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NEC EXPRESS5800/120Ef Service Manual Download Page 19

 

USER SUPPORT 

Before Asking for Repair, do the following when the NEC Express server appears to fail: 

1. 

Check if the power cord and the cables to other devices are properly connected. 

2. 

See Chapter 6 to find if your problem fits the description.    If it does, take the 
recommended measure for it. 

3. 

Check if the software required for operation of the NEC Express server is properly 
installed. 

If the NEC Express server still appears to fail after you have taken the above actions, consult with 
your sales agent immediately.    Take notes on lamp indications of the server and alarm indications 
on the display unit before consultation, which may provide a significant help to your sale agent. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

Summary of Contents for EXPRESS5800/120Ef

Page 1: ... EXPRESS5800 120Ef S e r v i c e G u i d e ...

Page 2: ......

Page 3: ...erms of the Warranty Statement accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions America In...

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Page 5: ...8 Connector Location 18 Block Diagram 18 Cable Connection List 20 CHAPTER 4 23 TROUBLESHOOTING 23 POST Error Message List 23 Error Beep Code 27 POST Code 28 Chapter 5 31 PREVENTIVE MAINTENANCE 31 Periodic Maintenance 31 Maintenance By User 31 Tools 31 Consumable 32 Chapter 6 33 INSTALLING REMOVING INTERNAL OPTIONAL DEVICES 33 Preparing for Installation and Removal 33 Power Supply 34 Fan Unit 35 Mo...

Page 6: ...iv Contents ...

Page 7: ...ignored CAUTION Indicates the presence of a hazard that may cause minor personal injury including the burn or property damage if the instruction is ignored Precautions and notices against hazards are presented with one of the following 3 symbols The individual symbols are defined as follows This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustra...

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Page 9: ...g label is attached to components with possible danger or their vicinity in the NEC Express server to inform the user that a hazardous situation may arise when operating the server Do not take off any label or soil it If you find any label unattached almost peeled off or soiled making the warning illegible contact your sales agent It is stuck on the inside of cover 3 ...

Page 10: ...fety Notes This section provides notes on using the NEC Express server safely Read this section carefully to ensure proper and safe use of the server For symbols see SAFETY INDICATIONS provided earlier 4 ...

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Page 15: ...rning it back on Do not turn off the server until characters appear on the screen For the disk which does not conform to the CD standard the playback of such a disk with the CD drive is not guaranteed Turn off the power and unplug the power cord from the outlet before relocating the server Clean the server on a regular basis See Chapter 7 for cleaning Regular cleaning proactively prevents various ...

Page 16: ... such as hard disk so that the data cannot be restored Provided software To transfer or sell any software application that comes with the server to a third party the following requirements must be satisfied All provided software applications must be transferred and no backup copies must be retained Transfer requirements listed in Software License Agreement that comes with each software application...

Page 17: ...to completely erase or modify all the data stored in storage device such as hard disk so that the data cannot be restored Your server contains some components that are only good for a limited period of time and require replacement such as fans internal batteries the internal CD ROM drive the floppy disk drive and the mouse For stable operation of the server NEC recommends you replace these compone...

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Page 19: ...on If it does take the recommended measure for it 3 Check if the software required for operation of the NEC Express server is properly installed If the NEC Express server still appears to fail after you have taken the above actions consult with your sales agent immediately Take notes on lamp indications of the server and alarm indications on the display unit before consultation which may provide a...

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Page 21: ...5800 120Ef basic processing unit The explanation is for maintenance personnel who perform site adjustment periodic inspection and repair of NEC Express5800 120Ef basic processing unit Appearance Model 120Ef External dimensions WDH mm 292 1 681 453 Weight kg MAX 20 5kg Max 35kg 15 ...

Page 22: ...Input power Waveform distortion 10 The power supply itself is capable between 100 to 240 VAC however the values at the left is used as a unit specification Input current 4 2A Apparent power 420 VA Power consumption Active power 410 W AC100V Temperature 10 to 35o C Temperature and humidity Humidity 20 to 80 RH No condensation is allowed Weight Standard Maximum 20 5 kg 35 kg POWER level 58 5dB opera...

Page 23: ...CHAPTER 3 UNIT CONFIGURATION Specifications 1 1 Intel XeonTM processor 1 1 MAX 3 Devices 17 ...

Page 24: ...Names and Functions of Components Please refer to Users Guide for each model Connector Location Please refer to Users Guide for each model Block Diagram Please refer to Next sheet 18 ...

Page 25: ...x4GB CMIC_SL North Bridge PCI Slot PCI Slot 64bit PCI Slot PCI Slot CSB6 South Bridge LAN 82540EM GA RageXL 8MB PCI Bus 33M 64bit GA 10 100 1000Base TX ATA100 x2 ATA66x1 USB x2 SM Bus LPC Bus Super I O PC87417 FDD KB MS Serial x2 Parallel FROM SST39SSF040 4M HWmonitor W83782D Clock Buff X Bus IMB Bus Thin IMB Bus PCI Slot 32bit CMIC SL 19 ...

Page 26: ...i t 33M H z 3 3V P C I 64bi t 33M H z 3 3V P C I 64bi t 33M H z 3 3V I D E 3 FD D I D E 2 I D E 1 C O M 1 G bi t LA N 1 U S B K B M S P R T V G A Front P anel P O W ER S l eep S W D U M P S W R ES ET S W P O W ER S l eep LED H D D LED ｺﾝｾ ﾝﾄ D P S 450 D B G P ow er Subsystem 3 5 1 H D D 3 5 1 H D D 3 5 1 H D D 3 5 1 H D D FD D P C I 32bi t 33M H z 5V C O M 2 H H C D R O M 20 ...

Page 27: ...120Ef Internal Cables List Part Name Quantity FDD Cable 1 COM2 Cable 1 IDE Cable 3 Front Panel Cable 1 SCSI RAID LED Cable 1 21 ...

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Page 29: ...onnection Check 2 Re Starting 3 Mother Board Exchange 0213 Keyboard locked Unlock key switch Keyboard is locked Keyboard is locked Keyboard lock release 0220 Monitor type does not match CMOS Run SETUP The monitor type is not consistent with the CMOS data Monitor type setting mistake 1 Get Default Perform by Setup 2 COMS clearance 0230 System RAM Failed at offset System RAM error 0231 Shadow Ram Fa...

Page 30: ...write able It cannot write in EISA COMS 02F5 DMA Test Failed DMA test error 02F6 Software NMI Failed Software NMI error 02F7 Fail safe Timer NMI Failed Fail safe Timer error 0611 IDE configuration changed The composition error of IDE 0612 IDE configuration error device disabled The composition device error of IDE 0613 COM A configuration changed The composition error of COM A 0614 COM A config Err...

Page 31: ...2 2 Fault Mother Board 1 CPU 2 Exchange 2 Mother Board Exchange 0B5F Forced to use Processor with error A CPU error was detected 1 CPU Exchange 2 Mother Board Exchange 0B60 DIMM group 1 has been disabled A memory error was detected Memory 1 is degraded 1 Exchange of Memory 1 2 Mother Board Exchange 0B61 DIMM group 2 has been disabled A memory error was detected Memory 2 is degraded 1 Exchange of M...

Page 32: ...ed ROM of PCI card done not initialize Invalid System Configuration Data The data which constitutes the system has broken System Configuration Data Read Error The reading error of the data which constitutes the system Resource Conflict The resource of PCI card is not mapped correctly System Configuration Data Write Date The Write error of the data which constitutes the system WARNING IRQ not Confi...

Page 33: ...ups error 1 3 4 3 All memory groups error 1 4 1 1 All memory groups error Failure of DIMM Exchange MotherBoard or DIMM 1 5 1 1 CPU starting error Fault CPU Exchange MotherBoard or CPU 1 5 2 1 There is no CPU There is no CPU CPU mounting or Exchange MotherBoard 2 1 2 3 BIOSROM copy write test error Fault BIOSROM Exchange MotherBoard 2 2 3 1 Unjust exception test error Unjust exception Exchange Moth...

Page 34: ...237 DMA controller initialization 1C Reset Programmable Interrupt Controller 20 Test DRAM refresh 22 Test 8742 Keyboard Controller 24 Set ES segment register to 4GB 28 Auto size DRAM system BIOS stops execution here if the BIOS does not detect any usable memory DIMMs 29 Initializes the POST Memory Manager 2A Clear 8 MB base RAM 2C Base RAM failure BIOS stops execution here if entire memory is bad ...

Page 35: ...62 Test extended memory address lines 64 Jump to UserPatch1 66 Configure advanced cache registers 67 Quick init of all AP s early in post 68 Enable external and processor caches 69 Initialize the SMM handler 6A Display external cache size 6B Load custom defaults if required 6C Display shadow message 6E Display non disposable segments 70 Display error messages 72 Check for configuration errors 74 T...

Page 36: ...ent 9D Initialize security engine 9E Enable hardware interrupts A0 Set time of day A2 Check key lock A4 Initialize typematic rate A8 Erase F2 prompt A9 Prepare boot AA Scan for F2 key stroke AC Print bottom message AE Clear the POST flag B0 Check POST Error B2 POST End B4 Beep once B5 End the Quiet Boot B6 Check Password B7 Configuration ACPI B9 Prepare boot BA DMI Configuration BC Clear parity ch...

Page 37: ... If any option is added follow the instructions for that option Maintenance By User Request the user for maintenance of the following items No Item Frequency Remarks 1 Confirm date and time of the internal clock At restart of the system after holidays 2 Check test programs At site adjustment At error occurrence At regular check 3 Execution of test program at failure and collection of error data At...

Page 38: ...Micro floppy disk 2HD EF 903CF NEC FILDG 2 A 3 5 inch FDD MC 2100 2 Head cleaning media for 3 5 FD EF 3354 NEC FILDG 2 A For head cleaning of 3 5 inch FD 3 Gauze 516 215421 NEC 2 m year A 4 Isopropyl alcohol EF 4102 NEC FILDG 500 cc A 5 New computer cleaner EF 4112N NEC FILDG 1 B ...

Page 39: ...components a Shut down the OS b Press the POWER switch to power off the NEC Express server the POWER lamp goes off c Unplug the NEC Express server power cord from the power outlet The power cord appended to the server as standard d Remove all cables from the rear of the NEC Express server e Keep one to two meters clear around and over the NEC Express server 33 ...

Page 40: ...inch devices floppy drive HDD IDE cables NOTE Make sure not to hitch any cable when pulling out the Power supply unit d Remove nine screws from rear side screw screw e Pull out the Power unit gently away from the server chassis Be careful not to pull by force or not to hook a cable Power Supply How To Install The Power Supply Unit Follow the removal procedure in the reverse order to install the Po...

Page 41: ...tion and Removal described earlier to prepare b Remove the left side cover c Remove the FAN DC cable to the Motherboard d Remove the lock from the rear fan unit Pull out the FAN unit Lock To install the FAN unit Follow the removal procedure in the reverse order to install the FAN unit 35 ...

Page 42: ...p Viewer System Information Viewer System Information Management Help Exit c When the Offline Maintenance utility becomes active select Save BIOS Setup Values from the menu System Information Management Display BIOS Setup Values Save BIOS Setup Values Return to the previous menu After a message is displayed Do you want to format a floppy disk respond to the message to format the floppy disk if nec...

Page 43: ...pdate module into the drive Execute Stop d Following message appears and hit enter key BIOS FRU Update The files needed for the update will be Copied from the CD ROM to the floppy disk Execute Stop e Following message appears wait a moment about 2 minutes BIOS FRU Update Now coping the files needed for BIOS Update to the floppy disk Please wait a moment f Following message appears Remove the CD RO...

Page 44: ...including NEC EXPRESSBUILDER If backup of all information is completed please turn off the power supply and perform exchange work of a mother board Restore the system information a Set the backup Floppy Disk of system information in the Floppy Disk drive and boot the Floppy Disk Drive b The following message appears after the boot from Floppy disk written backup data Welcome to the FRU backup rest...

Page 45: ...U backup restore procedure Select one of the four options listed below 1 To backup the FRU data of your system Type bk Enter 2 To restore the FRU data into your system Type res Enter If you want to update the chassis information Type res c Enter 3 To update the FRU data into your system Type new Enter If you want to update the chassis information Type res c Enter 4 To check the FRU data in your sy...

Page 46: ...y Product Serial Number nnnnnnn Chassis Manufacturer Name NEC Chassis Version 856 060342 001 Chassis Serial Number 05 Is it OK y n e y f BIOS update tool will be booted automatically It takes 4 5 minutes DO NOT turn off the Power Supply Unit while updating The following messages will appear when updating has finished Flash memory has been successfully programmed PRESS ANY KEY TO RESTART THE SYSTEM...

Page 47: ...ffline Maintenance Utility System Information Management Offline Maintenance Utility BIOS Setup Viewer System Information Viewer System Information Management Help Exit c Select Administrator Menu after Offline Maintenance Utility started System Information Management Save System NVRAM ROM Data Administrator Menu Exit d Attention is displayed press the Enter key Since a password is requested the f...

Page 48: ...image not the same as actual screen Restore After exchange of the Mother Board Data Name Device Addr Size File Name Restore BIOS Parameter 1 RTC S 0000000E 0072 02C6bio1 bin Enabled BIOS Parameter 2 RTC E 00000000 0080 02C6bio2 bin Enabled Start to restore Exit ESC g Press Enter while Start to restore is reversed h Press Enter when the screen below appears BIOS Setup information will be loaded aft...

Page 49: ...ow is an image not the same as actual screen Restore After exchange of the Mother Board Data Name Device Addr Size File Name Restore Result BIOS Parameter 1 RTC S 0000000E 0072 02C6bio1 bin BIOS Parameter 2 RTC E 00000000 0080 02C6bio2 bin Start to restore Exit ESC 43 ...

Page 50: ...rd The motherboard is made to slide in the direction of the arrow and can then be removed CPU Reinforce Bracket Cautions After motherboard exchange in case you attach a heat sink please use the new cool sheet appended to motherboard maintenance parts Moreover do not shave the old cool sheet of the heat sink with a wooden spatula etc Refer to the cool sheet attachment procedure to the below mention...

Page 51: ...t Cable processing is carried out using a clamp ａ The hole of the bracket currently attached to the motherboard is united with the tap of a case Ｔａｐ ｂ It is made to slide in the direction of an arrow and a motherboard is fixed Cautions The spring for the measure against EMI is ｃ Removed CPU heat sink memory and PCI card are attached Refer to the after mentioned for how to attach 45 ...

Page 52: ... DO NOT pull up straight draw out a heat sink If it is removed that way CPU may be taken out with heat sink 1 When removing retention use a minus driver or the tool only for removal of a clip hook on a hole and remove 2 Remove retention 3 Please turn to right and left a little remove a heat sink Please DO NOT pull up straight How to remove CPU should be done in the reverse procedure of how to atta...

Page 53: ...When a heat sink is removed by CPU exchange and mother board exchange it exchanges for a surely new cool sheet Refer to the below mentioned how to attach cool sheet ａ A heat sink is put on CPU and one of the two of a clip is trapped ｂ The contrary of the hooked clip is fixed 47 ...

Page 54: ... exchange it exchanges for a surely new cool sheet Refer to the below mentioned how to attach cool sheet ａ Removal of Heat sink ｂ The lever of CPU socket is caused completely CPU is removed ｃ New CPU is inserted in a socket Lever A lever is pushed down and CPU is fixed A lever is pushed down where CPU is pushed with a finger 48 ...

Page 55: ...t sink with a driver etc Then it wipes off and washes in IPA Heat Sink Please remove the old cool sheet of the heat sink with a driver etc ａ Attachment of a new cool sheet 1 The cool sheet is stuck in the center of the heat sink It rubs strongly from the top and transfer to the heat sink 2 Pull out the blue tab and remove the vynil surface Be very careful since a cool sheet is very easily torn 49 ...

Page 56: ...ing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove all CD ROM drive cables d Remove four screws in front of the case and pull out CD ROM bracket gently away from the sever e Remove all screws of the side of CD ROM 50 ...

Page 57: ...for Installation and Removal described earlier to prepare b Remove the left side cover c Remove the all cables for Floppy Disk Drive d Remove two screws in front of the case and pull out CD ROM bracket gently away from the sever e Remove all screws of Floppy Disk Drive bracket 51 ...

Page 58: ...FRONT bezel To remove the Front bezel a Open the front bezel b Pliers draw out the pin in the upper and lower side on the right side of a server 52 ...

Page 59: ...b bezel a See the section Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove the lock of front sub bezel d After shifting a front sub bezel up it pulls to the front and removes Lock 53 ...

Page 60: ...ts Refer to the Users Guide which was attached to the option part or Basic Processing Unit Rack Mount Conversion Express5800 120Ef can be a conversion to the rack mount type Refer to the Users Guide of the conversion kit ...

Page 61: ...in 6896580000 6896420000 Port Com Cable included in 6896580000 6896430000 IDE CDrom cable included in 6896580000 6896440000 IDE HDD 3 connectors cable 856 060342 528A for fixed IDE HDD included in 6896580000 6896450000 FDD Cable included in 6896580000 6895050000 U320 SCSI CBL 2CONN 68P 0 9M to link BP to Mobo or additional SCSI contr 6896460000 Manza Power BP only in HS PSU version 856 850222 001A...

Page 62: ...88480000 HD 60GB 6Y060L0 FW YAR41VWO Fixed IDE 6888500000 HD 120GB 6Y120L0 FW YAR41VW0 Fixed IDE 6893420000 HDD 18G ATLAS320 18WLS FWB411 Fixed SCSI 6893430000 HDD 36G ATLAS320 36WLS FWB411 Fixed SCSI 6893440000 HDD 73G ATLAS320 73WLS FWB411 Fixed SCSI 6893470000 HDD 18G ST318453LW 15K FW0002 Fixed SCSI 6893480000 HDD 36G ST336753LW 15K FW0002 Fixed SCSI 6894000000 RAID LSI 520 1 CH 320 1 1L19 689...

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