Application Note ANV00006
One company, with Auto Attendant answering calls day & night
Appendix A: Application Notes
VANGARD Mail/i-Series Quick Setup Guide
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77
Appli cation No te ANV00006
Problem:
A company wants to have the Automated Attendant answer calls during the day and at night. The
greeting (Welcome Message) and dialing options (Instruction Menu) available to callers will be dif-
ferent in the day and at night.
As an option, you can set up daytime weekday callers with the ability to dial 1 for Sales and 2 for
Service. This single-digit dialing capability will not be available to evening and weekend callers.
Solution:
NVM-2000 or VANGARD Mail Automated Attendant
Explanation:
In this application, a company wants to have the Automated Attendant answer calls during the day
and at night. The day mode greeting (Welcome Message) and dialing options (Instruction Menu)
will be different than the night mode greeting and dialing options. You can set up this application
following these steps:
1.
Review the default Automated Attendant setup. See Step 1 below.
2.
For Answer Schedule Table 1, set up Answering Schedules 1 and 2 to use Call Routing Mail-
box 811. In addition, set up Answering Schedules 3 and 4 to use Call Routing Mailbox 813.
See Step 2 below.
3.
Record a Welcome Message and Instruction Menu for Call Routing Mailbox 811. Weekday
daytime callers will hear these recordings See Step 3 below.
4.
Record a Welcome Message and Instruction Menu for Call Routing Mailbox 813. Evening
and weekend callers will hear these recordings See Step 4 below.
5.
To set up the optional single-digit dialing, change the dialing options for daytime weekday
callers (Dial Action Table 1). See Step 5 below.
6.
In your telephone system programming, direct calls to the Automated Attendant during the
day and at night. See Step 6 below.
Note:
This Application Note illustrates one of several procedures you can use to program this
application. If you are familiar with NVM-2000 and VANGARD Mail programming,
you may be able to set up an alternate procedure.
Step 1.Review the default Automated Attendant setup.
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All Voice Mail ports use Answering Schedule Table 1. (You will not change this setup.)
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Answering Schedule Table 1 has 4 schedules. (You will change some of these assignments in
Step 2 below.)
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Schedule 1 is for weekday mornings
- Monday through Friday, 8:00 AM to 12 noon
- Assigned to Call Routing Mailbox 811 (which uses Dial Action Table 1)
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Schedule 2 is for weekday afternoons
- Monday through Friday, 12 noon to 5:00 PM
- Assigned to Call Routing Mailbox 812 (which also uses Dial Action Table 1)
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Schedule 3 is for weekday evenings
- Monday through Thursday 5:00 PM to 8:00 AM
- Assigned to Call Routing Mailbox 813 (which uses Dial Action Table 2)
