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NBN Fixed Wireless Connection, User Manual

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NBN Fixed Wireless Connection User Manual Download Page 2

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NBN User Guide

Contents

Your new NBN equipment 

4

Connecting the NBN connection box to your own equipment 

5

Maintaining your equipment 

6

Troubleshooting checklist 

8

NBN connection box indicator lights 

9

Frequently asked questions 

10

Important safety warnings 

Back cover

Summary of Contents for Fixed Wireless Connection

Page 1: ...ection Please refer to this guide and to the important safety warnings on the back cover before attempting to perform maintenance on your equipment For installations after July 1st 2013 Includes information about your NBN equipment ...

Page 2: ... NBN equipment 4 Connecting the NBN connection box to your own equipment 5 Maintaining your equipment 6 Troubleshooting checklist 8 NBN connection box indicator lights 9 Frequently asked questions 10 Important safety warnings Back cover ...

Page 3: ...orm many aspects of our lives including healthcare education business and government services Your new fixed wireless connection gives you access to this vital communications infrastructure This guide provides information on how to help ensure your NBN connection equipment stays in good working order It also outlines what to do should your system not work properly Your NBN User Guide ...

Page 4: ... off point between NBN Co s network and your internal wiring and connected equipment Once your NBN equipment has been installed and checked by the installer you can connect your equipment to your NBN connection box following the guide on the next page and begin enjoying your new NBN service straight away Your new NBN equipment Outdoor Antenna NBN connection box Wall Outlet Inside your premises Out...

Page 5: ...onnects the NBN connection box to the Outdoor Antenna is supplied by NBN and will be fitted to the NBN connection box by the installer The cable connection is protected by a tamper evident cover Do not attempt to remove this connection or connect to it Connecting the NBN connection box to your own equipment If you have followed the instructions from your service provider and your internet or other...

Page 6: ...should require very little maintenance if properly cared for Here are some important do s and don ts to ensure the NBN connection box and Outdoor Antenna stay in good working order Do not use water to clean the equipment Regularly check the LED light indicators on the NBN connection box If they are not showing a green light refer to the guide on page 9 Inside your property ...

Page 7: ...t moved and nothing is placed in front of the Outdoor Antenna as this will likely affect the signal quality and therefore the performance of the system If any external construction work is carried out at your property NBN Co recommends you contact your service provider after the work is completed to get a system check carried out to ensure the installation is still operating at peak performance fo...

Page 8: ...king green Watch the indicators for approximately 60 seconds to ensure they are not changing resetting Note down the colour and state steady or blinking of each LED indicator 2 Indoor NBN connection box Have a look at the Outdoor Antenna Can you see any obvious damage For example a fallen branch could have knocked it out of alignment 3 Outdoor Antenna Check the power indicator on the NBN connectio...

Page 9: ... is required Device is starting up and initialising AMBER FLASHING No action is required Offline RED Contact your service provider for assistance There is an error RED FLASHING Contact your service provider for assistance INDICATOR OUTDOOR UNIT INDICATOR ACTION MEANING Online GREEN No action is required Activity GREEN FLASHING No action is required Low signal strength no fault RED No action is req...

Page 10: ...han one service provider Ports that you aren t purchasing services for won t work If you connect one of your devices to an unused NBN connection box port it will not have access to a service What if I want to move the NBN connection box or Outdoor Antenna If you need to have equipment or cables relocated contact your service provider who can advise you of the cost and also arrange for a technician...

Page 11: ... Fi network within premises but should you find Wi Fi limiting for any reason there are other options For instance powerline networking adapters can make a home network by using existing electricity wiring in your house These plug directly into home powerpoints and use existing in home electrical wiring for data networking avoiding the need to install new cables For more information search powerli...

Page 12: ...March 2014 Copyright 2014 NBN Co Limited All rights reserved Not for general distribution For more information Freecall 1800 OUR NBN 1800 687 626 Visit www nbnco com au Email info nbnco com au ...

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