive, is it properly formatted or defined?
„
Is the operating system properly loaded? Refer to the operating system
documentation.
„
Are all drivers properly installed? For information about installing
drivers, refer to your network operating system configuration guide.
„
Are the configuration settings in Setup and the Resource Configuration
Utility (RCU) correct? For information about running these utilities, see
Chapter 3, “Configuring Your System.”
If the above items are all correct, but the problem reoccurs, refer to Additional
Troubleshooting Procedures in this chapter.
Running New Application Software
Problems that occur when you run new application software are usually related
to the software. Faulty equipment is much less likely, especially if other
software runs correctly. If you have problems while running new application
software, check the following.
„
Does the system meet the minimum hardware requirements for the
software? Refer to the software documentation.
„
Is the software an authorized copy? Unauthorized copies often do not
work. Obtain an authorized copy of the software.
„
If you are running the software from a floppy disk, is it a good copy?
„
If you are running the software from a hard disk drive, is the software
correctly installed? Were all necessary procedures followed and files
installed?