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Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service.
If you need further assistance, please contact Naxa
Technical Support (www.naxa.com/naxa_support/).
Symptom
Possible Cause
Possible Solution
There is no
power.
The battery is
exhausted.
Connect the unit to a USB
power source to charge it.
The speaker hasn’t
been turned on.
Press the power button
to turn the speaker on.
The device
is unable to
connect to the
speaker.
The speaker is not in
pairing mode.
Reset the speaker (turn it
off and then on again.) Set
the Mode button to BT
to place the speaker in
Bluetooth mode. When you
hear an ascending 4-note
tone, the speaker is ready
to be paired.
Bluetooth may be
disabled on your
device.
Make sure Bluetooth is
enabled on your device.
Turn it on if it isn’t.
Symptom
Possible Cause
Possible Solution
The device is
connected but
there is no
sound.
The AUX connector
may be in use.
Disconnect all cables from
the AUX input connector of
the speaker.
Your device may be
beyond the effective
range of the speaker.
Move closer to the speaker.
Range may be affected
adversely by environmen-
tal conditions.
Your device may not
be in playback mode.
Ensure that your device is
operating correctly. Start
playback on your device.
