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NCR 7800 User Manual Download Page 8

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Revision Record

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5HPDUNV

9/95

A

First Printing

12/96

B

First Update

9/97

C

Second Update

Summary of Contents for 7800

Page 1: ...NCR 7800 Consumer Price Verifier User s Guide BD20 1306 A Release C September 1997...

Page 2: ...t be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representative or NCR office for inf...

Page 3: ...2 3 Weight Considerations 2 4 Store Layout Considerations 2 4 Cable Requirements 2 5 Installation 3 1 Adapter Back Plate 3 1 Square Post Mounting Considerations 3 2 Round Post Mounting Considerations...

Page 4: ...e 5 3 Programming Mode 5 3 Programming Worksheets 5 4 Shortcuts 5 4 ASCII Characters 5 4 Default Modes 5 5 Defaults Table 5 6 Programming Tip 5 8 Communications Protocol 5 9 Protocol 5 9 Good Read Ton...

Page 5: ...Value 1 and Value 2 5 17 Check Digit Present 5 17 Transmit Check Digit 5 17 Bar Codes 4 5 18 Code 128 5 18 Minimum Data Characters Allowed 5 18 UCC 128 5 18 Label Identifiers 5 19 Identifier Type 5 1...

Page 6: ...5 30 Power Up Message 5 31 Set Power Up Message 5 31 Data 5 31 Display Parameters 5 32 Default Display Time 5 32 Character Set Selection 5 32 Parameter Version Number 5 33 Fault Identification 6 1 Di...

Page 7: ...odes 2 A 3 Bar Codes 3 A 4 Bar Codes 4 A 4 Label Identifiers A 5 RS 232 Parameters 1 A 5 RS 232 Parameters 2 A 6 RS 232 Prefix Byte A 6 RS 232 Terminator Byte A 7 Power Up Message A 7 Display Paramete...

Page 8: ...YL 8VHU V XLGH Revision Record DWH 5HOHDVH 5HPDUNV 9 95 A First Printing 12 96 B First Update 9 97 C Second Update...

Page 9: ...e the user will be required to correct the interference at his own expense NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the...

Page 10: ...tus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux...

Page 11: ...XWK 3DWWHUVRQ RXOHYDUG D WRQ 2KLR 86 GHFODUHV WKDW WKH HTXLSPHQW VSHFLILHG DERYH FRQIRUPV WR WKH UHIHUHQFHG 8 LUHFWLYHV DQG DUPRQL HG 6WDQGDUGV 8 LUHFWLYHV DUPRQL HG 6WDQGDUGV LOH HUWLILFDWH RU 7HVW 5...

Page 12: ...o n d i t i o n s 1 T h i s d e v i c e m a y n o t c a u s e h a r m f u l i n t r e f e r e n c e a n d 2 t h i s d e v i c e m u s t a c c e p t a n y i n t e r f e r e n c e r e c e i v e d i n c...

Page 13: ...The importer installer must attach the correct IEC label to the scanner cabinet C L A S S 1 L A S E R P R O D U C T K L A S S 1 L A S E R A P P A R A T L U O K A N 1 L A S E R E L A I T E P R O D U C...

Page 14: ...r m o d u l e d o e s n o t c o m p l y w i t h 2 1 C F R 1 0 4 0 U S E O N L Y A S A C o m p o n e n t C A U T I O N L a s e r r a d i a t i o n w h e n o p e n a n d i n t e r l o c k d e f e a t e...

Page 15: ...Term Viewing of Direct Laser Light Class 1 EN60 825 Europ ische Norm Following is the radiant energy of the laser LED light as applied to each of the specified requirements FFHVVLEOH PLVVLRQ LPLW 5 DO...

Page 16: ...DVHU 6DIHW LY 8VHU V XLGH...

Page 17: ...KDSWHU Introducing the NCR 7800 Consumer Price Verifier The Consumer Price Verifier 1 1 Laser Scanning 1 2 Bar Code Types 1 2...

Page 18: ......

Page 19: ...before placing it in the cart thereby eliminating return to stock tasks that result when a cost decision is made at the checkout counter The price verifier mounts to a wall round post or square post f...

Page 20: ...low level laser light The laser light passes through a series of mirrors to generate a scan pattern A deflector mirror directs the light out the scan window Reflected light from the bar code is then...

Page 21: ...derations 2 1 Physical Considerations 2 1 Ventilation Requirements 2 1 Environmental Considerations 2 2 Power Considerations 2 3 Compliance with ADA Guidelines 2 3 Weight Considerations 2 4 Store Layo...

Page 22: ......

Page 23: ...c m 2 3 0 i n R i g h t S i d e V i e w F r o n t V i e w The Consumer Price Verifier is air cooled Therefore the air vent must not be blocked If the unit is mounted in an enclosure an air vent must...

Page 24: ...F 10 C to 30 C 40 F to 140 F 40 C to 60 C 7HPSHUDWXUH KDQJH 18 F per hour 10 C per hour 36 F per hour 20 C per hour XPLGLW 20 to 80 RH Non Condensing 5 to 95 RH Non Condensing XPLGLW KDQJH 10 per hou...

Page 25: ...ting from walls with their leading edges between 27 inches and 80 inches above the finished floor shall protrude no more than 4 inches into walks halls corridors passageways or aisles The retailer has...

Page 26: ...are most frequently price checked Place near pallets where a customer s view could be obscured Place in areas that least affect your established traffic patterns Place near items not in the database P...

Page 27: ...l C o n n e c t o r P i n N u m b e r s 5 3 2 7 8 6 4 9 H o s t C o n n e c t o r I f 9 p i n D S h e l l 5 3 2 7 8 6 4 9 I f 2 5 p i n D S h e l l 7 2 3 4 5 6 2 0 2 2 1 4 1 1 6 D C E D T E D C E D T...

Page 28: ...ve is based on the default transmission rate of 9 6 kbps using 24 AWG 0 5 mm 4 wire telephone cable two twisted pairs Wiring Categories Category 3 and 5 are industry standards for communication wiring...

Page 29: ...Consumer Price Verifier Installation 3 1 Adapter Back Plate 3 1 Square Post Mounting Considerations 3 2 Round Post Mounting Considerations 3 3 Mounting Band 3 4 Connect the Interface Cable 3 6 Mount U...

Page 30: ......

Page 31: ...ce Remove the adapter back plate from the Consumer Price Verifier 1 5 9 0 7 W a l l M o u n t H o l e s R o u n d P o s t A d a p t e r M o u n t i n g H o l e s A d a p t e r B a c k P l a t e M o u...

Page 32: ...ODWLRQ 8VHU V XLGH 14119 Mounting Band Clamp Bumper 4 Adapter Back Place Bumper Here for 6 8 Posts 15 2 cm 20 3 cm Place Bumpers Here for 8 12 Posts 20 3 cm 30 5 cm 14121 Square Post Mounting Consider...

Page 33: ...31 3 8 in 10 in 79 8 cm 25 4 cm 37 11 16 in 12 in 95 8 cm 30 5 cm 14128 Mounting Band Clamp Bumper 4 Round Adapter Adapter Back Plate Screws 1 4 1 3 0 R o u n d A d a p t e r N o t e P l a c e b u m...

Page 34: ...QVWDOODWLRQ 8VHU V XLGH 1 3 0 9 1 1 1 2 i n 3 8 c m 1 3 1 3 4 C o r n e r P r o t e c t o r s M o u n t i n g B a n d If you plan to use corner protectors on square posts install them now Mounting Ban...

Page 35: ...QVWDOODWLRQ 8VHU V XLGH 1 3 0 9 8 1 3 0 9 3...

Page 36: ...n e c t o r a l l o w s c o n n e c t i o n o f R S 2 3 2 c a b l e o r s h o r t r a n g e m o d e m R o u t e C a b l e t o H o s t R o u t e C a b l e B e h i n d C l a m p 1 5 9 0 3 Connect the I...

Page 37: ...7800 Consumer Price Verifier NCR 7800 Operation 4 1 Scan Pattern Location 4 1 Label Orientation 4 2 Label Distance 4 2 Audible Read Indicators 4 2 Bar Code Quality 4 3 Preventitive Maintenance 4 4 Int...

Page 38: ......

Page 39: ...herefore labels are more easily read if the merchandise is positioned so that the label is presented toward the center of the scan pattern To successfully read Interleaved 2 of 5 and Code 39 labels th...

Page 40: ...cm from the scan window and move the label closer if necessary The price verifier indicates valid reads by an audible tone No tone is generated if the scanner does not detect a valid bar code Program...

Page 41: ...d package coatings The printing run can yield erroneous labels due to the many variables involved In particular poor color contrast and marginal print quality can make a label hard to read A UPC label...

Page 42: ...abrasive or harsh cleaning agents The following chart provides suggestions for introducing the Consumer Price Verifier to customers 7RSLF 6XJJHVWLRQV Overhead Signage 9LVLEO VWDQGV RXW DPRQJ RWKHU VLJ...

Page 43: ...I Characters 5 4 Default Modes 5 5 Defaults Table 5 6 Programming Tip 5 8 Communications Protocol 5 9 Protocol 5 9 Good Read Tone 5 10 Tone On Off 5 10 Tone Frequency 5 10 Tone Length 5 10 Tone Volume...

Page 44: ...t Check Digit 5 17 Bar Codes 4 5 18 Code 128 5 18 Minimum Data Characters Allowed 5 18 UCC 128 5 18 Label Identifiers 5 19 Identifier Type 5 19 Default Prefix and Default Suffix 5 20 None 5 20 Unique...

Page 45: ...r Expiration 5 28 RS 232 Prefix Byte 5 29 Prefix Byte 5 29 ASCII Code 5 29 RS 232 Terminator Byte 5 30 Terminator Byte 5 30 ASCII Code 5 30 Power Up Message 5 31 Set Power Up Message 5 31 Data 5 31 Di...

Page 46: ......

Page 47: ...n default modes Programming worksheets are provided at the end of this manual as a tool for identifying and programming parameters The Consumer Price Verifier is programmed using a set of special prog...

Page 48: ...ead 6DYH DQG 5HVHW Saves programmed parameters and restarts the unit Used in the base state of the Programming Mode Short beep good read Tone Four quick beeps from low to high frequency ERUW If scanne...

Page 49: ...he title of the programming mode In each specific programming mode the Consumer Price Verifier will display information for the parameters associated with the selected programming mode The figure belo...

Page 50: ...ng parameters require byte data to be entered Use the ASCII Code Chart for the appropriate data 1 4 1 8 0 7 0 7 1 7 2 7 3 7 4 7 5 7 6 7 7 7 8 7 9 7 A 7 B 7 C 7 D 7 E 7 F p q r s t u v w x y z D E L 6...

Page 51: ...g is RS 232 indirect mode However the configuration default setting can be changed within the Configuration Default Programming Mode see the Configuration Default programming worksheet HIDXOW 0RGH RQI...

Page 52: ...LUHFW RRG 5HDG 7RQH 7RQH 2Q 2II 7RQH UHTXHQF 7RQH HQJWK 7RQH 9ROXPH 2Q HUW 0LOOLVHFRQGV 6HOHFWLRQ 2Q HUW 0LOOLVHFRQGV 6HOHFWLRQ 2Q HUW 0LOOLVHFRQGV 6HOHFWLRQ 7LPHRXWV RFNRXW 7LPH 5HVWDUW RFNRXW 7LPHU...

Page 53: ...RPPRQ WH DU RGH 7 SH RPPRQ WH 8QLTXH GHQWLILHU 9HUVLRQ 1XPEHU 83 HIDXOW 3UHIL 1RW SSOLFDEOH 1RW SSOLFDEOH 1RW SSOLFDEOH R 1RW QFOXGH HIDXOW 3UHIL 1RW SSOLFDEOH 1RW SSOLFDEOH 1RW SSOLFDEOH R 1RW QFOXG...

Page 54: ...3UHIL WH 6 RGH QDEOH LVDEOH QDEOH 56 7HUPLQDWRU WH 7HUPLQDWRU WH 6 RGH QDEOH QDEOH QDEOH 3RZHU 8S 0HVVDJH 3RZHU 8S 0HVVDJH LVDEOH LVDEOH LVDEOH LVSOD 3DUDPHWHUV HIDXOW LVSOD 7LPH KDUDFWHU 6HW 3DUDPHWH...

Page 55: ...all data sent to the NCR 7800 is displayed However in Price Verifiers with firmware versions of 497 040 and higher commands to the scanner are not sent In the Indirect Mode of operation logical addres...

Page 56: ...nned the tone increments one unit After reaching the highest frequency the procedure starts over starting with the lowest frequency You can end this mode by scanning the End tag or another valid Hex t...

Page 57: ...with tone frequency most people cannot decide on volume levels without listening to them Therefore you can set the tone length by listening to it When you are at the Tone Volume programming selection...

Page 58: ...me the same bar code is read If the bar code moves out of the scan pattern and then back into the scan pattern before the lockout time elapses the Lockout Timer restarts The Hex 0 tag turns this optio...

Page 59: ...default 5 seconds becomes 20 seconds 10 seconds becomes 40 seconds 15 seconds becomes 60 seconds 20 seconds becomes 80 seconds 25 seconds becomes 100 seconds 30 seconds becomes 120 seconds 35 seconds...

Page 60: ...priate Hex 0 through Hex 5 tag Scanning a valid Hex tag ends the input for this parameter option Determines whether to pad the tag data by putting a zero at the front of the tag data changing 12 digit...

Page 61: ...roper Hex tag Hex 2 through Hex F to enter your selection The default is four characters Code 39 permits full ASCII capability by encoding the additional characters Disable default this function by sc...

Page 62: ...e is a valid length The Range Check method identifies a length range by specifying the minimum and maximum number of characters The Specific Check method identifies two specific bar code lengths by sp...

Page 63: ...cters must be an even number if you specify an odd number it is rounded down one Each value is input using two Hex tags The first can be Hex 0 through Hex 5 and the second Hex 0 through Hex 9 The defa...

Page 64: ...re Code 128 bar code tags Refers to the Code 128 characters on a numeric only Code 128 symbol For example given a numeric only Code 128 symbol of 12 34 56 78 the Minimum Data Characters Allowed would...

Page 65: ...identifiers that prefix the message data default identifiers that suffix the message data unique prefix identifiers unique suffix identifiers no identifiers Select the Identifier Type by scanning the...

Page 66: ...D 44H 44H EAN 8 46H 46H 46H EAN 13 46H 46H 39 42H 31H 42H 31H Interleaved 2 of 5 42H 32H 42H 32H Code 128 42H 33H 42H 33H Scan the Hex 2 tag for the None selection No label identifiers are added to th...

Page 67: ...ue Identifier Bar Code Data Version Number Common Byte 1 Common Byte 2 Unique Identifier Bar Code Data Version Number Unique Suffix All Bar Codes Unique Identifier Bar Code Data Common Byte 1 Unique I...

Page 68: ...following table shows the default values RPPRQ WH H 6 Common Byte 1 5D Common Byte 2 42 B Four tags must be scanned in order to go to the next parameter Selects the bar code type for entering its ass...

Page 69: ...not use Common Bytes Permits you to specify the data sent to the host terminal or PC in the Unique Identifier field Each entry is unique to the previously specified Bar Code Type Input this informati...

Page 70: ...is parameter only if UPC D is specified as the bar code type To include the Version Number in ASCII scan the Hex 1 tag Scan the Hex 0 tag if you do not want to include the Version Number The default i...

Page 71: ...no parity and 7 bit character length results in sending two stop bits Two stop bits must also be received Scan the appropriate Hex 0 through Hex 4 tag to select the desired Parity The default is Odd...

Page 72: ...ore transmitting and ignores the state of CTS Hex 3 tag RTS is always low and NCR 7800 waits for CTS to go high before transmitting Hex 4 tag RTS is always high and NCR 7800 waits for CTS to go high b...

Page 73: ...n XOff and ACK NAK and XOn XOff If you select ACK NAK each message sent requires an ACK or a NAK to be returned before another message can be sent Receiving a message properly causes an ACK to be sent...

Page 74: ...A EAN 8 and EAN 13 and disable UPC E A timer is set when sending a message to the host terminal or PC If the timer expires before receiving an ACK or NAK response the message is sent again Scan the H...

Page 75: ...he default is Disable When selecting RS 232 Direct communications protocol the Prefix Byte option is enabled Specifies what ASCII code to use for the Prefix Byte Enter your selection by scanning the t...

Page 76: ...able the Terminator Byte or scan the Hex 1 tag to enable it The default is Enable Specifies what ASCII code to use for the Terminator Byte Enter your selection by scanning the two appropriate Hex tags...

Page 77: ...at power up or upon receiving a Send Power Up Message command Enables or disables the Power Up Message function The default is Disable Stores the content of the power up message Up to twelve pairs of...

Page 78: ...isplay message is displayed The selections are from 0 9 and increment the time from 10 seconds to 55 seconds in 5 second intervals The default value is a display time of 15 seconds There are three cha...

Page 79: ...ameter Version Number Keep track of the current version of the parameter settings by assigning a Parameter Version Number The version number is a two byte entry which means four Hex tags must be scann...

Page 80: ...3DUDPHWHU 9HUVLRQ 1XPEHU 8VHU V XLGH...

Page 81: ...mer Price Verifier Fault Identification 6 1 Diagnostics 6 2 Diagnostics Feedback Points 6 2 Power up Diagnostics 6 3 Real time Diagnostics 6 4 Extended Diagnostics 6 4 Repairing the NCR 7800 6 6 Furth...

Page 82: ......

Page 83: ...XVH RU FWLRQ WR 7DNH Status LED shows error See diagnostics charts on next pages Error tones See diagnostics charts on next pages Bad reads Bad tag Unrecognizable bar code In Programming Mode Intermit...

Page 84: ...nd stepper motor operation if equipped Real time diagnostics continuously check specific components during operation Extended diagnostics may only be run by the user at power up A built in demonstrati...

Page 85: ...QWUROOHU ERDUG DVHU PRGXOH On 1 beep Bad EPROM RQWUROOHU ERDUG 2 flashes 2 beeps RAM write read failure RQWUROOHU ERDUG 4 flashes 4 beeps Laser E4 Laser off but should be on RQWUROOHU ERDUG DVHU PRGXO...

Page 86: ...g the tests Quit the Extended Diagnostics Mode by scanning the Abort tag or power cycling the unit 7DJ 7HVWHG LVSOD HG RPPHQW Hex 2 EIA 232 D communication test See EIA 232 D Turnaround Instructions H...

Page 87: ...Install jumper pins 2 3 and 4 5 at host end of interface cable For 25 Pin D Shell use pins 2 3 For 9 Pin D Shell use pins 7 8 3 Supply power 4 Scan the diagnostic mode tag 5 Scan the Hex 2 tag to run...

Page 88: ...dentify yourself by customer name and that you are experiencing a problem that is covered by mail in warranty or mail in maintenance 2 With the help of the support analysis try to identify the probabl...

Page 89: ...files of documentation are available at http www info ncr com The following publications are available NCR 7800 Installation Guide 497 0405215 NCR 7800 User s Guide BD20 1306 A NCR 7800 Repair Guide B...

Page 90: ...th a UPC label With the fifth read of a tag that cannot be matched the not on file message is displayed Sorry your item is not in our files In demonstration mode scanned items are not transmitted to t...

Page 91: ...A 2 Bar Codes 1 A 2 Bar Codes 2 A 3 Bar Codes 3 A 4 Bar Codes 4 A 4 Label Identifiers A 5 RS 232 Parameters 1 A 5 RS 232 Parameters 2 A 6 RS 232 Prefix Byte A 6 RS 232 Terminator Byte A 7 Power Up Mes...

Page 92: ......

Page 93: ...e n g t h M i l l i s e c o n d s C 5 0 1 7 5 2 1 0 0 3 1 2 5 4 1 7 5 6 2 0 0 7 2 2 5 8 2 5 0 9 1 5 0 5 5 3 2 D T o n e V o l u m e 0 6 1 4 N o t e W h e n e n t e r i n g T o n e F r e q u e n c y T...

Page 94: ...1 3 5 0 1 5 0 0 1 0 3 0 1 2 O f f O n 7 4 5 6 8 7 S t a n d a r d V a l u e s M u l t i p l i e d V a l u e s D i s a b l e E n a b l e D M u l t i p l i e r 1 2 1 0 0 5 1 0 1 5 2 0 2 5 3 0 3 5 4 0 4...

Page 95: ...i s a b l e 0 E n a b l e 1 M i n i m u m C h a r a c t e r s A l l o w e d B F u l l A S C I I C D i s a b l e 0 C h e c k D i g i t P r e s e n t D E n a b l e 1 D i s a b l e 0 T r a n s m i t C h...

Page 96: ...a n s m i t C h e c k D i g i t E n a b l e 1 D i s a b l e 0 V a l u e 1 C h a r a c t e r s M i n i m u m D e f a u l t 0 8 V a l u e 2 C h a r a c t e r s M a x i m u m D e f a u l t 1 6 C h a r a...

Page 97: ...s i o n N u m b e r U P C D O n l y I n c l u d e 1 D o N o t I n c l u d e 0 D e f a u l t S u f f i x N o n e U n i q u e P r e f i x U n i q u e S u f f i x 1 2 3 4 0 F H e x C h a r a c t e r H e...

Page 98: ...D i s a b l e U P C A D i s a b l e E A N 8 3 E n a b l e U P C A E n a b l e E A N 8 D i s a b l e E A N 1 3 E n a b l e E A N 1 3 D i s a b l e E A N 1 3 E n a b l e E A N 1 3 D i s a b l e U P C E...

Page 99: ...a g e 0 0 F 0 F 0 F H e x C h a r a c t e r A S C I I C o d e C h a r t 0 F H e x C h a r a c t e r A S C I I C o d e C h a r t H e x C h a r a c t e r A S C I I C o d e C h a r t H e x C h a r a c t...

Page 100: ...o n N u m b e r 0 F 0 F 0 F 0 F D e f a u l t s 0 0 0 0 1 4 7 9 5 C o n f i g u r a t i o n D e f a u l t 0 3 D e f a u l t 0 1 R S 2 3 2 I n d i r e c t R S 2 3 2 D i r e c t 2 R S 2 3 2 D i r e c t...

Page 101: ...Index...

Page 102: ......

Page 103: ...15 Minimum Characters Allowed 5 15 Full ASCII 5 15 Check Digit Present 5 15 Transmit Check Digit 5 15 Bar Codes 3 5 16 Interleaved 2 of 5 5 16 Bar Code Length 5 17 Value 1 and Value 2 5 17 Check Digi...

Page 104: ...tics 6 3 Real time Diagnostics 6 4 Extended Diagnostics 6 4 Display Parameters 5 32 Default Display Time 5 32 Character Set Selection 5 32 Environmental Considerations 2 2 Extended Diagnostics 6 4 Fau...

Page 105: ...liance with ADA Guidelines 2 3 Weight Considerations 2 4 Store Layout Considerations 2 4 Cable Requirements 2 5 Interface Cable 3 6 Introduction to Customer 4 4 Label Distance 4 2 Label Identifiers 5...

Page 106: ...orksheets 5 4 Shortcuts 5 4 ASCII Characters 5 4 Default Modes 5 5 Defaults Table 5 6 Programming Tip 5 8 Parameter Version Number 5 33 Physical Considerations 2 1 Power Considerations 2 3 Power up Di...

Page 107: ...ar Code Length 5 17 Value 1 and Value 2 5 17 Check Digit Present 5 17 Transmit Check Digit 5 17 Bar Codes 4 5 18 Code 128 5 18 Minimum Data Characters Allowed 5 18 UCC 128 5 18 Label Identifiers 5 19...

Page 108: ...31 Set Power Up Message 5 31 Data 5 31 Display Parameters 5 32 Default Display Time 5 32 Character Set Selection 5 32 Parameter Version Number 5 33 Programming Worksheets A 1 Communications Protocol...

Page 109: ...s 2 5 27 BCC Option 5 27 Interface Control 5 27 Check Digit 5 28 Retransmit on ACK NAK Timer Expiration 5 28 RS 232 Prefix Byte 5 29 Prefix Byte 5 29 ASCII Code 5 29 RS 232 Terminator Byte 5 30 Termin...

Page 110: ...od Read Tone A 1 Timeouts A 2 Bar Codes 1 A 2 Bar Codes 2 A 3 Bar Codes 3 A 4 Bar Codes 4 A 4 Label Identifiers A 5 RS 232 Parameters 1 A 5 RS 232 Parameters 2 A 6 RS 232 Prefix Byte A 6 RS 232 Termin...

Page 111: ...tion 5 4 3 2 1 0 Appearance 5 4 3 2 1 0 Examples 5 4 3 2 1 0 Illustrations 5 4 3 2 1 0 Job performance 5 4 3 2 1 0 Question resolution 5 4 3 2 1 0 Overall satisfaction 5 4 3 2 1 0 Indicate the ways yo...

Page 112: ...Organization Company Address Phone Fax Thank you for your evaluation of this publication Fold the form where indicated tape please do not staple and drop in the mail F 8763 0695 NO POSTAGE NECESSARY I...

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