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NCR 5964, User Manual

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NCR 5964 User Manual Download Page 6

iv 

Revision Record 

Issue Date 

Remarks 

A

 

Feb

 

2002

 

First

 

issue

 

B

 

May

 

2002

 

Added

 

Touch

 

Screen

 

Calibration

 

section

 

C

 

July

 

2003

 

Removed

 

Repair

 

section

 

(

see

 

B005

‐

0000

‐

1533)

 

D

 

Dec

 

2003

 

Added

 

new

 

Table

 

Top

 

Mount

 

E

 

Dec

 

2004

 

New

 

LCD

 

panel;

 

Hampshire

 

Touch

 

Driver

 

F

 

June

 

2006

 

Removed

 

Enhanced

 

Remote

 

Mount

 

Safety and Regulatory Information 

The

 

NCR

 

RealPOS

 

7457

 

conforms

 

to

 

all

 

applicable

 

legal

 

requirements.

 

To

 

view

 

the

 

compliance

 

statements

 

see

 

the

 

NCR

 

RealPOS

 

Terminals

 

Safety

 

and

 

Regulatory

 

Statements

 

(B005

‐

0000

‐

1589).

 

 

Summary of Contents for 5964

Page 1: ...NCR 5964 12 1 inch Touch LCD Release 1 2 User Guide B005 0000 1324 Issue F ...

Page 2: ...s described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representative or NCR office for information that is applicable and current To maintain the quality of our publications we need your comments on the accuracy clarity organization and value of this book Address c...

Page 3: ...Connector 1 4 Optional Features 1 5 2 Track JIS MSR 1 5 No MSR Kit 1 5 Peripheral Tray Mount for 5964 1 5 Weights and Measures Label Kit 1 5 12 1 inch LCD Display 1 6 LCD Panel 1 6 LCD Adapter Board 1 6 LCD Backlight Inverter Module 1 7 Chapter 2 Site Preparation Physical Environment 2 1 Operating Range 2 1 Storage Range 2 1 Transit Range 2 1 Electrical Environment 2 2 Power Consumption Touch Head...

Page 4: ...rating the Touch Screen Hampshire Calibration Procedures 4 1 Installing the Driver 4 2 Calibrating the Touch Screen 4 4 Touch Screen Options 4 7 Additional Screen Settings 4 8 3M MicroTouch Calibration Procedures 4 9 Touch Screen Calibration 4 9 Calibration Flow Chart 4 10 2 Point Calibration Procedure 4 11 Cursor Stabilization Procedure 4 14 25 Point Linearization Procedure 4 16 Restore Defaults ...

Page 5: ... Controller Interface 5 2 Touch Screen Interface 5 2 MSR Interface 5 4 PS 2 Keyboard Interface 5 4 Panel OFF ON Sequence 5 4 Chapter 6 Migrating from 3M MicroTouch to Hampshire Touch Driver SW Migration Considerations 6 1 Chapter 7 Maintenance Touch Screen Cleaning Procedures 7 1 MSR Cleaning Cards 7 1 ...

Page 6: ...005 0000 1533 D Dec 2003 Added new Table Top Mount E Dec 2004 New LCD panel Hampshire Touch Driver F June 2006 Removed Enhanced Remote Mount Safety and Regulatory Information The NCR RealPOS 7457 conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements B005 0000 1589 ...

Page 7: ...isplay with Touch Screen It s available in two color schemes Beige G11 Charcoal Gray CG1 Serial Number Location The serial number is on two labels One label is located under the MSR card swipe on the unit chassis By tilting the LCD display and removing the Cable Cover you can see the other label ...

Page 8: ...5964 5702 12 1ʺ Single Bulb Standard Brightness Touch Screen No MSR No Mount No cables CG1 5964 6002 12 1ʺ Dual Bulb High Brightness Touch Screen No MSR No Mount No cables G11 5964 6202 12 1ʺ Dual Bulb High Brightness Touch Screen No MSR No Mount No cables G11 5964 6402 12 1ʺ Dual Bulb High Brightness Touch Screen No MSR No Mount No cables G11 ...

Page 9: ...LCD backlight hardware switch selectable at full or reduced brightness Dual bulb models only Wedge controller for MSR and Speaker Internal mono speaker controlled by wedge controller Custom LCD cable for 7452 7453 LCD interface with RS 232 and PS 2 Integrated and remote cable length options 1m or 4m Three Track ISO MSR Tilt and Swivel Remote Mount Integrated Mount for RealPOS 80 and 7452 Periphera...

Page 10: ...ces in series with a standard PC keyboard The retail workstation or PC interprets the data flow as keyboard input For more information on the Wedge refer to the NCR Wedge Software User s Guide BD20 1368 B The 5964 includes support for a decoded RS 232 scanner Speaker The 5964 includes a built in speaker controlled by the wedge controller only External Standard PC Keyboard Connector Because the 596...

Page 11: ...R is installed Peripheral Tray Mount for 5964 This kit is used to attach the 5964 2000 integrated model to the workstation A Peripheral Tray for 5964 kit 7452 K301 is needed to connect the 5964 to the workstation Weights and Measures Label Kit This kit 5964 K000 includes 10 weights and measures labels A weights and measures label must be placed on the 5964 display when the workstation configuratio...

Page 12: ...h are used to identify the panel being used These parameters are provided in the LCD harness The Panel ID values are defined as ID Value Panel Type ID Value Panel Type 0 DSTN Sharp LM80C312 8 TFT Samsung LTM1201SI T01 1 DSTN Sharp LM12S49 9 TFT Type 2 Reserved 2 DSTN Type 3 Reserved 10 TFT Type 3 Reserved 3 DSTN Type 4 Reserved 11 TFT Type 4 Reserved 4 DSTN Type 5 Reserved 12 TFT Type 5 Reserved 5...

Page 13: ...ich is integrated on the LCD controller board in the 12 1 LCD While the inverter can be set to various levels of brightness the 12 1 LCD can only turn the backlight to maximum brightness or a lower brightness for dark environments The inverter generates the high voltage necessary to start and run a dual CCFL backlight ...

Page 14: ...1 8 Chapter 1 Overview ...

Page 15: ...in this section Operating Range Condition Range Temperature 5 to 45 C Relative Humidity 10 to 90 Non condensing Atmospheric Pressure 3000 meters max Storage Range Condition Range Temperature 10 to 50 C Relative Humidity 10 to 90 Transit Range Condition Range Temperature 40 to 60 C One week max Relative Humidity 5 to 95 ...

Page 16: ...Typical Current Max 12 1 LCD 12 V Supply Voltage 10 1000 mA 1500 mA 5V External Keyboard Voltage 5 N A 250 mA 5V External Wedge Scanner Voltage 5 N A 250 mA Power Consumption Touch Head Typical Maximum 12 1 LCD 12 W 18 W Dimensions 21209 348 mm 13 7 in 252 mm 9 9 in 297 mm 11 7 in ...

Page 17: ...agency for the country of installation Caution Use a grounding strap when installing this feature Installing the 5964 The 5964 is fully assembled at the factory This section describes Connector Access Connector Location Mounting options Cable Routing Connecting the 5964 to a terminal Connecting a keyboard to the 5964 Powering Up Screen Saving Features Remove the 5964 from the shipping package and ...

Page 18: ...on Connector Panel Access The 5964 has 4 cable connectors They are located on the bottom of the Touch LCD assembly Tilt display to access the cable connectors 19453 Connector Panel Wedge Scanner PS 2 Keyboard RS 232 DVI 19454 ...

Page 19: ...tal surface It can also be configured with an integrated mount that attaches to the retail terminal 19429 5964 Cables Connecting to a POS Please refer to your terminal s Hardware User s Guide for installation instructions and to the Site Preparation Guide for the proper hole sizes to cut when routing this cable within a modular configuration ...

Page 20: ...3 4 Chapter 3 Installation Cable Routing The cables are routed down through the Mount Assembly Standard Remote Table Top Mount 5964 K030 31 21210 ...

Page 21: ...er Cord into an AC power source 2 Power on the workstation Screen Saving Feature The display has a time out function that causes the display to go blank after several minutes of inactivity The screen saving feature is controlled by NCR platform software that comes as part of the standard terminal operating system image This functionality is also available by installing the Retail Platform Software...

Page 22: ...3 6 Chapter 3 Installation ...

Page 23: ...libration Procedures Be sure to observe for the following Touch Screen calibration guidelines Calibrate the touch screen as part of the installation process Recalibrate the touch screen when the system is installed at its final location Recalibrate whenever the terminal is moved to a new location Recalibrate the touch screen anytime the system has been disassembled for servicing Download the Calib...

Page 24: ...e it before continuing with this installation process 1 Extract the Hampshire driver installation files into to a working directory on the host terminal 2 Locate and run the TSHARC USB Setup exe program 3 At the Welcome screen select Next 4 At the License Agreement screen select Accept Next 5 Select the 12 or 10 Bit Controller Type and the Serial RS 232 Controller Interface Next ...

Page 25: ...ouch Screen 4 3 6 Select the COM port that you connected the serial cable to The 9600 Baud Rate can be left selected Do not select the Capacitive Controller box 7 Setup is ready to install Select Next Finish 8 Restart the system ...

Page 26: ...shire Control Panel Start Programs Hampshire TSHARC Control Panel Caution DO NOT touch the screen after you launch the Control Panel for the first time There is about a 15 second delay before the Calibration routine automatically starts The following screen is displayed during this time ...

Page 27: ...ng the Touch Screen 4 5 2 Press the Calibration target to begin the calibration procedure 3 Touch the target and hold it until you are instructed to release it Repeat this procedure with each of the targets as they appear ...

Page 28: ...4 6 Chapter 4 Calibrating the Touch Screen 4 Touch the screen in several locations to test the calibration 5 Select Accept if you are satisfied with the results If not repeat the process ...

Page 29: ...uch Screen Options If you feel the 4 Point Calibration is not sufficient you can configure the program to provide additional points for more accuracy 1 Select the Calibration tab 2 Select the Configuration button to configure the calibration type ...

Page 30: ...h More points are more result in a more accurate calibration Choose which calibration you prefer and select OK Additional Screen Settings After the touch screen is calibrated adjust the following features to meet your preferences Double Click Option Right Mouse Click Touch Modes Touch Sounds Tack Bar Pull Up Touch Offset ...

Page 31: ...alibrate if you switch to a new screen resolution Use the TouchWare utilities to perform the following procedures 2 Point Calibration Cursor Stabilization 25 Point Linearization Restore Defaults Procedure The TouchWare utilities are available on the NCR Gold Drives for WinNT Win2K WinXP Pro and WinXPe Application software can possibly generate a dialog box from the Touch Driver with the message th...

Page 32: ... use the internal linearity data ALWAYS choose YES No Yes No Yes Perform 2 Point Calibration Stop Perform Cursor Stabilization Yes No Perform Restore Defaults 1st Time Hardware needs Servicing Perform 2 Point Calibration Perform 25 Point Linearization Perform 2 Point Calibration Stop Stop 2nd Time Is Calibration Correct Test by touching all 4 corners and the edges of the screen Is Calibration Corr...

Page 33: ...ting the Touch Screen 4 11 2 Point Calibration Procedure 1 From the Windows Start button select Settings Control Panel TouchWare 2 From the MicroTouch Touchscreen Properties screen select Calibrate to begin calibration ...

Page 34: ...4 Point Calibration methods available ALWAYS use the 2 Point method If you inadvertently run the 4 Point method then you must run the 25 Point Linearization follow the flow chart beginning at 25 Point Linearization For best results press the target as accurately as possible Hold your finger in place until notified by the target and then lift your finger off the target 4 Repeat this procedure for t...

Page 35: ...ing that the cursor follows your finger It is also suggested that you Touch all 4 Corners and verify that the cursor moves deeply into the corners 7 Select Done 8 If you are satisfied with the calibration results you can select Close to exit the TouchWare program If the system is still out of calibration after performing the 2 Point Calibration then perform the Cursor Stabilization procedure follo...

Page 36: ...ng the Touch Screen Cursor Stabilization Procedure This procedure adjusts the touch screen frequency so the cursor is steady when you touch the screen 1 In TouchWare go to the Cursor tab and Select the Stabilize Cursor button ...

Page 37: ...Chapter 4 Calibrating the Touch Screen 4 15 2 Select Yes to continue 3 Do not touch the screen during the test ...

Page 38: ...ld be smooth If you still see erratic or jittery cursor movement then choose the next best frequency and select Apply again When you are satisfied with stabilization select OK 6 Perform the 2 Point Calibration procedure If you are still having calibration problems then perform the 25 Point Linearization procedure follow the flow chart beginning at 25 Point Linearization 25 Point Linearization Proc...

Page 39: ... resolved by the 2 point Calibration or Cursor Stabilization procedures 1 In TouchWare go to the Tools tab and Select the Linearize button Perform the 25 Point Linearization and 16 Point Accuracy Test If the Linearize button is grayed out not accessible you have to enable the feature Enabling the Linearization Function a Select the Options button ...

Page 40: ...een b Select the Advanced button c In the list of Advanced Features Check the box for Enable Linearization None of the other items should be checked d Select the Close Æ Close to return to the Tools tab You can now select the Linearize button ...

Page 41: ...ching the targets as you used in the 2 Point Calibration procedure 3 After touching all 25 points select the Continue button to perform the 16 Point Accuracy Test or select Done to save the Linearization Data If neither is selected the program will time out and the Original Linearization Data will be restored ...

Page 42: ...cy of the calibration As each target is touched the vertical horizontal Error Range is displayed The acceptable margin of error is less than 1 5 5 Perform the 2 Point Calibration procedure If the calibration is still unsatisfactory or the error range 1 5 then perform the Restore Defaults procedure follow the flow chart beginning at Restore Defaults ...

Page 43: ...ts Procedure This procedure returns the touch firmware to the factory default values and is performed to correct severe touch calibration problems Note A keyboard is required for this procedure 1 In TouchWare go to the Tools tab and Select the Terminal button ...

Page 44: ... Screen 2 At the Terminal screen press the CONTROL and A keys at the same time CTRL A A smiley face is displayed 3 Enter RD in CAPS and then press the Enter key A smiley face followed by a zero 0 is displayed indicating successful restore ...

Page 45: ...ocedure follow the flow chart beginning at Cursor Stabilization Restore Defaults Procedure This procedure returns the touch firmware to the factory default values and is performed to correct severe touch calibration problems Note A keyboard is required for this procedure 1 In TouchWare go to the Tools tab and Select the Terminal button ...

Page 46: ... Screen 2 At the Terminal screen press the CONTROL and A keys at the same time CTRL A A smiley face is displayed 3 Enter RD in CAPS and then press the Enter key A smiley face followed by a zero 0 is displayed indicating successful restore ...

Page 47: ...ge the touch screen glass First check the cable connections on the Touch Screen glass 6 The final step is to replace the Main controller Board If this corrects the problem then the old glass is probably OK to reuse If there are problems in detecting the Touch Controller then 1 Check that all harnesses on the Touch Sensor and Main controller Board are firmly seated Check that the Touch Sensor s fle...

Page 48: ...controller Board or re image the Hard Drive Windows may display a dialog box indicating that the Hardware Calibration Data does not match the Windows Registry settings Answering either OK or Cancel is not important provided you perform the 25 Point Linearization before placing the terminal back into service ...

Page 49: ...touches are suspected run the Noise Check Utility from the Microcal program Choose the recommended frequency the one with the lowest noise level This should also be done if the Touch Screen is still not calibrated after one attempt to recalibrate it 1 Set the video resolution by going to the Tools menu Video and selecting 800 x 600 256 colors 2 Go to the Tools menu select Noise Check 3 Follow the ...

Page 50: ...g actions in the order listed 1 Recalibrate 2 If recalibration is unsuccessful after two attempts then run the Noise check to change the frequency 3 If you are still unable to calibrate change the touch screen glass 4 The final step is to replace the Touch Controller Board If this corrects the problem then the old glass is probably OK to reuse ...

Page 51: ...ion parameters are preserved in the Windows 95 Registry This chapter provides information on the device interfaces 12 1 Inch DynaKey Video Drivers When using 12 1 displays the required video drivers depends on which class model of the terminal that it is configured with or if the display is being used with the C T 69000 LCD SVGA Video Adapter card The drivers are available on NCR software CD NCR 7...

Page 52: ... port The 5964 LCD uses the Serial SMT3 controller referenced in that document There is a bar code label two dimensional PDF417 symbology attached to the tail of the touch sensor that contains the 25 point linearization parameters associated with that particular touch sensor This bar code label is scanned and the resulting data block is programmed into an on board non volatile EEPROM on the 5964 L...

Page 53: ... the DOS driver and the mouse emulator expect 9600N81 but can run at 2400 baud The Autobaud feature permits the touch controller to figure out what baud rate the system is running by examining a command from the system The problem is that the system must send the command first If the system sends no command as happens after a stand by the controller does not know the systemʹs baud rate and does no...

Page 54: ... 2 Keyboard Interface A PS 2 style keyboard connector permits alphanumeric entry and non touch applications to be used through a standard PC keyboard You cannot connect and use a Wedge Keyboard in this port Panel OFF ON Sequence Before turning the Panel Off turn off the video using Sequencer Register 1 bit 5 SR01 S in the same manner as IBM recommends for the standard VGA To make Video Off more ef...

Page 55: ...dable from the NCR Support Web Site See the Calibrating the Touch Screen chapter for driver installation information This new driver supports all 5964 2xxx 5xxx 6xxx models current as well as older generation models Note Previously released drivers do not support the new model If the customer s current gold image includes the touch screen driver the gold image must be updated with the new touch dr...

Page 56: ...6 2 Chapter 6 Migrating from 3M MicroTouch to Hampshire Touch Driver ...

Page 57: ... cloth and gently wipe the touch screen clean Warning Do not use any other types of cleaners such as vinegar solvents or degreasers These can damage the screen 2 Wipe the screen and edges dry 3 Make sure the glass and screen edges dry completely before using the unit MSR Cleaning Cards Part Part Number MSR Cleaning Card Dry 998 0052929 MSR Cleaning Card Wet 603 9014730 box of 50 ...

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