NCR 6932-2202-9090, User Manual

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4-44 Maintenance and Troubleshooting
Troubleshooting the Keyboard
NCR offers both on–site and mail–in service for the keyboard. Before calling for service
or mailing in your unit for repair, read the following troubleshooting tips to ensure the
keyboard needs repair. These tips include actions that can be used to correct specific
problems without the aid of a trained technician.
Note: For problems that are not listed in this section and those that are not resolved by
the suggested solutions, call for service.
Keyboard is not working
Probable Cause Possible Solution
The keyboard is not
powered. Check the POS terminal power.
The keyboard cable is
not connected. Connect the cable to the keyboard and connect
the keyboard cable to the keyboard port of the
POS terminal.
The keylock is in “L”
position (LED green). Turn the keylock to another position.
The keyboard is
defective. Call for service.
Some keys on the keyboard are not working
Probable Cause Possible Solution
The keyboard cable is
not connected. Connect the keyboard cable to the PC keyboard
port and to the back of the keyboard.
The keyboard is
configured incorrectly. Reconfigure the keyboard through the
configuration software.
The keyboard is “hot–
plugged” into the POS
terminal while the POS
terminal is powered on. Reboot the system.
The keyboard is
defective. Call for service.