NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Electra Elite IPK II Document Revision 1
IPK II - PC Attendant 2 - 513
IPK II - PC Attendant
Description
The PC Attendant Console is a software product that provides access to the most common functions
required by an operator or receptionist. By using this application in conjunction with an IPK II S, M, L, or
XL system, the attendant can easily manage their call handling tasks without having to switch their
attention between the telephone and the PC. A company directory, recording capability, and PC-to-PC
messaging, provide additional features to further enhance the operation. (The attendant telephone
requires a CTU Adapter installed with connection directly to the end-user PC for the Call Recording and
Personal Greeting voice functions).
The PC Attendant application uses a CTI (Computer Telephony Integration) service that is provided with
the product in order to integrate with the IPK II telephone systems. Through the CTI service, an ethernet
connection over the company LAN, and an IPK II multiline terminal for audio, the PC Attendant
application is able to monitor all extensions on the phone system and control the actions of the
attendant’s phone, including placing calls.
The CTI service on the PC communicates with the IPK II system through the CTI port on the telephone
system. An administration utility (Telephony Administrator) is provided which allows the system
administrator to configure the global settings for the console application.
The PC Attendant application can also be installed on multiple PCs for installations that need to support
more than one attendant position (each attendant PC would require a licensed version of the PC
Attendant installed). Up to 8 PC Attendant positions can be installed.
The PC Attendant application also includes a supporting application, call Quick Message. By installing
the Quick Message client on individual PCs, the attendant is able to quickly send short messages to
other employees, who can respond with a single keystroke.
The host PC to be used as the CTI Server requires Windows XP, Windows 2000, or Windows Server
2003 and an interface to the IPK II system through the 3rd-party CTI link to monitor and control the
telephone activity. When installing the PC Attendant Console on multiple PCs for more than one
attendant position, the PC requires Windows XP or Windows 2000.
Conditions
The attendant telephone requires a CTU Adapter installed with connection directly to the
end-user PC for the Call Recording and Personal Greeting voice functions).
Default Setting
None