If the robot continues to have trouble with stairs, you can lay boundary markers on the stairs,
especially if the stairs are covered with thick carpeting. Thick carpeting can affect the robot’s
navigation system.
We recommend cleaning the drop sensors regularly: how often depends on the amount of dirt
and debris in your home. For example, if you have pets, we recommend cleaning the drop
sensors at least once a month.
Sometimes my Neato Robot shakes from left to right. Is something wrong?
If the robot starts shaking while cleaning pause the cleaning cycle to see if the bumper is stuck.
Press the bumper on all sides until it moves freely and you hear a clicking noise, this means it’s
not stuck.
Resume cleaning or start a new cleaning cycle and make sure the behavior has stopped.
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
The robot cleans in sections. It may map the room into segments of 15′ x 15 ‘ or smaller, based
on the furniture and what it “sees” in the room. It cleans within those segments before
continuing on to the next segment. The robot continues to clean section by section until the
entire level of the home is clean. The robot will recharge mid-cleaning if it needs more battery
power to finish the cleaning.
My clock reset to 0:00. What happened?
