5. Troubleshooting
Express5800/T120e Maintenance Guide
27
Chapter 1 Maintenance
5.2
Problem of Starting EXPRESSBUILDER
[?]
Unable to start EXPRESSBUILDER
Did you restart the server and insert EXPRESSBUILDER during POST?
If not, an error message appears or the OS starts up. Restart the server and retry.
Are BIOS settings correct?
Check
Boot
of BIOS Setup Utility, and then change the boot order of CD/DVD drive to the first.
Is an error message displayed at text-based startup?
Take the following action according to the message displayed.
Error [Message ID:Z3001] :
Unable to start EXPRESSBUILDER. Virtual Drive (VD) is incorrect.
Description: Data on motherboard is destroyed.
Action: Check if the files for recovery are uploaded in the following site. If they are uploaded, recover
the file according to the given instructions.
http://www.nec.com/
Error [Message ID:Z3002] :
Failed to detect a DVD drive or a flash drive.
Description: Failed to detect a DVD drive or a flash drive.
Action: Check if hardware is properly connected.
Error [Message ID:Z3003] :
Failed to read a file.
Description: Failed to read a file from DVD.
Action: Check if DVD has stains or cracks.
Is a message such as the following displayed?
Check the error and take the appropriate action according to the table below.
Message Solution
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to
restart the computer.
Run the correct version of
EXPRESSBUILDER.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales representative.
Failed to find a file.
Failed to open a file.
Failed to get the parameters of a file.
Failed to save a file.
Failed to copy a file.
EXPRESSBUILDER disc has stains or
cracks or the optical disk drive is faulty.
Contact your sales representative.
An undefined error occurred.
Contact your sales representative.
