NEC DS1000 Feature Handbook Download Page 200

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Transferring Calls to a Mailbox

To Transfer your active call to a mailbox:

Method A

Press .

Dial the number of the mailbox to receive the Transfer
(e.g., 301 for extension 301).

This number can be your mailbox number (if

you’re away from your desk) or a co-worker’s mail-
box number.

Press or .

Press

to hang up.

Voice Mail will prompt your caller to leave a

message in the mailbox you selected.

Method B

Press .

Press DSS key for co-worker’s ext

Press

to hang up.

Voice Mail will prompt your caller to leave a

message in the mailbox you selected.

Method C

Press keyset or DSS Console Hotline key.

Press .

Press

to hang up.

Voice Mail will prompt your caller to leave a

message in the mailbox you selected.

MBOX

192

Voice Mail

80000mfh08-01.qxd 12/10/04 3:20 PM Page 192

Summary of Contents for DS1000

Page 1: ...Multibutton Telephone Feature Handbook 80000mfh08 01 qxd 12 10 04 3 20 PM Page 1...

Page 2: ...l rights are reserved No part of this document may be pho tocopied or reproduced without prior written consent of NEC Unified Solutions 2004 by NEC Unified Solutions Inc All Rights Reserved Printed in...

Page 3: ...Forwarding at your Super Display Telephone 25 If you have a 22 Button Non Display Telephone 30 Call Screening with IntraMail 31 Call Screening and Group Mailboxes 31 Automatic Call Screening 32 MW LE...

Page 4: ...he Displayed Digits 55 Dial Number Preview Editing Example 56 Direct Station Selection DSS 57 User Programmable Feature 57 Direct Station Selection Console 58 Default DSS Console Key Assignments 62 Di...

Page 5: ...lay 119 User Programmable Feature 119 Interactive Soft Keys 121 Intercom 122 Handsfree Answerback 122 User Programmable Feature 123 Language Selection 124 Last Number Redial 126 Enhanced Last Number R...

Page 6: ...150 Programmable Function Keys 151 Check Key 155 User Programmable Feature 156 Removing Lines and Extensions 157 Reverse Voice Over 158 Ringing Line Preference 160 Prime Line and Ringing Line Prefere...

Page 7: ...Mail 188 Calling Your Mailbox 190 Leaving a Message 191 Forwarding Calls to your Mailbox 191 Transferring Calls to a Mailbox 192 Conversation Record 193 Personal Answering Machine Emulation 193 Check...

Page 8: ...vi 80000mfh08 01 qxd 12 10 04 3 20 PM Page vi...

Page 9: ...nt Codes optionally enabled only for long distance calls Verified Account Codes With Verified Account Codes the system compares the Account Code you dial with the codes programmed into the system If t...

Page 10: ...er can tell which options are available to you 4 Dial your outside number Using Account Codes with Store and Forward To place an outside call when both Store and Forward and Forced Account Codes are e...

Page 11: ...access You ll no longer have to remember feature codes to access your telephone s most advanced features because the function of the soft keys changes as you process your calls For example while you r...

Page 12: ...can release disconnect another user s active outside call Night Service Night Ring If your telephone has a programmed Night Key you can press it to put the system in the Night Mode Removing Trunks Lin...

Page 13: ...to become free These calls wait on your Operator Call Key which is the last Programmable Function Key on your telephone This key is off when you re available and winks on red when co workers are tryin...

Page 14: ...n Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPK Press SPK to cancel Auto Redial Press any other fixed feature key except MIC Lift and replace the handse...

Page 15: ......

Page 16: ...llowing In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers ASCAP or other similar organizations if radio television broad cast...

Page 17: ...call and on an outside call CAUTION Unauthorized intrusion on calls using this feature may be inter preted as an invasion of privacy To Barge In on a call 1 Call busy extension OR Place call on busy...

Page 18: ...extension is Off Idle or not installed On Busy Flashing Slowly Ringing Flashing Fast In Do Not Disturb for Intercom calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls op...

Page 19: ...ward when you don t answer or while you are busy on another call Call Forwarding Immediate Calls to your phone forward immediately Call Forwarding Off Premise Calls to your phone forward to an off sit...

Page 20: ...rwarding No Answer You see OR Dial or press for Call Forwarding Busy No Answer You see OR Dial or press for Off Premise Call Forwarding See Call Forwarding Off Premise on page 21 for more You see OR O...

Page 21: ...ion extension or 0 or 01 04 for your operator OR Dial the Voice Mail master number OR Press 4 Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outsi...

Page 22: ...Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial press or press to cancel Call Forwarding NONE CFWD PGM Call Forwarding 14 80000mfh08 01 qxd 12 10 04 3 20 PM...

Page 23: ...ne To activate Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial or press for Call Forwarding Immediate You see OR IMMEDIATE CALL FWRD PROGRAM Call Forwarding...

Page 24: ...Dial or press for Call Forwarding No Answer You see OR Dial or press for Call Forwarding Busy No Answer You see OR BUSY NO ANS RING NO ANS Call Forwarding 16 80000mfh08 01 qxd 12 10 04 3 20 PM Page 16...

Page 25: ...e Call Forwarding Off Premise on page 21 for more You see OR Dial or press for Personal Answering Machine Emulation See Voice Mail on page 188 for more You see OR ANS MACHINE OFF PREMISE Call Forwardi...

Page 26: ...ge See Selectable Display Messaging on page 163 for more You see 3 Dial destination extension or 0 or 01 04 for your operator OR Dial the Voice Mail master number OR Press You see MESSAGE Call Forward...

Page 27: ...all calls Dial 8 or press to forward just outside calls If you forward your calls immediately to a co worker only the user at the forwarding destination can call you on the Intercom TRUNK ONLY ALL Ca...

Page 28: ...cancel Call Forwarding 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial OR Press OR Press NONE CALL FWRD PROGRAM Call Forwarding 20 80000mfh08 01 qxd 12 10 04 3 20 PM Page 2...

Page 29: ...roup and then outdials the stored number Off Premise Call Forwarding reroutes Intercom calls Transferred calls Direct Inward Lines Remember that a line can be a regular line during the day and a DIL a...

Page 30: ...skip to step 5 OR Press You see 3 Press 4 You see Press to select a Speed Dial bin as your Off Premise Call Forwarding number Press to store a new Off Premise Call Forwarding number automatically in b...

Page 31: ...M to store Intercom codes HOLD Check with your Communications Manager for your line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits l...

Page 32: ...returning to idle your telephone display will show FWD OFP indicates that Off Premise Call Forwarding is enabled followed by the number If you selected a Speed Dial bin with a stored name the name wi...

Page 33: ...arding at your Super Display Telephone To set up Call Forwarding Off Premise 1 Press the and dial or press your Call Forwarding key OR Press You see CALL FWRD PROGRAM NONE Call Forwarding Off Premise...

Page 34: ...tomatically in bin 720 Press to view the currently enabled Off Premise Call Forwarding number if any 3 If you press to store the number in a Speed Dial bin you see Select the Speed Dial bin 701 720 yo...

Page 35: ...r line and line group numbers Following Speed Dial programming methods enter the number you want to store up to 16 digits long includ ing MIC to store a pause and FLASH to store a Flash HOLD to exit Y...

Page 36: ...W mode 4 You see 5 Select the Call Forwarding type Dial 2 or press to forward all calls Dial 8 or press to forward just outside calls 6 Once returning to idle your telephone display will show TRUNK ON...

Page 37: ...ed a Speed Dial bin with a stored name the name will display instead To cancel Call Forwarding Off Premise 1 Press and dial or press your Call Forwarding key OR Press You see 2 Press OR Dial 0 OR Pres...

Page 38: ...al Speed Dial bin 701 720 You must do this before proceeding to step 2 below For example the following sequence programs the number 12039265400 with the name NEC to go out over line group 0 77 701 HOL...

Page 39: ...as your mailbox greeting completes Additionally if you intercept answer the screened call the first portion of the message is automatically erased from the extension s mailbox Notes Any caller that c...

Page 40: ...Call Screening is off you hear a single beep and MW flashes fast while IntraMail records your caller s message Your telephone display automatically changes to show the Call Screening soft key options...

Page 41: ...handset or Press SPK or Press any other feature key Call Screening is only functional while the tele phone is on hook Using Automatic Call Screening When Automatic Call Screening is on your idle tele...

Page 42: ...Press or Press SPK or Lift the handset or Press MW To continue listening to your caller s message as it is being recorded Do nothing To exit Call Screening and allow the message to continue recording...

Page 43: ...u place or answer an outside call The Automatic Call Timer does not automatically start for Intercom calls Enhanced Call Timer In addition to the capabilities of the Call Timer feature Enhanced Call T...

Page 44: ...key lights red while the system times the call To manually time your Intercom or outside call 1 While placing or while on the call press the Manual or Automatic Call Timer key The Call Timer key light...

Page 45: ...duration of your last timed call 1 While idle press the Manual or Automatic Call Timer key Press CLEAR or wait 6 seconds to return to idle Time Date display Call Timer 37 80000mfh08 01 qxd 12 10 04 3...

Page 46: ...sis You hear Camp On beeps only for the first waiting call To Camp On to a busy extension 1 Call a busy co worker 2 Dial or press 3 Do not hang up If you hang up the system converts your Camp On to a...

Page 47: ...then rings As soon as your co worker answers you ll have an Intercom call between yourself and your co worker To leave a Callback at a busy co worker 1 Call your busy co worker 2 Dial or press 3 Hang...

Page 48: ...oductivity enhancements like Make Call with Caller ID With Make Call you can return a call to someone who left you a message without knowing your caller s phone number Your Communications Manager can...

Page 49: ...e a third party call 1 Press 2 Press the key for the call you want to check You can press a line key loop key Hotline key or Call Coverage key Press a line key while the call is ringing or con nected...

Page 50: ...ID records Delete records you no longer need Store a record both the number and name in one of your Personal Speed Dial bins Place a return call to the calling party Caller ID Logging at your 22 Butto...

Page 51: ...to exit to the idle mode with out making any changes 3 If you pressed or in the previous step you see for example This display is Page 1 of a Caller ID record It shows The name of the person that call...

Page 52: ...you can Press to call the person back Dial to Store the number in Personal Speed Dial Dial to Delete the displayed record Dial to eXit go back to step 2 Press to show the Caller ID Menu display below...

Page 53: ......

Page 54: ...ges 3 If or were pressed in the previous step you see for example This display is a Caller ID record It shows The name of the person that called if available The most recent call displays first The ca...

Page 55: ...played you can Press to call the person back Press to delete the displayed record Press to store the number in a Personal Speed Dial bin Press to delete all your Caller ID records Press to go back to...

Page 56: ...et If you have Ringing Line Preference lifting the handset answers the call If you have Automatic Handsfree you can press a line loop key without first lifting the handset 2 Press the flashing line lo...

Page 57: ...Using Direct Trunk Access With Direct Trunk Access you can get a line for an outside call by dialing the line s extension number For example line 1 is normally line extension number 401 Dialing a Trun...

Page 58: ...git To avoid wait ing dial after dialing your last digit You may have a Private Line that is only on your phone Check with your Communications Manager 2 Dial the outside number you want to call Toll R...

Page 59: ...k Access Dial line number e g 01 for line 1 3 Dial the outside number you want to call Toll Restriction may prevent you from dialing cer tain outside numbers If you use a dial pulse line and wait 6 se...

Page 60: ...lected for you If you have Store and Forward enabled the sys tem will dial out your call 6 seconds after you dial the last digit To avoid waiting dial after dialing your last digit 3 Dial the outside...

Page 61: ...For Your Notes 53 Central Office Calls Placing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 53...

Page 62: ...ed Conference To set up a Conference 1 Establish Intercom or outside call 2 Press OR 3 Dial extension you want to add OR Place or answer outside call OR Retrieve call from Park Orbit 4 Press to set up...

Page 63: ...gits while using Dial Number Preview you can correct your entry before the systems dials the call To correct the displayed digits before dialing them out 1 Use or until the cursor replaces the digit y...

Page 64: ...926 5400 1 Dial 2049265410 You see 2049265410 2 Press until you see 20 9265410 3 Dial You see 203 265410 4 Press until you see 20392654 0 5 Dial You see 203926540 6 Press until the entire number displ...

Page 65: ...a DSS key 1 Press 2 Press DSS key for the co worker you want to call To Transfer an outside call to a co worker using a DSS key 1 Place or answer outside call then press Your DSS keys show the status...

Page 66: ...sole key func tions and the Busy Lamp Field BLF flash rates for each key The chart also provides a brief guide on how to use the key Check with your Communications Manager to see which keys are assign...

Page 67: ...Call Forwarding programming mode Wink Off Call Forwarding enabled Operation While idle enters Call Forward pro gramming mode While busy switches Call Forwarding on and off Conversation Record BLF Off...

Page 68: ...No messages in Message Center Fast Flash Messages are waiting in Message Center Operation Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center Night Ke...

Page 69: ......

Page 70: ...304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 350 351 352 353 354 355 356 357 358 359 360 361 362 363...

Page 71: ...n Selection Console 63 24 Button DSS Console Default Assignments 80000 25 300 312 301 313 302 314 303 315 304 316 305 317 306 318 307 319 308 320 309 321 310 322 311 323 80000mfh08 01 qxd 12 10 04 3 2...

Page 72: ...64 Direct Station Selection Console For Your Notes 80000mfh08 01 qxd 12 10 04 3 20 PM Page 64...

Page 73: ...ard Line A transferred outside call A ringing Intercom call A recall such as a Hold or Transfer recall To use Directed Call Pickup to intercept a call to a co worker s extension 1 Press 2 Dial 3 Dial...

Page 74: ...Directory Dialing 1 Do not lift handset or press 2 Dial D or 3 If you dialed in the previous step Dial the Directory Dialing type C 2 System Company wide Speed Dial names I 4 Intercom names P 7 Person...

Page 75: ...phone s display and dial the digit for the letter you want to call Dial 1 for the first letter 2 for the second letter 3 for the third letter and 4 for the fourth letter For example if the name in st...

Page 76: ...roups Call Coverage keys and the operator s Call key Ring Group ringing Recall ringing Includes Hold Park and Transfer recall ringing Type A ringing Includes line key loop key Transfer and DIL ringing...

Page 77: ...ttings Distinctive Ring Administration Admin Admin allows you to select a default Ring Set for your phone This is a quick way to change the way your phone rings Here s how this works The system has 3...

Page 78: ...ing Press to change the sound of your Hold Park and Transfer Recall ringing If you press you see Press or to change the sound of the Type A B or C ringing respectively You ll use Type A B and C ringin...

Page 79: ...ringing pattern or cadence then go to step 5 Press to cancel your selection and return to the previous step Press to save your changes if you went to step 5 and made any changes Press to exit 5 After...

Page 80: ...our extension s Class of Service may block you from doing this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see 3 Press You see CONFIG RING PROGRAM 72 Distincti...

Page 81: ...C ringing You ll use Type A B and C ringing when setting up Extension Override page 74 and Key Ring Override page 78 Press to select one of the 3 default ringing setups 1 3 and cancel your custom set...

Page 82: ...9 to select a new ring pitch or pattern You ll hear the pitch or pattern change after making your selection Press to cancel and return to the previous step Press to accept and return to the previous...

Page 83: ...you want to change Press for day mode calls Press for night mode calls Press for delay ring calls You see example shown if you select day ringing If you press you see Select a ring type option or or...

Page 84: ...er display telephone Your extension s Class of Service may block you from doing this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see RING PROGRAM 76 Distinctiv...

Page 85: ...mode calls Press for night mode calls Press for delay ring calls You see example shown if you select day ringing Select a ring type option Press or or Press to have ringing follow the system default...

Page 86: ...g this Ask your Communications Manager 1 While your phone is idle press You see 2 Press You see 3 To set up Key Ring Override press You see 4 Select the type of key you want to program The ring type y...

Page 87: ...al select Standard i e normal ringing for this type of call 6 Press another key to program it or exit To set up Key Ring Override for your super display telephone Your extension s Class of Service may...

Page 88: ...type of key you want to program The ring type you select in the next step will be assigned to the key you press in this step After you make your selection the keys of the chosen type will illuminate K...

Page 89: ...Key 01 shown below Dial to select Ring Type A Dial to select Ring Type B Dial to select Ring Type C Dial select Standard i e normal ringing for this type of call 6 Press another key to program it or...

Page 90: ...button display telephone 1 While your phone is idle press You see 2 Press You see 3 Press You see 4 Press twice You see 5 Press You see 6 Select the Ring Tone Set you want to use 1 3 By default your e...

Page 91: ...or Dial 6 for no to exit without making a selection 8 Press to exit To select a new default Ring Tone Set for your super dis play telephone 1 While your phone is idle press You see PROGRAM 83 Distinc...

Page 92: ...3 Press You see 3 Press You see 4 Select the Ring Tone Set you want to use 1 3 By default your extension initially uses Ring Set 1 DEFAULT CONFIG RING 84 Distinctive Ringing 80000mfh08 01 qxd 12 10 04...

Page 93: ...on 7 Press to exit To store your customized ringing as a default Ring Tone Set from your Super Display telephone This option is only available at Super Display telephones 1 While your phone is idle pr...

Page 94: ...tor 0000 System Administrator 2 9999 or Installer 372000 password You see 4 Enter the number of the default Ring Set 1 3 to which you want to save your phone s configuration ADMIN 86 Distinctive Ringi...

Page 95: ...5 When you see Dial 9 for yes to confirm your selection or Dial 6 for no to exit without making a selection 6 Press to exit 87 Distinctive Ringing 80000mfh08 01 qxd 12 10 04 3 20 PM Page 87...

Page 96: ...ercom Calls Blocked This includes Intercom calls transferred calls and Paging announcements 3 All Incoming Calls Blocked This includes all calls blocked by options 1 and 2 0 Cancel Do Not Disturb Note...

Page 97: ...y enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers hear DND tone and see DO NOT DIS TURB in their telephone...

Page 98: ...anytime your phone is not idle pressing DND automatically enables DND for all calls type 3 If DND is enabled pressing DND automatically disables DND When DND types 2 or 3 are enabled Intercom callers...

Page 99: ...s DND type 1 Look at the second line of your display When you enable Do Not Disturb the display will show one of the following DND INTERCOM DND EXTERNAL DND ALL Do Not Disturb 91 80000mfh08 01 qxd 12...

Page 100: ...with your Communications Manager To use Do Not Disturb Override 1 Dial your co worker 2 When you hear DND tone and see DO NOT DISTURB in your telephone s display Press at Super Display OR Dial 3 The...

Page 101: ...you may also be able to remotely open and close the entrance door Ask your Communications Manager if you have this set up If you do after answering the Door Box chimes you just press your FLASH key or...

Page 102: ...oor press or OR To close the door press again or To place a call from the Door Box 1 Press the Door Box call button 2 When someone inside the building answers your call speak toward the Door Box CLOSE...

Page 103: ...to normal operation Ask your Communications Manager for more about Extension Locking Locking and Unlocking Your Extension To lock your extension 1 Press and dial Your DND key winks on while your exte...

Page 104: ...erases the last digit entered Entering or Changing Your PIN Number To enter your PIN number if you don t have one assigned to your extension 1 Press 2 Dial At a 22 or 34 Button Display Telephone you...

Page 105: ...ee At a Super Display Telephone you see 4 To confirm your entry reenter the PIN number you just entered in step 3 above HOLD At a 22 or 34 Button Display Telephone you see At a Super Display Telephone...

Page 106: ...ssigned 1 Press 2 Dial At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see 3 Enter your current PIN number HOLD At a 22 or 34 Button Display Telephone you see EXIT Exte...

Page 107: ...or 34 Button Display Telephone you see At a Super Display Telephone you see 5 To confirm your entry reenter the PIN number you just entered in step 4 above HOLD At a 22 or 34 Button Display Telephone...

Page 108: ...N number from the attendant s phone 1 Press You must have a PIN number entered for your phone to be able to use this feature 2 Dial At a 22 or 34 Button Display Telephone you see At a Super Display Te...

Page 109: ...lephone you see At a Super Display Telephone you see 4 Enter the number of the extension you want to unlock HOLD At a 22 or 34 Button Display Telephone you see At a Super Display Telephone you see Ext...

Page 110: ...extension entered in step 4 above OR Press to go back to step 3 without unlocking 6 When you have unlocked all extensions desired press CONF to exit NO YES Extension Locking 102 80000mfh08 01 qxd 12 1...

Page 111: ...not cycle back to the top of the list It rings from the point at which it entered the list and stops at the last extension Uniform Call Distribution UCD Hunting With UCD the system routes calls accord...

Page 112: ...t if your outside lines offer any unique features To Flash the line you are on 1 Press After a brief interruption you ll hear dial tone for a new call 2 Dial your new call You may also be able to dial...

Page 113: ...e in an emergency when no other outside lines are available To disconnect a busy outside line 1 Press line key for busy outside line Line keys are red when busy OR Press and dial the line s Line Acces...

Page 114: ...answer the following types of ringing calls Intercom calls Transferred outside calls Direct Inward Lines Calls on lines assigned to the Pickup Group To answer a call ringing a phone in your Pickup Gr...

Page 115: ...call using the handset 2 Press twice but do not hang up SPK flashes slowly while Group Listen is active You can talk to the caller through your handset You and your co workers hear your caller s voice...

Page 116: ...can ring your Ring Group Direct Inward Lines DILs into the Ring Group An outside call transferred into the Ring Group An Intercom call into your Ring Group Check with your Communications Manager to fi...

Page 117: ...swerback Handsfree Answerback lets you answer a voice announced Intercom call by speaking toward your phone without lifting the handset Like Handsfree this is also a convenience when you don t have a...

Page 118: ...le Feature V A Enable voice announce or ringing for your incoming Intercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys Handsfree Answerback On Forced In...

Page 119: ...hand to answer a call or use a feature Automatic Handsfree is available for Call Coverage and Hotline Keys Central Office Calls line and loop keys Dial Number Preview Directory Dialing Group Call Pic...

Page 120: ...n have a Headset key on your telephone or your DSS Console The Headset key lights when your extension is in the Headset mode and is off while you have Headset mode disabled If you are on a call pressi...

Page 121: ...call you can press MIC to mute i e turn off the headset microphone While responding to an Intercom call using Handsfree Answerback pressing MIC mutes the Handsfree microphone Off Hook Signaling for Ou...

Page 122: ...hangs up Handsfree Transfers always connect to your headset not speakerphone Volume Control While on a headset call you can press your volume keys to adjust the receive volume in the headset User Pro...

Page 123: ...you place a call on Exclusive Hold only you can pick up the call from Hold The line flashes on your phone but shows busy on your co workers phones Exclusive Hold is important if you don t want a co w...

Page 124: ...has placed on System Hold if you don t have a line key for the call 1 Press 2 Dial followed by the line number e g 01 for line 1 To place an outside call on Exclusive Hold 1 Press twice To pick up an...

Page 125: ...Following are the displays you see at your phone when a call placed on Hold is recalling In the first example the call was placed on Hold at extension 301 which does not have a name In the second exam...

Page 126: ...om calls option 2 or all calls option 3 Wink Off In Do Not Disturb for outside calls option 1 To place a call to your Hotline partner 1 Press your Hotline key To Transfer your outside call to your Hot...

Page 127: ...mable Feature SM Customize your Super Display telephone idle menu soft keys See User Programmable Features at the end of this guide for more Idle Menu Soft Keys Super Display 119 Tailor your Super Dis...

Page 128: ...nce and Forced Intercom Ringing Language Selection Name Programming Speed Dial Volume for Ringing Off Hook Ringing and Page 06 V MAIL Press to call your Voice Mail mailbox This soft key also shows the...

Page 129: ...ft keys change as you process calls When appropriate this handbook provides the Interactive Soft Key steps along with the codes for each feature For additional information on your soft keys refer to t...

Page 130: ...number or dial or 01 04 depending on how your system is set up If your call voice announces at your co worker s extension you can dial 1 to force the call to ring To answer an Intercom call if you hea...

Page 131: ...ercom calls See User Programmable Features at the end of this guide for more Using Your Soft Keys Handsfree Answerback On Forced Intercom Ringing Off Handsfree Answerback Off Forced Intercom Ringing O...

Page 132: ...f Service may block you from doing this Ask your Communications Manager 1 Press The top line of the display shows the currently selected language 2 Press to change the display language from English to...

Page 133: ...e top line of the display shows the currently selected language 2 Press to change the display language from English to Spanish OR Press to change the display language from Spanish to English OR Press...

Page 134: ...s dialed When you place an outside call the number dialed is stored in the Enhanced Last Number Redial buffer This buffer saves the 5 most recent numbers including Speed Dial calls with the most recen...

Page 135: ...enabled Note If you select a line key before going to step 1 the sys tem automatically outdials your most recent call when you press LND 1 Press You see for example The number to the right of the disp...

Page 136: ...l buffer 1 Press You see for example 2 Press You see 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle OR Press to return to step 1 without erasing the buffer NO YES...

Page 137: ...your phone to idle press LND again 2 Press the soft key that corresponds to the number you want to recall The system tries to use the same line as that used for your initial call If that line is busy...

Page 138: ...l buffer 1 Press You see for example 2 Press You see 3 Press to erase all the numbers in the Last Number Redial buffer and return to idle OR Press to return to step 1 without erasing the buffer NO YES...

Page 139: ...All Call 4 Announce the Meet Me Conference code Meet Me Conference codes are 11 and 12 5 Do not hang up 6 Press and dial the announced Meet Me Conference code OR Press or MT11 corresponds to code 11...

Page 140: ...1 Listen for page announcing the Meet Me Conference 2 Lift handset and press 3 Dial the announced Meet Me Conference code Meet Me Conference codes are 11 and 12 132 Meet Me Conference 80000mfh08 01 q...

Page 141: ...one To leave a Message Waiting 1 Place Intercom call to your co worker The co worker you call can be unanswered busy or in Do Not Disturb 2 Press or 3 Hang up MW starts flashing on your co worker s ph...

Page 142: ...display additional Messages Waiting if any 3 Press when the extension you want to call displays 4 Press If the co worker that left you the message doesn t answer is busy or is in DND your Message Wai...

Page 143: ...not muted you will hear two beeps To activate Microphone Mute 1 Press Your MIC key goes on You can do this any time while on the phone or while your phone is idle To deactivate Microphone Mute 1 Pres...

Page 144: ...of the calling party The ICM MIC and SPK keys are on 1 To answer the voice announcement lift the handset OR Press to turn Handsfree Reply back on for this call only Using the Handsfree Reply Soft Key...

Page 145: ...on press When you answer a voice announced Intercom call if Handsfree Reply is off You hear a single beep in your speaker and the voice of the calling party The ICM MIC and SPK keys are on 1 To answer...

Page 146: ...stions that your department s callers ask without disturbing the service call CAUTION Monitor provides no warning tones prior to intrusion Monitor may be interpreted as an invasion of privacy To Monit...

Page 147: ...the instructions in the Name Programming chart on the next page 3 Press to exit To program a name for a co worker s extension You must have Access Level 4 or 5 to do this 1 At a 22 or 34 Button Displa...

Page 148: ...0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name In system prog...

Page 149: ......

Page 150: ...Hook Signaling Off Hook Ringing Off Hook Ringing is muted ringing from your phone s speaker Off Hook Ringing occurs only for waiting outside calls Camp On Tones Camp On Tones are two beeps in your han...

Page 151: ...imultaneously broadcasts to all extensions in the specified zone When you make an All Call page your announcement simultaneously broadcasts to extensions in all zones Your system may limit the length...

Page 152: ...or 0 for All Call If you dial 10 or 11 your announcement broad casts into the External Paging Zone as well 4 Make announcement and hang up User Programmable Feature V P Enable or disable incoming Pagi...

Page 153: ...a call you Park is not retrieved it will recall to you Your Communications Manager can tell you what the recall time is for System Park orbits 60 67 The recall time for orbits 68 and 69 is fixed at 5...

Page 154: ...ress and press 2 Press 3 Dial the System Park Orbit 0 9 and hang up Personal Park To Park a call at a co worker s extension using Personal Park Standard Operation 1 While on an outside call press 2 Di...

Page 155: ...a call parked at a co worker s extension Standard Operation 1 Press and dial 2 Dial the number of the extension at which the call is Parked Using Your Soft Keys 1 Press and press 2 Press 3 Dial the n...

Page 156: ...are the displays you see at your phone when a parked call is recalling In the first example the call was parked in system orbit 60 by extension 301 which does not have a name In the second example the...

Page 157: ...ty over Prime Line For example Ringing Line Preference will answer a ringing outside call not give you dial tone on your Prime Line Also a ringing Prime Line has pri ority over any other ringing line...

Page 158: ...n each other s outside calls All you have to do is press the busy line key for the call to join in Your Communications Manager can tell you if you are in a Privacy Release Group To join an outside cal...

Page 159: ...you have 12 Programmable Function Keys If you have a 34 Button Display Telephone you have 24 Programmable Function Keys If you have a 34 Button Super Display Telephone you also have 24 Programmable Fu...

Page 160: ...orker in DND 1 Operation Press to call co worker or pick up ring ing call Call Forwarding Key Code 27 BLF Off Call Forwarding disabled Fast Flash Extension in Call Forwarding programming mode Wink Off...

Page 161: ...tion Press to enable disable headset mode Hotline Key Code 05 Hotline Partner s Ext e g 304 BLF Off Partner is idle On Partner is ringing or busy Fast Flash Partner in DND 2 or 3 Wink Off Partner in D...

Page 162: ...n Press to see how many messages are waiting in Message Center OR Press SPK key to call Message Center Night Key Key Code 18 CLEAR BLF Off System in Day Mode On System in Night Mode Operation Press to...

Page 163: ...Key Code System Speed Dial 14 System Bin 200 299 Personal Speed Dial 15 Personal Bin 701 720 BLF No BLF Operation Press to dial stored number Split Key Code 20 BLF No BLF Operation Press to switch bet...

Page 164: ...me to display the number stored in the lower numbered bin 4 Press the Personal Speed Dial key 1 10 a third time to display the name for the higher numbered bin e g 711 5 Press the Personal Speed Dial...

Page 165: ...busy to callers Ask your Communications Manager if you can use this feature To remove or return an extension or line to service 1 Press and dial 2 Dial the number of the extension you want to remove...

Page 166: ...uctions to an assistant all without interrupting your initial client call You can have Reverse Voice Over keys for more than one co worker Ask your Communications Manager if you have any of these keys...

Page 167: ...er 1 Release your Reverse Voice Over key Conversation with your initial caller in your handset continues Your Voice Over key goes out To place a call to the co worker assigned to your Reverse Voice Ov...

Page 168: ...s 2 and 4 are ringing lifting the handset answers line 2 first Loop key lowest key first For example if keys 1 and 5 are ringing lifting the handset answers key 1 first In addition if you and a co wor...

Page 169: ...erence 1 Before lifting the handset or pressing press one of the following Line key Programmable Function Key User Programmable Feature R L P Enable or disable Ringing Line Preference See User Program...

Page 170: ...ed Programmable Function Key to use this feature Check with your Communications Manager to find out if you have this key To save the outside number you just dialed 1 Press or your Save Number Dialed k...

Page 171: ...led you have the following standard messages although they may have been changed during installation Message Number Message 01 CALL 02 BACK BY 03 MEETING IN ROOM 04 OUT TO LUNCH 05 GONE FOR THE DAY 06...

Page 172: ...e 2 Dial or press You see 3 Dial the message number 01 16 OR Press or to scroll through the available message numbers 4 Press to select the message 5 Press or to scroll through the text of the availab...

Page 173: ......

Page 174: ...essage 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial or press You see 3 Dial the message number 01 16 OR Press or to scroll through the available message numbers MESSAGE C...

Page 175: ...rs in the mes sage cannot exceed 20 Use any valid characters digits or symbols just as if you were entering a Speed Dial or extension name Refer to the table below when entering digits 7 Press DND fla...

Page 176: ...8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options...

Page 177: ...For Your Notes Selectable Display Messaging 169 80000mfh08 01 qxd 12 10 04 3 20 PM Page 169...

Page 178: ...h access to features you use most often For example you can have a Personal Speed Dial bin that simplifies forwarding calls to Voice Mail or a co worker Pressing or at your 34 Button Super Display tel...

Page 179: ...line group number you want the system to use when dialing your stored number e g 90 for group 0 OR Press if you want to enter Intercom codes 5 Press 6 Enter the number you want to store up to 16 digit...

Page 180: ...ss to exit To dial a System Speed Dial number 1 Press and dial 2 Dial the system bin number normally 200 299 OR Press a Programmable Function Key for System Speed Dial bin The stored number dials out...

Page 181: ...Personal Speed Dial numbers 701 710 Pressing DIAL and keys 1 10 accesses your second 10 Personal Speed Dial numbers 711 720 If you have a 22 Button Standard or 22 Button Display Telephone this is the...

Page 182: ...r you want the system to use when dialing your stored number e g 90 for group 0 OR Press if you want to enter Intercom codes 5 Press 6 Enter the number you want to store up to 16 digits long You can e...

Page 183: ...1 10 OR Press a Personal Speed Dial key for bins 11 21 OR Press a Programmable Function Key for Personal Speed Dial bin The stored number dials out To dial a Personal Speed Dial number if you have a 3...

Page 184: ...q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Nam...

Page 185: ...Intercom call and a new Intercom call 1 Press to place your current Intercom call on Hold then hang up 2 Place or answer Intercom call 3 Press your Split key to switch between your two Intercom calls...

Page 186: ...call 3 Press your Split key to switch between your two calls To Split between your current outside call and a waiting outside call 1 Press to place your current outside call on Hold then hang up 2 Pla...

Page 187: ...ide call 4 Press or to set up the Conference 5 Hang up If the outside lines disconnect when you hang up in this step you do not have Tandem Trunking capability You can optionally press HOLD to place t...

Page 188: ...Date The time and date appear on all telephone displays in your system Follow the User Programmable Feature steps referenced below if you need to reset the system time and date e g after the Daylight...

Page 189: ...Transfer With Screened Transfer you announce the call to the destina tion before hanging up to complete the Transfer Unscreened Transfer With Unscreened Transfer you Transfer the call without making a...

Page 190: ...To Transfer a call to a co worker s speakerphone 1 While on an outside call press and dial your co worker s extension number OR Press the Hotline key for your co worker Listen for 2 beeps This means...

Page 191: ...all Following are the displays you see at your phone when a transferred call is recalling In the first example the call was transferred by extension 301 which does not have a name In the second exampl...

Page 192: ...ur co workers can leave a Callback request for the same line The system processes these requests on a first in first out FIFO basis If you leave a Line Callback request and fail to answer when Callbac...

Page 193: ...To leave a Line Callback for a busy line 1 Press line key for busy line OR Press and dial the line s Direct Line Access code e g 101 for line 1 2 Dial or press then hang up 3 When the line becomes fre...

Page 194: ...gnment Programmable Function Key Ringing for Call Coverage Keys Group Call Pickup Keys and Line Keys Programmable Idle Menu Soft Keys Super Display Ringing Line Preference Speed Dial Bin Setup Persona...

Page 195: ...SPK to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green RAL 725 Outside Line Keys RAL Line Key repeatedly to select ringing mode SPK to ex...

Page 196: ...alls to your phone go to your Voice Mail mailbox Your callers then leave you a voice message instead of calling back later You can enable forwarding for all calls immediately for unanswered calls or f...

Page 197: ...nter by pressing a Message Center key on your phone Ask your Communications Manager if you have this key Press the key to Listen to the messages stored in the Message Center mailbox Transfer calls to...

Page 198: ...ur extension number You may optionally dial a co worker s mailbox or use this procedure to call your mailbox from a co worker s phone 2 Lift handset for privacy 3 If requested by Voice Mail enter your...

Page 199: ...t you to leave a message Forwarding Calls to your Mailbox To activate or cancel Call Forwarding 1 Press and dial OR Press 2 Dial the Call Forwarding type 0 Cancel forwarding 2 Busy No Answer 4 Immedia...

Page 200: ...4 Press to hang up Voice Mail will prompt your caller to leave a message in the mailbox you selected Method B 1 Press 2 Press DSS key for co worker s extension 3 Press to hang up Voice Mail will prom...

Page 201: ...fast and you hear the voice prompt Recording You can also have a Record key on your DSS Console It lights red while the system calls your mailbox and flashes fast once recording begins To stop Conver...

Page 202: ...To cancel Personal Answering Machine Emulation at your 22 Button or 34 Button Telephone 1 Press and dial or press your Call Forwarding key OR Press You see 2 Dial press or press to cancel for warding...

Page 203: ...and dial or press your Call Forwarding key OR Press You see 2 Dial or press You see Dial or press to forward all calls OR Dial or press to forward just out side calls Your DND key flashes TRUNK ONLY A...

Page 204: ...s your caller s message you can While you are listening to the broadcast SPK flash es and MW lights steadily on Do nothing to have the caller s message automatically recorded in your mailbox OR Press...

Page 205: ......

Page 206: ...Message Center mailbox To call the Message Center 1 Press or lift the handset 2 Press the Message Center key 3 If requested by Voice Mail enter the security code for the Message Center mailbox To Tran...

Page 207: ...For Your Notes Voice Mail 199 80000mfh08 01 qxd 12 10 04 3 20 PM Page 199...

Page 208: ...the paralegal instructions on how to handle the sit uation all without the original client hearing the conversation To initiate a Voice Over to a busy extension You can only leave a Voice Over if you...

Page 209: ...handset calls Outside call Handsfree calls Paging receive volume Background Music Ringing Using the Volume Control Soft Keys You can additionally use your telephone s soft keys to adjust the vol ume...

Page 210: ...shown 5 Press or to adjust the selected volume The number to the right of the display indicates the current setting 1 7 To adjust the ringing off hook ringing or incoming Page volume at your Super Dis...

Page 211: ...lume The number to the right of the display indicates the current setting 1 7 Contrast Control Press or while your 22 button or 34 button dis play telephone is idle to adjust the display contrast Ther...

Page 212: ...ut restriction After the phone goes idle Walking Class of Service remains in effect for 10 seconds This permits you to make multiple calls before the phone returns to its normal restrictions Ask your...

Page 213: ...have a PIN number turn to Entering or Changing Your PIN Number on page 96 You must have a PIN number to use this feature If your extension does not have Walking Class of Service capability you will h...

Page 214: ...For Your Notes 206 80000mfh08 01 qxd 12 10 04 3 20 PM Page 206...

Page 215: ...INE 9 LINE 10 LINE 11 LINE 12 For Attendants Key 11 Night Key Key 24 Operator Call Key The Ring Message Lamp at the top of your telephone flashes slowly green while a call rings your telephone blinks...

Page 216: ...Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com 80000MFH08 80000MFH08 December 10 2004 Printed in U S A 80000mfh08 01 qxd 12 10 04 3 20 P...

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NEC DS1000, Feature Handbook

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