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This feature requires the Voice Response System (VRS) provided

by the DSP daughter board (DSPDB).

The voice prompts tell you about your system, your extension and the
status of your call. The table below lists the most common voice
prompts you may hear. Ask your Communications Manager if you
need explanation of any other prompts.

Voice Prompting Messages

Message

This message will play when . . .

This is station

You dial 6 for your extension number.

The time is

You dial 8 for the time and date.

. . . is busy, for callback

You call a busy extension.

dial . . .

All lines are busy, for

You try to place an outside call when

callback dial

all lines are busy.

Please do not disturb

You call a co-worker that has enabled
Do Not Disturb.

The lowest cost line is

ARS tries to reroute your call and the

busy, please wait for the

least costly route is busy.

next one

The number you have

You dial a Service Code that Class of

dialed is not in service

Service prevents.

You have a message

A co-worker has left you a Message
Waiting.

Your call cannot go

Toll Restriction has denied your call.

through, please call

the operator

Your calls have

You have enabled Call Forwarding.

been forwarded

Vacant number

You dial an extension that does not
exist.

Voice Prompting Messages

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Summary of Contents for Aspire

Page 1: ...Multibutton Telephone Feature Handbook ...

Page 2: ...is protected by copyright All rights are reserved No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions Inc This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the system cabinet is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this num...

Page 3: ... 7 Your Phone Does the Talking 8 And Your Super Display Does The Thinking 9 Features 11 Abbreviated Dialing 11 Account Codes 14 Alarm 15 Automated Attendant VRS 16 Background Music 17 Barge In 18 Calendar 19 Call Forwarding 20 Call Forwarding Off Premise 22 Call Forward Follow Me 23 Call Forward DND Override 24 Call Redirect 25 Call Timer 26 Call Waiting Camp On 27 Callback 28 Caller ID 29 Center ...

Page 4: ...d 72 Exclusive Hold 73 Group Hold 73 Intercom Hold 73 Hotline 74 Intercom 75 Intercom Abandoned Call Display 76 Last Number Redial 77 Line Preference 79 Meet Me Conference 80 Meet Me External Conference 80 Meet Me Internal Conference 81 Meet Me Paging 82 Meet Me External Paging 82 Meet Me Internal Paging 83 Memo Dial 84 Message Waiting 85 Microphone Cutoff 87 Multiple Directory Numbers Call Covera...

Page 5: ...6 External Paging 106 Combined Paging 107 Park 108 Park and Page VRS 110 Personal Greeting 112 Programmable Function Keys 114 Repeat Redial 119 Reverse Voice Over 120 When You re On a Call 120 When Your Phone is Idle 120 Ringdown 121 Room Monitor 122 Save Number Dialed 123 Secretary Call 125 Secretary Call Buzzer 125 Secretary Call Pickup 126 Secure Set Relocation 127 Selectable Display Messages 1...

Page 6: ... 140 Trunk Queuing and Camp On 141 Voice Mail 142 Calling Your Mailbox 143 Leaving a Message 143 Forwarding Calls to Your Mailbox 143 Emulating a Personal Answering Machine 144 Transferring Calls to a Mailbox 145 Recording Your Call 145 Voice Over 146 Voice Prompting Messages 147 Voice Response System VRS 149 Volume Controls 150 Charts and Illustrations 151 Table of Contents iv ...

Page 7: ...If you re busy on one just use the other Press for Handsfree calls or use the handset instead See Handsfree Options below The Microphone picks up your voice for Handsfree calls while Feature Keys speed up using common features Handsfree Options G Handsfree lets you place and answer calls by pressing instead of using the handset Your telephone must have a Speakerphone if you want to use Handsfree G...

Page 8: ... page 100 Caller ID allows you to identify the caller before or after you pick up the handset page 29 Night Service page 92 may change the way these same calls ring your phone Set your Line Preference page 79 to answer ringing outside calls or Intercom calls first To Place Outside Calls page 102 use your line keys or dial codes You may have to enter Account Codes page 14 before your call goes thro...

Page 9: ...th Call Forward Follow Me page 23 When you want callers to know where you are set a Selectable Display Message at your phone page 128 You may be able to Override page 24 another user s Call Forward if you think they are still at their phone When Your Call Can t Go Through Don t just hang up when your call can t get through to a co worker Use Call Waiting page 27 to wait without hanging up Send you...

Page 10: ...aller When you re busy on a call you can do the same thing with Reverse Voice Over page 120 Placing Calls Quickly Store numbers that you call often in Abbreviated Dialing bins page 11 You can easily dial the stored number with just a few key presses To quickly retry the num ber you just dialed try Last Number Redial page 77 If you ll need to redial the number later on let Save Number Dialed page 1...

Page 11: ...e on a call and you want the others in your area to listen in on the conversation activate Group Listen page 69 Your co work ers hear the call through your telephone s speaker If you frequently call the same co worker you can have Ringdown page 121 automatically call them for you All you have to do is lift your handset If You Need Privacy When you re busy in your office and don t want to be interr...

Page 12: ...together and leave them to talk privately use Tandem Trunking page 133 Streamlining Your Telephone s Operation Your telephone provides you with options that can dramatically streamline the way you handle calls For example you can pro gram One Touch Keys page 96 for one button access to co work ers outside calls Abbreviated Dialing bins and certain feature codes Want to automate Callback Message Wa...

Page 13: ...t Operation page 71 Personalizing Your Telephone If your phone is near other phones that ring the same way choose unique Selectable Ring Tones page 130 so you know which calls are for you When you need to cover up noise in your office that might be dis tracting to your work turn on Background Music page 17 Don t forget about that important meeting set an Alarm page 15 to remind you Let the co work...

Page 14: ...to a co worker Or you can have Park and Page page 110 welcome your callers and automatically page you to pick up the call You ll find other VRS features handy when using your phone or stay ing in touch with others in your company If there is an announcement everyone in your company should hear just listen to your General Message page 67 Voice Prompting Messages page 147 tell you about your system ...

Page 15: ...or you When you use your Super Display your One Touch Keys automatically turn into Soft Keys A Soft Key is a variable feature key the function of the key changes to match what you are doing This lets you spend more time thinking about your job and less time thinking about your telephone 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2 5 8 0 4 7 3 6 9 CALL 2 CALL 1 DND HOLD LND DIAL...

Page 16: ... For Your Notes Using All Those Features 10 ...

Page 17: ...Department Calling Only you can use your Personal Abbreviated Dialing numbers To set up Personal Abbreviated Dialing turn to One Touch Calling on page 96 1 for Common OR for Group 2 Dial Abbreviated Dialing bin number 000 999 Ask your Communications Manager for your bin numbers This range can be increased to 1999 in programming 3 Dial telephone number you want to store up to 24 digits Valid entrie...

Page 18: ... you preselect the system selects a line for you 1 2 Dial bin number The stored number dials out The sys tem selects a line for you OR 1 Group Abbreviated Dialing To preselect press a line key instead of CALL1 2 Dial Group Abbreviated Dialing bin number The stored number dials out Unless you preselect the system selects a line for you To dial a Group Abbreviated Dialing number To dial a Common Abb...

Page 19: ...ing code e g 001 If the entire stored number is too long for your phone s display press to see the rest of it To check more Abbreviated Dialing numbers repeat from step 2 4 To check your stored Abbreviated Dialing numbers Abbreviated Dialing 13 ...

Page 20: ...Codes are enabled for toll calls only local and toll free numbers have optional account codes Check with your Communications Manager to find out if your system uses Account Codes and which codes you should enter Account Codes can be from 1 16 digits long using 0 9 and 1 Account Code 1 16 digits 1 Access trunk for outside call You can access a trunk by pressing a line key or by dialing a code Refer...

Page 21: ...ch sounds only once at the preset time G Alarm 2 which sounds every day at the preset time 1 Alarm type 1 or 2 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 3 to hang up 1 1 Alarm type 1 or 2 1 Alarm type 1 or 2 2 to hang up To cancel an alarm To check the pro grammed alarm time To silence an alarm To set the alarm Alarm 15 ...

Page 22: ...ptions if the extension or group is unavailable G Give you the option of recording or modifying the Automated Attendant greetings see below 1 2 To record dial OR To listen dial OR To erase dial 3 Dial the VRS message number 01 48 for the Automated Attendant greeting you want to record listen to or erase Your Communications Manager can tell you which message to enter If recording begin when you hea...

Page 23: ...ceiver tape deck or CD player your company provides to the speaker in your tele phone This helps give you a pleasant working environment The Background Music plays whenever your phone is idle 1 2 to hang up To Turn BGM on or off Background Music 17 ...

Page 24: ...des Monitor Mode and Speech Mode With Monitor Mode you can listen in on another user s conver sation but you cannot participate With Speech Mode you can listen and join into the conversation Check with your Communications Manager to see which type of Barge In you have 1 Call busy extension 2 Barge In To Barge In on a con versation in progress CAUTION Unauthorized intrusion on calls using the Barge...

Page 25: ...ay To scroll the calendar ahead week by week press the Soft Key 1 top left Pressing Soft Key 6 top right scrolls the calendar weeks back To change the display back to the current week press the Clear key 03 MO TU WE TH FR SA SU List Dir ICM Prog 1 30 31 1 2 3 4 5 2 6 7 8 9 10 11 12 3 13 14 15 16 17 18 19 4 20 21 22 23 24 25 26 OneT 5 22 THU 3 43PM 302 STA 302 Press to switch to display the One Tou...

Page 26: ...mediately to the destination and both the des tination and your extension ring not for Voice Mail G Personal Answering Machine Emulation Have your phone emulate an answering machine Turn to page 142 for more on Voice Mail Call Forwarding will reroute calls ringing your extension including calls transferred from another extension You must enable Call Forwarding from your phone To redirect your call...

Page 27: ...d only the destination user can place an Intercom call to you 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 5 to hang up if you dialed in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated To activate or cancel Call Forwarding Cont d Call Forwarding 21 ...

Page 28: ...ine Group 1 9 01 99 or 001 200 or 9 Line num ber e g 05 or 005 for line 5 3 Dial the outside number to which your calls should be forwarded 4 5 to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key flashes 1 OR 1 Call Forward to Device 2 3 to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key stops flashing To ...

Page 29: ...age 20 1 OR 1 Call Forward to Station 2 Dial your own extension number i e the source 3 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 4 to hang up if you dialed in step 1 Your Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated 1 OR 1 Call Forward to Station 2 3 to hang up if you dialed in step 1 Your Call Forwarding Statio...

Page 30: ...se Call Forwarding DND Override to talk to the extension user any way This is helpful for example if you have an important message or emergency and you must get through 1 Call the forwarded or DND extension 2 Override To override an extension Call Forward DND Override 24 ...

Page 31: ...l The following types of calls cannot be redirected with the feature G ACD G Door Box G Transferred G Virtual Extension G Department Group all ring mode The pre defined destination has to be an extension number or voice mail pilot number 1 With an incoming call ringing your extension press Call Redirect without lifting the handset or pressing the CALL keys A confirmation tone is heard over the tel...

Page 32: ...keep track of your time on the phone For incoming calls the Call Timer begins as soon as you answer the call For outgoing calls the Call Timer starts about 10 sec onds after you dial the last digit 1 Place or answer the outside call The Call Timer starts automatically To time your outside calls 26 Call Timer ...

Page 33: ...tten Note When you call a busy attendant your call will normally stack up in queue behind other waiting callers 1 Call the busy extension You must hear busy tone 2 or Camp On 3 Wait without hanging up Your Camp On Programmable Function Key lights while you wait If you hang up the system converts your Camp On to a Callback see page 28 To Camp On to a trunk see the Trunk Queuing feature on page 141 ...

Page 34: ...esn t answer the system cancels the Callback G As soon as the other extension answers the system sets up an Intercom call between you and them If your phone has Automatic Callback you answer the Callback ring as soon as you lift the handset If your phone doesn t have Automatic Callback you must press the ringing line appearance key to answer the Callback ring 1 Call a busy extension 2 or Callback ...

Page 35: ...trunk calls will display Caller ID ANI or the name assigned to the line Depending on the system programming this information can be displayed either automatically or manually Caller ID will temporarily store 50 calls this included abandoned or unanswered calls New calls replace the old calls when the maximum number of calls is reached An unanswered call will cause the Call History key to flash ind...

Page 36: ...rner this indicates that it is a call you missed The second row shows the date and time of the call If the Caller ID includes a name you can press the CHECK key to view the number of the caller 3 Press the UP and DOWN soft keys to see the list of calls available in the buffer 4 To call the displayed number press OR To erase the displayed number without returning the call press the DEL soft key 5 Y...

Page 37: ... display shows List Number xx Caller ID number mm dd hh mm incoming date time OneT Store in One Touch key ABBc Store in Common Abbreviated Dial bin ABBg Store in Group Abbreviated Dial bin 4 Press the ABBC or ABBG Soft Key 5 Dial the Abbreviated Dial bin in which the number is to be stored If you press HOLD the next avail able Abbreviated Dial bin will be used If all Abbreviated Dial bins are used...

Page 38: ...ion press the LIST Soft Key 2 Press the CID Soft Key Caller ID The display shows List Number xx Caller ID number mm dd hh mm incoming date time Preview List Next List Store Store in List DEL Delete from List 3 Press the STORE Soft Key The display shows List Number xx Caller ID number mm dd hh mm incoming date time xxxxxxxxxxxxx mm dd hh mm OneT AbbC ABBg xxxxxxxxxxxxx mm dd hh mm Store DEL To stor...

Page 39: ...s can be up to 12 digits long 8 9 to hang up 1 Press Call History or press the LIST Soft Key and CID The last addition to the list is displayed 2 Press the ARROW DOWN Soft Key to scroll through the list of numbers in memory 3 Press the DEL Soft Key to delete the entry and scroll to the next entry The Call History key will remain on as long as entries remain in memory For i Series phones press CHEC...

Page 40: ...Soft Key twice 2 Press the Soft Key 3 Press Soft Key Registration Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need to press Soft Key or to select the Telephone Book to register new data 5 Input the name up to 12 digits 6 Using the dial pad select the Group number 7 Enter the number to be stored 8 Enter the bin number where the telephone number i...

Page 41: ... right hand corner of the display Soft Key will step through the differ ent search options numbers Kana alpha To search by number press the soft key the A changes to 1 5 Enter the search characters 6 Press or keys to search 7 To dial the selected name press OR To view the detail of the flashing item press to dial the number 8 Pressing the item number on the dial pad selects an item Pressing the CO...

Page 42: ...ugh the differ ent search options numbers Kana alpha To search by number press the NUM soft key the A changes to 1 5 Press Soft Key Menu 6 Press Soft Key Group 7 Using the dial pad select the group to search 8 Press or to search 9 To dial the selected name press OR To view the detail of the flashing item press You can then press to dial the number Pressing the item number on the dial pad selects a...

Page 43: ...oft Key Number 7 Enter the search number s At least one digit must be entered before the search can be done 8 Press or to search 9 To dial the selected name press OR To view the detail of the flashing item press You can then press to dial the number Pressing the item number on the dial pad selects an item Pressing the CONF key will back up the view to the previous screen 3 2 2 1 2 TELBK PROG Searc...

Page 44: ... search 9 To dial the selected name press Pressing the CONF key will back up the view to the previous screen 1 Press Soft Key Soft Key twice 2 Press the Soft Key 3 Press Soft Key Delete All Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need to press Soft Key or to select the Telephone Book to search 5 Enter the 4 digit password assigned in system ...

Page 45: ...oft Key to search by Name Group Number or Memory Number Refer to the Search operations above for details on the specific steps for the option you select 7 Locate the entry to be changed to display the details of the entry 8 Press Soft Key Delete 9 Press Soft Key Yes to delete the record or press Soft Key No to can cel the deletion process Pressing YES displays a confirmation message 10 Press as ne...

Page 46: ...mber Refer to the Search operations above for details on the specific steps for the option you select 7 Locate the entry to be changed and press to display the details of the entry 8 Press Soft Key Change 9 To change the name press the new name You can now change the group or memory number or press to exit OR To change the memory number press at the ENTER REGIST MEMORY display press Select the new...

Page 47: ...GIST MEMORY display press Select the new memory number to be used for the number Press Soft Key to overwrite the current informa tion or press Soft Key to cancel and allow you to select a new memory num ber You can now select a new entry to edit or press to exit While reviewing the Caller ID list a user can add a record into the Center Telephone Book with the following operation This function can ...

Page 48: ...the new name Press 10 Enter the group number Press then using the dial pad select the group number to be assigned The display flashes the saved telephone number press You can now change the telephone number then press At the ENTER REGIST MEMORY display press Select the new memory number to be used for the number and press If the memory number selected was already defined press Soft Key to overwrit...

Page 49: ...Keys to dis play the desired LND record 4 Press Soft Key Store 5 Press Soft Key TELBK 6 You may need to press Soft Key or to select the Telephone Book in which the number should be stored 7 To enter change the name press enter the new name 8 Enter the group number Press then using the dial pad select the group number to be assigned The display flashes the saved telephone number press You can now c...

Page 50: ...ey Setting Pressing the CONF key from this screen on will back up the view to the previous screen 4 You may need to press Soft Key or to select the Telephone Book to edit 5 Press Soft Key Group Name Edit 6 Using the dial pad select the Group number 7 Enter the new name to be stored The display indicates REGISTERED then returns to the Select Group display 8 You can now edit another group name press...

Page 51: ...f the Telephone Book is locked the dis play shows UNLOCK TELBOOK Enter the 4 digit password 7 Press to return to the previous menu display or press to exit 1 Press 2 Enter the Lock Telephone Book service code contact your telephone administra tor for this code 3 Enter the destination extension number 4 Enter the extension s password contact your telephone administrator for this code Lock or Unlock...

Page 52: ...assword 5 Using the dial pad enter the current password 0000 by default or contact your telephone administrator for this code 6 Enter the new 4 digit password The display indicates NEW PASS WORD IS SET 7 You can now press to return to the previous menu display or press to exit 4 3 TELBK PROG Change the password a user enters to lock unlock the Telephone Book 46 Center Telephone Book ...

Page 53: ... code See Outside Calls on pages 84 and 86 for more If the second call to be conferenced is ringing in place the first call on hold answer the ringing call then follow the steps below 4 or Conference You may be able to have up to 32 callers Repeat this step to add more parties 5 After adding all parties press again to begin the Conference Split separate the Conference calls by pressing HOLD 894 1 ...

Page 54: ...unce it through the air to your co workers In addition to Voice Call Conference there are other ways to have a tele phone meeting See Conference page 47 Meet Me Conference page 80 Meet Me Paging page 82 and Tandem Trunking page 133 1 Place or answer trunk call 2 Voice Call Conference 3 Announce Voice Call Conference Just tell your co worker s about the call Do not use telephone system fea tures to...

Page 55: ...lbox Voice Mail stores the conversation like any other voice message You can then save edit or delete the recorded conversation For additional voice mail features refer to page 142 Recording Your Call 1 Conversation Record You hear two beeps and your Record key flashes The beeps periodically remind you that you are recording To record your active call in your mailbox 49 Conversation Record ...

Page 56: ...et a free group member co workers can just dial the pilot number instead of the group member s exten sions If you don t want to receive Department Calls you can log out of your group You can log back in when you again want to receive calls Calls into your Department Group can route in two different ways Priority Routing and Circular Routing With Priority Routing incom ing calls route to your group...

Page 57: ...nt Group log out The key lights while you are logged out 1 OR 1 Department Group log in The key goes out when you log back in To return to your Department Group To log out of your Department Group To call a Department Group Call 1 Call 2 Call 3 Call 4 Circular Routing N 2 IP 1 0 51 Department Calling ...

Page 58: ...don t have to hang up and place another Intercom call You can also use Department Step Calling to cycle through the members of a Department Group 1 Place call to busy Department Group member OR Place call to Department Group pilot number 2 or Step Call 3 Repeat step 2 to call other Department Group members To make a Step Call 52 Department Step Calling ...

Page 59: ...ou want to preview If VRS is installed you will need to press then dial the number to be previewed 3 to dial out the displayed number If the displayed number is an outside num ber it must contain a line access code OR to cancel the number without dial ing it out OR to dial out the displayed outside number on the selected line If your previewed outside number has a trunk access code e g 9 you can p...

Page 60: ... have pressed a key The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines For these types of calls you don t hear tones echoed back to your handset or speaker to confirm your dialing 1 You hear confirmation beeps 2 to hang up To enable or disable Dial Pad Confirmation Tone 54 Dial Pad Confirmation Tone ...

Page 61: ...nging another extension without leaving your phone This lets you easily cover a co worker s calls when they have to be away from their desk 1 or 2 3 Dial your co worker s extension number To intercept calls ring ing a co worker s phone 55 Directed Call Pickup ...

Page 62: ...use Common Abbreviated Dialing Directory Dialing can t access it either 1 Do not press or 2 Press the Directory Dialing Soft Key If you wait too long between your selections Directory Dialing automati cally cancels 3 Press the Soft Key for the Directory Dialing type from the table below Directory Dialing follows any feature restrictions that your system may have enabled For example if your extensi...

Page 63: ...jump to that section 6 Press or to scroll through all the names numbers that begin with that letter number If you wait too long between your selections Directory Dialing automati cally cancels OR or press or to place the selected call 1 Press To cancel Directory Dialing To use Directory Dialing from a display keyset Cont d Directory Dialing ...

Page 64: ... telephone with no BGM or Pressing either volume key adjusts the LCD display If BGM is enabled for the phone in order to change the contrast it must first be disabled CALL 825 or it will adjust the speaker volume 1 Press the lan guage number to be displayed 00 12 0 Japanese 1 English 2 German 3 French 4 Italian 5 Spanish 6 Dutch 7 Portuguese 8 Norwegian 9 Danish 10 Swedish 11 Turkish 12 Latin Amer...

Page 65: ...ptions 1 Do not lift the handset Depending on your software you may be able to set DND while on a call by pressing DND 2 OR If you wait more than 10 seconds before going to step 3 your system automatically enables option 3 If you already have DND enabled waiting more than 10 seconds cancels it 3 Dial the DND option code 0 4 To activate or deacti vate Do Not Disturb Do Not Disturb Options 1 Blocks ...

Page 66: ... just lift the handset to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the entrance You can just answer the Door Box instead If the door has an electric strike you can even use your telephone to release the door 1 Door Box number 1 8 1 1 While talking to the Door Box press To...

Page 67: ...nswer i e redirect your calls to another DSS Console Your DSS Console may also have keys stored with dialing codes or Programmable Function Key operations This gives your DSS Console many of the features available on One Touch and function keys Check with your Communications Manager to see if your con sole has these functions 1 With the 110 button console press EXT 1 or EXT 2 to select the range 2...

Page 68: ...y for Door Box you want to call 1 8 If you don t have Handsfree you must lift the handset to talk to the Door Box Door Box BLF If DSS key is Door Box is On Busy or ringing in Off Idle To call a Door Box from your DSS Console To answer an outside call from your DSS Console Outside Line BLF If DSS key is Outside line is On Busy on a call Off Idle Flashing slowly Ringing To place an outside call from...

Page 69: ...press flashing to retrieve it 4 to hang up 1 Press PAGE for External Paging or GROUP for Internal Paging 2 Press DSS Console Paging key DSS keys 1 8 are for External Paging zones 1 8 DSS keys 1 64 are for Internal Paging zones 1 64 If the zone is busy try again later If you don t have Handsfree lift the handset to make your announcement Paging BLF If DSS key is Zone is On Busy Off Idle To make a P...

Page 70: ...lready enabled your console as their Alternate Answer destination Alternate Answer BLF When the ALT Alternate Answer key is is On Enabled Off Disabled To activate DSS Console Alternate Answer Night Service BLF If this key is lit System in the NIGHT Night Mode DAY Day Mode BREAK Rest Mode NITE2 Midnight Mode Switching the Night Service mode from your DSS Console 64 DSS Console ...

Page 71: ...ou take full advantage of whatever features the connected telephone company or PBX offers Flash accesses these features by momentarily interrupt ing the loop current on your outside line This is much like briefly pressing and then releasing the hookswitch on your telephone at home 1 To flash the outside line you are on 65 Flash ...

Page 72: ... trunk OR Dial trunk access code e g trunk number 2 You hear confirmation beeps as the system disconnects the line You can now place a call on the free line 3 to hang up To disconnect a busy trunk C A U T I O N Forced Trunk Disconnect abruptly terminates the active call on the line You should use this feature only in an emergency and when no other lines are available 66 Forced Trunk Disconnect ...

Page 73: ...company information that all employees should hear 1 Do not lift the handset or press 2 1 2 To record dial OR To listen dial OR To erase dial If you dial 5 or 7 you can dial to hear the message again If you dial 3 you can press HOLD to cancel before going to the next step 3 to hang up MW flashes on each phone until the user listens to the message To record listen to or erase your General Message T...

Page 74: ...umbers With Group Call Pickup you can intercept the following types of calls G A call ringing an extension in your own Pickup Group G A call ringing an extension in another Pickup Group when you know the group number G A call ringing an extension in another Pickup Group when you don t know the group number 1 Pickup OR When you don t know the Pickup Group Number 1 Pickup OR When you know the Pickup...

Page 75: ...hes slowly You can talk to the caller through your handset Your co workers hear your caller s voice over your phone s speaker When you press SPK once you turn your Speakerphone on and your handset off The second press turns on Group Listen 1 You must have a speakerphone for Handsfree operation 1 Do not hang up Press flashing You can talk to your caller over your handset Your co workers can no long...

Page 76: ...nge a Handsfree call into a handset call To change a handset call into a Handsfree call To talk Handsfree Handsfree You can place and answer calls by pressing SPK instead of using the handset You must have a Speakerphone to have Handsfree Check with your Communications Manager Automatic You can press a line or line appearance key Handsfree without first lifting the handset or pressing SPK Your Com...

Page 77: ...the handset or Headset can be used for calls 1 Plug in the headset into the headset jack on the bottom of the phone 1 Press Headset then press to make an outside call OR Press Headset to get Intercom dial tone OR If on a call Headset to hang up The headset key lights when you enable the headset mode You can still receive and respond to voice announced Intercom calls with a headset connected to the...

Page 78: ...ur normal calls When you place an outside call on System Hold it flashes your line key and the line keys on your co worker s phones as well Either you or anoth er co worker can pick up the call on Hold Exclusive For high priority calls Hold After you place an outside call on Exclusive Hold it flashes your line key but looks busy to your co workers Only you can pick up the call from Hold Group Hold...

Page 79: ... 1 to hang up 1 Intercom Hold 1 to hang up 1 To pick up an Intercom call from Hold To place an Intercom call on Hold To pick up a call on Group Hold To place a call on Hold so anyone in your group can pick it up To pick up an outside call on Exclusive Hold To place an outside call on Exclusive Hold To pick up an outside call on System Hold 73 Hold ...

Page 80: ...e Optionally lift the handset 1 Hotline Announce call and hang up OR Hotline Hang up to have your call wait at your Hotline partner unannounced If unanswered the call recalls to you 1 If you hear two beeps speak toward the phone OR If your telephone rings or To answer a call from your Hotline partner To Transfer your out side call to your Hotline partner To place a call to your Hotline partner Whe...

Page 81: ...e a message in your co worker s mailbox For one touch calling see Hotline page 74 Call Coverage page 88 or One Touch Keys page 96 instead 1 If you hear two beeps speak toward the phone Your telephone picks up your voice OR If your telephone rings Intercom calls you place may either ring or voice announce at your co worker s extension What happens depends on how your co work er s extension is set u...

Page 82: ... the Intercom calls placed to you while you were away from your phone 1 Press CALL2 repeatedly until no more calls display 2 to return to the normal Time and Date display To display the list of Intercom calls you did not answer To make your incom ing Intercom calls ring To make your incom ing Intercom calls voice announce To change the mode of an Intercom call you placed 76 Intercom ...

Page 83: ...pressLINE LND OR system selects line For i Series phones press CALL1 5 OR or to scroll If you don t press a line key after the Volume keys the system automatically selects a trunk from the same group as your original call For i Series phones press LND LND to scroll to number then press or CALL1 OR The system automatically selects a trunk from the same group as your original call 1 The stored numbe...

Page 84: ...1 To clear all numbers Or to select to delete one or all by display the number to be deleted using or All One DEL or To erase the stored numbers 78 Last Number Redial ...

Page 85: ...ls Ringing Line Preference is for you If you normally place calls and seldom answer them then Idle Line Preference is for you Outgoing Outgoing Line Preference sets how you place Line calls With Outgoing Intercom Line Preference Preference you hear Intercom dial tone when you lift the handset With Outgoing Trunk Line Preference you get dial tone on an outside line when you lift the handset If you ...

Page 86: ...system allows either four or eight parties maximum per Meet Me Conference In addition to Meet Me Conference there are other ways to have a telephone meeting See Conference page 47 Voice Call Conference page 48 Meet Me Paging page 82 and Tandem Trunking page 132 Meet Me External Conference 1 While on a call press 2 External Paging zone 1 8 or 0 for All Call OR External Paging You can optionally pre...

Page 87: ...ing on page 106 for more on combined zones 3 Announce the call 4 twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add 1 if your phone is in the zone called OR Zone 0 9 or 00 64 if your phone is not in the zone called OR Internal Paging Zone Answer if your phone is in the zone called To join a Meet Me Internal Conference To make a Meet Me Internal Conference ...

Page 88: ...ging you hold the meeting on an Internal Paging zone In addition to Meet Me Paging there are other ways to have a tele phone meeting See Conference page 47 Voice Call Conference page 48 Meet Me Conference page 80 and Tandem Trunking page 132 Meet Me External Paging 1 External Paging zone 1 8 or 0 for All Call OR External Paging Zone 2 Announce the zone You can optionally press CALL1 and dial combi...

Page 89: ...combined zones 10 to 18 instead See Paging on page 106 for more on combined zones 2 Announce the zone 1 if your phone is in the zone called OR Internal Paging Zone Answer if your phone is in the zone called OR if your phone is not in the zone called To join a Meet Me Internal Page To make a Meet Me Internal Page Meet Me Paging ...

Page 90: ...umber you want to store Memo Dial Continue with conversation 2 to hang up when you are done 1 Do not lift the handset Memo Dial 2 The stored number dials out only if you store a trunk access code before the number OR The stored number dials out 1 Do not lift the handset Memo Dial The stored number displays 1 Memo Dial 2 to hang up when you are done To erase the stored Memo Dial number To check the...

Page 91: ...ively answer messages left at your display extension G Cancel messages left at your extension G Cancel messages you left at other extensions You can leave messages at any number of extensions simultaneously Also any number of co workers can leave you a message at the same time 1 Call busy or unanswered extension 2 or Message Waiting 3 to hang up Your MW lights When you have a Message Waiting MW fl...

Page 92: ...and Date display OR 1 Message Waiting 2 or to scroll through your messages Press your Message Waiting key or CALL1 to call the displayed extension This includes messages you have left for other extensions and messages other extensions left for you 1 2 to hang up 1 Extension 2 to hang up To cancel messages you left at an extension To cancel all your Messages Waiting To display check your Messages W...

Page 93: ...y time while your phone is idle busy on a call or ringing OR This turns your Handsfree micro phone back on 1 Microphone Cutoff You hear confirmation beeps Your mic is off when the key is lit You can press this key anytime while on an outside call For Intercom calls you can only press this key when the co worker you call lifts the handset or presses to answer To turn your Handsfree and hand set mic...

Page 94: ...ws you when your co worker is busy and flashes slowly when they have an incoming call You can even press the key to intercept the incoming call Place and Receive Calls on Call Coverage Multiple Directory Number Keys Multiple Directory Number keys Call Coverage keys can be used three separate ways depending on how the key is set up in system programming G a DSS key to the extension and for receivin...

Page 95: ...y Number 1 2 Multiple Directory Number OR Dial virtual extension number To place a call to a Multiple Directory Number To answer a call ringing your Multiple Directory Number Call Coverage key 89 Multiple Directory Numbers Call Coverage ...

Page 96: ...tion provided by the system When the internal source is used you can choose from 3 difference options 00 No tone music 01 General music 02 Holiday music This option should be used only by the system administrator When changing the internal music source with this option you are changing the selection for everyone on the phone system 1 2 Enter the code for the desired selection 00 01 or 02 You hear ...

Page 97: ...p to 12 digits long 2 You hear confirmation beeps 3 to hang up This feature may be restricted for some users To program your extension s name Use this keypad digit When you want to 1 Enter characters 1 _ Á À Â Ã Ç É Ê ì ó 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 En...

Page 98: ...r hours usually evening G Midnight Mode 2 late at night to early in the morning G Rest Mode 2 lunch and early evening dinner time There are two types of Night Service ringing for outside calls Assigned Night Answer ANA and Universal Night Answer UNA With ANA specific telephones are programmed to ring at night like the security desk in the example above UNA causes incoming calls to ring over the Ex...

Page 99: ...ng up 1 Night Service You hear a beep and the key lights to indicate the mode selected Day Mode Key Night Mode Key Midnight Mode Key Rest Mode Key Day 2 Mode Key Night 2 Mode Key Midnight 2 Mode Key Rest 2 Mode Key 1 You are connected to the call To use Universal Answer to pick up a UNA call To activate Night Service using pro grammable keys To activate Night Service by dialing codes 93 Night Serv...

Page 100: ...ocess calls such as a receptionist or operator Manual After reaching a busy extension manual Signaling signaling gives you the choice of using Off Hook Signaling or activating another feature If you don t have Automatic Signaling you have Manual Signaling Selectable Off If your extension has Handsfree you can have Hook Signaling Off Hook Signaling ring your phone s second Mode channel or voice ann...

Page 101: ... Call Waiting page 27 to wait in line without hanging up Or you can leave a Callback request for a return call page 28 If you want send your co worker a Message Waiting indication page 85 or a Voice Mail message page 142 You may also be able to Voice Over page 146 to your busy co worker while they stay on their initial call 1 OR Off Hook Signaling To send Off Hook Signals to an extension busy on a...

Page 102: ...ed Dial if your phone doesn t have One Touch Keys see page 99 G Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins G Service Codes One button access to Servicec Codes e g 2 for Callback G Chain Dialing Linking two or more One Touch Keys for lengthy dialing scenarios One Touch Calling is the first level of operation on the One Touch Keys In other words One Touch Call...

Page 103: ...ter a name for the One Touch key see Name Storing on page 91 5 to hang up 1 you want to program 2 for Common or for Group Abbreviated Dialing 3 Dial Abbreviated Dialing storage code e g 001 4 Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 91 5 to hang up To program a One Touch Key for Abbreviated Dialing To program a One Touch Key for outside calling Person...

Page 104: ... pressing a One Touch Key for outside calling the system automatically removes any stored trunk codes 1 Let the stored number dial out 2 Press another The stored digits dial out 1 The stored function displays Repeat this step to check additional keys If you cannot see the entire number stored dial 2 To check the function of a One Touch Key To chain the functions of two One Touch Keys To use a One ...

Page 105: ...l The bin should contain a trunk access code 9 9 Trunk number or 804 Trunk Group number To enter a pause press MIC 4 to hang up 1 2 Dial a Personal Speed Dial bin number 1 9 or 0 The stored number dials out To dial a Personal Speed Dial number if your phone doesn t have One Touch Keys To program a Personal Speed Dial number if your phone doesn t have One Touch Keys To clear a One Touch Key 99 One ...

Page 106: ... line A loop key works just like a line key except that it is for any line in a preset line group When you press a loop key to answer a call you get whichever line in the group happens to be ringing For this type of call You hear And see Outside Call that rings Two quick rings flashing slowly your phone repeated red If you have a line key for it flashing slowly Direct Inward Line1 If you have a li...

Page 107: ...ng fast line key for it 1These calls initially ring only at your phone 1 or Depending on how your phone is set up you may answer the call automati cally You phone s Line Preference page 79 determines what happens when you lift the handset or press SPK to answer a call 2 Press flashing or You may be able to dial 0 at night to pick up calls not ringing your phone To answer an outside call 101 Outsid...

Page 108: ...oing calls don t press line keys or dial up lines and line groups On the other hand if your office is set up like a key system you and your co workers will have line keys for the same outside lines Your Communications Manager can tell you which methods you should use for placing outside calls 1 You may have to press SPK or lift the handset before pressing the line key The line key lights green 2 L...

Page 109: ...The next digits you dial go out as DTMF Instead of dialing the system may automatically convert to DTMF 10 sec onds after you dial the last digit of your outside call Are You Behind a PBX Your telephone system may be connected to a Private Branch Exchange PBX rather than to the telephone company s lines This means that when you get dial tone on an outside line you are really getting dial tone from...

Page 110: ...you if you have a Private Line If You Hear a Warning Tone While on an outside call you may hear occasional beeps through your speaker or handset These tones remind you that you have been on the call a long time How Prime Line Works If you have Prime Line you can place or answer a call on a specific line just by lifting the handset With Outgoing Prime Line Preference you get dial tone on your Prime...

Page 111: ...t is what numbers am I pre vented from dialing G Can I override Toll Restriction If so what is my override code 1 Password 2 Dial number without restriction G Do I need to enter Account Codes page 14 for outside calls G Does my telephone use Automatic Route Selection If it does are there any numbers that I cannot dial If you need to over ride Toll Restriction 105 Outside Calls Placing ...

Page 112: ... Paging OR Zone Internal Paging zones are 0 9 or 00 64 0 and 00 are All Call Internal Paging 2 Make announcement to hang up External Paging If you have your own external speaker system installed you may be able to use it for External Paging This is particularly helpful in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough Your system can have All Call Ext...

Page 113: ...mple you can Page your company s warehouse and outside loading dock at the same time Combined Paging is available for Paging groups 1 9 and All Call 1 Combined Paging zone OR All Call External Page Combined Paging zones are 1 8 or 0 for internal external All Call 2 Make Announcement 3 to hang up To make a Combined Page 107 Paging ...

Page 114: ... have the call wait in a system orbit There can be up to 64 system orbits depending on your system Personal Park allows you to Park a call at your extension so a co worker can pick it up 1 Do not hang up 2 Park OR Park Orbit Park Orbits are 01 64 If you hear busy the orbit is busy Try another orbit 3 Page your co worker to pick up the call 4 to hang up If not picked up the call will recall to you ...

Page 115: ...ed at your extension 1 or Personal Park OR If parked at a co worker s extension 1 Co worker s extension 1 Do not lift the handset Park If Automatic Handsfree is enabled press FLASH then the PARK key To display Caller ID for calls in Park To pick up a call parked at an exten sion yours or a co worker s To Park a call at your extension 109 Park ...

Page 116: ...l For example you could record a Personal Greeting that says Hello I am away from my phone right now but please hold on while I am automatically paged Your Paging announcement could say your name you have a call waiting on your line Your caller hears your Personal Greeting and you hear the Paging broadcast 1 OR 1 Call Forward to Device 2 When you hear Please start recording record your Personal Gr...

Page 117: ...e 2 All calls 3 Outside calls only 7 to hang up when you are done Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is acti vated 1 Your extension number 1 2 to hang up when you are done To cancel your Park and Page To pickup up your Park and Page To have the system Page you when you have a call Cont d 111 Park and Page VRS ...

Page 118: ...message and then are forwarded to Mary Jones phone 1 OR 1 Call Forward to Device 2 When you hear Please start recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase 3 Personal Greeting condition 2 Busy or not answered 4 Immediate 6 Not answ...

Page 119: ...forward to a Department Group pilot number 5 Dial Personal Greeting type 2 All calls 3 Outside calls only 6 to hang up Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated 1 2 to hang up when you are done To cancel your Personal Greeting To activate Personal Greeting for your phone Cont d Personal Greeting 113 ...

Page 120: ...g chart A key previously programmed with 3 digits xx must first be undefined before it can be programmed with a 2 digit code using the 851 service code 1 you want to check The programmed function displays 1 If programmed with a 2 digit code you want to clear 2 Dial 00 or 000 if programmed with a xx code OR 1 If programmed with a 3 digit code xx you want to clear 2 Dial 00 if programmed with a 2 di...

Page 121: ...cting an incoming call Dest Ext Callback Camp On 35 Leaving a Callback request at a 2 Trunk Queuing busy extension Camping On to a busy extension or Queuing for a busy trunk Caller ID Log History 08 Checking incoming Caller ID history Central Office Calls 0001 Pressing a line key to place or 9 0200 answer a trunk call where trunks can range from 0001 0200 05 Pressing a loop key to place or Type an...

Page 122: ...our Hotline ext partner number Hold Headset Operation 05 Enabling or disabling Headset Operation Hold 44 Putting a call on System Hold if your phone s Hold key is reassigned 45 Putting a call on Exclusive Hold Meet Me Conference 23 Joining a Meet Me Conference 863 and Meet Me Paging or Page Memo Dial 31 Storing using or checking a Memo Dial number Message Waiting 38 Leaving or answering a Message ...

Page 123: ...8 7 Mode 7 Activating the Rest 2 Mode 8 818 8 Off Hook Signaling 33 Signaling a busy extension 7 Paging External 19 Making an external zone page 803 zone zone 20 Making a Combined All Call 803 page 0 Paging Internal 21 Broadcasting to an Internal 801 zone Paging Zone zone 22 Broadcasting an Internal All 801 Call Page 0 or 00 Park 04 Placing a call into or retrieving 6 orbit a call from a Park Orbi...

Page 124: ...warding your calls device 4 displaying a pre determined message Serial Call 43 Placing a Serial Call to a co worker Tandem Ringing 80 Setting Tandem Ringing Transfer 06 Transferring a call if CONF TRF is not set for Transfer Trunk Group Routing 05 Accessing a trunk using Trunk Group Routing Trunk Groups 02 Accessing a Trunk Group 804 group Groups are 1 9 01 99 or 001 100 Trunk Queuing 35 Camping O...

Page 125: ...ast call using Last Number Redial page 77 and Save Number Dialed page 123 1 Place outside call Listen for busy or no answer 2 OR Repeat Redial Your Repeat Redial key flashes while you wait for the system to redial 3 to hang up Your phone periodically redials the call 4 or when party you call answers 1 Do not lift handset 2 OR Repeat Redial Lifting the handset during a callout cycle will also cance...

Page 126: ... the caller even knowing you were gone If you re not busy on the phone your Reverse Voice Over key works the same as a Hotline key Just press the key to call the assigned co worker The Reverse Voice Over key even shows you the status of your co worker When You re On a Call 1 Press and hold Reverse Voice Over Your Reverse Voice Over key lights green 1 Release Reverse Voice Over When Your Phone is I...

Page 127: ...ions on your phone talk to your Communications Manager When a user lifts the handset on a Ringdown Extension the ringdown occurs after an interval that is set in system programming Try to mon itor this operation If the interval is too long unauthorized users may have time to call your co workers or use system features External Hotline always occurs as soon as you lift the handset 1 1 Do not lift h...

Page 128: ... e you cannot talk to the monitored extension 1 Do not lift handset or press 2 Room Monitor Extension you want to monitor The Room Monitor key flashes 1 Do not lift handset or press 2 Room Monitor Your own extension number The Room Monitor key flashes 1 Room Monitor The Room Monitor key goes out If the monitored phone is left active the feature can be reactivated by the monitoring phone by simply ...

Page 129: ... using Last Number Redial page 77 and Repeat Redial page 119 Use the following procedure before hanging up 1 Save Number Dialed The number you save can be up to 24 digits long using 0 9 and 1 Save Number Dialed This selects a specific line for the call The stored number dials out OR 1 2 OR Save Number Dialed Save Number Dialed selects a line from the same group as your original call The stored num...

Page 130: ... number displays for six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key Press SPK 2 1 to hang up To clear your saved number To see the number you saved 124 Save Number Dialed ...

Page 131: ...mple if you need to talk to an associate who is having a meeting in their office After being alert ed your associate can call you back when they re available You can have Secretary Call Buzzer keys for many extensions 1 Do not lift the handset 2 Secretary Call Buzzer Your boss or secretary hears ringing Your buzzer key lights steadily Your boss or secretary s buzzer key flashes fast 3 Press the bu...

Page 132: ...m ple if you and a co worker handle all your company s service calls Secretary Call Pickup lets you easily answer your co worker s calls if they leave their desk You can have Secretary Call Pickup keys for many extensions 1 Secretary Call Pickup You hear a beep and your key lights 1 Press lit Secretary Call Pickup You hear a beep and your key goes out 1 Secretary Call Pickup 2 To check the Secreta...

Page 133: ... while the swap is performed or an Invalid error message will be received 1 From one of the telephones which is to be swapped dial the Extension Data Swap service code Ask your Communications Manager for this code If a warning tone or error message is heard the password for this feature is not set check with your Communications Manager 2 Dial the 4 digit password If an incorrect password is entere...

Page 134: ...e Display Messages You ll notice that you can add additional information to messages 1 8 and 10 Your callers will appreciate this information since they will know where to call you or when you will return No Message Appended with 1 IN MEETING UNTIL Time when meeting done 2 MEETING ROOM 8 characters 3 COME BACK xx xx Time when returning 4 PLEASE CALL 11 digits phone number 5 BUSY CALL AFTER Time wh...

Page 135: ...igits e g the time when you will be back You enter the time in 24 hour format but it displays in 12 hour format 4 to select message and hang up if you dialed 4 in step 1 Depending on system programming DND may be activated with this fea ture You can allow calls to ring thru displaying the message to ICM callers by cancelling DND press DND 0 1 OR Call Forward to Device 2 3 to hang up if you dialed ...

Page 136: ...t Intercom ring or to set outside line ring Transferred calls use the Intercom ring tone you select 3 Dial code for the ring pattern you want tones 1 8 4 to hang up 1 2 to listen to Intercom ring or to listen to outside line ring For outside line ring enter the tone you want to listen 3 Dial code for the ring pattern you want to hear tones 1 8 4 to hang up To listen to the incoming ring choices To...

Page 137: ...to be sure that the problem is solved you need to talk to the customer when they are done with Tech Service With Serial Call you can send the call to your technical department and be assured that it will come back to you when they are through For other Transfer options refer to the Transfer feature on page 136 1 Place or answer outside call 2 Co worker s extension number Your co worker must lift t...

Page 138: ...n 305 in this example When either the main phone or paired phone is in use the other phone cannot be used for outgoing calls incoming calls however will ring the available phone The paired phone can only be a single line telephone or Aspire Wireless phone 1 on the main phone 2 Tandem Ringing 1 exten sion number of the paired extension A confirmation tone is heard 3 to hang up 1 on the main phone 2...

Page 139: ...wer a call from one service person G Place a call to the second service person G Set up the line to line Conference G Drop out of the call There are two methods for setting up Tandem Trunking Your Communications Manager can tell you which method is available to you Method A 1 Set up first outside call This can be a call you placed or answered 2 Press 3 Set up second outside call 4 Press twice You ...

Page 140: ...eturn to the Conference 2 to hang up Method B Requires a Transfer key 1 Set up first outside call This can be a call you placed or answered 2 Press 3 Set up second outside call 4 Press Transfer You drop out of the call and leave the outside callers talking to each other The line keys light steadily for both outside parties 1 Press This immediately disconnects the Conference To end the line to line...

Page 141: ...change it the date must be changed in system programming Use some caution however since the Time affects how your system routes calls and han dles other features 1 2 Dial two digits for the hour 24 hour For example 13 1 00 PM 3 Dial two digits for the minutes 00 59 You hear confirmation beeps 4 to hang up To set the Time 135 Time ...

Page 142: ... call will ring back to you if your co work er doesn t pick it up Extension Department Send the call to a Department Group Group Transfer instead of a co worker s extension Any idle extension within the group will get the call Transfer Without A co worker presses a busy line key Holding and waits for you to be done with the caller They automatically get the call when you hang up This is a fast way...

Page 143: ...have the call Camp On 3 Announce call and hang up If you don t have Automatic On Hook Transfer you must press your Transfer Programmable Function Key to Transfer the call If your co worker doesn t want the call press the flashing line key to return to the call If you don t want to screen the call hang up without making an announce ment 1 or when a co worker announces the call Transferring Without ...

Page 144: ... have the call Camp On 2 Announce call and hang up If your co worker doesn t want the call press the flashing CALL key to return to it With Automatic On Hook Transfer The call is transferred when you hang up Without Automatic On Hook Transfer You must press your Transfer Key to Transfer the call To Transfer the call unscreened press your Transfer key and hang up without making an announcement To T...

Page 145: ... Announce Call 4 When Paged party answers to Transfer call to them 1 Announced External Paging code 1 8 or 0 for All Call You connect to the Paging party 2 Stay on the line After the paging party hangs up you connect to the transferred call To join a Meet Me External Paging Transfer To make a Meet Me External Paging Transfer Transfer 139 ...

Page 146: ...call to them 1 if your exten sion is in the zone called OR Zone number 0 9 or 00 64 if your extension is not in the zone called OR Internal Paging Zone Answer if your extension is in the zone called 2 Stay on the line After the Paging party hangs up you connect to the transferred call To join a Meet Me Internal Paging Transfer To make a Meet Me Internal Paging Transfer Transfer 140 ...

Page 147: ... again If you prefer use Trunk Camp On to wait for the busy line without hanging up With Trunk Camp On you ll be able to use the line the moment it s available 1 Try to access outside line Listen for busy tone 2 or Trunk Queuing 3 Hang up to leave a Trunk Queuing request OR Wait without hanging up for the line to become free 1 or 1 to hang up To cancel a Trunk Queuing request To answer when Trunk ...

Page 148: ... ing for all calls immediately for unan swered calls or for both unanswered calls and when your extension is busy You can even have your phone emulate an answering machine called Personal Answering Machine Emulation Leaving a Message When you call a co worker and their phone is unanswered busy or in Do Not Disturb you can easily leave a message in their mailbox You don t have to call back later Tr...

Page 149: ...he extension you call can be busy in DND or unanswered 1 Voice Mail OR The Voice Mail system will prompt you to leave a message Forwarding Calls to Your Mailbox 1 OR 1 Call Forward to Station 2 Dial Call Forwarding condition 2 Busy or not answered 4 Immediate 6 Not answered 0 Cancel To activate or cancel Call Forwarding To leave a message in the mailbox of an unanswered extension To call your mail...

Page 150: ... is activated Emulating a Personal Answering Machine 1 OR 1 Call Forward to Station To cancel dial 0 and skip to step 3 2 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 3 to hang up if you dialed in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated To have your phone emulate a personal answering machine ...

Page 151: ...ail master number 3 Number of mailbox to receive Transfer This number can be your mailbox num ber or a co worker s mailbox number 4 to hang up Recording Your Call 1 Conversation Record You hear two beeps and your Record key flashes The beeps periodically remind you that you are recording To record your active call in your mailbox To Transfer your active call to a mailbox When Personal Answering Ma...

Page 152: ...dset You can only leave a Voice Over if you hear two Off Hook Signaling tones or ring busy 1 Voice Over or You hear the Voice Over alert tone and your Voice Over Key flashes You can talk to your co worker after the alert tone ends 1 Press and hold flashing Voice Over The Voice Over key lights green and then you can talk to the interrupting party Note that you cannot respond by dialing the Voice Ov...

Page 153: ... busy extension dial All lines are busy for You try to place an outside call when callback dial all lines are busy Please do not disturb You call a co worker that has enabled Do Not Disturb The lowest cost line is ARS tries to reroute your call and the busy please wait for the least costly route is busy next one The number you have You dial a Service Code that Class of dialed is not in service Ser...

Page 154: ... and the extension is busy Please start recording You dial the code to record a VRS message or Personal Greeting Recording finished You are recording a VRS message or Personal Greeting and have exceeded the maximum allowed recording length or have pressed to end recording Audio file is full There is no more space available in the VRS for storing messages To listen dial You are trying to record a V...

Page 155: ...those callers before automatic billing occurs You can record up to 48 messages 1 2 To record dial OR To listen dial OR To erase dial 3 Dial the VRS message number 01 48 you want to record listen to or erase If recording begin when you hear the announcement Please start recording When done press to end recording When listening to a message press to hear the message again If erasing you can cancel e...

Page 156: ...You must press these keys while on a call Note The volume must be set while the feature is in use for example on an idle telephone with no BGM pressing either volume key adjusts the LCD display You can however press the CALL key 829 VOL UP or VOL DOWN to adjust ring ing at an idle phone To adjust volume for incoming Paging BGM Handsfree and the handset To adjust the volume of incoming ringing and ...

Page 157: ...k cover G Multibutton Telephone key layout inside front cover G DSS Console key layout page 153 Your System s Dialing Plan Due to the flexibility built into the system your dialing codes or feature capacities may differ from those in this guide Check with your Communications Manager and note differences in the Revised Codes column on the following pages Charts and Illustrations 151 ...

Page 158: ...152 Charts and Illustrations ...

Page 159: ...9 60 17 18 19 20 71 72 73 74 75 76 81 82 83 84 85 86 91 92 93 94 95 96 61 62 63 64 65 66 77 78 79 80 87 88 89 90 97 98 99 100 67 68 69 70 Night Service Keys External Page Door Boxes 1st 100 Extensions 2nd 100 Extensions Internal Page Alternate Answering Key DAY ALT BREAK NIGHT NITE2 PAGE GROUP DOOR EXT 1 EXT 2 1 2 3 4 5 6 7 8 9 10 153 Charts and Illustrations ...

Page 160: ... For Your Notes 154 Charts and Illustrations ...

Page 161: ... For Your Notes Charts and Illustrations 155 ...

Page 162: ... For Your Notes Charts and Illustrations 156 ...

Page 163: ...MSG Programmable Function Keys Abbreviated Dialing Dual Line Appearance Keys Last Number Redial Do Not Disturb Microphone Cutoff Speakerphone Microphone 0893200 2 CLEAR CHECK 03 MO TU WE TH FR SA SU 1 guide you through your features While your phone is idle the Soft Keys can be used as One Touch Keys Message Waiting Lamp List Dir ICM Prog 1 30 31 1 2 3 4 5 2 6 7 8 9 10 11 12 3 13 14 15 16 17 18 19...

Page 164: ...NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com 0893400cvr8 QXD with binding 1 25 06 2 57 PM Page 1 ...

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