11
Warranty
At this time, please supply your Account Manager with the following information to ensure your claim is
resolved as quickly as possible:
Original invoice number
Description of damage or repair required
Photos of damage or repair required
Chassis number
Make, model or part number
Caravan build date
No goods will be accepted for return until a Return of Goods Authority Number has been supplied to
you. Goods must be returned in the condition received by you with all original packaging, accessories
and/ or manuals.
Returns and repairs
Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time.
Credits will normally be processed within 14 days* of your goods being returned to NCE’s nominated
warehouse. Where goods have been assessed to be repairable under the manufacturers’ warranty, you
may be supplied with details of an authorised repairer. You may also be provided with an indicative
repair and/ or replacement time, which may vary due to reasons beyond our control, or the repairer’s
reasonable control, such as part availability and incorrect fault description. NCE does not take any
responsibility for any repairs and/ or replacements carried out without our prior written consent.
Where goods are assessed to have been damaged by misuse or accident, no credit will be issued and
no further action will be entered into. Where your rights under the Australian Consumer Law or any
manufacturer’s warranty do not apply, we may provide you with an indicative cost estimate to repair the
goods.
Replacement item warranty
Should a replacement item be supplied by NCE ‘under warranty’ due to damage or product failure of
original item purchased, NCE will warrant the replacement item for the remaining warranty period only of
the original item warranty.
Warranty repairs on caravans
NCE will not accept any claim for reimbursement for repairs or rectification carried out without prior
authorisation from NCE Management. A written quote for the repair can be supplied, however NCE
reserves the right to compare and assess the quote with an alternative repairer.
Contact us
If you have any questions regarding this policy, please contact our Head Office or your Account
Manager.
This Return, Repair and Refund Policy is applicable to purchases made from NCE Pty Ltd. *Estimated
resolution days may vary to circumstances beyond ours/ or our suppliers control.
To receive a copy of NCE’s full Terms and Conditions please contact our Head Office (03) 9308 7444 or
visit
www.nce.com.au/terms-and-conditions
* Refers to calendar days.
NCE
34-48 Stanley Drive Somerton VIC Australia 3062
telephone 1300 366 024 | facsimile (61 3) 9308 9855 | www.nce.com.au | [email protected]
NCE Pty Ltd ABN 97 105 213 045 ACN 105 213 045
