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Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .82
Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .84

Converting from Pulse to Tone Dialing  . . . . . . . .85
Are You Behind a PBX?  . . . . . . . . . . . . . . . . . . .85
You May Have a Private Line  . . . . . . . . . . . . . . .86
If You Hear a Warning Tone  . . . . . . . . . . . . . . . . .86
How Prime Line Works  . . . . . . . . . . . . . . . . . . . .86
Did Your Call Go Through?  . . . . . . . . . . . . . . . . .87

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .88
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .88
Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .89

Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Park and Page (VRS)  . . . . . . . . . . . . . . . . . . . . . . . . .92
Personal Greeting  . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Programmable Function Keys  . . . . . . . . . . . . . . . . . . .96
Repeat Redial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . .102

When You're On a Call . . . . . . . . . . . . . . . . . . . .102
When Your Phone is Idle . . . . . . . . . . . . . . . . . .102

Ringdown  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Room Monitor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Save Number Dialed  . . . . . . . . . . . . . . . . . . . . . . . . .105
Secretary Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . .107
Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . .108

Selectable Display Messages . . . . . . . . . . . . . . . . . . .109
Selectable Ring Tones  . . . . . . . . . . . . . . . . . . . . . . . .111
Serial Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Tandem Trunking  . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Method B (Requires a

[Transfer] key) . . .114

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Transferring Outside Calls  . . . . . . . . . . . . . . . . .117
Transferring Without Holding . . . . . . . . . . . . . . .117
Transferring Intercom Calls  . . . . . . . . . . . . . . . .118
Meet Me External Paging Transfer  . . . . . . . . . . .119
Meet Me Internal Paging Transfer  . . . . . . . . . . .120

Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . .121

Table of Contents

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Summary of Contents for Aspire

Page 1: ...Handbook NEC America Inc Corporate Networks Group 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 cng nec com March 27 2003 Printed in U S A 0893400 0893400 0893400cvr2 QXD with bi...

Page 2: ...inciden tal or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this doc...

Page 3: ...ng 8 And Your Super Display Does The Thinking 9 Features 11 Abbreviated Dialing 11 Account Codes 14 Alarm 15 Automated Attendant VRS 16 Background Music 17 Barge In 18 Call Forwarding 19 Call Forwardi...

Page 4: ...ll Display 60 Last Number Redial 61 Line Preference 62 Meet Me Conference 63 Meet Me External Conference 63 Meet Me Internal Conference 64 Meet Me Paging 65 Meet Me External Paging 65 Meet Me Internal...

Page 5: ...r 102 When You re On a Call 102 When Your Phone is Idle 102 Ringdown 103 Room Monitor 104 Save Number Dialed 105 Secretary Call 107 Secretary Call Buzzer 107 Secretary Call Pickup 108 Selectable Displ...

Page 6: ...ox 123 Emulating a Personal Answering Machine 124 Transferring Calls to a Mailbox 125 Recording Your Call 125 Voice Over 126 Voice Prompting Messages 127 Voice Announce Unit VRS 129 Volume Controls 13...

Page 7: ...one just use the other Press for Handsfree calls or use the handset instead See Handsfree Options below The Microphone picks up your voice for Handsfree calls while Feature Keys speed up using common...

Page 8: ...llows you to identify the caller before or after you pick up the handset page 28 Night Service page 74 may change the way these same calls ring your phone Set your Line Preference page 62 to answer ri...

Page 9: ...w Me page 22 When you want callers to know where you are set a Selectable Display Message at your phone page 109 You may be able to Override page 23 another user s Call Forward if you think they are s...

Page 10: ...sy on a call you can do the same thing with Reverse Voice Over page 102 Placing Calls Quickly Store numbers that you call often in Abbreviated Dialing bins page 11 You can easily dial the stored numbe...

Page 11: ...ant the others in your area to listen in on the conversation activate Group Listen page 53 Your co work ers hear the call through your telephone s speaker If you frequently call the same co worker you...

Page 12: ...to talk privately use Tandem Trunking page 113 Streamlining Your Telephone s Operation Your telephone provides you with options that can dramatically streamline the way you handle calls For example yo...

Page 13: ...Personalizing Your Telephone If your phone is near other phones that ring the same way choose unique Selectable Ring Tones page 111 so you know which calls are for you When you need to cover up noise...

Page 14: ...ou can have Park and Page page 92 welcome your callers and automatically page you to pick up the call You ll find other VRS features handy when using your phone or stay ing in touch with others in you...

Page 15: ...our Super Display your One Touch Keys automatical ly turn into Soft Keys A Soft Key is a variable feature key the function of the key changes to match what you are doing This lets you spend more time...

Page 16: ...For Your Notes Using All Those Features 10 0893400_04 qxd 8 11 04 10 42 AM Page 10...

Page 17: ...on Department Calling Only you can use your Personal Abbreviated Dialing numbers To set up Personal Abbreviated Dialing turn to One Touch Calling on page 78 1 for Common OR for Group 2 Dial Abbreviate...

Page 18: ...stem selects a line for you 1 2 Dial bin number The stored number dials out The sys tem selects a line for you OR 1 Group Abbreviated Dialing To preselect press a line key instead of CALL1 2 Dial Grou...

Page 19: ...he entire stored number is too long for your phone s display press to see the rest of it To check more Abbreviated Dialing numbers repeat from step 2 4 To check your stored Abbreviated Dialing numbers...

Page 20: ...r toll calls only local and toll free numbers have optional account codes Check with your Communications Manager to find out if your system uses Account Codes and which codes you should enter Account...

Page 21: ...t the preset time Alarm 2 which sounds every day at the preset time 1 Alarm type 1 or 2 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 3 to hang up 1 1 Alarm type 1 or 2 1 Alarm...

Page 22: ...n or group is unavailable Give you the option of recording or modifying the Automated Attendant greetings see below 1 2 To record dial OR To listen dial OR To erase dial 3 Dial the VRS message number...

Page 23: ...D player your company provides to the speaker in your tele phone This helps give you a pleasant working environment The Background Music plays whenever your phone is idle 1 2 to hang up To Turn BGM on...

Page 24: ...Speech Mode With Monitor Mode you can listen in on another user s conver sation but you cannot participate With Speech Mode you can listen and join into the conversation Check with your Communications...

Page 25: ...tion and both the des tination and your extension ring not for Voice Mail Personal Answering Machine Emulation Have your phone emulate an answering machine Turn to page 122 for more on Voice Mail Call...

Page 26: ...n user can place an Intercom call to you 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 5 to hang up if you dialed in step 1 Your DND or Call Forwarding Station Pro...

Page 27: ...r 001 200 or 9 Line num ber e g 05 or 005 for line 5 3 Dial the outside number to which your calls should be forwarded 4 5 to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Progr...

Page 28: ...rward to Station 2 Dial your own extension number i e the source 3 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 4 to hang up if you dialed in step 1 Your Call Forwa...

Page 29: ...D Override to talk to the extension user any way This is helpful for example if you have an important message or emergency and you must get through 1 Call the forwarded or DND extension 2 Override To...

Page 30: ...types of calls cannot be redirected with the feature ACD Door Box Transferred Virtual Extension Department Group all ring mode The pre defined destination has to be an extension number or voice mail p...

Page 31: ...me on the phone For incoming calls the Call Timer begins as soon as you answer the call For outgoing calls the Call Timer starts about 10 sec onds after you dial the last digit 1 Place or answer the o...

Page 32: ...ll a busy attendant your call will normally stack up in queue behind other waiting callers 1 Call the busy extension You must hear busy tone 2 or Camp On 3 Wait without hanging up Your Camp On Program...

Page 33: ...m cancels the Callback As soon as the other extension answers the system sets up an Intercom call between you and them If your phone has Automatic Callback you answer the Callback ring as soon as you...

Page 34: ...automatically or manually Caller ID will temporarily store 16 calls this included abandoned or unanswered calls New calls replace the old calls when the maximum number of calls is reached An unanswer...

Page 35: ...umber xx Caller ID number mm dd hh mm incoming date time OneT Store in One Touch key ABBc Store in Common Abbreviated Dial bin ABBg Store in Group Abbreviated Dial bin 4 Press the ABBC or ABBG Soft Ke...

Page 36: ...ft Key 2 Press the CID Soft Key Caller ID The display shows List Number xx Caller ID number mm dd hh mm incoming date time Preveiw List Next List Store Store in List DEL Delete from List 3 Press the S...

Page 37: ...e Names can be up to 12 digits long 8 9 to hang up 1 Press press Call History or press the LIST Soft Key and CID The last addition to the list is displayed 2 Press the ARROW DOWN Soft Key to scroll th...

Page 38: ...a trunk access code See Outside Calls on pages 80 and 82 for more If the second call to be conferenced is ringing in place the first call on hold answer the ringing call then follow the steps below 4...

Page 39: ...ir to your co workers In addition to Voice Call Conference there are other ways to have a tele phone meeting See Conference page 32 Meet Me Conference page 63 Meet Me Paging page 65 and Tandem Trunkin...

Page 40: ...es the conversation like any other voice message You can then save edit or delete the recorded conversation For additional voice mail features refer to page 122 Recording Your Call 1 Conversation Reco...

Page 41: ...r co workers can just dial the pilot number instead of the group member s exten sions If you don t want to receive Department Calls you can log out of your group You can log back in when you again wan...

Page 42: ...ey lights while you are logged out 1 OR 1 Department Group log out The key goes out when you log back in To return to your Department Group To log out of your Department Group To call a Department Gro...

Page 43: ...and place another Intercom call You can also use Department Step Calling to cycle through the members of a Department Group 1 Place call to busy Department Group member OR Place call to Department Gr...

Page 44: ...VRS is installed you will need to press then dial the number to be previewed 3 to dial out the displayed number If the displayed number is an outside num ber it must contain a line access code OR to...

Page 45: ...he confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines For these types of calls you don t hear tones echoed back to your handset or speaker to confirm your diali...

Page 46: ...on without leaving your phone This lets you easily cover a co worker s calls when they have to be away from their desk 1 or 2 3 Dial your co worker s extension number To intercept calls ring ing a co...

Page 47: ...d Dialing Directory Dialing can t access it either 1 Do not press or 2 Press the Directory Dialing Soft Key If you wait too long between your selections Directory Dialing automati cally cancels 3 Pres...

Page 48: ...ress or to scroll through all the names numbers that begin with that letter number If you wait too long between your selections Directory Dialing automati cally cancels OR or press or to place the sel...

Page 49: ...ur Do Not Disturb options 1 Do not lift the handset 2 OR If you wait more than 10 seconds before going to step 3 your system automatically enables option 3 If you already have DND enabled waiting more...

Page 50: ...t to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the entrance You can just...

Page 51: ...lls to another DSS Console Your DSS Console may also have keys stored with dialing codes or Programmable Function Key operations This gives your DSS Console many of the features available on One Touch...

Page 52: ...nt to call 1 8 If you don t have Handsfree you must lift the handset to talk to the Door Box Door Box BLF If DSS key is Door Box is On Busy or ringing in Off Idle To call a Door Box from your DSS Cons...

Page 53: ...rieve it 4 to hang up 1 Press PAGE for External Paging or GROUP for Internal Paging 2 Press DSS Console Paging key DSS keys 1 8 are for External Paging zones 1 8 DSS keys 1 64 are for Internal Paging...

Page 54: ...sole as their Alternate Answer destination Alternate Answer BLF When the ALT Alternate Answer key is is On Enabled Off Disabled To activate DSS Console Alternate Answer Night Service BLF If this key i...

Page 55: ...e of whatever features the connected telephone company or PBX offers Flash accesses these features by momentarily interrupt ing the loop current on your outside line This is much like briefly pressing...

Page 56: ...trunk access code e g trunk number 2 You hear confirmation beeps as the system disconnects the line You can now place a call on the free line To disconnect a busy trunk C A U T I O N Forced Trunk Dis...

Page 57: ...that all employees should hear 1 Do not lift the handset or press 2 1 2 To record dial OR To listen dial OR To erase dial If you dial 5 or 7 you can dial to hear the message again If you dial 3 you ca...

Page 58: ...Call Pickup you can intercept the following types of calls A call ringing an extension in your own Pickup Group A call ringing an extension in another Pickup Group when you know the group number A cal...

Page 59: ...lk to the caller through your handset Your co workers hear your caller s voice over your phone s speaker When you press SPK once you turn your Speakerphone on and your handset off The second press tur...

Page 60: ...into a handset call To change a handset call into a Handsfree call To talk Handsfree Handsfree You can place and answer calls by pressing SPK instead of using the handset You must have a Speakerphone...

Page 61: ...t can be used for calls 1 Plug in the headset into the headset jack on the bottom of the phone 1 Press Headset then press to make an outside call OR Press Headset to get Intercom dial tone OR If on a...

Page 62: ...you place an outside call on System Hold it flashes your line key and the line keys on your co worker s phones as well Either you or anoth er co worker can pick up the call on Hold Exclusive For high...

Page 63: ...tercom Hold 1 to hang up 1 To pick up an Intercom call from Hold To place an Intercom call on Hold To pick up a call on Group Hold To place a call on Hold so anyone in your group can pick it up To pic...

Page 64: ...handset 1 Hotline Announce call and hang up OR Hotline Hang up to have your call wait at your Hotline partner unannounced If unanswered the call recalls to you 1 If you hear two beeps speak toward th...

Page 65: ...r co worker s mailbox For one touch calling see Hotline page 58 Call Coverage page 71 or One Touch Keys page 78 instead 1 If you hear two beeps speak toward the phone Your telephone picks up your voic...

Page 66: ...laced to you while you were away from your phone 1 Press CALL2 repeatedly until no more calls display 2 to return to the normal Time and Date display To display the list of Intercom calls you did not...

Page 67: ...er Dialed page 105 1 OR OR or to scroll If you don t press a line key the sys tem automatically selects a trunk from the same group as your original call OR The system automatically selects a trunk fr...

Page 68: ...rence is for you If you normally place calls and seldom answer them then Idle Line Preference is for you Outgoing Outgoing Line Preference sets how you place Line calls With Outgoing Intercom Line Pre...

Page 69: ...four or eight parties maximum per Meet Me Conference In addition to Meet Me Conference there are other ways to have a telephone meeting See Conference page 32 Voice Call Conference page 33 Meet Me Pa...

Page 70: ...ore on combined zones 3 Announce the call 4 twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add 1 if your phone is in the zone called OR Zone 0 9 or 00 64 if y...

Page 71: ...ting on an Internal Paging zone In addition to Meet Me Paging there are other ways to have a tele phone meeting See Conference page 32 Voice Call Conference page 33 Meet Me Conference page 63 and Tand...

Page 72: ...instead See Paging on page 88 for more on combined zones 2 Announce the zone 1 if your phone is in the zone called OR Internal Paging Zone Answer if your phone is in the zone called OR if your phone...

Page 73: ...re Memo Dial Continue with conversation 2 to hang up when you are done 1 Do not lift the handset Memo Dial 2 The stored number dials out only if you store a trunk access code before the number OR The...

Page 74: ...ely answer messages left at your display extension Cancel messages left at your extension Cancel messages you left at other extensions You can leave messages at any number of extensions simultaneously...

Page 75: ...Message Waiting 2 or to scroll through your messages Press your Message Waiting key or CALL1 to call the displayed extension This includes messages you have left for other extensions and messages oth...

Page 76: ...ne is idle busy on a call or ringing OR This turns your Handsfree micro phone back on 1 Microphone Cutoff You hear confirmation beeps Your mic is off when the key is lit You can press this key anytime...

Page 77: ...o worker is busy and flashes slowly when they have an incoming call You can even press the key to intercept the incoming call Place and Receive Calls on Call Coverage Multiple Directory Number Keys Mu...

Page 78: ...Directory Number OR Dial virtual extension number To place a call to a Multiple Directory Number To answer a call ringing your Multiple Directory Number Call Coverage key 72 Multiple Directory Number...

Page 79: ...can be up to 12 digits long 2 You hear confirmation beeps 3 to hang up To program your extension s name Use this keypad digit When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 En...

Page 80: ...idnight Mode 2 late at night to early in the morning Rest Mode 2 lunch and early evening dinner time There are two types of Night Service ringing for outside calls Assigned Night Answer ANA and Univer...

Page 81: ...rmation beeps 3 to hang up 1 Night Service You hear a beep and the key lights to indicate the mode selected Day Mode Key Night Mode Key Midnight Mode Key Rest Mode Key Day 2 Mode Key Night 2 Mode Key...

Page 82: ...receptionist or operator Manual After reaching a busy extension manual Signaling signaling gives you the choice of using Off Hook Signaling or activating another feature If you don t have Automatic S...

Page 83: ...to wait in line without hanging up Or you can leave a Callback request for a return call page 27 If you want send your co worker a Message Waiting indication page 68 or a Voice Mail message page 122...

Page 84: ...ne doesn t have One Touch Keys see page 81 Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins Feature Codes One button access to Feature Codes e g 2 for Callback Chain...

Page 85: ...e Touch key see Name Storing on page 73 5 to hang up 1 you want to program 2 for Common or for Group Abbreviated Dialing 3 Dial Abbreviated Dialing storage code e g 001 4 Optional for Display Phones E...

Page 86: ...Key for outside calling the system automatically removes any stored trunk codes 1 Let the stored number dial out 2 Press another The stored digits dial out 1 The stored function displays Repeat this...

Page 87: ...hould contain a trunk access code 9 9 Trunk number or 804 Trunk Group number To enter a pause press MIC 4 to hang up 1 2 Dial a Personal Speed Dial bin number 1 9 or 0 The stored number dials out To d...

Page 88: ...s just like a line key except that it is for any line in a preset line group When you press a loop key to answer a call you get whichever line in the group happens to be ringing For this type of call...

Page 89: ...or it 1These calls initially ring only at your phone 1 or Depending on how your phone is set up you may answer the call automati cally You phone s Line Preference page 62 determines what happens when...

Page 90: ...e keys or dial up lines and line groups On the other hand if your office is set up like a key system you and your co workers will have line keys for the same outside lines Your Communications Manager...

Page 91: ...you dial go out as DTMF Instead of dialing the system may automatically convert to DTMF 10 sec onds after you dial the last digit of your outside call Are You Behind a PBX Your telephone system may be...

Page 92: ...te Line If You Hear a Warning Tone While on an outside call you may hear occasional beeps through your speaker or handset These tones remind you that you have been on the call a long time How Prime Li...

Page 93: ...telephone use Automatic Route Selection If it does are there any numbers that I cannot dial If my phone uses Automatic Route Selection will I ever be requested to enter an Authorization Code before th...

Page 94: ...nal Paging zones are 0 9 or 00 64 0 and 00 are All Call Internal Paging 2 Make announcement to hang up External Paging If you have your own external speaker system installed you may be able to use it...

Page 95: ...r company s warehouse and outside loading dock at the same time Combined Paging is available for Paging groups 1 9 and All Call 1 Combined Paging zone OR All Call External Page Combined Paging zones a...

Page 96: ...in a system orbit There can be up to 64 system orbits depending on your system Personal Park allows you to Park a call at your extension so a co worker can pick it up 1 Do not hang up 2 Park OR Park O...

Page 97: ...t picked up the call will recall to you If parked at your extension 1 OR If parked at a co worker s extension 1 Co worker s extension To pick up a call parked at an exten sion yours or a co worker s T...

Page 98: ...uld record a Personal Greeting that says Hello I am away from my phone right now but please hold on while I am automatically paged Your Paging announcement could say your name you have a call waiting...

Page 99: ...de calls only 7 to hang up when you are done Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is acti vated 1 Co worker s extension 1 2 to hang up when you are...

Page 100: ...re forwarded to Mary Jones phone 1 OR 1 Call Forward to Device 2 When you hear Please start recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you ca...

Page 101: ...t Group pilot number 5 Dial Personal Greeting type 2 All calls 3 Outside calls only 6 to hang up Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated...

Page 102: ...sly programmed with 3 digits xx must first be undefined before it can be programmed with a 2 digit code using the 851 service code 1 you want to check The programmed function displays 1 If programmed...

Page 103: ...allback Camp On 35 Leaving a Callback request at a 2 Trunk Queuing busy extension Camping On to a busy extension or Queuing for a busy trunk Central Office Calls 0001 Pressing a line key to place or 9...

Page 104: ...or disabling Headset 834 Operation Hold 44 Putting a call on System Hold if your phone s Hold key is reassigned 45 Putting a call on Exclusive Hold Meet Me Conference 23 Joining a Meet Me Conference...

Page 105: ...ignaling 33 Signaling a busy extension 7 Paging External 19 Making an external zone page 803 zone zone 20 Making a Combined All Call 803 page 0 Paging Internal 21 Broadcasting to an Internal 801 zone...

Page 106: ...determined message Serial Call 43 Placing a Serial Call to a co worker Transfer 06 Transferring a call if CONF TRF is not set for Transfer Trunk Group Routing 05 Accessing a trunk using Trunk Group Ro...

Page 107: ...y redial your last call using Last Number Redial page 61 and Save Number Dialed page 105 1 Place outside call Listen for busy or no answer 2 OR Repeat Redial Your Repeat Redial key flashes while you w...

Page 108: ...you were gone If you re not busy on the phone your Reverse Voice Over key works the same as a Hotline key Just press the key to call the assigned co worker The Reverse Voice Over key even shows you t...

Page 109: ...k to your Communications Manager When a user lifts the handset on a Ringdown Extension the ringdown occurs after an interval that is set in system programming Try to mon itor this operation If the int...

Page 110: ...the monitored extension 1 Do not lift handset or press 2 Room Monitor Extension you want to monitor The Room Monitor key flashes 1 Do not lift handset or press 2 Room Monitor Your own extension numbe...

Page 111: ...dial page 61 and Repeat Redial page 101 Use the following procedure before hanging up 1 Save Number Dialed The number you save can be up to 24 digits long using 0 9 and 1 Save Number Dialed This selec...

Page 112: ...ix seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key Press SPK 2 1 to hang up To clear your saved number To see the number you saved 106 Save Nu...

Page 113: ...alk to an associate who is having a meeting in their office After being alert ed your associate can call you back when they re available You can have Secretary Call Buzzer keys for many extensions 1 D...

Page 114: ...worker handle all your company s service calls Secretary Call Pickup lets you easily answer your co worker s calls if they leave their desk You can have Secretary Call Pickup keys for many extensions...

Page 115: ...u ll notice that you can add additional information to messages 1 8 and 10 Your callers will appreciate this information since they will know where to call you or when you will return No Message Appen...

Page 116: ...e time in 24 hour format but it displays in 12 hour format 4 to select message and hang up if you dialed 4 in step 1 Depending on system programming DND may be activated with this fea ture You can all...

Page 117: ...sferred calls use the Intercom ring tone you select 3 Dial code for the ring pattern you want tones 1 8 4 to hang up 1 2 to listen to Intercom ring or to listen to outside line ring For outside line r...

Page 118: ...roblem is solved you need to talk to the customer when they are done with Tech Service With Serial Call you can send the call to your technical department and be assured that it will come back to you...

Page 119: ...call from one service person Place a call to the second service person Set up the line to line Conference Drop out of the call There are two methods for setting up Tandem Trunking Your Communications...

Page 120: ...2 to hang up Method B Requires a Transfer key 1 Set up first outside call This can be a call you placed or answered 2 Press 3 Set up second outside call 4 Press Transfer You drop out of the call and...

Page 121: ...st be changed in system programming Use some caution however since the Time affects how your system routes calls and han dles other features 1 2 Dial two digits for the hour 24 hour For example 13 1 0...

Page 122: ...to you if your co work er doesn t pick it up Extension Department Send the call to a Department Group Group Transfer instead of a co worker s extension Any idle extension within the group will get the...

Page 123: ...3 Announce call and hang up If you don t have Automatic On Hook Transfer you must press your Transfer Programmable Function Key to Transfer the call If your co worker doesn t want the call press the f...

Page 124: ...2 Announce call and hang up If your co worker doesn t want the call press the flashing CALL key to return to it With Automatic On Hook Transfer The call is transferred when you hang up Without Automa...

Page 125: ...Paged party answers to Transfer call to them 1 Announced External Paging code 1 8 or 0 for All Call You connect to the Paging party 2 Stay on the line After the paging party hangs up you connect to t...

Page 126: ...r exten sion is in the zone called OR Zone number 0 9 or 00 64 if your extension is not in the zone called OR Internal Paging Zone Answer if your extension is in the zone called 2 Stay on the line Aft...

Page 127: ...use Trunk Camp On to wait for the busy line without hanging up With Trunk Camp On you ll be able to use the line the moment it s available 1 Try to access outside line Listen for busy tone 2 or Trunk...

Page 128: ...mediately for unan swered calls or for both unanswered calls and when your extension is busy You can even have your phone emulate an answering machine called Personal Answering Machine Emulation Leavi...

Page 129: ...d 1 Voice Mail OR The Voice Mail system will prompt you to leave a message Forwarding Calls to Your Mailbox 1 OR 1 Call Forward to Station 2 Dial Call Forwarding condition 2 Busy or not answered 4 Imm...

Page 130: ...ng a Personal Answering Machine 1 OR 1 Call Forward to Station To cancel dial 0 and skip to step 3 2 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 3 to hang up if yo...

Page 131: ...mber of mailbox to receive Transfer This number can be your mailbox num ber or a co worker s mailbox number 4 to hang up Recording Your Call 1 Conversation Record You hear two beeps and your Record ke...

Page 132: ...e a Voice Over if you hear two Off Hook Signaling tones or ring busy 1 Voice Over or You hear the Voice Over alert tone and your Voice Over Key flashes You can talk to your co worker after the alert t...

Page 133: ...All lines are busy for You try to place an outside call when callback dial all lines are busy Please do not disturb You call a co worker that has enabled Do Not Disturb The lowest cost line is ARS tri...

Page 134: ...is busy Please start recording You dial the code to record a VRS message or Personal Greeting Recording finished You are recording a VRS message or Personal Greeting and have exceeded the maximum all...

Page 135: ...re automatic billing occurs You can record up to 48 messages 1 2 To record dial OR To listen dial OR To erase dial 3 Dial the VRS message number 01 48 you want to record listen to or erase If recordin...

Page 136: ...hone is idle Set them for their most comfortable level 1 Press the or keys 1 or You must press these keys while on a call Note The volume must be set while the feature is in use for example on an idle...

Page 137: ...elephone key layout inside front cover DSS Console key layout page 133 Your System s Dialing Plan Due to the flexibility built into the system your dialing codes or feature capacities may differ from...

Page 138: ...132 Charts and Illustrations 0893400_04 qxd 8 11 04 10 43 AM Page 132...

Page 139: ...4 75 76 81 82 83 84 85 86 91 92 93 94 95 96 61 62 63 64 65 66 77 78 79 80 87 88 89 90 97 98 99 100 67 68 69 70 Night Service Keys External Page Door Boxes 1st 100 Extensions 2nd 100 Extensions DLS on...

Page 140: ...For Your Notes 134 Charts and Illustrations 0893400_04 qxd 8 11 04 10 43 AM Page 134...

Page 141: ...d Dialing Dual Line Appearance Keys Last Number Redial Do Not Disturb Microphone Cutoff Speakerphone Microphone 0893200 2 CLEAR CHECK 03 MO TU WE TH FR SA SU 1 guide you through your features While yo...

Page 142: ...ibutton Telephone Feature Handbook NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com August 11 2004 Printed in U S A 0893400 089...

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