NCR Self Serv 60 User Manual Download Page 1

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NCR

NCR Self

Self Serv

Serv 60

Kiosk

Kiosk (7409)

(7409)

Release

Release 1.2

1.2

User

User Guide

Guide

B005

‐‐

0000

‐‐

1889

Issue

Issue C

Summary of Contents for Self Serv 60

Page 1: ...NCR NCR Self Self Serv Serv 60 60 Kiosk Kiosk 7409 7409 Release Release 1 2 1 2 User User Guide Guide B005 B005 0000 0000 1889 1889 Issue Issue C C...

Page 2: ...keted marketed by by NCR NCR in in all all parts parts of of the the world world In In some some instances instances photographs photographs are are of of equipment equipment prototypes prototypes The...

Page 3: ...keted marketed by by NCR NCR in in all all parts parts of of the the world world In In some some instances instances photographs photographs are are of of equipment equipment prototypes prototypes The...

Page 4: ...to all all applicable applicable legal legal requirements requirements To To view view the the compliance compliance statements statements see see the the NCR NCR RealPOS RealPOS Terminals Terminals...

Page 5: ...ii References NCR SelfServ 60 Kiosk Site Preparation Guide B005 0000 1890 NCR SelfServ 60 Kiosk Hardware Service Manual B005 0000 1891 NCR SelfServ 60 Kiosk Parts Identification Manual B005 0000 1892...

Page 6: ...Support 1 6 MSR 1 7 Bar Code Scanner 1 9 Imaging Scanner 1 11 Operator Controls 1 14 Control Buttons 1 14 LED Indicator 1 14 Storage Options 1 15 Hard Disk Drive 1 15 Disk Partitioning 1 15 BIOS Memor...

Page 7: ...1 28 Mounting Options 1 29 7409 K035 Mount Configurations 1 30 Pinpad Devices 1 31 Pedestal Scanner Keyboard Options 1 32 Software Drivers 1 33 Chapter 2 Hardware Installation Introduction 2 1 Mounti...

Page 8: ...duction 5 1 Creating the Bootable Media 5 2 Creating a Bootable CD 5 2 Creating a Bootable USB Memory Drive 5 2 SPI BIOS Updating Procedures 5 3 Manually Updating the MAC Address 5 8 Chapter 6 Touch S...

Page 9: ...Cables A 1 RS 232 9 Pin to 9 Pin A 1 RS 232 Extender 9 Pin to 9 Pin A 1 Standard USB A 1 Display Cables A 2 VGA 5942 5964 5965 5975 A 2 DVI to DVI A 2 RJ 45 to RS 232 Serial Converter Cable A 3 Ethern...

Page 10: ...and the Core2Duo model includes 2GB of DDR2 memory A DVI I port supports a secondary DVI or VGA display A privacy filter model is available upon special request Optional MSR wireless and scanner kits...

Page 11: ...100mm capability is offered which can accommodate mounts for wall pole table top and pedestal configurations The NCR SelfServ 60 can also be mounted behind custom enclosures countertops or other cosme...

Page 12: ...t maycause undesiredoperation Cetappareilnumeriquedela classeA est confirmea la normeNMB 003duCanada ThisClass Adif ital apparatuscomplieswith Canad ian ICES 003 Lamps contain Mercury Dispose of Prope...

Page 13: ...cash drawer port on the terminal A second cash drawer can be connected using a Y cable A single Open Close status signal is shared with both drawers Therefore it is not possible to determine which cas...

Page 14: ...4 0 including out of band functions LAN Intel 82567 Platform LAN connect with 10 100 1000 Ethernet support LAN BIOS Hardware Support BIOS resident in the 32MB SPI Flash device Support for ACPI SMBIOS...

Page 15: ...nclosure Operating Systems Windows XP Professional Windows XP Embedded WePOS Server 3000 Note Operating System images include Audio Video LAN and USB Touch drivers Cash Drawer Support The NCR SelfServ...

Page 16: ...alling the scanner on the 7409 Bezel 7409 K250 MSR Scanner Kit Instructions This kit provides a DIP Magnetic Stripe Reader for the 7409 terminal The assembly installs on the front of the 7409 K035 Fix...

Page 17: ...ng the scanner see the following NCR 7404 7409 Scanner Quick Reference Guide B005 0000 1792 NCR 7404 7409 Scanner Implementation Guide B005 0000 1793 The MSR interface supports a maximum of 3 tracks o...

Page 18: ...hen installing the scanner on the 7409 Bezel 2336 K638 Low Profile Wall Mount Kit Instructions These instructions show how to install the scanner on the 7409 and how to mount the unit on a wall using...

Page 19: ...hapter 1 Product Overview For more information about using the scanner see the following NCR 7404 7409 Scanner Quick Reference Guide B005 0000 1792 NCR 7404 7409 Scanner Implementation Guide B005 0000...

Page 20: ...nt For installation instructions see the 7409 K310 Bar Code Scanner Kit Instructions For more information about using the scanner see the following Honeywell EasyID TotalFreedom Formatting Plug In Gui...

Page 21: ...under Image Scanners The scanner interface is USB The MetroSet2 tool can be downloaded from http www ncr com a At this site select the Support tab b Select Drivers and Patches Retail Support Files NC...

Page 22: ...andheld Full Speed USB Disable CR Suffix Standard Prefix Characters Disable LF Suffix MS4980 Imaging Scanner Illumination Configuration Guide B005 0000 1971 Function Bar Code Name Enable Idle Mode Ill...

Page 23: ...be access by removing the cover Note The Power button may be set in the BIOS to turn the power off immediately or with a four second delay while pressing 26679 RS232 B RS232 A A B Li ne Out 2 Line Ou...

Page 24: ...erating system and files A secondary partition may also be created utilizing various file systems based on the specific operating system ordered These are outlined below Operating System Primary Parti...

Page 25: ...rive attached and Audio configuration Data constant initialization and interface of BIOS are compatible with IBM BIOS and MS DOS All BIOS routines can be used by user for controlling I O device attach...

Page 26: ...Example An NCR SelfServ 60 configured with 1GB memory MSR DVD ROM and MS 3207 Miniscan is easily supported by the power supply However it is possible to exceed the power capacity when multiple termin...

Page 27: ...gh an RS 232 or 7409 USB port and receives power from an external power supply 19712b Power Supply AC Adapter Cable NCR 7198 Printer The 7198 printer is a fast quiet relatively small and very reliable...

Page 28: ...e 7409 7409 or or installed installed in in a a pedestal pedestal The The printer printer communicates communicates through through an an RS RS 232 232 or or 7409 7409 USB USB port port and and receiv...

Page 29: ...e 7409 7409 in in a a pedestal pedestal The The printer printer communicates communicates through through a a 7409 7409 USB USB port port and and receives receives power power from from an an external...

Page 30: ...inter Pedestal The The 7409 7409 can can be be installed installed on on a a 7409 7409 K065 K065 pedestal pedestal The The printer printer communicates communicates through through a a 7409 7409 USB U...

Page 31: ...er 1 Product Overview 7409 K066 Receipt Printer Pedestal The 7409 can be installed on a 7409 K066 pedestal The printer communicates through a 7409 USB port and receives power from an external power su...

Page 32: ...losure The 7404 K594 kit provides an enclosed receipt printer which mounts below the 7409 w Fixed Angle Mount in a wall or pole mount configuration The printer communicates through an RS 232 or 7409 U...

Page 33: ...requires a large latency in order to return to the Working state The system s context will not be preserved by the hardware The system must be restarted to return to the Working state It is not safe t...

Page 34: ...ovided to the on board USB ports Note When the terminal resumes from an S3 state all the USB devices re enumerate This causes speaker tones as if they were disconnected and then reconnected This does...

Page 35: ...ory in slow refresh CPU halted Video back light off HDD off Cache flush Memory data to HDD CPU halted OFF Note Some devices remain powered by standby voltage LAN ME AMT USB to allow wake up Power Cons...

Page 36: ...409 K250 7409 K360 Honeywell Imaging Scanner MS4980 7409 K310 Any USB device powered by an RS 232 port USB Devices Capable of Waking the 7409 from an S3 State USB Keyboard USB Mouse Reasons for the Re...

Page 37: ...ion Gbe Wake Up from S5 to Enabled On many networks waking on a Directed Packet wakes up the terminal immediately or at unintended times If you experience this you can turn it off in the Control Panel...

Page 38: ...ter 1 Product Overview 1 29 Mounting Options The 7409 can be mounted on many of the standard NCR kiosk mounts 26664e Wall Brackets Floor Pedestals Universal Mount Bracket Table Top Mount ixed Angle Mo...

Page 39: ...1 30 Chapter 1 Product Overview 7409 K035 Mount Configurations The Fixed Angle Mount is used in a large variety of configurations 27941 7409 K035 Mount Configurations...

Page 40: ...er i can exp ress a m eri can ex p ress 19 7409 Pinpad Arm Mount Spacer 7409 K571 Ingenico 3070 Mount 7409 K574 VivoPay Kiosk Mount 7409 K576 Verifone 1000SE Mount 7409 K573 Verifone MX Series Mount 7...

Page 41: ...e 7409 K061 Pedestal Filler Plate with Scanner 7409 K062 Pedestal Filler Plate with MS4980 Scanner 7409 K072 Pedestal Keyboard Tray 7409 K063 requires Rugged Keyboard 2336 K212 Pedestal Keyboard Tray...

Page 42: ...tp www ncr com 1 At this site select Support 2 Under Related Items Services select Drivers and Patches 3 Select Retail Support Files 4 Select Retail Platform Software At this screen download the NCR R...

Page 43: ...1 34 Chapter 1 Product Overview...

Page 44: ...inforetail ncr com To locate the installation guides on these sites 1 Select General Search 2 Select the Kit Instructions icon 3 In the Kit Title field enter the Kit Title Example MSR or In the Kit N...

Page 45: ...CR Workstation and Peripheral AC Wiring Guide BST0 2115 53 Install the NCR SelfServ 60 near an electrical outlet that is easily accessible Use the power cord as a power disconnect device Do not permit...

Page 46: ...loor Standing Pedestal w Keyboard Shelf 2336 K037 Floor Standing Pedestal 2336 K052 Wide Floor Standing Pedestal w Wide Keyboard Shelf Full Page Printer support Wall Mount Bracket 7402 K561 Swivel Mou...

Page 47: ...Remove the Front Plate from the mount 2 Route the cables from the Connector Panel down the mount and out the hole in the rear of the base or out the hole in the Mount Base Note Install the Grommet in...

Page 48: ...nal Cable Routing Fixed Angle Mount Route the cables from the Connector Panel into the Fixed Angle Mount and out the opening in the bottom or back of the mount Note Install the Grommet in the opening...

Page 49: ...op Mount Model 1 Tilt the top of the display back 2 Loosen the captive screw that secures the Cable Cover 3 Remove the Cable Cover 26690 Cable Cover Captive Screw 26434 RS232 B RS232 A A B Line Out 2...

Page 50: ...screws 2 on the sides of the Fixed Angle Mount 26681 Screw One on each side 2 Raise the bottom of the display and rest it on the Display Support 26680 Display Support Cable Cover Captive Screw 3 Loose...

Page 51: ...2 Connect the RS 232 Data Cable to the RJ 45 to RS 232 Converter Cable 3 Connect the Printer Power Supply to the Power Connector on the printer and to an AC outlet Note The Power Supply requires a co...

Page 52: ...e printer 2 Connect the Printer Power Supply to the Power Connector on the printer and to an AC outlet Note The Power Supply requires a country specific power cord ordered separately 26678 RS232 B RS2...

Page 53: ...apt standard AC Power Cords country specific to the Power Supply The International dongle is supplied but the Japanese cable must be ordered separately AC Power Cords are also ordered separately See t...

Page 54: ...wer Cable connector locks into position when connected to the terminal and cannot be removed by simply pulling on the cable You must grasp the connector and slide the outside housing out from the term...

Page 55: ...n a flat surface Note For clarity this procedure is shown with the 7409 removed from its mount However the cabinet can be opened while mounted 2 Loosen the captive screws 2 that secure the Rear Cover...

Page 56: ...he terminal Kit No Memory Part No Description 7403 K132 497 0460359 DDR2 1 GB DIMM 800 MHz 7403 K133 497 0460360 DDR2 2 GB DIMM 800 MHz 24245 Memory Configurations The Motherboard contains two SODIMM...

Page 57: ...uild up in your body by touching your computer s case for a few seconds Avoid any contact with internal parts and handle cards only by their external edges 1 Turn Off the power to the terminal and any...

Page 58: ...e module down until it latches in position Ensure that the edges of the SODIMM engage the latches and that the latches are completely closed Note After powering up the terminal re flash the SPI BIOS t...

Page 59: ...board section to access the Lithium Battery 2 Note the battery s polarity before removing it so that you can replace the battery correctly 3 Press the Retaining Clip to the side as shown and pull then...

Page 60: ...change field values To view help information on the possible selections for the highlighted item press F1 To save the changes move the cursor to the Exit Menu select either Save Changes Exit or Save...

Page 61: ...t Compatibility Enabled Intel R SpeedStep tm tech Enabled Intel R C STATE tech Enabled Spread Spectrum Enabled IDE Configuration Mirrored IDER Configuration Enabled Configure SATA 1 as RAID Hot Plug E...

Page 62: ...anced ACPI Configuration ACPI Version Features ACPI v3 0 ACPI APIC support Enabled AMI OEMB table Enabled Headless mode Disabled ACPI S5 Shutdown Enabled Chipset ACPI Configuration Energy Lake Feature...

Page 63: ...ATA Port5 Auto S M A R T Enabled ASF Configuration ASF Support Enabled Event Log Configuration View Event Log Mark all event as read Clear Event Log Intel AMT Configuration Intel AMT Support Disabled...

Page 64: ...imer 64 Allocate IRQ to PCI VGA Yes Palette Snooping Disabled PCI IDE BusMaster Disabled OffBoard PCI IDE Card Auto IRQ3 Available IRQ4 Available IRQ5 Available IRQ7 Available IRQ9 Available IRQ10 Ava...

Page 65: ...Wait For F1 If Error Disabled Hit DEL Message Display Enabled Interrupt 19 Capture Disabled Boot Type Cold Boot Boot Order Defaults LAN First BBS PopUp Menu Enabled Power Button Override Enabled Boot...

Page 66: ...irus Protection Disabled Chipset Menu NorthBridge Configuration Memory Hole Disabled Boots Graphic adapter Priority PEG PCI Internal Graphics Mode Select Enabled 32MB Max TOLUD 3G Bytes Gfx Low Power...

Page 67: ...o 5 seconds Restore on AC Power Loss Last State PCIE Ports Configuration PCIE Port 0 Enabled PCIE Port 1 Enabled PCIE Port 2 Enabled PCIE Port 3 Enabled PCIE Port 4 Enabled PCIE High Priority Port Dis...

Page 68: ...E Enabled USB Port F Enabled USB Port G Enabled USB Port H Enabled USB Port I Enabled USB Port J Enabled USB Port K Enabled USB Port L Enabled Me Subsystem Configuration ME HECI Configuration ME HECI...

Page 69: ...3 10 Chapter 3 BIOS Settings...

Page 70: ...ert the NCR Partition Image Application CD D370 0605 0100 into the CD drive 2 Connect a keyboard to the terminal 3 Apply power to the terminal 4 Press F8 during boot when you see the NCR logo to enter...

Page 71: ...r ect or y pat h i s I m ages 4 Fi l enam e i s nnnnnaaa 5 Reboot af t er oper ati on com pl ete yes 6 Resi ze l ast dat a par t i t i on i f possi bl e no 7 Resi ze l ast dat a par t i t i on t o Ful...

Page 72: ...etwork Refer to the NCR FitClient Software User s Guide B005 0000 1235 for information about this procedure Prerequisites The following are required to perform a SPI BIOS update Bootable USB CD ROM Dr...

Page 73: ...e CD and burn it You must use software capable of recording ISO images onto CDs Creating a Bootable USB Memory Drive The downloaded file contains the files necessary to create a bootable USB Memory Dr...

Page 74: ...BIOS Update main menu There are six options from the main menu to run the update program Three run automatically and two are interactive Option 1 the Automatic SPI and BIOS Update executes automatical...

Page 75: ...Cl ass i nf orm at i on Option 1 Update SPI and BIOS No prompt for Serial Model Class unless invalid 1 Highlight Option 1 and press ENTER Executes automatically in 10 seconds unless the up down arrow...

Page 76: ...e DMI only Serial Model Class update ONLY no BIOS or SPI Update This option lets you enter the DMI information only The SPI and BIOS are not updated 1 Highlight Option 3 and press ENTER 2 At the promp...

Page 77: ...a and to continue 4 The Flash Program updates the SPI BIOS automatically powers down and then reboots the terminal 5 After a few seconds the terminal reboots again 6 As the terminal reboots select the...

Page 78: ...NTER 54 19378230 ENTER 3 Press 1 to confirm the data and to continue 4 The Flash Program updates the SPI BIOS and automatically reboots the terminal Option 6 Update SPI and BIOS Default Serial Model C...

Page 79: ...f or Seri al M odel Cl ass 5 Update of BI OS onl y Al w ays pr om pt s f or Seri al M odel Cl ass For Service Personnel Only 6 Update of SPI and BI O S Reset t o D ef aul t Seri al M odel Cl ass i nf...

Page 80: ...s and Patches Retail Support Files NCR RealPOS and SelfServ Terminal and Operating Systems NCR RealPOS 70XRT 7403 Windows Windows XP Pro Windows EP Embedded and WEPOS 3 Download the Microchip Touch Dr...

Page 81: ...reen Calibration Utility 5 Use the USB Controller Interface Next 6 Setup is ready to install Next Finish At the completion of the install program the driver is loaded and functioning You do not have t...

Page 82: ...ormally expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip During calibration be careful to keep your fingernails and other fingers away from the touc...

Page 83: ...6 4 Chapter 6 Touch Screen Calibration Utility Do NOT get your body too close to the display 27734 Do NOT touch the bezel with your other fingers 27735...

Page 84: ...Chapter 6 Touch Screen Calibration Utility 6 5 Do NOT spread your other fingers near the touch screen surface 27736 Do NOT have get your hand and other fingers too close to the bezel 27737...

Page 85: ...remove the AC power from the wall outlet to avoid having to move the head But if that cannot be done tilt the head up and remove the AC cord from the front of the unit After removing the power cord ti...

Page 86: ...on tab Right arrow to select the Calibration tab Tab until you get a dashed line around the Select section and select 9 Point w Linearization using the down arrow key Note Earlier versions of the Cont...

Page 87: ...lease message 6 Repeat the process for each target location as they appear 7 After all targets have been touched a test screen displays Touch the screen in various locations to verify the calibration...

Page 88: ...ned to not touch the screen Caution Touching the screen during this time can cause the application to hang This screen automatically closes after the touch controller has completed communicating When...

Page 89: ...6 10 Chapter 6 Touch Screen Calibration Utility Verifying the Calibration 1 Select the Tools tab 2 Select the Drawing Test button...

Page 90: ...is where an incorrect calibration is most noticeable If a line or point appears to be outside the pattern try pressing the area to see how far the cursor is from the touch point If the registered tou...

Page 91: ...Calibration Utility Optional Settings After the touch screen is calibrated adjust the other features to meet your personal preferences Double Click Option Right Mouse Click Touch Modes Touch Sounds Ta...

Page 92: ...ot Security Chipset Exit System Overview NCR BIOS 6 2 4 0 AMIBIOS Ver si on 08 00 15 Bui l d Date 07 16 08 I D 0ABO T020 Processor Genui ne I ntel R CPU 575 2 00GHz Speed 2000M Hz Count 1 Syst em M em...

Page 93: ...ati on Syst emHardw are Heal t h M oni t ori ng ACPI Conf i gur ati on AHCI Conf i gur ati on Event Log Conf i gur ati on I nt el AM T Conf i gur at i on PCI Expr ess Conf i gur ati on Rem ot e Access...

Page 94: ...Intel AMT I nt el AM T Support Di sabl ed Options Sel ect Scr een Sel ect I t em Change Fi el d Tab Sel ect Fi el d F1 General Hel p F10 Save and Exi t ESC Exi t 5 Press F10 and Enter to Save and Exi...

Page 95: ...E Password Exit ESC Exit Select ENTER Access Intel R ME Password ESC Exit ENTER Submit 8 Enter the new password write it down to remember The password must contain upper lower symbol numeric character...

Page 96: ...Enter Intel R ME State Control Intel R ME firmware Local Update Qualifier Intel R ME Features Control Intel R ME Power Control Return to Previous Menu ESC Exit Select ENTER Access 12 Highlight Managea...

Page 97: ...ighlight Return to Previous Menu and press Enter 15 Again highlight Return to Previous Menu and press Enter to exit the program 16 Highlight Exit and press Enter then Y to confirm exit 17 Log back int...

Page 98: ...el R ME Password Exit ESC Exit Select ENTER Access ESC Exit ENTER Submit 19 Highlight Host Name and press Enter Host Name TCP IP Provisioning Model Setup and Configuration Un Provision SOL IDE R Passw...

Page 99: ...Select ENTER Access 22 The pop up message indicates whether your Provision Model is set as Small Business or Enterprise Set the mode to Small Business if necessary If it is set to the default setting...

Page 100: ...Chapter 7 Configuring AMT 7 9 23 Press ESC ESC and Y to confirm to exit 24 The terminal reboots and is now ready to be accessed via a browser from a PC on the network...

Page 101: ...Enter ipconfig and press Enter The IP address is displayed Linux Switch Focus to the Instructions window Enter ipconfig and press Enter The IP address Inet adder is displayed 2 Open the browser on th...

Page 102: ...Chapter 7 Configuring AMT 7 11 5 Enter the UserName and Password and then select OK UserName admin Password your password The System Status Screen is displayed You can now control the AMT functions...

Page 103: ...er 7 Configuring AMT Removing the Hard Disks If the hard disks are removed both disks must be re installed in the same slots that they were removed from in order for Intel ME AMT features to function...

Page 104: ...ernal dust dust around around the the cooling cooling vents vents T Tou ouch Scr ch Scree een Clea n Cleanin ning Proc g Procedures edures 1 1 Using Using a a soft soft cloth cloth dampened dampened w...

Page 105: ...contaminants from from machine machine to to machine machine and or and or reducing reducing ESD ESD protection protection Note Note If If all all six six up down up down swipes swipes are are not not...

Page 106: ...430265 4 m 497 0430265 4 m 1416 C879 0040 1416 C879 0040 RS 232 Extender 9 Pin to 9 Pin RS 232 Extender 9 Pin to 9 Pin 23852a 23852a 9 pin 9 pin D shell D shell Receptacle Receptacle 9 pin 9 pin D she...

Page 107: ...Sub Miniature D Shell 15 Pin Plug Sub Miniature D Shell 15 Pin Plug VGA Display 497 0435044 1m 1416 C972 0009 497 0435045 4m 1416 C972 0040 VGA Host Terminal DVI to DVI 26907 DVI Display DVI Terminal...

Page 108: ...3 RJ 45 to RS 232 Serial Converter Cable 26675 497 0461860 1432 C304 0003 D Shell 9 Pin Recepticle RJ 45 10 Pin Plug Ethernet 10 100 1000BaseT 22584a Modular 8 Pin Plug Modular 8 Pin Plug 497 0433667...

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