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Hardware User Guide

NCR Orderman9 Handheld Terminal (9900)

Release 1.0

BCC5-0000-5522
Issue A

Summary of Contents for Ordermang 9900

Page 1: ...Hardware User Guide NCR Orderman9 Handheld Terminal 9900 Release 1 0 BCC5 0000 5522 Issue A...

Page 2: ...lable NCR therefore reserves the right to change specifications without prior notice All features functions and operations described herein may not be marketed by NCR in all parts of the world In some...

Page 3: ...unit to install features or service this terminal Lithium Battery Warning Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type as recommended by...

Page 4: ...ed in the warranty In general damages due to the following are not covered by the warranty Improper or insufficient maintenance Improper use or unauthorized modifications of the product Inadequate loc...

Page 5: ...t Printer 7 Servicing the Handheld and Devices 9 Chapter 2 Setting Up the Devices Turning the Handheld On Off 11 Turning the Handheld On 11 Turning the Handheld Off 11 Activating Deactivating Suspend...

Page 6: ...31 Charging the Battery Pack in the Battery Charger 32 Battery Charger Status Indicator 32 USB Adapter Cable 33 Charging the Handheld Using the USB Adapter Cable 34 Belt Printer 36 Pairing with the Or...

Page 7: ...v Revision Record Issue Date Remarks A Sep 2021 First Issue...

Page 8: ...vi...

Page 9: ...5 5 Android handheld terminal designed for restaurant mobile order It offers two variants Orderman9 and Orderman9 Pro which have similar features and specifications Aside from the Wi Fi connection tha...

Page 10: ...r select functions It uses projected capacitive technology that allows accurate touch detection Capacitive Buttons Functions as Android navigation keys Ambient Light Sensor Detects the amount of ambie...

Page 11: ...are located on the left and right sides of the handheld Speaker Provides audio feedback Camera Used for taking photos reading bar codes and reading QR codes LED Flash Torch Provides an LED light a cam...

Page 12: ...mode and resume from suspend mode by briefly pressing the button Provides software controlled power off menu by pressing the button for two seconds Perform a hardware reset by pressing the button for...

Page 13: ...ng of the handheld Lanyard Guide Allows installation of a security cord to protect the handheld from being accidentally dropped USB Adapter Cable Guides Allows installation of the USB Adapter Cable by...

Page 14: ...ac 802 11 r k v VE Fast Roaming 802 11 d e h i 2x2 MIMO Antenna Bluetooth Bluetooth 5 0 BLE LTE Support for LTE Category 6 data only Camera 8 Megapixels Near Field Communication NFC Card Reader ISO 1...

Page 15: ...reen Display Wipe the touchscreen display with a damp soft cloth Do not use abrasive agents or cloths with a rough surface Power and Network Sockets Never clean the power and network sockets with comp...

Page 16: ...mpened with an alcohol solution clean the printer head and remove the paper dust from the black mark sensor 4 Wait for one to two minutes until the alcohol solution has completely evaporated and dried...

Page 17: ...ndheld and Devices The Orderman9 handheld and devices are serviced at the feature whole unit level Should the handheld or devices require service contact NCR support and or Field Services using the co...

Page 18: ...accessories Lanyard for securing the handheld using a safety cord Single Service Station for charging and Ethernet connection of a single handheld Multi Service Station for charging and Ethernet conne...

Page 19: ...the Status LED turns off and the system displays the installed applications Note If the handheld does not turn on the battery level may be too low and requires charging For more information refer to...

Page 20: ...Automatic Suspend Wake up Feature Note This feature if activated does not require the users to press the Power button For more information refer to Leather Pouch on page 22 To activate Sleep Suspend...

Page 21: ...ith the Single Service Station Approximately 10 hours connected to a computer Multi Service Station Requires the battery to be inserted into the handheld The Multi Service Station can simultaneously c...

Page 22: ...Service Station or USB Adapter Cable LED Behavior Description Off The battery status is OK The handheld is not connected to a charger Solid Orange The battery power level is low less than 15 Flashing...

Page 23: ...holding the battery cover latches in upward position lift the bottom part of the battery cover and then slide the battery cover away from the handheld 2 Push the battery latch away from the battery an...

Page 24: ...t the bottom part of the battery and then slide the battery out of the handheld Installing the Battery To install the battery into the handheld follow these steps 1 Insert the battery at an angle into...

Page 25: ...ttom part of the battery to secure it in place Note A click is heard to indicate that the battery is secured by the release tab 3 Install the battery cover a Slide the battery cover at an angle to ins...

Page 26: ...Setting Up the Devices 2 18 b Simultaneously push down both sides of the of the battery cover until both latches have properly engaged...

Page 27: ...nding on usage battery packs may need to be replaced after two years recommended or at the latest after three years in order to ensure proper operation of the handheld Keep battery packs at room tempe...

Page 28: ...store them at a 70 charge level and recharge them every three months Storing fully charged packs may reduce battery capacity and service life The same is true for battery packs that are not used for a...

Page 29: ...accidentally dropped Note Use the Orderman5 lanyard for Orderman9 handhelds The Orderman9 lanyard guide matches the Orderman5 lanyard To install the lanyard slide its head into the handheld lanyard g...

Page 30: ...n with its back facing outward If the handheld is placed head down in the pouch the handheld automatically switches to Sleep Suspend mode If the handheld is removed from the pouch and placed in head u...

Page 31: ...tall or update the firmware Single Service Station Feature Description Power LED Indicates whether the Single Service Station is powered on RJ45 Ethernet Port Allows connection to an Ethernet based ne...

Page 32: ...d route the cable through the channel 2 Connect the Single Service Station to a power source The Power LED turns green To use an AC power source connect the USB Type A connector of the USB Cable to th...

Page 33: ...of the Single Service Station 4 Connect the other end of the RJ45 Ethernet Cable to a network hub The Network Status LEDs turn on when the handheld is inserted into the Service Station Note For more...

Page 34: ...Multi Service Station is powered on RJ45 Ethernet Port Allows connection to an Ethernet based network Network Status LEDs Indicates network activity and data rate Charging Contacts Allows charging of...

Page 35: ...hannel 2 Connect one end of the AC Power Cable to the power supply and connect the other end to an AC power source The Power LED turns green 3 Connect the RJ45 Ethernet Cable to the RJ45 Ethernet Port...

Page 36: ...Orange LED indicates a 10Mbit or 100Mbit Ethernet connection The following table provides network status indications when a service station is connected to a network hub LED Behavior Description Green...

Page 37: ...tation on page 27 2 Slide the handheld into the service station making sure that the charging contacts at the bottom of the handheld properly connects with the charging contacts on the service station...

Page 38: ...er the Battery Charger is powered on Charging Contacts Allows charging of the battery pack Charging Status LED Indicates whether the battery pack is charging DC In Port Allows connection to a power so...

Page 39: ...Charger follow these steps 1 Connect the Power Supply DC In Cable to the DC In Port of the Battery Charger and route the cable through the channel 2 Connect one end of the AC Power Cable to the power...

Page 40: ...the Charging Status LED designated for each charging slot For more information on the handheld charging status refer to Handheld Charging Status Indicator on page 14 Important Battery packs should no...

Page 41: ...y using the USB Power Adapter to connect the handheld to an AC power source or by directly connecting the USB Type A connector to a computer Feature Description Charging Contacts Allows charging of th...

Page 42: ...charge the Orderman9 handheld using the USB Adapter Cable follow these steps 1 Connect the USB Adapter Cable to a power source To use an AC power source connect the USB Type A connector of the USB Cab...

Page 43: ...tatus is indicated through the Status LED of the handheld For more information on the handheld charging status refer to Handheld Charging Status Indicator on page 14 Note If a charged handheld remains...

Page 44: ...he Devices 2 36 Belt Printer The belt printer used with Orderman9 handheld is the NCR Orderman SPP R200IIIBK Belt Printer It can be paired with the handheld and can print bills and receipts directly a...

Page 45: ...seconds Displays the current battery status for ten seconds by briefly pressing the button when the printer is on Paper Feed Button Starts the manual paper feed and runs the self test Battery Status L...

Page 46: ...follow these steps 1 Turn on the Belt Printer and the Orderman9 handheld 2 Bring the handheld into position as shown in the following image When the NFC printer is found and paired a test printout is...

Page 47: ...er Settings screen of your Orderman9 handheld To access and configure Waiter Settings set up the Orderman9 handheld first For more information on setting up your handheld refer to the Setting Up Your...

Page 48: ...the Printer Pairing screen perform any of the following Function Description State Shows the status of the pairing between the Orderman9 handheld and the belt printer Test print Prints a test page fr...

Page 49: ...Configuring Device Waiter Settings 3 41 3 To return to the Waiter Settings screen tap Return...

Page 50: ...ooth Pairing The Bluetooth Pairing screen is displayed 4 From the Bluetooth Pairing screen view the following Function Description Visible as Shows the Bluetooth name of your Orderman9 handheld Paired...

Page 51: ...Configuring Device Waiter Settings 3 43 Note The Orderman9 handheld only pairs with selected Bluetooth devices For more information contact support orderman com...

Page 52: ...n The Screen screen is displayed 2 From the Screen screen configure the following Function Description Brightness Adjusts the screen brightness Adaptive Brightness Enables the device to adjust the scr...

Page 53: ...t Application screen tap the gear icon Sound The Sound screen is displayed 2 From the Sound screen configure the following Function Description Media Volume Adjusts the volume of the audio or video pl...

Page 54: ...ice at any given time This marker can be easily identified by Orderman service technicians when analyzing logs or troubleshooting the system To set a debug mark on your Orderman9 handheld from the Sel...

Page 55: ...f your Orderman9 handheld follow these steps 1 From the Select Application screen tap the gear icon Diagnostics The Diagnostics screen is displayed 2 Tap the different options onscreen to view technic...

Page 56: ...pplication screen tap the gear icon About The Diagnostics screen is displayed 2 From the About screen view the following device related information Device Variant Serial Number OS Version Ethernet IP...

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