Troubleshooting and
Maintenance
Troubleshooting
If your device does not respond
Reset the device
System reset
in the Main menu, tap System, then tap System Info. This
will allow you to do a factory reset (restore to default
settings), reset the GPS and recalibrate the touch screen
interface.
Screen responds slowly
Make sure you have enough battery power.
Inaccurate response to taps.
Recalibrate the touch screen.
Connection problems with PC.
Make sure that the cable is securely plugged into the USB
port on your computer and on the device. Connect the
USB cable directly to your computer—do not run the cable
through a USB hub.
Reset your device before connecting the cable. Always
disconnect your device before you restart your computer.
No GPS connection
Make sure that the GPS antenna has a clear view of the
sky. Note that the GPS reception can be affected by:
bad weather, dense overhead obstacles (e.g. trees and tall
buildings), other wireless devices in the car.
No sound coming from the device.
Make sure mute is not selected for Volume in system
settings. The built-in speaker turns off when the
headphone jack is being used.
I Can’t see my photos.
Make sure you are using supported image formats JPG.
Takes longer than normal time to get a GPS fix.
If the previous GPS fix position was more than 500 km or
12 hours apart from your current position and time, it will
also take significantly longer than the standard TTFF time
to get a GPS fix. This is due to the nature of the GPS
algorithm and rotational velocity between the satellites
and planet Earth, and deemed normal.
Perform a GPS reset in the main/system/system info menu
to get a faster GPS fix.
Factory reset does mean a GPS reset.
Yes. The Factory Reset function resets the OS settings to
their default factory values and it will reset the GPS
settings.
