30
8
Fill in as much of this portion as you can
Problem type= enhancement,question,bug,crash...
Problem area= hardware, server, document, network,
application, configuration,...
Type of host
=
for example,
Sun
Host OS release=
for example,
4.1.3
Window manager=
for example,
ncdwm,olwm,local
mwm,host-based mwm
Boot
method= MOP, TFTP, NFS, or PCMCIA
NCD Customer ID= assigned by NCD the first time you send e-mail
User name=
Company/organization=
Title=
Phone number=
FAX number=
E-mail address=
Shipping addres
s=
Cut and paste the information displayed in the Console’s Show Version window,
or provide the following information about the X terminal:
Model of terminal=
for example,
HMX
Memory installed=
for example,
2/4 = 6 total
NCDware version=
for example,
4.0.100
Boot Monitor version=
for example,
2.7.0
Provide a detailed description of the problem.
The first time you send e-mail to
Technical Support, fill out this
customer information section
completely. For subsequent help
requests, you can leave this
information out, supplying only
the NCD Customer ID.
