NCR 5932, User Manual, Page: 65 / 80

Chapter 5: Service 5-3
Troubleshooting Table
The following table provides general troubleshooting tips. If you
experience a problem with your keyboard, explore the possible
solutions in this table before replacing any component in the system.
Symptom Probable Cause Solution
Keyboard not
working Keylock in “L” position
(LED green) Turn Keylock to another
position
Keyboard not powered
(LED off) Check PC power
Keyboard cable not
connected Connect keyboard cable
to PC USB port
Some keys on the
keyboard not
working Keyboard “hot plugged”
into workstation with
workstation powered on. Re-boot the system
Numeric keypad
returns wrong
keys Numeric keypad not set
up correctly Configure keyboard
numeric keypad for
either “calculator” or
“telephone” layout.
MSR, Keylock,
Scanner, and
External
Keyboard not
working Keyboard cable not
connected Connect keyboard cable
to PC USB port
Keylock in "L" position Turn Keylock to another
position
Speaker not
working Speaker harness not
connected Connect harness to
keyboard control board.