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Currency Dispenser

Clearing Jams - Bunch Dispenser

P77 ATM - Operator Manual

4-7

Bill jam at the pick sensor/module or a gulp feed failure

- Lift

the green catch on the right-hand side of the currency cassette
indicated in the SOH message (cassette position 1 is the top
cassette) and pull the cassette out of the P77.

Reach inside the hole vacated by the cassette and remove any
jammed bills.

Push the cassette back into the P77 until the cassette catch clicks
into place. Proceed to Step 15.

Book.bk Page 7 Tuesday, July 24, 2001 9:13 AM

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Summary of Contents for 5877 Personas

Page 1: ...5877 Personas ATM Operator Manual NORMAL COMM RESET SUPERVISOR Publication ID B006 6210 A000 Date 0701 All manuals and user guides at all guides com l l g u i d e s c m...

Page 2: ...cribed herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representative o...

Page 3: ...interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at hi...

Page 4: ...to consult an NCR service representative immediately Caution NCR Corporation is not responsible for any radio or television interference caused by unauthorised modifications of this equipment or the...

Page 5: ...v P77 ATM Operator Manual Revision Record Date Page Description of Change Jul 01 All New Publication All manuals and user guides at all guides com...

Page 6: ...vi P77 ATM Operator Manual All manuals and user guides at all guides com l l g u i d e s c m...

Page 7: ...nded for NCR customer personnel who are responsible for the day to day operation and maintenance of an NCR 5877 Personas ATM P77 This manual shows operators how to maintain the P77 in an operational s...

Page 8: ...media such as magnetic cards which have been captured by the P77 Chapter 4 Currency Dispenser Chapter 5 Receipt Printer Chapter 6 Journal Printer Chapter 7 describes how to maintain your P77 Chapter...

Page 9: ...ed object Numbered arrows indicate the sequence of actions to be taken Inserts zoom boxes detail a specific action or area of interest Dotted lines indicate the final position of a highlighted object...

Page 10: ...About This Document Guide To Illustrations Used In This Manual x P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 11: ...rted Opening Closing The Exterior Of The P77 2 1 Top Cabinet Opening 2 1 Top Cabinet Closing 2 3 Security Enclosure Opening 2 4 Security Enclosure Closing 2 5 Switching Power On Off 2 6 Mains Power Sw...

Page 12: ...gram 2 24 Volume Control 2 24 Hardware Reset 2 25 Inserting Removing Diskettes 2 26 Inserting Removing Compact Disks 2 28 Chapter 3 Error Reporting Error Reporting Using State Of Health 3 1 How Errors...

Page 13: ...Maintain The P77 7 1 Daily Tasks 7 1 Weekly Tasks 7 1 Emptying the Dip Reader Debris Bin 7 1 Replenishment 7 1 Cleaning Kit 7 2 Looking After The P77 7 3 Weekly Maintenance Procedures 7 3 Cleaning th...

Page 14: ...Table of Contents xiv P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 15: ...e of Contents An Introduction To The Personas 77 P77 ATM Operator Manual Chapter 1 An Introduction To The Personas 77 What is the P77 1 1 Module Location 1 3 All manuals and user guides at all guides...

Page 16: ...Table of Contents An Introduction To The Personas 77 P77 ATM Operator Manual All manuals and user guides at all guides com l l g u i d e s c m...

Page 17: ...controls the various devices such as printers card readers monitor screens and keyboards The P77 is designed to aid customers by automating the following services Cash dispensing Account transaction...

Page 18: ...An Introduction To The Personas 77 What is the P77 1 2 P77 ATM Operator Manual P77 With Bunch Presenter All manuals and user guides at all guides com...

Page 19: ...The external and internal locations of the modules which comprise the P77 are shown in the following illustrations External Location Facia Receipt Printer Functional Display Keys Dip Card Reader Displ...

Page 20: ...cation Supervisor Operator Panel On Off Switch PC Core Floppy Disk Drive CD Rom Journal Printer Receipt Printer I O Panel Power Supply Currency Dispenser Purge Bin Cabinet Front Door Security Enclosur...

Page 21: ...or Mode 2 8 Manually 2 8 Auto Supervisor 2 9 Opening Closing The Standard Security Enclosure 2 10 Lock Types 2 10 Primary Lock Types 2 10 Secondary Lock Types 2 10 Position of Primary and Secondary Lo...

Page 22: ...k 2 18 Activating The Mas Hamilton Lock 2 19 Mas Hamilton Documentation 2 22 Front Operator Interface 2 23 Operator Panel 2 23 State of Health Messages 2 24 Running a Program 2 24 Volume Control 2 24...

Page 23: ...dently of each other This enables the consumables in the top cabinet to be replenished without compromising the security of the cash dispenser Top Cabinet Opening 2 Open the top cabinet as follows 1 I...

Page 24: ...Opening Closing The Exterior Of The P77 2 2 P77 ATM Operator Manual 5 Using both hands carefully pull the facia out of the top cabinet until the slides are fully extended All manuals and user guides a...

Page 25: ...Top Cabinet Closing 2 Close the top cabinet as follows Caution Do not grip the facia when closing the top cabinet 1 With your hands flat either side of the keypad push the facia into the top cabinet...

Page 26: ...s follows 1 Insert the key in the cabinet lock and turn it clockwise 2 Open the cabinet door 3 Unlock the safe door in accordance with the relevant instructions detailed under Open Closing The Standar...

Page 27: ...ty enclosure as follows 1 Close and lock the security enclosure door in accordance with the relevant instructions detailed under Open Closing The Standard Security Enclosure for the configuration of y...

Page 28: ...nclosure Interlock Switch switches power to the cash dispenser located inside the security enclosure On Off Mains Power Switch2 To switch the mains power to the P77 On Off proceed as follows 1 Open th...

Page 29: ...door is opened power to the cash dispenser is switched off by an isolator switch The dispenser isolator switch is located behind a cover on the bottom of the safe Note power is automatically restored...

Page 30: ...ecurity enclosure automatically Manually 2 When you access the top cabinet of the P77 you will have to enter Supervisor Mode manually 1 Open the top cabinet 2 Press the Normal Supervisor switch on the...

Page 31: ...when accessing the security enclosure The P77 will automatically enter Supervisor Mode when the safe door is opened When the safe door is closed the P77 automatically returns to the Normal Mode The su...

Page 32: ...fitted depends on the configuration of the P77 The procedures for opening and closing the various types of lock are the same for both makes Lock Types 2 The possible lock types for primary and seconda...

Page 33: ...pening sequence is as follows 1 Unlock the secondary lock 2 Unlock the primary lock 3 Use the handle to retract the bolt and open the safe door Closing Sequence of the Primary and Secondary Locks The...

Page 34: ...be fitted to the P77 basic combination lock combination lock with a keylock fitted in it combination lock with a silent alarm option All the variants of the combination lock are three number combinati...

Page 35: ...index 1 If a keylock is fitted to the combination lock insert the key into the lock and turn it clockwise 2 Turn the dial a minimum of four turns counter clockwise and stop on 50 3 Turn the dial slow...

Page 36: ...the third time 4 Turn the dial counter clockwise passing the third number 44 once and stop on the third number 44 the second time 5 Turn the dial clockwise until the bolt retracts The lock is now open...

Page 37: ...he P77 Note Before the Mas Hamilton lock can be operated it must be activated Refer to Activating the Mas Hamilton Lock Opening the Mas Hamilton Lock 2 Before the Mas Humiliation lock can be operated...

Page 38: ...wo allocated by the KMC 4 Unlock and open the exterior of the 5877 5 Spin the opening closing knob of the lock counter clockwise this charges the lock until EC is displayed on the LCD Note If DL Dial...

Page 39: ...orrect code PI key is used or there was a bad PI key contact a lightning bolt will be displayed on the LCD indicating an error condition If it was a bad PI key contact YOU HAVE ONE MORE ATTEMPT AT OPE...

Page 40: ...st the key reader 4 A unique 4 digit close code will be displayed All locks are closed Note Take a note of the close code as it is required by the KMC Step 6 5 Close the exterior of the 5877 and remov...

Page 41: ...ine Maintenance FLM or Route person the term FLM will be used throughout the following instructions Note The Mas Hamilton lock may be in more than one mode at a time which means that sometimes the Mas...

Page 42: ...the Mas Hamilton lock Any Cencon Change key may be used in any Cencon Mas Hamilton lock The Change key is not encoded or unique in any way Activate the Mas Hamilton lock as follows 1 Open the Mas Ham...

Page 43: ...clockwise to activate the bolt and charge the Mas Hamilton lock until EC is displayed 11 Turn the opening closing knob to the home position 12 Enter the dispatched combination 13 IPI should be display...

Page 44: ...ns CENCON System 2000 Access Control System Getting Started Guide Supervisor Guide Special Supervisor Guide FLM Dispatcher Guide Route Dispatcher Guide CENCON 2000 System Guide These publications can...

Page 45: ...n with the cardholder display may be a touch screen the Function Display Keys FDKs and the cardholder keyboard to display any error messages or State Of Health SOH messages and to access the various S...

Page 46: ...ber of the program you wish to run or use the Function Display Key FDK alongside the cardholder display or touch the appropriate area on the touch screen Volume Control 2 The volume control knob for d...

Page 47: ...rocedures reloads the system software and initialises the user application program To reset the P77 proceed as follows 1 Open the top cabinet 2 Press the Reset switch on the operator panel 3 Close and...

Page 48: ...g Diskettes 2 To insert or remove a diskettes from the disk drive proceed as follows 1 Open the top cabinet 2 If necessary press in the button shown below to eject the current diskette from the disk d...

Page 49: ...d Inserting Removing Diskettes P77 ATM Operator Manual 2 27 3 Insert the new diskette into the disk drive as shown Standard Enclosure 2 4 Close and lock the top cabinet All manuals and user guides at...

Page 50: ...k CD from the disk drive proceed as follows 1 Open the top cabinet 2 Press the button shown below to open the disk tray and if necessary remove the current CD 3 Insert the new CD with the printed side...

Page 51: ...t Disks P77 ATM Operator Manual 2 29 4 Either re press the button or lightly push the end of the tray inwards until it retracts automatically 5 Close and lock the top cabinet All manuals and user guid...

Page 52: ...Getting Started Inserting Removing Compact Disks 2 30 P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 53: ...rror Reporting Error Reporting Using State Of Health 3 1 How Errors In The PC Module Are Reported 3 3 Error Reporting Using OES Codes 3 5 The OES Codes 3 5 OES Codes Structure 3 5 OES Codes 3 6 OES Co...

Page 54: ...Table of Contents Error Reporting P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 55: ...the modules in your P77 are healthy no module requires to be replenished or replaced a TERMINAL HEALTHY message will be displayed If any module requires attention a message stating the module name an...

Page 56: ...to carry out a replenishment replacement procedure in the near future If required use the relevant VERIFY SOH option as described in the Supervisor Manual to clear the SOH message Note If a SOH messag...

Page 57: ...of the boards in the PC module The boards in the PC module are tested during power up and at reset If a fault is detected on one of the components of the PC module the SOH Light Emitting Diode LED wil...

Page 58: ...Module Are Reported 3 4 P77 ATM Operator Manual The location of the LED for the Pele board is shown in the following illustrations The LED for the Phantom board is located on the SSPA board All manua...

Page 59: ...standard fault finding procedure and the code can be decoded without access to the interior of the P77 to establish the reason for the exception condition and the action to be taken The OES Codes 3 Wh...

Page 60: ...spenser CT1 Currency Cassette Type 1 CT2 Currency Cassette Type 2 CT3 Currency Cassette Type 3 CT4 Currency Cassette Type 4 CRD Magnetic card reader writer FD0 Flex Disk 0 DAS Door Access System PHO S...

Page 61: ...er P77 ATM Operator Manual Chapter 4 Currency Dispenser Replenishing Currency Cassettes 4 1 Emptying The Currency Purge Reject Bin 4 3 Clearing Jams Bunch Dispenser 4 5 All manuals and user guides at...

Page 62: ...Table of Contents Currency Dispenser P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 63: ...ng Currency Cassettes 4 To replenish the currency cassettes in your P77 proceed as follows 1 Open the security enclosure 2 Lift the catch on the right hand side of the currency cassette you wish to re...

Page 64: ...Cassette Owner s Manual D1 1297 A for details of how to open and replenish the currency cassette 4 Push the full cassette firmly into the P77 until the cassette latch clicks into place 5 Repeat Steps...

Page 65: ...Purge Reject Bin P77 ATM Operator Manual 4 3 Emptying The Currency Purge Reject Bin 4 To empty the standard currency purge reject bin in your P77 proceed as follows 1 Open the security enclosure All m...

Page 66: ...and pull the bin out of your P77 3 Remove the currency from the bin 4 Slide the empty bin into your P77 until it locks in place 5 Close and lock the security enclosure 6 Follow your in house procedur...

Page 67: ...a currency dispenser jam will be a State Of Health SOH message To clear a currency jam proceed as follows 1 Open the security enclosure 2 Lift the currency dispenser catch and use the green handle to...

Page 68: ...at the pick sensor module or a gulp feed failure go to Step 4 If the SOH message indicates a bill jam in the main transport proceed to Step 7 If the SOH message indicates a bill jam at sensor 2 proce...

Page 69: ...ght hand side of the currency cassette indicated in the SOH message cassette position 1 is the top cassette and pull the cassette out of the P77 5 Reach inside the hole vacated by the cassette and rem...

Page 70: ...ams Bunch Dispenser 4 8 P77 ATM Operator Manual 7 Bill jam in the main transport Turn the pulley on the side of the dispenser counter clockwise until the bills enter the stacking area All manuals and...

Page 71: ...Jams Bunch Dispenser P77 ATM Operator Manual 4 9 8 Insert your hand through the hole in the side of the dispenser as shown and remove the bills Proceed to Step15 All manuals and user guides at all gui...

Page 72: ...ms Bunch Dispenser 4 10 P77 ATM Operator Manual 9 Bill jam at sensor 2 Turn the large gear wheel on the side of the dispenser until the clamp arm indicated below is in its up position All manuals and...

Page 73: ...Clearing Jams Bunch Dispenser P77 ATM Operator Manual 4 11 10 Insert your hand through the hole in the side of the dispenser as shown and remove the bills Proceed to Step15 All manuals and user guides...

Page 74: ...ring Jams Bunch Dispenser 4 12 P77 ATM Operator Manual 11 Bill jam at sensor 1 Lift the catch on the left hand side of the purge bin and pull the purge bin out of the dispenser All manuals and user gu...

Page 75: ...ated by the purge bin and remove any jammed bills If you cannot reach the bills turn the drums indicated below until the bills are in an accessible position and then remove them 13 Push the purge bin...

Page 76: ...ntil the bills are in an accessible position Reach into the transport and remove the bills 15 Push the dispenser back into the P77 16 Close and lock the security enclosure 17 Follow your in house proc...

Page 77: ...Table of Contents Receipt Printer P77 ATM Operator Manual Chapter 5 Receipt Printer Replenishing Paper 5 1 Clearing Jams 5 6 All manuals and user guides at all guides com...

Page 78: ...Table of Contents Receipt Printer P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 79: ...eet the specification given in NCR publication Consumable Items For Self Service B006 4992 0000 To replace the printer paper proceed as follows 1 Open the top cabinet 2 Press the Normal Supervisor swi...

Page 80: ...over using the green locking lever the cover will spring open 4 Lift out the paper roll core spindle and any remaining paper Pull out any paper from the paper entry slot Discard the paper roll core an...

Page 81: ...remain on the roll Tear off the end of the supply roll to make a reasonably straight edge without creases 7 Insert the spindle into the core of the new paper roll Lower the paper roll into the printer...

Page 82: ...ceipt Printer Replenishing Paper 5 4 P77 ATM Operator Manual 8 Manually guide the paper into the printer entry slot until it stops approximately 75 mm 3 in All manuals and user guides at all guides co...

Page 83: ...feed the paper through the printer print a test graphic and feed the receipt out of the transport 10 Remove the receipt from the exit slot 11 Follow your in house procedures for indicating that the p...

Page 84: ...eceipt printer proceed as follows 1 Open the top cabinet 2 Press the Normal Supervisor switch on the operator panel to the Supervisor position 3 Inspect the printer to see if you can identify the caus...

Page 85: ...mmed paper from the exit slot end of the transport 6 Lift the transport to align it with the exit slot and slide the printer forwards until the plunger engages 7 Check that the transport is engaged co...

Page 86: ...eceipt Printer Clearing Jams 5 8 P77 ATM Operator Manual 8 Paper jammed in the printer transport remove it carefully using your fingers All manuals and user guides at all guides com l l g u i d e s c...

Page 87: ...Clearing Jams P77 ATM Operator Manual 5 9 9 Paper jammed under the printer cover open the print mechanism cover using the green locking lever the cover will spring open All manuals and user guides at...

Page 88: ...ing the paper roll away from the front of the printer If the roll does not turn freely remove it from the printer and check that there are no foreign objects preventing the paper roll from rotating 12...

Page 89: ...Jams P77 ATM Operator Manual 5 11 13 Close the print mechanism cover push it down until it clicks 14 If necessary tear off the end of paper roll to make a reasonably straight edge All manuals and user...

Page 90: ...eipt Printer Clearing Jams 5 12 P77 ATM Operator Manual 15 Manually guide the paper roll into the printer entry slot until it stops approximately 75 mm 3 in All manuals and user guides at all guides c...

Page 91: ...paper through the printer print a test graphic and feed the receipt out of the transport 17 Remove the receipt from the exit slot 18 Follow your in house procedures for indicating that a jam has been...

Page 92: ...Receipt Printer Clearing Jams 5 14 P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 93: ...le of Contents Journal Printer P77 ATM Operator Manual Chapter 6 Journal Printer Replenishing Paper Graphics Printer 6 1 Clearing Jams Graphics Printer 6 13 All manuals and user guides at all guides c...

Page 94: ...Table of Contents Journal Printer P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 95: ...tion Consumable Items for Self Service B006 0000 4992 If your ATM is configured with Electronic Journal refer to the NCR publication NDC Supervisor s Reference Manual B006 0000 2487 To replace the jou...

Page 96: ...ter 6 2 P77 ATM Operator Manual 3 If there is any paper left on the supply roll press the paper feed button to wind on a few turns of blank paper to protect the printed journal roll All manuals and us...

Page 97: ...ng Paper Graphics Printer P77 ATM Operator Manual 6 3 4 Remove the printed journal roll by pushing it up from underneath If necessary tear off the paper against the serrated cutter All manuals and use...

Page 98: ...Journal Printer Replenishing Paper Graphics Printer 6 4 P77 ATM Operator Manual 5 Remove the take up spindle from the paper roll All manuals and user guides at all guides com...

Page 99: ...Journal Printer Replenishing Paper Graphics Printer P77 ATM Operator Manual 6 5 6 Lift one of the green locking levers to open the print mechanism All manuals and user guides at all guides com...

Page 100: ...Journal Printer Replenishing Paper Graphics Printer 6 6 P77 ATM Operator Manual 7 Remove the paper roll core and any remaining paper from the printer All manuals and user guides at all guides com...

Page 101: ...fficient paper from the new journal roll so that there are no traces of glue or tape Place the new roll in the journal printer as shown 9 Tear the end of the paper to leave a reasonably clean and stra...

Page 102: ...the paper entry cover with one hand feed the paper through until the end is visible Release the paper entry cover 11 Pull about 300 mm 12in of paper through the print mechanism Fold the end of the pap...

Page 103: ...t the black end is at the same side of the printer as the black roll guide Insert the folded edge of the paper into the slot on the take up spindle and wind the paper around the core two or three time...

Page 104: ...of the spindle is against the black roll guide push the take up spindle down between the roll guides until it clicks into place Starting with the spindle at an angle will make it easier to fit betwee...

Page 105: ...graphic will be printed automatically A smiley graphic indicates correct operation A picture of the printer showing a paper roll being removed indicates that the empty paper core was left in the print...

Page 106: ...s shown in Step 8 and repeat Steps 9 through to 15 17 Check that the paper is not too close to one side or it may crumple against the roll guides and cause a jam Open the print mechanism and slide the...

Page 107: ...ill be a State Of Health message or overprinting To clear a paper jam within the journal printer proceed as follows 1 Open the top cabinet 2 Press the Normal Supervisor switch on the operator panel to...

Page 108: ...If anything is printed on this paper keep it with the printed take up roll Warning Take care when clearing the print mechanism as the serrated cutter may cause injury 6 Check the supply roll to see th...

Page 109: ...t mechanism cover pushing it until it clicks shut A smiley graphic should be printed Press the paper feed button until the paper has smoothed out and appears to be feeding through without problems 9 I...

Page 110: ...Journal Printer Clearing Jams Graphics Printer 6 16 P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 111: ...Weekly Tasks 7 1 Emptying the Dip Reader Debris Bin 7 1 Replenishment 7 1 Cleaning Kit 7 2 Looking After The P77 7 3 Weekly Maintenance Procedures 7 3 Cleaning the Facia and Exterior Panels 7 3 Cleani...

Page 112: ...Table of Contents Maintenance P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 113: ...s are required Clean the facia and exterior panels Clean the heads of the magnetic card reader Emptying the Dip Reader Debris Bin 7 Check and when necessary empty the Dip card reader debris bin Replen...

Page 114: ...ng of your ATM The kit is obtainable from your local NCR Field Engineering organisation and contains the materials shown in the following list Item Quantity Size General surface cleaner 100 ml 0 18 UK...

Page 115: ...cloth clean the surface of the facia and exterior panels Using a dry lint free cloth wipe down the surface of the facia and exterior panels Paint grease or dirt can be removed by a light application o...

Page 116: ...NCR part number 998 0052929 or equivalent Proceed as follows 1 Open the top cabinet 2 Press the Normal Supervisor switch on the operator panel to the Supervisor position 3 Prepare the cleaning card a...

Page 117: ...ual 7 5 Printer Media Storage 7 To get the best results from your printer store spare paper supplies in a cool dry dust free place Leave the articles in their original packing material until required...

Page 118: ...Maintenance Printer Media Storage 7 6 P77 ATM Operator Manual All manuals and user guides at all guides com...

Page 119: ...18 Security Enclosure 2 5 The P77 2 1 Top Cabinet 2 3 Closing Sequence Primary and Secondary Locks 2 11 Combination Changing 2 14 Combination lock 2 10 Basic 2 12 Changing Combination 2 14 Customer se...

Page 120: ...ng supervisor mode 2 8 Error message identification number 3 1 Error Reporting OES codes 3 5 PC module 3 3 State of health 3 1 Using OES Codes 3 5 With State of health 3 1 F Factory set combination Un...

Page 121: ...Security Enclosure 2 4 Opening The Top Cabinet 2 1 Opening Closing Standard security enclosure 2 10 Switching Power On Off 2 6 Guide To Illustrations ix H Hardware Reset 2 25 How errors are reported P...

Page 122: ...ins Power Switch 2 6 Maintenance Daily tasks 7 1 Looking after the P77 7 3 Requirements 7 1 Weekly tasks 7 1 Manual Supervisor Mode 2 8 Mas Hamilton Lock Activating 2 19 Closing 2 18 Documentation 2 2...

Page 123: ...With keylock 2 10 Keylock 2 10 Mas Hamilton Lock 2 10 Printer media storage 7 5 Purpose And Audience vii R Receipt Printer Clearing jams 5 6 Replenishing Paper 5 1 Removing Compact Disks 2 28 Diskett...

Page 124: ...2 13 Keylocks 2 12 Locking the Combination lock 2 14 Opening Closing 2 10 State of health 3 1 Asterisks 3 1 Error reporting 3 1 Supervisor mode Auto Supervisor 2 9 Manual 2 8 Switching Power On Off M...

Page 125: ...ylock 2 12 Customer set combination 2 14 Factory set combination lock 2 13 W Weekly maintenance tasks 7 1 7 3 What is required to maintain your terminal 7 1 What is the P77 1 1 What This Manual Contai...

Page 126: ...Index Index 8 P77 ATM Operator Manual All manuals and user guides at all guides com l l g u i d e s c m...

Page 127: ...4 3 2 1 0 2 Fair Organization 5 4 3 2 1 0 1 Poor Appearance 5 4 3 2 1 0 0 Not Applicable Examples 5 4 3 2 1 0 Illustrations 5 4 3 2 1 0 Job performance 5 4 3 2 1 0 Question resolution 5 4 3 2 1 0 Ove...

Page 128: ...w ncr com product infoprod dundeeip e mail user feedback scotland ncr com If we may contact you concerning your comments please fill in the information below Thank you for your evaluation of this publ...

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