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© 2015 nbn co ltd | ABN 86 136 533 741
How do I open my
nbn
™
connection box cover?
To remove the cover, press the two clips at the base of the box (either together or
one at a time). Pull the base of the cover out, and then up to remove it completely.
To reattach the cover, simply place the top over the base then lightly guide the cover
down and back until it clips into place. Do not touch or uncoil the cables that have
been installed inside the cover as this could affect the performance of your service.
Can I remove my Power Supply with Battery Backup if I no longer want the
Battery Backup service and only want the standard power supply?
No, this is currently not possible. However you can advise your service provider that
you no longer want the Battery Backup service which means you can remove the
battery (provided no other users of
nbn
™
approved services are using the Battery
Backup service on your premises) and your service provider will stop sending you
battery alarm reminders. If you do this, your services will only operate if the power
is switched on at the power point; they won’t work during a power failure.
I only have the standard power supply. Can I add a Power Supply with
Battery Backup if my circumstances change or I move into a home that
does not have the capability and I require this service?
Yes this is possible – please contact your service provider to discuss your needs
and arrange an appointment for the installation of the Power Supply with Battery
Backup. Please note that until your Power Supply with Battery Backup is installed,
your services will not operate during a power failure or when the power for the
nbn
™
connection box is switched off at the power point.
I have moved into a house with
nbn
™
fibre already installed. Do I need
to do anything to make sure the Battery Backup service is working?
If you move into a house where
nbn
™
fibre is available, please let your preferred
service provider know whether you require the Battery Backup service when
arranging your services over the
nbn
™
network.
If you do require it, your service provider may need to arrange
nbn
to install a Power
Supply with Battery Backup if there is not already one there in the house. Your service
provider will also remind you when the battery is worn out and needs to be changed.
You can check if the Power Supply with Battery Backup has a working battery installed
in it by checking if there are any visual light alarms on the unit and opening the power
supply cover to see if a battery is installed. Please follow the instructions on page 22.
If you don’t require the Battery Backup service, and there is already a Power Supply
Unit with Battery Backup installed, then your service provider can turn off the
reminders to replace the battery.
