NavigateWorx NR300 User Manual Download Page 68

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Industrial Cellular VPN Router NR500 Series User Manual

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Appendix B -Q&A

No Signal

Phenomenon

NR300 Router modem status show no signal.

Possible Reason

•

Antenna installation is wrong.

•

Modem failure.

Solution

•

Check the LTE antenna or replace with new one.

•

Check the cellular page confirm modem is detected correctly or not.

Cannot detect SIM card

Phenomenon

NR300 Router cannot detect SIM card, cellular is not failed to connect to base station.

Possible Reason

•

SIM card damage.

•

SIM bad contact.

Solution

•

Replace SIM card.

•

Re-install SIM card.

Poor Signal

Phenomenon

NR300 Router no signal or poor signal.

Possible Reason

•

Antenna installation is wrong.

•

Area signal weak.

Solution

•

Check the antenna and re-connect it.

•

Contact Telecom Operator to confirm signal problem.

•

Change to high-gain antenna.

Summary of Contents for NR300

Page 1: ...Guangzhou Navigateworx Technologies Co Ltd www navigateworx com Industrial Cellular VPN Router NR300 User Manual...

Page 2: ...this document is subject to change without notice and does not represent a commitment on the part of Navigateworx Technologies Navigateworx Technologies provides this document as is without warranty o...

Page 3: ...nless use has been approved or authorized Do not operate in locations where medical equipment that the device could interfere with may be in use Do not operate in fuel depots chemical plants or blasti...

Page 4: ...6 Insert SIM card 15 2 7 Install Antenna 15 2 8 DIN rail Mounting 16 2 9 Power Supply Installation 17 2 10 Power On The Router 17 Chapter 3 Access to Web page 18 3 1 PC Configuration 18 3 2 Factory D...

Page 5: ...4 8 Maintenance 58 4 8 1 Upgrade 58 4 8 2 Software 59 4 8 3 System 60 4 8 4 Configuration 64 4 8 5 Debug Tools 64 Appendix A Glossary 66 Appendix B Q A 67 No Signal 67 Cannot detect SIM card 67 Poor S...

Page 6: ...igned with reverse voltage protection mechanism for greater reliability It is an advanced choice for universal wireless M2M applications with reliable features for data transmission 1 2 Features and B...

Page 7: ...3 PIN TX RX GND 1 x RS485 2 PIN Data A Data B Baud rate 300 bps to 115200 bps Connector terminal block 15KV ESD protection Other Interfaces 1 RST button LED instruction 1 x SYS 1 x NET 1 x USR 3 x RS...

Page 8: ...12V Data link 200 mA peak 12V Physical Specification Ingress Protection IP30 Housing Weight Metal 200g Dimension 82 8mm x 93 3mm x 28 8mm excluding antenna Installations Din rail mounting Environmenta...

Page 9: ...NR500 Series User Manual Page 8 70 1 4 Mechanical Specifications Dimension 82 8mm x 93 3mm x 28 8mm 93 3 mm 82 8 mm FRONT SIDE 28 8 mm 82 8 mm 28 8 mm 82 8 mm TOP SIDE BOTTOM SIDE Antenna RST LEDs SI...

Page 10: ...s the parts shown in below please verify your components NOTE if any of the below items is missing or damaged please contact your sales representative Included equipment 1 x Navigateworx NR300 series...

Page 11: ...NR500 Series User Manual Page 10 70 1 x Quick Start Guide Optional Accessories sold separately 3G 4G cellular antenna Stubby antenna Magnet antenna 35mm Din rail mounting kit AC DC power adapter 12VDC...

Page 12: ...Industrial Cellular VPN Router NR500 Series User Manual Page 11 70 1 6 Order Information Model Part Number Description NR300 4G A301430 4G LTE Dual SIMs 1 x Eth 1 x RS232 3 PIN 1 x RS485 9 36VDC...

Page 13: ...rial Cellular VPN Router NR500 Series User Manual Page 12 70 Chapter 2 Installation 2 1 Product Overview Front Panel Cellular Antenna RST Button LED Indicator SIM Slot Power Input RS232 RS485 Ethernet...

Page 14: ...riority network service depend on Radio e g Radio support LTE as Highest priority network then WCDMA and GPRS is non highest priority network Off Register failed USR SIM Green On Router is trying cell...

Page 15: ...r On Connection is established Blinking Data is being transmitted Off Connection is not established 2 4 PIN Definition of Terminal block Power Input Serial Port PIN RS232 RS485 Power Input Direction 1...

Page 16: ...en reboot the router manually Run Normally Press the RST button more than 10s router will run normally without reboot or factory reset 2 6 Insert SIM card Insert Remove SIM card 1 Make sure the power...

Page 17: ...for data receiving and transmission AUX connector is for enhancing signal strength which cannot be used separately 2 8 DIN rail Mounting 1 Use 4 pcs of M3x6 flat head phillips screws to fix the DIN r...

Page 18: ...e unit then loosen the screws for the locking flanges as needed 2 Connect the wires of the power supply to the terminals 2 10 Power On The Router 1 Connect one end of the Ethernet cable to the LAN por...

Page 19: ...y Obtain an IP address automatically The process required to do this differs depending on the version of Windows you are using NOTE The following steps are based on Windows 7 select Start Control Pane...

Page 20: ...router NOTE Default gateway and DNS server is not necessary if PC not routing all traffic go through NR500 router 3 2 Factory Default Settings NR300 router supports Web based configuration interface...

Page 21: ...ser Manual Page 20 70 3 3 Login to Web Page 1 Start a Web browser on your PC Chrome and IE are recommended enter 192 168 5 1 into the address bar of the web browser 2 Then use the default username and...

Page 22: ...n 4 1 Web Interface The N300 router Web interface is divided into two sections In the left pane is the main navigation menu On the right is the content area for each page NOTE The navigation menu may...

Page 23: ...Page 22 70 Reboot reset the router within power disconnect Logout logout to web authorization page Save save the configuration on current page Apply apply the changes on current page immediately Close...

Page 24: ...he model name of router System Uptime Displays the duration the system has been up in hours minutes and seconds System Time Displays the current date and time RAM Usage Displays the RAM capacity and t...

Page 25: ...ess Displays the IP address assigned to this interface Netmask Displays the subnet mask of this interface Gateway Displays the gateway of this interface This is used for routing packets to remote netw...

Page 26: ...70 4 2 2 Syslog Syslog Information Download Diagnosis Download the Diagnosis file for analysis Download Syslog Download the complete syslog since last reboot Clear Clear the current page syslog print...

Page 27: ...e Click to edit current interface settings Click to delete current interface Connection Manager Status Type Displays the connection interface Status Displays the connection status of this interface IP...

Page 28: ...ary Server Enter the primary IP address that pings will be sent to to detect the link state Recommend entering the IP address of known external reachable server or network e g 8 8 8 8 Secondary Server...

Page 29: ...he duration of each ICMP detection in seconds Retry Interval The interval in seconds between each ping if no packets have been received Timeout Enter timeout for received ping reply to determine the I...

Page 30: ...gistration Displays the registration status of SIM card CSQ Displays the signal strength of the carrier network Operator Displays the wireless network provider Network Type Displays the RF technology...

Page 31: ...bscription TX Bytes Displays the total bytes transmitted since the time the unit was connected NR300 router would record this data with same SIM card reboot would not erase this data RX Bytes Displays...

Page 32: ...he SIM Monthly Data Limitation Enter the data total amount for SIM card SIM card switchover when data reach limitation Monthly Billing Day Enter the date of renew data amount every month Data Roaming...

Page 33: ...the current IP address assigned to DHCP client Ethernet Status Ethernet Port Information Displays the port physical connected states Interface Information Displays the name and MAC address of Ethernet...

Page 34: ...et Port Settings Port Indicate the current configurate port Interface Select belong subnet for current configurate port Ethernet LAN Interface Displays current name of LAN subnet IP Address Displays L...

Page 35: ...N port of this subnet IP Address Enter LAN IP address for this interface Netmask Enter subnet mask for this subnet MTU Maximum Transmission Unit maximum packet size allowed to be transmitted Should be...

Page 36: ...btained by DHCP clients from DHCP server Lease Time The lease time of the IP address obtained by DHCP clients from DHCP server Gateway The gateway address obtained by DHCP clients from DHCP server Pri...

Page 37: ...ries User Manual Page 36 70 Ethernet VLAN VLAN Trunk Settings Interface Select the LAN port for VLAN trunk VID Specify the VLAN ID for VLAN trunk IP Address Enter IP address for this VLAN trunk Netmas...

Page 38: ...navigation menu to navigate to this page 4 4 1 Serial You could review the status of serial connection Serial Status Enable Displays status of current serial function Serial Type Displays the serial...

Page 39: ...onnection Enable Displays status of current serial function Port Displays the serial type of COM port Baud Rate Displays the serial port baud rate Data Bits Displays the serial port Data Bits Stop Bit...

Page 40: ...way and Modbus ASCII Gateway MTU Maximum Transmission Unit maximum packet size allowed to be transmitted Should be left as default value of 1024 in most cases Protocol Select the mode for Serial IP co...

Page 41: ...ect UDP on Protocol Serial Connection Settings Local IP Address Enter the IP Address of the local endpoint Local Port The port number assigned to the serial IP port on which communications will take p...

Page 42: ...ed traffic transit rules based on the requirement Firewall ACL Default Policy Select the Accept or Drop from the list the packets which are not included in the access control list will be processed by...

Page 43: ...lowing the Destination Address A specific IP address can also be specified or a range of IP addresses via a bitmask the box following the Firewall Port Mapping Description Add a description for this r...

Page 44: ...If set to 0 0 0 0 0 the DMZ is open to all incoming WAN IP addresses DMZ Host Address The WAN IP address which has all ports exposed except ports defined in the Port Forwarding configuration Firewall...

Page 45: ...t route table as below Route Route Table Information Destination Displays the destination of routing traffic Netmask Displays the subnet mask of this routing Gateway Displays the gateway of this inter...

Page 46: ...al Interface It is used instead of Network Address Translation NAT in order to make the router transparent in the communication process Network IP Passthrough Enable Check this box will enable IP Pass...

Page 47: ...A number of providers offer Dynamic DNS services DDNS free or for a charge You could review the status of DDNS as below DDNS Enable Check this box to enable the DDNS service Keep Updating Check this b...

Page 48: ...e hostname associated with the account Log Level Select the log output level from none Debug Notice Info and Error 4 6 2 SMS SMS allows user to send the SMS to control the router or get the running st...

Page 49: ...t allows user to define the time for router reboot itself Application Schedule Reboot Enable Check this box to enable schedule reboot feature Time to Reboot Enter the time of each day to reboot device...

Page 50: ...curity framework modular network design and cross platform portability You could review all OpenVPN connection as below VPN OpenVPN Status Enable Displays current OpenVPN settings is enable or disable...

Page 51: ...t from Client or P2P Protocol Select from UDP or TCP Client Connection Type Select from TUN TAP which are two different kinds of device interface for OpenVPN The difference between TUN and TAP device...

Page 52: ...P2P mode Remote IP Address Enter the remote virtual IP address when select P2P mode Local Netmask Enter the local netmask when select TAP connection type TAP Bridge Select the specified LAN that bridg...

Page 53: ...ncryption standard used to describe personal identity information Enable X 509 Attribute nsCertType Require that peer certificate was signed with an explicit nsCertType designation of server Enable HM...

Page 54: ...urrent connection index for OpenVPN channel CA Certificate Import CA certificate file Local Certificate File Import Local Certificate file Local Private Key Import Local Private Key file HMAC Firewall...

Page 55: ...be displayed in the Tunnel Table at the bottom of the page All tunnels are create using the ESP Encapsulating Security Payload protocol VPN IPSec Status Enable Displays current IPSec settings is enabl...

Page 56: ...ted Negotiation Mode Select from Main or Aggressive Authentication Method Select from Pre shared Key or Pre shared Key and Xauth Local Subnet Ener the IP address with mask if a network beyond the loca...

Page 57: ...Algorithm ESP Select 3DES AES 128 AES 192 or AES 256 encryption Hash Algorithm ESP Select from MD5 SHA1 SHA2 256 SHA2 384 or SHA2 512 hashing Diffie Hellman Group ESP Negotiate None or use 768 Group 1...

Page 58: ...s It s a tunneling technology that provides a channel through which encapsulated data message could be transmitted and encapsulation and decapsulation could be realized at both ends VPN GRE Status Ena...

Page 59: ...hentication key of GRE tunnel Enable NAT Check this box to enable NAT function Bridge Interface Specify the bridge interface work with Layer 2 mode 4 8 Maintenance 4 8 1 Upgrade When newer versions of...

Page 60: ...APP Package from router NOTE The unit need manually reboots once the upload uninstall completes thus taking the NR300 router out of service during approximately 1 minute Unless otherwise stated the u...

Page 61: ...fined the User LED behavior Time Zone Select the zone where the device is in use Customized Time Zone Customized the zone where the device is in use Enable NTP Client Selected Enabled to utilize the N...

Page 62: ...ent administrator default as admin Old Password Enter the old password of administrator New Password Enter the new password of administrator Confirm Password Confirm the new password of administrator...

Page 63: ...k this box to enable remote syslog connection Remote Syslog Server Enter the IP address of remote syslog server Remote Syslog Port Enter the port for remote syslog server listening System Web Server H...

Page 64: ...t 23 System SSH SSH Port Enter the port for SSH access A well known port for HTTP is port 22 Allow Password Authentication Check this box to enable SSH authentication Public Key Enter the public Key S...

Page 65: ...ve parameters settings in the Web interface to a file Conversely if you have saved settings from the NR300 router to a file you can Import these previously saved configuration settings to the NR300 ro...

Page 66: ...the ping times Local IP Address Enter the ping source IP address or leave it blank Debug Tools Traceroute Host Address Enter a host IP address or domain name for traceroute Max Hops Enter the max hop...

Page 67: ...ty ICCID Integrated Circuit Card Identifier PIN Personal Identification Number PPP Point to Point Protocol RSSI Received Signal Strength Indication SIM Subscriber Identity Module SMS Short Message Ser...

Page 68: ...em is detected correctly or not Cannot detect SIM card Phenomenon NR300 Router cannot detect SIM card cellular is not failed to connect to base station Possible Reason SIM card damage SIM bad contact...

Page 69: ...interested traffic IPSec second phase ESP settings is not match Solution Check the both subnet settings Check IPSec second phase ESP setting Forget Router Password Phenomenon Forget router login pass...

Page 70: ...reboot Reboot system show Show running configuration or running status telnet Telnet Client traceroute TraceRoute upgrade Upgrade firmware version Show firmware version e g version 1 0 0 337913f ping...

Page 71: ...of the command line will be highlighted and explained space Auto completes or if the command is already resolved inserts a space MOVEMENT KEYS CTRL A Move to the start of the line CTRL E Move to the...

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