Sometimes my Neato Robot climbs up the charge base. Why?
Occasionally, the robot does not make charging contact and keeps driving backwards.
To fix, clean the charging contacts on the back of the robot as well as on the front of the
charging base with a soft cloth. Make sure the base is flat on the floor and that both contacts
on Neato’s back touch the power strips on the base.
To see if you fixed the problem, let the robot clean a room and dock when complete.
My robot is out of warranty. How can I have it repaired?
If your robot is out of warranty, Neato recommends contacting an authorized repair facility.
In the United States or Canada,
is an authorized repair facility.
For all other countries, please contact the authorized partner where you purchased your
robot for assistance.
My Neato Robot does not detect boundary marker I put down. What can I do?
The boundary markers must be flat on the floor and not blocked or hidden under anything (e.g.,
thick carpet) for the robot to detect them.
If your robot continues having trouble detecting boundary markers, please click on chat icon for
assistance, or visit our
My Neato Robot fell down the stairs. What should I do?
First, make sure no dirt or debris is blocking the drop sensors on the bottom of the robot. Wipe
the sensors with a clean, soft cloth or cotton swab: clean the dirt from the windows of the
sensor. Start the robot again and continue cleaning.
