Navien NBH Series, User'S Information Manual

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Warranty 23
Effective
This 10/15 year limited pro-rated warranty on heat exchangers, 3/5
year limited warranty on parts, and 1 year limited-labor warranty
(“Warranty”) covers defects in materials or workmanship when the
Navien NHB Boiler (“Product”) is installed by a properly licensed
plumber or contractor and operated in strict compliance with the
Installation & Operations manual procedures, subject to the terms
within this Warranty document. Improper installation or use will
void this Warranty. This Warranty runs from date of installation and
extends to the original purchaser and subsequent owners, but only
while the Product remains at the site of the original installation.
This Warranty includes both a limited and pro-rated warranty as set
forth below.
What is covered?
Subject to the foregoing terms, Navien will repair or replace the
covered Product or any part or component that is defective in
materials or workmanship for a period of five (5) years in regard
to parts and up to ten (10) Years in regard to the heat-exchanger.
Navien will pay labor charges for the repair subject to Navien’s
prior written approval and in accordance with Navien’s schedule
of approved labor allowances for a period of one (1) year from the
date of installation. All repair parts must be genuine Navien parts.
All repairs and replacements must be performed by an individual
or servicing company that is properly licensed to do the type of
repair.
When the Product is or has ever been used for anything other than
single family residential application (hereinafter “Commercial”)
then the parts warranty will be reduced to three (3) years and the
heat exchanger warranty to seven (7) years as indicated in the pro-
rated portion of the warranty below.
During the applicable warranty period, replacement of the
Product or components may be authorized by Navien only. Navien
does not authorize any person or company to assume for it any
obligation or liability in connection with the replacement of
the Product or its components. If it is determined that repair or
replacement of a part, under warranty, is not possible, the Product
will be replaced with a new Product having at least the same BTU
capacity as the product at issue. The replacement component or
product will be warranted only for the unexpired portion of the
applicable warranty period for the original component or Product.
The heat exchanger is covered by Navien’s pro-rated limited
Warranty for defects in material and workmanship at a cost to the
customer equal to a percentage of the Manufacturer’s Suggested
Retail Price (MSRP), at the time the warranty claim is approved
by Navien, as indicated in the following Coverage Table for Heat
Exchangers Only. This pro-rated warranty only applies to the
replacement of the heat exchanger and does not include labor,
shipping, other parts, delivery or installation. In order to obtain this
warranty, the customer must pay the applicable pro-rated amount
as indicated in the following Coverage Table for Heat Exchangers
Only. Once the customer pays the pro-rated amount, then Navien
will ship the heat exchanger directly to the service provider.
Coverage Table for Labor and Parts Only
Residential* Commercial
Labor 1 year Labor 1 year
Parts 5 years Parts 3 years
* Applies only to single family, residential locations.
Coverage Table for Heat Exchangers Only
Residential* Commercial
Years
Percentage
Paid by
Customer
Years
Percentage
Paid by
Customer
1 to 10 0 % 1 to 7 0 %
11 30 % 8 50 %
12 40 % 9 60 %
13 50 % 10 70 %
14 60 %
15 70 %
* Applies only to single family, residential locations.
How do I get service?
You must contact the original installer of your Product. Your
installer will need to contact Navien to report the issue. If the
original installer cannot be identified or you no longer choose to
use that service provider, you may choose any service provider
who is properly licensed to complete the necessary repair. The
installer and/or service provider must comply with Navien’s
warranty service and return policy procedures as available on
Navien’s website including contacting Navien’s Technical Support
Department at (800) 519-8794, option 2, prior to commencing any
service.
Proof of the date of installation must be provided to Navien. At
Navien’s request, the defective Product or part must be returned
to Navien. When the Product is installed in new construction, the
date of installation shall be established as the date upon which the
end-user takes title to the real property. If proof of the installation
date is unavailable, then six months after the date of manufacture
will be used.
LIMITED WARRANTY NAVIEN, INC.