9
Condition/Problem
Things to Check
Solution
Fan will not turn on or will
not turn off
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine
Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove mate-
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
Unit rocks/does not sit
level
Check leveler adjustment
Adjust levelers until bike is level.
Check surface under unit
Adjustment may not be able to compensate for extremely un-
even surfaces. Move bike to level area.
Pedals loose/unit difficult
to pedal
Check pedal to crank arm
connection
Pedal should be tightened securely to crank. Insure connection
is not cross-threaded.
Check crank arm to axle
connection
Crank should be tightened securely to axle. Be sure cranks are
connected at 180 degrees from each other.
Clicking sound when
pedaling
Check pedal to crank arm
connection
Remove pedals. Make sure there is no debris on threads, and
reinstall the pedals.
Seat post movement
Check locking pin
Be sure adjustment pin is locked into one of the seat post
adjustment holes.
Check adjustment knob
Be sure knob is securely tightened.
Console continuously
cycles through program
screens
Console is in demonstra-
tion mode
Hold down the PAUSE/END button and Left button together for
3 seconds.
Workout results will not
sync with Bluetooth
®
en-
abled device
Current console mode
Machine must be in Idle Mode to sync. Push the PAUSE/END
button until the Power-Up Mode screen is displayed.
Total time of workout
A workout must be longer than 1 minute to be saved and
posted by the Console.
Fitness machine
Unplug unit from electrical outlet for 5 minutes. Reconnect to
outlet.
Bluetooth
®
enabled device Consult your device to be sure that the Bluetooth
®
wireless
feature has been enabled on it.
Fitness App
Review Specifications of Fitness App and confirm your device
is compatible.
Contact [email protected] (if inside US/Canada)
or your local distributor (if outside US/Canada) for further
assistance.
Workout results not post-
ing from Nautilus Trainer
™
to MyFitnessPal
®
/ Under
Armour
®
Connected Fit-
ness.
Sync accounts
From the Menu icon on the Nautilus Trainer™ App, select the
Sync to MyFitnessPal
®
or Under Armour
®
Connected Fitness.
Sync fails
Review account and password for MyFitnessPal
®
/ Under Ar-
mour
®
Connected Fitness.
Contact [email protected] (if inside US/Canada)
or your local distributor (if outside US/Canada) for further
assistance.
