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NH-1800 6. Operator Functions

6 - 39

Fig. 6.28 A Sample of the print out from the RECEIPT PRINTER TEST

Function Description

The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an

error occurs while executing, the system will stop and display an error code. Confirm the detailed error

description in the 6.24 ERROR CODE of REPORT MENU.

Summary of Contents for NH-1800

Page 2: ...e Version Description of Change August 2007 All 1 0 New Publication January 2008 Chapter 2 4 5 6 1 1 Modification of pictures in Chapter 4 5 Chapter 6 Addition of AP Software Updating Description of Precaution Symbols in the Chapter2 ...

Page 3: ...Dispenser Unit 3 5 3 5 Receipt Printer 3 6 3 6 Magnetic Card Reader 3 7 3 7 Main Control Board 3 8 3 8 Operating Environment 3 9 4 Installation 4 1 Installation Requirements and Necessary Tools 4 2 4 2 Unpacking 4 4 4 3 Physical Installation 4 5 4 4 Hardware Installation 4 7 5 Operating Instructions 5 1 Opening and Closing the Door 5 2 5 2 Replenishing the Cash Cassette 5 8 5 3 Emptying the Reject...

Page 4: ...46 6 7 System Setup 6 59 6 8 Host Setup 6 77 6 9 Transaction Setup 6 101 7 Appendix A System Specifications 7 2 B Bill Conditions Acceptable Unacceptable 7 4 C Receipt Paper Specifications 7 9 D Magnetic Card Specifications 7 10 E Operating and Changing the Electronic Combination Lock 7 11 F Error Codes 7 13 G How to Clear NV RAM 7 32 H AP Software 7 34 ...

Page 5: ...NH 1800 1 Introduction 1 1 Chapter 1 Introduction ...

Page 6: ... combination lock z Electronic combination lock optional z 7 inch wide TFT LCD z 480 234 Resolution of back lit LCD z Dial up telephone line instead of expensive leased line z 1 000 new notes capacity USD z DIP type magnetic card reader z Automated receipt printer paper loading z Thermal receipt printer for high speed printing with graphics z Modular design for easy maintenance Functional Features...

Page 7: ...al contains all information needed for normal operational use This manual contains Unit Specifications ATM Opening Closing Procedures Operator Functions Customer Transactions Error Recovery and etc Some of the information in this manual may differ according to the network processor to be connected ...

Page 8: ...NH 1800 2 Precautions for Safety 1 2 Chapter 2 Precautions for Safety ...

Page 9: ... address these precautions may lead to injury or damage to the product z Avoid operations not addressed in this manual z If you cannot remedy system problems using the methods outlined in this manual please refer to contact information listed in the manual Precautions outlined this manual provide information on safe and proper handling of the product Non compliance of the precautions may result in...

Page 10: ... Make sure at least 2 people to lift or move the equipment Do not attempt to move the equipment alone You may be injured by dropping the heavy equipment Fire Hazard Place the equipment in an area away from any combustible materials The equipment may catch on fire from overheating or short circuit of the power supply unit Disassembly Do not disassemble or modify the equipment unless you are a certi...

Page 11: ...pment and contact the service center If you ignore these symptoms the equipment may catch on fire or cause electric shock CAUTION 1 TO REDUCE THE RISK OF FIRE USE ONLY No 26 AWG OR LARGER TELECOMMUNICATION LINE CORD 2 RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSED OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 3 FOR PLUGGABLE EQUIPMENT THE SOCKET OUTLET SHALL BE INSTALLED ...

Page 12: ...NH 1800 3 Hardware Specifications 3 1 Chapter 3 Hardware Specifications ...

Page 13: ...NH 1800 3 Hardware Specifications 3 2 3 Hardware Specifications 3 1 Dimensions Fig 3 1 NH 1800 Dimension Width x Length x Height 410 x 580 x 1304 mm ...

Page 14: ...rinter 3 Thermal Printer Electronic journal Safe Security UL291 Business Hour Mechanical combination lock and key lock Optional Electronic lock and key lock Cencon 2000 lock ADA Compliance Front Access Illuminated Topper Card Reader DIP Type Keypad 4x4 Numeric key Voice Guidance for ADA Cash Dispenser Spray tray Type Communication TCP IP Dial up ...

Page 15: ... z Screen Size 7 0 z Wide TFT Color z Resolution 480 234 pixels Keypad z 10 Alphanumeric 3 4 CANCEL CLEAR ENTER BLANK Keypads z 8 Function Keys z Each Keypads has integral raised Braille symbols ADA Port optional z Voice assisted operation available through the headphone jack on the front bezel ...

Page 16: ...nser Unit Fig 3 4 Cash Dispenser Unit Cash Dispenser Unit z Dispensing speed 4 notes second z Capacity of 1 000 new notes z Reject bin with capacity of 200 notes z Low level cassette detection z Double note detect module z Dispensing way Spray tray type ...

Page 17: ...5 Receipt Printer Fig 3 5 Receipt Printer Receipt Printer z 3 Thermal line printer with cutter z 100mm sec Printing Speed z Semi Automatic roll paper setting z Support graphics Bar Code printing z See Appendix C RECEIPT PAPER SEPECIFICATIONS ...

Page 18: ... 3 6 Magnetic Card Reader Magnetic Card Reader z Dip type Card Reader ISO Track 1 2 z Card read timing Ejection z Readable ejection speed 6 inches 39 3 inches second z MTBF 1 million passes z See Appendix D MAGNETIC CARD SPECIFICATIONS MTBF Mean Time Between Failures ...

Page 19: ... Specifications 3 8 3 7 Main Control Board Fig 3 7 Main Control Board z CPU ARM 9 z Memory SDRAM 8MB Flash Memory 16 MB NV RAM 256 KB z Operating system POS z Serial ports 5 Ports z SD card 1 Port z Modem 56 Kbps dial up ...

Page 20: ...t breaker panel This circuit cannot be shared with any other equipment Phone Line Requirements The NH 1800 ATM must be connected to a dedicated phone line This line must be a direct dial tone or pulse line that is equipped with a standard telephone wall jack RJ 11 This line cannot be shared with any other equipment at the location Temperature z In storage 32 F 123 F 0 C 40 C z While operating 40 F...

Page 21: ...NH 1800 4 Installation 4 1 Chapter 4 Installation ...

Page 22: ...ld be between 15 RH 85 Non Condensed 3 Avoid locations where intense direct light is reflected off the LCD screen 4 Avoid locations where strong static electricity can occur 5 Avoid placing the product next to equipment that produce electromagnetic waves It could interfere with data transfer 6 The floor must allow easy wheelchair access from the front or the side 7 Space required for servicing the...

Page 23: ... machine and place it in a proper location you should seek the help of professionals trained in moving heavy equipment Following tools are needed to install the machine Wire cutter Lifter Screw driver Flat Phillips Wrench Spanner Leveling tool Fig 4 2 Installation space 2 Side view ...

Page 24: ... then box from the top Do not discard the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage Store the box in a safe place to re use or discard of appropriately 5 Verify the contents carefully with the packing list to be sure all items listed are included Notify your distributor of any shortages 6 If only the pa...

Page 25: ... of the machine s it will be off balance 3 Place the Anchor nuts into the ground according to the anchor bolts locate sheet 4 places 4 Place the NH 1800 on top of the sheet 5 Open the Security cover with the key provided 6 Using the supplied combination factory preset at 50 25 50 open the Security Door This combination should be changed as soon as possible Refer to Appendix B for instructions on c...

Page 26: ...NH 1800 4 Installation 4 6 Fig 4 6 Fig 4 7 ...

Page 27: ...e cassette 6 Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential lock problems before shutting the door 7 Open the top of the ATM Place the receipt paper in the Receipt Printer The paper prints only on one side shiny side always check the roll when you install paper Place the roll so that the coated s...

Page 28: ...NH 1800 5 Operating Instructions 5 1 Chapter 5 Operating Instructions ...

Page 29: ...Security Cover and Door 1 Turn the Security Cover key clockwise to open the Security Cover 2 To unlock the Combination Lock please refer to 5 1 2 and 5 1 3 3 Turn the Security Door Handle counterclockwise then pull the Security Door to open it 4 Take the reverse order of above description to close the Security cover and door ...

Page 30: ...the counterclockwise for more than four times and set to 50 2 Turn to the clockwise and stop at 25 at the third times 3 Turn to the counterclockwise and stop at 50 at the second times 4 Turn to the clockwise until the dial does not move any more Note The center scale mark is used to open the safe unit 5 The safe door will open when turning the handle to counterclockwise ...

Page 31: ...terclockwise for more than four times and set to 50 at left scale indicator as shown in the Fig 5 1 4 Turn to the clockwise and stop at 25 at the third time as shown in the Fig 5 2 5 Turn to the counterclockwise and stop at 50 at the second times as shown in the Fig 5 3 6 Push the change bar completely until it is held by the dial change home Fig 5 4 inside the safe door and turn to the clockwise ...

Page 32: ... than four times and position at left scale indicator to 10 target number to change 8 Turn to the clockwise for three times and position the scale to 50 target number to change 9 Turn to the counterclockwise for two times and position the scale to 70 target number to change Fig 5 6 Fig 5 7 ...

Page 33: ...re than a couple of times while the door is open to see if the door is opened or not Make sure to run the open close test for at least two or three times 12 When all setting is completed inform the password to the person in charge while paying attention to password disclosure or lost Note Special attention must be paid and lost dial number cannot be restored Fig 5 9 Fig 5 10 Note Do not use number...

Page 34: ...g Instructions 5 7 5 1 4 Opening and Closing the Front Panel 1 Insert the Front Panel key and turn it clockwise 2 Please pull the Front Panel outward 3 Take the reverse order of above description to close the Front panel ...

Page 35: ...o unlock the cassette cover Then lift the cassette cover 5 2 Replenishing the Cash Cassette 1 Open the Security Cover and Door Please see 5 1 1 Opening and Closing the Security Cover and Door 2 With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom pull it out carefully ...

Page 36: ...e notes correctly Refer to below figure 6 After closing the cassette cover turn the key counterclockwise 4 Pull the cash plate back until it is locked against the cash plate latch And then replenish the cash cassette Refer to note below 5 After replenishing the cash cassette release the cash plate from the cash plate latch and allow it gradually to take up its position behind the notes ...

Page 37: ... hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom place the cash cassette carefully on the set guide of the Cash Dispensing Unit and push it in until it is locked in place 8 Close the Security Door ...

Page 38: ...800 5 Operating Instructions 5 11 5 3 Emptying the Reject Bin 3 Close the reject bin cover Never recycle any rejected note into the cassette 2 Remove the notes in the reject bin 1 Open the reject bin cover ...

Page 39: ...l Please see the NOTE described below 3 Remove the green paper holder by carefully pulling it off and add the receipt paper into the spindle And then insert the green paper holder tightly again to fix it NOTE 1 Make sure the roll is in its proper roll form A deformed roll may cause jamming problems 2 When replacing the new roll make sure the end of the roll paper has a clean cut See the below figu...

Page 40: ...rt the leading edge of paper into the loading guide of the receipt printer slowly When the machine is initialized the paper is going to start feeding 6 If the paper does not feed at all during initializing make sure that paper has a CLEAN CUT at the end and the green lever behind the transport path is on its right place It must not be lifted up 7 When finished loading paper close the Front Panel a...

Page 41: ...NH 1800 5 Operating Instructions 5 14 NOTE THE BASIC MECHANISM OF RECEIPT PRINTER ...

Page 42: ...n to release the lower roller assembly 2 To take out a jammed paper in front of transport path lift up the transparent window guide and remove the jamming receipt carefully 3 After finishing clearing the receipt load the receipt paper properly Please make sure to return the green lever to its right place one more time before closing the Front Panel When finished loading paper close the Front Panel...

Page 43: ...16 1 Pull the rail of cash dispenser outward on the bottom of the cash dispenser 2 Turn the pulley located in left upper in order to move jammed note into a well removed position 3 Take out the jammed note carefully 5 6 How to Clear Jam ...

Page 44: ...NH 1800 6 Operator Functions 6 1 Chapter 6 Operator Functions ...

Page 45: ...tus check once when the NH 1800 is turned on The system will attempt to connect to the host 2 If the host connection is established the display will show IN SERVICE screen Press the CANCEL CLEAR ENTER key simultaneously and then press 1 2 3 keys in order 3 Enter the Operator Password and press ENTER If the wrong password is entered the screen will be back to ENTER PASSWORD screen The factory defau...

Page 46: ...NH 1800 6 Operator Functions 6 3 4 If the correct password is entered the OPERATOR FUNCTION menu will be displayed Fig 6 1 General Method NORMAL 0 0 0 0 0 ...

Page 47: ...es out of service The error code will not always appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes 2 ENTER PASSWORD will be displayed and enter the Operator Password 3 When the screen is in current display press the OPERATOR FUNCTION key to access the OPERATOR FUNCTION Fig 6 2 When an Error Occurs ...

Page 48: ...hift Status 0 1 2 3 4 5 6 7 8 9 Upper Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y Alpha Lower Space q z a b c D e f G H I j k l m n o p r s t u v w x y Numeric Don t care 0 1 2 3 4 5 6 7 8 9 F5 Table F6 Don t care The character on the current cursor position on the screen will be selected Fig 6 4 Keypad Character Table ...

Page 49: ...s limited to the space provided e Keys are in toggle fashion such as when key 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z when in the Alpha mode When the desired character is selected press ENTER f keys move the cursor position in the Alpha or Numeric mode In the Table mode keys are used to select the character g F1 key is used to clear the whole screen and retur...

Page 50: ...0 6 Operator Functions 6 7 6 2 Settlement The Settlement Function of the Operator Function includes the following DAY TOTAL CASSETTE TOTAL SUBTOTAL TRIAL DAY TOTAL SUBTOTAL TRIAL CASSETTE TOTAL ADD CASSETTE 1 ...

Page 51: ...ETTLEMENT in the OPERATOR FUNCTION menu 2 Select DAY TOTAL in the SETTLEMENT menu 3 After the information is downloaded from the processor the Day Total information will be printed from the Receipt Printer If the GOOD message appears press ENTER KEY Fig 6 5 DAY TOTAL NORMAL 0 0 0 0 0 ...

Page 52: ... all information of the ATM terminal totals and the host totals If the host can not be connected an ERROR message will be displayed and only the ATM terminal totals will be printed without verification with the host All information will be deleted after the use of this function ...

Page 53: ...e CASSETTE TOTAL 1 Select SETTLEMENT in the OPERATOR FUNCTION menu 2 Select CASSETTE TOTAL in the SETTLEMENT menu The Cassette Total information will be printed from the Receipt Printer If the GOOD message appears press ENTER KEY Fig 6 6 CASSETTE TOTAL NORMAL 0 0 0 0 0 ...

Page 54: ...nt and the number of remaining notes etc since the last CASSETTE TOTAL was operated This will be printed from the Receipt Printer All information will be deleted after the use of this function CASSETTE TOTAL Start 08 05 2007 12 15 45 Today 08 05 2007 19 01 15 Terminal 111111111111111 CASSETTE 1 Loaded 200 Dispensed 98 Rejected 1 Test 1 Remaing 100 Value of each note 20 CASSETTE 2 Loaded 200 Dispen...

Page 55: ...the information is downloaded from the processor the Subtotal Day Total information will be printed from the Receipt Printer If the GOOD message appears press ENTER Fig 6 8 SUBTOTAL DAY TOTAL Function Description The SUBTOTAL TRIAL DAY TOTAL function is used anytime to confirm the totals since the last DAY TOTAL It does the same function as the DAY TOTAL except the day total information is not cle...

Page 56: ... CASSETTE TOTAL 1 Select SETTLEMENT in the OPERATOR FUNCTION menu 2 Select SUBTOTAL TRIAL CASSETTE TOTAL in the SETTLEMENT menu 3 The Subtotal Cassette Total information will be printed from the Receipt Printer If the GOOD message appears press ENTER Fig 6 9 SUBTOTAL CASSETTE TOTAL NORMAL 0 0 0 0 0 ...

Page 57: ...nce the last CASSETTE TOTAL was operated It does the same function as the CASSETTE TOTAL except the cassette total information is not cleared TRIAL CASSETTE TOTAL Start 08 05 2007 12 15 45 Today 08 05 2007 19 01 15 Terminal 111111111111111 CASSETTE 1 Loaded 200 Dispensed 98 Rejected 1 Test 1 Remaing 100 Value of each note 20 CASSETTE 2 Loaded 200 Dispensed 98 Rejected 1 Test 1 Remaing 100 Value of...

Page 58: ...umber of bills loaded in the cassette NOTE Enter the number of bills NOT the amount of cash Fig 6 11 ADD CASSETTE Function Description The operator must set the additional number of bills being loaded into the cash cassette at all times After the use of CASSETTE TOTAL the current number of bills will be reset to 0 NORMAL 0 0 0 0 0 ...

Page 59: ...NH 1800 6 Operator Functions 6 16 6 3 Journal The Journal Function of the Operator Function includes the following PRINT JOURNAL LAST X PRINT VIEW JOURNAL CLEAR JOURNAL CLEAR TRANSACTION SEQUENCE NUMBER ...

Page 60: ...urnal Accessing the PRINT JOURNAL 1 Select JOURNAL in the OPERATOR FUNCTION menu 2 Select PRINT JOURNAL in the JOURNAL menu 3 Wait while the Journal data is being printed If the GOOD message appears press ENTER Fig 6 12 PRINT JOURNAL NORMAL 0 0 0 0 0 ...

Page 61: ...cally print out any journal entries collected since the last time this command was operated 00128 08 07 2007 PM 16 55 58 NORMAL TRANSACTION WITHDRAWAL TERMINAL NO 111111111111111 SEQUENCE NO 123 ACCOUNT FROM SAVINGS CARD DATA 9109 HOST DATE 08 07 2007 HOST TIME 16 56 03 RETRIEVAL NO 123 REQUESTED 40 00 DISPENSED 40 00 BALANCE 1234 56 PROC COUNT 7 ...

Page 62: ...ing the LAST X PRINT PRINT 1 Select JOURNAL in the OPERATOR FUNCTION menu 2 Select LAST X PRINT in the JOURNAL menu 3 Select PRINT in the LAST X PRINT menu 4 Enter the number of records to be printed Wait while the Journal data is being printed NORMAL 0 0 0 0 0 ...

Page 63: ...ss ENTER Fig 6 14 LAST X PRINT PRINT Function Description The LAST X PRINT PRINT function is used to reprint records for which the paper trail has been lost or destroyed Reprint certain range of journal data specified by X record after they have been printed or cleared ...

Page 64: ...ONDENSED JOURNAL 1 Select JOURNAL in the OPERATOR FUNCTION menu 2 Select LAST X PRINT in the JOURNAL menu 3 Select CONDENSED JOURNAL in the LAST X PRINT menu 4 Enter the number of records to be printed Wait while the Journal data is being printed NORMAL 0 0 0 0 0 ...

Page 65: ... PRINT CONDENSED JOURNAL Function Description The LAST X PRINT CONDENSED JOURNAL function is used to reprint condensed records for which the paper trail has been lost or destroyed Reprint as condensed certain range of journal data specified by X record after they have been printed or cleared ...

Page 66: ... 23 6 3 3 View journal Accessing the VIEW JOURNAL 1 Select JOURNAL in the OPERATOR FUNCTION menu 2 Select VIEW JOURNAL in the JOURNAL menu 3 You may see the Journal Data which will be displayed on the screen Fig 6 16 VIEW JOURNAL 50 ...

Page 67: ...NH 1800 6 Operator Functions 6 24 Fig 6 16 VIEW JOURNAL Function Description The VIEW JOURNAL function is used to display the journal data in the LCD screen 50 ...

Page 68: ...TOR FUNCTION menu 2 Select CLEAR JOURNAL in the JOURNAL menu The pointer of Journal data to print will be reset Fig 6 17 CLEAR JOURNAL Function Description The CLEAR JOURNAL function is used to mark all records not printed in the journal Journal records are not erased They are marked as if they had been printed ...

Page 69: ... CLEAR TRAN SEQUENCE NO 1 Select JOURNAL in the OPERATOR FUNCTION menu 2 Select CLEAR TRAN SEQUENCE NO in the JOURNAL menu Fig 6 18 CLEAR TRAN SEQUENCE NO Function Description The CLEAR TRAN SEQUENCE NO function is used to reset the transaction serial number as 1 CLEAR SEQUENCE ...

Page 70: ...NH 1800 6 Operator Functions 6 27 6 4 Report The Report function of the Operator Function includes the following ERROR CODE S W VERSION PRINT ALL SETUP ERROR SUMMARY STATISTICS REJECT ANALYSIS ...

Page 71: ...nu 2 Select ERROR CODE in the REPORT menu 3 The Error code description and corrective action will be displayed Fig 6 19 ERROR CODE Function Description The ERROR CODE includes all error codes descriptions and corrective actions If an error occurs the current error code will be displayed To search the error code use key ...

Page 72: ... 2 S W version Accessing the S W VERSION 1 Select REPORT in the OPERATOR FUNCTION menu 2 Select S W VERSION in the REPORT menu 3 Software Version will be displayed To print the Software Version information press ENTER Fig 6 20 S W VERSION ...

Page 73: ...00 6 Operator Functions 6 30 1 Software version will be printed from the receipt printer Fig 6 20 S W VERSION Function Description The S W VERSION function is used to display each software version of system ...

Page 74: ...RT in the OPERATOR FUNCTION menu 2 Select PRINT ALL SETUP in the REPORT menu 3 All setup parameters will be printed from the Receipt Printer If the GOOD message appears press ENTER Fig 6 21 PRINT ALL SETUP Function Description The PRINT ALL SETUP function is used to print all parameters of the system ...

Page 75: ...data will be displayed Press PRINT key to print the Error Sum Data Fig 6 22 ERROR SUMMARY Function Description The ERROR SUM function is used to display the error code and number of times the error occurred since the last ERROR SUM CLEAR Therefore an operator can know which error occurs frequently and with this function it is useful for preventive maintenance To clear all data press CLEAR ...

Page 76: ...1 Select REPORT in the OPERATOR FUNCTION menu 2 Select STATISTICS in the Report Menu 3 Statistics data will be displayed Press ENTER key to print data Fig 6 23 STATISTICS Function Description The STATISTICS displays all transaction statistics data To clear the data press CLEAR ...

Page 77: ...RATOR FUNCTION menu 2 Select REJECT ANALYSIS in the REPORT menu 3 Reject Analysis data will be displayed Press PRINT key to print data Fig 6 24 REJECT ANALYSIS Function Description The REJECT ANALYSIS function includes the analysis for the reason of the note reject and it is useful for the preventive maintenance ...

Page 78: ...NH 1800 6 Operator Functions 6 35 6 5 Diagnostics The Diagnostic function of Operator Function includes the following INITIALIZE RECEIPT PRINTER CASH DISPENSER MODEM CARD SCAN KEY MATRIX SENSOR AGING ...

Page 79: ...he TEST COUNT The TEST COUNT means the number of test 1 If you want to change the test count press CLEAR then input the test count and press ENTER 2 If you input 0 zero the test count will be changed to unlimited Fig 6 25 CHANGING THE TEST COUNT ...

Page 80: ...u All units will be initialized 3 When the ATM is in the normal state the GOOD message will be displayed Fig 6 26 INITIALIZE Function Description The INITIALIZE has the function of resetting each unit of the NH 1800 If an error occurs while executing the system will stop and display an error code Confirm the detailed error description in the ERROR CODE of REPORT MENU ...

Page 81: ...he RECEIPT PRINTER 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the RECEIPT PRINTER in the DIAGNOSTICS menu Test String will be printed from the receipt printer 3 When the ATM is in the normal state the GOOD message will be displayed Fig 6 27 RECEIPT PRINTER ...

Page 82: ... PRINTER TEST Function Description The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt If an error occurs while executing the system will stop and display an error code Confirm the detailed error description in the 6 24 ERROR CODE of REPORT MENU ...

Page 83: ...formed When the ATM is normal state the GOOD message will be displayed Fig 6 29 CASH DISPENSING UNIT Function Description The CASH DISPENSER has the function of testing the dispense mechanisms This function will dispense one note from the cassette and dump into the reject bin If an error occurs the system will stop and display an error code Confirm the detailed error description in the ERROR CODE ...

Page 84: ...MODEM has the function of testing the modem for any errors When the phone number input is displayed after pressing the TEST DIAL key input the desired phone number The TEST DIAL function is used to check the function of the modem dial The MODEM HANGUP function is used to hang up the dialing after using TEST DIAL If an error occurs the system will stop and display an error code Confirm the error de...

Page 85: ... the OPERATOR FUNCTION 2 Select CARD SCAN in the DIAGNOSTICS menu And if the display is ready please insert and remove the card quickly 3 The card data will be displayed Fig 6 31 CARD SCAN Function Description The CARD SCAN has the function of testing the magnetic stripe reader and the card itself ...

Page 86: ...X 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select KEY MATRIX in the DIAGNOSTICS menu 3 Select the desired key to be tested and the key being pressed will blink on the display Fig 6 32KEY MATRIX Function Description The KEY MATRIX has the function of testing the key pad ...

Page 87: ...N 2 Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select SENSOR in the AUXILIARY menu 3 All SENSOR data will be displayed Fig 6 33 SENSOR Function Description The SENSOR has the function of testing if all the sensors are in proper working condition The sensors are tested by turning the sensors on and off ...

Page 88: ...STICS in the OPERATOR FUNCTION 2 Select AGING in the DIAGNOSTICS menu 3 All units will be tested unlimitedly When you press CANCEL key the testing will be stopped Fig 6 34 AGING Function Description The AGING function is only used at the factory All units will be tested unlimitedly ...

Page 89: ...erator Functions 6 46 6 6 CUSTOMER SETUP The Customer Setup function of the OPERATOR MENU includes the following CHANGE MESSAGE WELCOME MESSAGE RECEIPT HEADER BIN LIST SURCHARGE MODE ADVERTISEMENT OPTIONAL FUNCTION ...

Page 90: ...sage 6 6 1 1 WELCOME MESSAGE Accessing the WELCOME MESSAGE 1 Select the CUSTOMER SETUP in the OPERATOR FUNCTION menu 2 Select the CHANGE MESSAGE in the CUSTOMER SETUP menu 3 Select the WELCOME MESSAGE in the CHANGE MESSAGE menu Fig 6 35 WELCOME MESSAGE ...

Page 91: ...he welcome message Please refer to 6 1 2 How to use keypad Fig 6 35 WELCOME MESSAGE Function Description The WELCOME MESSAGE function is used to edit the welcome text in INSERT AND REMOVE YOUR CARD QUICKLY screen The factory default message is WELCOME ...

Page 92: ...1 2 RECEIPT HEADER Accessing the RECEIPT HEADER 1 Select the CUSTOMER SETUP in the OPERATOR FUNCTION menu 2 Select the CHANGE MESSAGE in the CUSTOMER SETUP menu 3 Select the RECEIPT HEADER in the CHANGE MESSAGE menu Fig 6 36 RECEIPT HEADER ...

Page 93: ...1 You can edit the RECEIPT HEADER Please refer to 5 1 2 How to use keypad Fig 6 36 RECEIPT HEADER Function Description The RECEIPT HEADER function is used to edit the message at the header of receipt The factory default message is none ...

Page 94: ... SETUP menu 3 The BIN LIST menu will be displayed Fig 6 37 BIN LIST Function Description The BIN LIST function is used to register bank lists and give bin codes not to surcharge the additional fee But it is necessary to confirm the connected host because according to the host it can be used or not After designating the INDEX input a bin code with using EDIT BIN LIST ...

Page 95: ...52 6 6 3 Surcharge mode Accessing the SURCHARGE MODE 1 Select the CUSTOMER SETUP in the OPERATOR FUNCTION menu 2 Select the SURCHARGE MODE in the CUSTOMER SETUP menu 3 The SURCHARGE MODE menu will be displayed Fig 6 38 SURCHARGE MODE ...

Page 96: ... Fig 6 38SURCHARGE MODE Function Description The SURCHARGE MODE includes the function to enable or disable the surcharge warning screen setting the surcharge amount and surcharge owner When the surcharge mode is disabled the surcharge warning message will not be displayed and when the surcharge mode is enabled the surcharge amount and owner name will be displayed in the surcharge warning screen Th...

Page 97: ...r Functions 6 54 6 6 4 Advertisement Accessing the ADVERTISEMENT 1 Select the CUSTOMER SETUP in the OPERATOR FUNCTION menu 2 Select the ADVERTISEMENT in the CUSTOMER SETUP menu 3 The ADVERTISEMENT menu will be displayed ...

Page 98: ...Select the SCREEN 1 in the PRIMARY SCREEN MENU 2 If you press the ENABLE DISABLE key it will be changed to be enabled or disabled 3 Select the SCREEN TITLE key in the PRIMARY SCREEN MENU 4 If you press the SCREEN TITLE key you can enter the desired advertisement message Please refer to 5 1 2 How to use keypad ...

Page 99: ...SEMENT MODE Function Description The ADVERTISEMENT function is used to set the advertisement message displayed during idle time such as INSERT AND REMOVE YOUR CARD QUICKLY and PLEASE WAIT CONNECTING The factory default is disabled mode 3 seconds and no message But if there is no message HAVE A NICE DAY will be displayed in the bottom of screen ...

Page 100: ...6 57 6 6 5 Optional function Accessing the OPTIONAL FUNCTION 1 Select the CUSTOMER SETUP in the OPERATOR FUNCTION menu 2 Select the OPTIONAL FUNCTION in the CUSTOMER SETUP menu 3 Select the PRE DIALING in the OPTIONAL FUNCTION menu ...

Page 101: ...PTIONAL FUNCTION MENU it will be changed to be enabled or disabled 3 If you Select the LANGUAGE SEQUENCE or EPP FLICKER ON in the OPTIONAL FUNCTION MENU it will be changed to English French Only Transaction Always be enabled or disabled Fig 6 40 OPTIONAL FUNCTION Function Description The OPTIONAL FUNCTION function is used to set PRE DIALING and set RECEIPT ...

Page 102: ...up The SYSTEM SETUP function of the OPERATOR FUNCTION includes the following SET CLOCK ISO 1 2 3 EN DISABLE LANGUAGE EN DISABLE CHANGE PASSWORD MODEM MODEM SETUP DIAL MODE MODEM SPEED SPEAKER OUT INITIAL STRING MODEM TEST RMS RING COUNT DEVICE SETUP ...

Page 103: ... SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the SET CLOCK in the SYSTEM SETUP menu 3 The SET CLOCK menu will be displayed Fig 6 41 SET CLOCK Function Description The SET CLOCK function is used to set the date and clock When the SECOND key is pressed the second will be reset to 0 ...

Page 104: ...ERATOR FUNCTION menu 2 Select the ISO 1 2 3 EN DISABLE in the SYSTEM SETUP menu 3 If you press the ISO 1 2 3 key it will be changed to be enabled or disabled Fig 6 42 ISO 1 2 3 EN DISABLE Function Description The ISO 1 2 3 EN DISABLE includes the function to enable or disable the ISO warning screen Each key will be changed to be enabled or disabled ...

Page 105: ...t the LANGUAGE EN DISABLE in the SYSTEM SETUP menu 3 If you press the ENGLISH or SPANISH or KOREAN or JAPANSE key it will be changed to be enabled or disabled Fig 6 43 LANGUAGE EN DISABLE Function Description The LANGUAGE EN DISABLE key includes the function to enable or disable the LANGUAGE warning screen Each key will be changed to be enabled or disabled ...

Page 106: ...ASSWORD 1 Select the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the CHANGE PASSWORD in the SYSTEM SETUP menu 3 Select the MASTER PASSWORD or the OPERATOR PASSWORD or the SERVICE PASSWORD in the CHANGE PASSWORD Enter the current Operator Password Fig 6 44 CHANGE PASSWORD ...

Page 107: ...sword or the new Master Password again 3 The password will be changed Fig 6 44 CHANGE PASSWORD Function Description The CHANGE PASSWORD function is used to change the Operator Password The factory default Operator Password is 111111 The factory default Master Password is 555555 The factory default Service Password is 222222 ...

Page 108: ...nctions 6 65 6 7 5 Modem 6 7 5 1 MODEM SETUP 1 DIAL MODE Accessing the DIAL MODE 1 Select the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the MODEM in the SYSTEM SETUP menu 3 Select the MODEM SETUP in the MODEM menu ...

Page 109: ...DE will be changed to DTMF or PULSE Fig 6 45 DIAL MODE Function Description The DIAL MODE function is used to change the Dial Mode to touch tone mode DTMF or rotary mode PULSE Consult with the local phone company to determine which option is supported The factory default is DTMF ...

Page 110: ...7 2 Modem speed Accessing the MODEM SPEED 1 Select the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the MODEM in the SYSTEM SETUP menu 3 Select the MODEM SETUP in the MODEM menu 4 Select the MODEM SPEED in the MODEM SETUP menu ...

Page 111: ...ns 6 68 5 The Modem Speed can be changed from 300bps up to 56 600bps Fig 6 46 MODEM SPEED Function Description The MODEM SPEED function is used to set the modem connecting speed with the host The factory default speed is 2400bps ...

Page 112: ...800 6 Operator Functions 6 69 3 Speaker out Accessing the SPEAKER OUT Select the SYSTEM SETUP in the OPERATOR FUNCTION menu Select the MODEM in the SYSTEM SETUP menu Select the MODEM SETUP in the MODEM MENU ...

Page 113: ... you can change speaker out on or off Fig 6 47 SPEAKER OUT Function Description The SPEAKER OUT function is used to change the speaker out on or off at the modem dial connection Service Personnel can check the dialing if it is normal or abnormal with this function in the speaker out on state The factory default is OFF ...

Page 114: ...Operator Functions 6 71 4 Initial string Accessing the INITIAL STRING 1 Select the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the MODEM in the SYSTEM SETUP menu 3 Select the MODEM SETUP in the MODEM menu ...

Page 115: ...ing Please refer to 6 1 2 How to use keypad Fig 6 48 INITIAL STRING Function Description The INITIAL STRING function is used to edit the Modem Initial String when the special circumstances require a nonstandard Modem Initial String The factory default is AT F C1 Before edit the Initial String consult with Service Personnel ...

Page 116: ...ns 6 73 6 7 5 2 Modem test Accessing the MODEM TEST 1 Select the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the MODEM in the SYSTEM SETUP menu The modem will be started to test 3 Select the MODEM TEST in the MODEM menu ...

Page 117: ... Functions 6 74 4 If the GOOD message appears press ENTER Fig 6 49 MODEM TEST Function Description The MODEM TEST function is used to perform the modem reset test When the error is occurred contact the Service Personnel ...

Page 118: ... the SYSTEM SETUP in the OPERATOR FUNCTION menu 2 Select the RMS RING COUNT in the SYSTEM SETUP menu 3 Input the RMS RING COUNT and press ENTER Fig 6 50 RMS RING COUNT Function Description When RMS calls to ATM ATM will answer to RMS after ringing as RMS RING COUNT ...

Page 119: ...TION menu 2 Select the DEVICE SETUP in the SYSTEM SETUP menu Fig 6 51 DEVICE SETUP Function Description The SPEAKER VOLUME function is used to set the speaker volume With using key an operator can hear the beep sound DEVICE SETUP ADA SETUP MCU SETUP CDU SETUP MCU TYPE DIP ADA TYPE ENABLE 3 Set your device type CDU MCU and ADA ...

Page 120: ...ncludes the following KEY MANAGEMENT MASTER KEY INDEX CHECK MASTER KEY EDIT MASTER KEY SET MASTER KEY SERIAL NUMBER TELEPHONE NUMBER TERMINAL NUMBER ROUTING ID HEALTH CHECK MESSAGE CONNECT TIMER REMOTE MONITOR RMS EN DISABLE RMS STATUS SEND EN DISABLE PASSWORD REMOTE PHONE MODEM SPEED TRIAL DAY TOTAL ...

Page 121: ...ect the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select the MASTER KEY INDEX in the KEY MANAGEMENT menu Enter the Master Key Index Fig 6 52 MASTER KEY INDEX Function Description The MASTER KEY INDEX function is used to set the Master Key Index The range is 0 to 15 ...

Page 122: ...1 2 Check master key Accessing the CHECK MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select the CHECK MASTER KEY in the KEY MANAGEMENT menu Fig 6 53 CHECK MASTER KEY ...

Page 123: ...y the check sum of all injected master key Fig 6 53 CHECK MASTER KEY Function Description The CHECK MASTER KEY function is used to display the check sum of all injected Master Key The master key which is displayed as _______ means it is in empty state ...

Page 124: ...ssing the EDIT MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select the EDIT MASTER KEY in the KEY MANAGEMENT menu 4 Select the MASTER KEY PART1 or MASTER KEY PART2 in the EDIT MASTER KEY menu ...

Page 125: ...NH 1800 6 Operator Functions 6 82 1 Enter the master key index 2 Enter the Master Key PART A 3 Verify the Master Key PART A 4 Enter the Master Key PART B Fig 6 54 EDIT MASTER KEY ...

Page 126: ...ify the Master Key PART B 6 After inputting the Master Key the check sum will be displayed Press ENTER after confirming the check sum Fig 6 54 EDIT MASTER KEY Function Description The EDIT MASTER KEY function is used to enter the Master Key ...

Page 127: ...R FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select the MASTER KEY SERIAL NUMBER in the KEY MANAGEMENT menu And insert serial number Fig 6 55 MASTER KEY SERIAL NUMBER Function Description The MASTER KEY SERIAL NUMBER function is used to insert the ATM machine number for RMS Mono 1400000001 1499999999 Color 1500F000001 1599999999 ...

Page 128: ...LEPHONE NUMBER 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the TELEPHONE NUMBER in the HOST SETUP menu 3 Select the HOST PHONE 1 in the TELEPHONE NUMBER menu 4 Enter the Host Phone number 1 Please refer to 6 1 2 How to use keypad Fig 6 56 TELEPHONE NUMBER ...

Page 129: ...the TELEPHONE NUMBER MENU 6 Enter the Host Phone number 2 Please refer to 5 1 2 how to use keypad Fig 6 56 TELEPHONE NUMBER Function Description The TELEPHONE NUMBER function is used to enter the Primary Telephone Number and the Back up Telephone number of the host ...

Page 130: ...elect the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the TERMINAL NUMBER in the HOST SETUP menu 3 Enter the Terminal Number Please refer to 5 1 2 how to use keypad Fig 6 57 TERMINAL NUMBER Function Description The TERMINAL NUMBER function is used to set the Terminal Number of NH 1800 ...

Page 131: ...t the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the ROUTING ID in the HOST SETUP menu 3 Enter the desired Routing ID number Please refer to 5 1 2 How to use keypad Fig 6 58 ROUTING ID Function Description The ROUTING ID function is used to set the Routing ID Number of NH 1800 ...

Page 132: ...ON menu 2 Select the HEALTH CHECK MESSAGE in the HOST SETUP menu 3 Select the HOST SEND and MESSAGE SEND INTERVAL in the HEALTH CHECK MESSAGE menu Fig 6 59 HEALTH CHECK MESSAGE Function Description The HOST SEND function is used to set HOST SEND MESSAGE to be enabled or disabled The MESSAGE SEND INTERVAL function is used to set INTERVAL TIME ...

Page 133: ...meter press ENTER Fig 6 60 CONNECT TIMER Function Description The CONNECT TIMER function is used to set the waiting timer during connecting to the host After powering on the machine the machine will try to connect to the host However when the machine fails to connect to the host it will wait for a while and will attempt to connect again This function is used to set the waiting time The factory def...

Page 134: ...te monitor 6 8 7 1 RMS EN DISABLE Accessing the RMS EN DISABLE 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the REMOTE MONITOR in the HOST SETUP menu 3 Select the RMS EN DISABLE in the REMOTE MONITOR menu Fig 6 61 RMS EN DISABLE ...

Page 135: ...MS EN DISABLE key it will be changed to to be enabled or disabled Fig 6 61 RMS EN DISABLE Function Description The RMS Remote Management System EN DISABLE function is used to connect with the RMS mode in enabled or in disabled The factory default is disabled ...

Page 136: ...en disable Accessing the RMS STATUS SEND EN DISABLE 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the REMOTE MONITOR in the HOST SETUP menu 3 Select the RMS STATUS SEND EN DISABLE in the REMOTE MONITOR menu Fig 6 62 RMS STATUS SEND EN DISABLE ...

Page 137: ...BLE key it will be changed to be enabled or disabled Fig 6 62 RMS STATUS SEND EN DISABLE Function Description The RMS Remote Management System STATUS SEND EN DISABLE function is used to send NH 1800 status to the RMS when NH 1800 status is changed The factory default is disabled ...

Page 138: ...ctions 6 95 6 8 7 3 Password Accessing the PASSWORD 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the REMOTE MONITOR in the HOST SETUP menu 3 Select the PASSWORD in the REMOTE MONITOR menu Fig 6 63 PASSWORD ...

Page 139: ... 5 Enter the new RMS Password 6 Enter the new RMS Password again 7 The password will be changed Fig 6 63 PASSWORD Function Description The PASSWORD function is used to set the RMS password to connect to NH 1800 from RMS The factory default RMS Password is 111111 ...

Page 140: ...97 6 8 7 4 Remote phone Accessing the REMOTE PHONE 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the REMOTE MONITOR in the HOST SETUP menu 3 Select the REMOTE PHONE 1 in the REMOTE MONITOR menu Fig 6 64 REMOTE PHONE ...

Page 141: ...o use keypad 5 Select the REMOTE PHONE 2 in the REMOTE MONITOR menu 6 Enter the second Remote Phone number 2 Please refer to 5 1 2 How to use keypad Fig 6 64 REMOTE PHONE Function Description The REMOTE PHONE function is used to input the RMS Primary Telephone Number and the Back up Telephone Number ...

Page 142: ...OST SETUP in the OPERATOR FUNCTION menu 2 Select the REMOTE MONITOR in the HOST SETUP menu 3 When you press the MODEM SPEED key the speed will be changed to 300bps up to 56 600bps Fig 6 65 MODEM SPEED Function Description The MODEM SPEED function is used to set the Modem speed of RMS and NH 1800 ...

Page 143: ...R FUNCTION menu 2 Select the CLOSE TIME in the HOST SETUP menu 3 If you press AUTO DAY TOTAL key it will be changed to be enabled or disabled 4 If you press SET CLOSE TIME key it will set close time Fig 6 66 AUTO DAY TOTAL Function Description The AUTO DAY TOTAL function is used to run automatic action of DAY TOTAL ...

Page 144: ...NH 1800 6 Operator Functions 6 101 6 9 Transaction Setup The TRANSACTION SETUP function of the OPERATOR FUNCTION includes the following DISPENSE LIMIT DENOMINATION FAST CASH LOW CURRENCY CHECK ...

Page 145: ...ed dispense limit after pressing the Dispense Limit screen key Fig 6 67 DISPENSE LIMIT Function Description The DISPENSE LIMIT function is used to set the maximum amount of notes that can be dispensed per transaction The maximum amount must be multiples of denomination And the maximum number of notes must not be over totals of 40 notes The factory default is 100 ...

Page 146: ...enu 2 Select the DENOMINATION in the TRANSATION SETUP 3 Enter the desired denomination of bills after pressing the Denomination key Fig 6 68 DENOMINATION Function Description The DENOMINATION function is used to set the denomination of notes to be set in the cassette The valid denomination is 10 20 50 100 The factory default is 10 and 20 ...

Page 147: ... in the TRANSACTION SETUP menu 3 You can change the fast cash amount LB0 to LB2 and RB0 to RB2 with press the button Fig 6 69 FAST CASH Function Description The FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH screen The maximum amount must be less than the Dispensable Limit The factory default is 10 20 30 40 50 60 ...

Page 148: ...t to enable the Low Currency check function press the Currency Low Check screen key once Fig 6 70 LOW CURRENCY CHECK Function Description The LOW CURRENCY CHECK function is used to set the cassette low level detection If this function is enabled the machine will be changed to OUT OF SERVICE when notes are not enough in the cassette The factory default is in disable ...

Page 149: ...NH 1800 7 Appendix 7 1 7 Appendix ...

Page 150: ... CDU SPR Number of cassettes 1 Cassette L CDU CDU M Option Denomination Dollar User Define Maximum Dispense 40 Notes 1transaction Cassette Capacity 1000 Capacity New Bill Max 6 000 2 000 X 3 Option Cash Dispenser Reject Type Note by Note Reject 200 bills Max Reject BIN Type DIP Type NH DIP MCU Card Reader Magnetic Stripe ISO 1 2 Read Printing Type 2 Thermal Line Printing Printing speed 90mm sec Ty...

Page 151: ...ional function ADA Audio guidance Support Ear Phone Jack Dimension WXDXH 410 X 580 X 1 300 Foot Print 400 W X 500 D Weight 120 kg Main Power 120W Power 110V 220V selection Operating 5 35 Operational Temperature Storage 0 40 Operating 25 86 Dimension Environment Operational Humidity Storage 10 90 ...

Page 152: ...condition z Bill which is very clean and can readily be recognized as a true bill z Bill has sufficient life or sizing to be handled easily z Bill which can be manually held straightly when one end is held by a hand and the bill is slightly curved vertically ...

Page 153: ...7 Appendix 7 5 B 2 Unacceptable condition z Bill having serious wrinkles torn or broken section wherein paper fiber is broken and separation begins 9 Wrinkle 9 Torn 9 Broken section Wrinkle Torn Broken Section ...

Page 154: ...ing but stained seriously z Bill with holes Perforated bill z Bill ragged and cannot be held straightly when one end is supported by a hand Stained Hole 20mm 35mm When the bill is held by 20mm and the straightness of the bill is 35mm or less it cannot be used ...

Page 155: ...NH 1800 7 Appendix 7 7 z Bill with cellophane tape scotch tape etc z Bill with folds z Gradually curved bill bills tied by hand seal etc Tape Fold Band seal ...

Page 156: ...NH 1800 7 Appendix 7 8 z Bill with folded lines 9 Case 1 9 Case 2 9 Case 3 Bill distortion should not exceed 10 mm ...

Page 157: ...IPT PAPER SPECIFICATIONS Paper type Thermal roll paper Print color Black Specification Paper detects heat Roll enough for 1 900 40 slips in case of 65gsm paper Part Number 5678000031 All measurements are in mm Ø150 Ø42 Ø38 59 5 0 5 ...

Page 158: ...NH 1800 7 Appendix 7 10 D MAGNETIC CARD SPECIFICATIONS Item ISO Card Unit Inch Length Card Bending Magnetic Stripe Position Fig D 1 Magnetic Card Specifications ...

Page 159: ...d unit beeps indicates entry is valid or accepted Triple signal indicates invalid or not accepted OPENING THE LOCK 1 Enter valid six 6 digit code 2 The lock will signal a valid code entry with a double signal 3 Within four 4 seconds turn handle to the open position 4 Pull door open Invalid Code Entry Lock will signal three 3 times WRONG TRY PENALTY Entry of four 4 consecutive invalid codes starts ...

Page 160: ... open simply follow instructions below CHANGING YOUR BATTERY Note Some manufacturers use a small screw to secure the battery compartment cover to the keypad housing If your model has this screw it must be removed first before following the steps listed below 1 Remove black plastic battery compartment cover located at the bottom of the keypad by gently pulling downward on it s handle 2 Allow the ba...

Page 161: ...ects that the security door is open Normal Status 1 Set the cassette again 2 Check if CS7 17 27 NS11 16 is fully pressed while the cassette is loaded 3 Check if CS7 17 27 NS11 16 connector has been properly inserted and if cable is cut 4 Check logic related to CS7 17 27 NS11 16 of the Cash Dispenser Unit board Fill cash and set the number of bills In Low currency enable mode 1 Check if CS6 16 26 N...

Page 162: ...e Control Electronics 1 Check Cash Dispenser Unit information 2 Check battery back up SRAM 3 Check the battery 1 Remove paper jam and paper scraps 2 Check the lever operation position in the sensor 3 Check if the sensor is polluted 4 Check if cable is cut or the connector is wrongly inserted 5 Check logic related to the jam detection sensor of the Slip Printer board 1 Check Headup Lever 1 Close th...

Page 163: ...logic related to the sensor in the Cash Dispenser Unit board 1 Check Magnetic Card 2 Check Card Read module and cable connection 1 Power Off On 2 Check DIP MCR 3 Check cable connection 1 Power Off On 2 Check DIP MCR Clamp Lever 3 Check cable connection 1 Power Off On 2 Check DIP MCR Clamp Lever 3 Check cable connection 1 Power Off On 2 Check DIP MCR 3 Check cable connection 1 Power Off On 2 Check ...

Page 164: ...heck if cable is cut or the connector is wrongly inserted 5 Check logic related to jam detection in the Slip Printer board 1 Set receipt paper 2 Check the lever operation position in the sensor 3 Check if cable is cut or the connector is wrongly inserted 4 Check logic related to the paper empty sensorin the Slip Printer board 1 Remove paper jam and reload 2 Check the level oepration position in th...

Page 165: ...e Control Electronics and the Slip Printer board 3 Check if the CPU of the Slip Printer board is normally running 4 Check if the power is normally supplied to the Slip Printer 1 Replace CE mainboard 1 Check if ther are notes If so remove them 2 Check if cable is cut or the connector is wrongly inserted 3 Check logic related to the sensor of the Cash Dispenser Unit board 1 Check if there are notes ...

Page 166: ...1 Check if there are notes in the double detect module 2 Check CS5 NS9 sensor 3 Check the double detect slit 4 Check the double detect lever 5 Check logic related to double detect in the Cash Dispenser Unit board 1 Check if there are notes in the double detect module 2 Check CS5 NS9 sensor 3 Check the double detect slit 4 Check the double detect lever 5 Check logic related to double detect in the ...

Page 167: ...15B NS2 sensors pollution cable cutting wrong insertion of connectors etc 3 Check logic related to CS15 NS2 of the Cash Dispenser Unit board 1 Check if the cassette has been normally installed 2 Check if CS7 NS11 can be completely pressed while the cassette is installed 3 Check if cable is cut or a connector is wrongly installed in CS7 NS11 connector 4 Check logic related to CS7 NS11 of the Cash D...

Page 168: ... after notes are dispensed The cassette has not been installed before 3 Check if the note type on the index set by the Control Electronics matches with the actual note type 1 Check the number of dispensed notes and the status of notes 2 Check CS13 NS4 3 Check logic related to CS13 NS4 of the Cash Dispenser Unit board 1 Check Main motor 2 Check Cash Dispnser Unit Main board 1 Check the note setting...

Page 169: ...r notes are dispensed CDU Double detect module failure 2 Check if CS7 NS11 is completely presed while the cassettes is installed 3 Check if cable is cut or a connector is wrongly installed in CS7 NS11 4 Check logic related to CS7 NS11 of the Cash Dispenser Unit board 1 Check the number of dispensed notes 2 Perform a unit test on the Cash Dispenser Unit 1 Check the number of dispensed notes 2 Perfo...

Page 170: ...he main motor speed 4 Check if the note type on the index set by the Control Electronics matches with the actual note type 1 Check the gate solenoid 2 Check CS13 NS4 3 Check related logic of the Cash Dispenser Unit board 1 Set information of Cash Dispenser Unit if error is not cleared after power Off On 1 Set cassette again 2 Check CS7 NS11 3 Ceck related logic of Cash Dispenser Unit board 1 Set c...

Page 171: ... NH2100T Dispenser Unit board 1 Check if related sensors are polluted 2 Check related logic of the Cash Dispenser Unit board 1 Check the sensor 1 Check if the shutter normally operates and the status of CS10 when the shutter is open 2 Check CS10 3 Check logic related to CS10 of the Cash Dispenser Unit board 1 Check if there are notes in the stacker If so remove them 2 Check CS9 3 Check logic relat...

Page 172: ... did not receive this notification UNAUTHORIZED USAGE PIN ERROR 1 Check the sensor 1 Check the sensor 1 Check if the communication cable between the Control Electronics and the Cash Dispenser Unit is cut and the connector is wrongly inserted 2 Check logic related to communication between the Control Electronics and the Cash Dispenser Unit board 3 Check if the CPU of the Cash Dispenser Unit board i...

Page 173: ... CARD ISSUER ROUTING LOOKUP PROBLEM UNABLE TO PROCESS TRANSACTION NOT SUPPORTED Enter correct PIN Check your card Check your card Check your balance and make transaction again Check your transaction type Check your available account Make transaction later Make transaction again Enter smaller amount Check your account Contact to your bank Make transaction later Make transaction later Enter availabl...

Page 174: ...ceeds Withdrawal Limit PIN Tries Exceeded No Account Invalid Date Can not Verify PIN Can not Verify PIN Bank Unavailable System Unavailable transaction type Enter available amount Check your account Make transaction later Make transaction later Check your available account Check your balance and make transaction again Check your available account Check your available account Check your card Enter ...

Page 175: ...ber FS missing next to Account Balance FS missing next to Available Balance FS missing next to Surcharge Amount personnel Error in modem data Contact to service personnel Error in modem data Contact to service personnel Error in modem data Contact to service personnel Error in modem data Contact to service personnel Error in modem data Contact to service personnel Error in modem data Contact to se...

Page 176: ...ransmission error Failed to receive the whole data within 5 seconds after requesting the modem to send the data NAK has been sent three times or more Failed in receiving the data due to parity or LRC error Therefore sent NAK to the host and requested to send the data again Error in modem data Contact to service personnel Error in modem data Contact to service personnel Error in modem data Contact ...

Page 177: ...line is well connected 2 Check the telephone number of the host and if the host is alive 3 Check modem related parameter setting 4 Check the modem controller and logic 1 Check if the transaction card is valid 2 Check the host 1 Check the host 2 Check if the transaction card is valid 3 Check line noise 4 Check the modem controller and logic 1 Check if the telephone line is well connected 2 Check th...

Page 178: ... cash setting error Ex Fast cash value Dispense limit Master key index invalid 0 MKEY Index 15 Master key empty Host phone number is not set The error retry timer is not set 1 Check RMS related settings 2 Check if the telephone line is connected and the status of the telephone line 3 Check if the RMS host is alive 4 Check the modem controller and logic Note These errors are not related to transact...

Page 179: ...t set The master key serial number is not set Non cash type text is not set NVRAM failure DIP MCR connection failure Set the RMS password Set the RMS phone number Set the terminal number Set the routing Identification Master key Serial Number set Non Cash Type set Check the battery and the battery plug and replace the main board if error happens continuously 1 Power Off On 2 Check DIP MCR 3 Check ...

Page 180: ...ssing F6 key upper right 2nd key After initializing follow below pictures Select YES in the CLEAR NVRAM MENU Enter the NVRAM CLEAR PASSWORD If the wrong password is entered the screen will be back to ENTER PASSWORD screen The factory default NV RAM Clear Password is as same as Master Password 555555 ...

Page 181: ... of REPORT MENU Enter the OPERATOR PASSWORD If the wrong password is entered the screen will be back to ENTER PASSWORD screen The factory default Master Password is 555555 If the correct password is entered the OPERATOR FUNCTION MENU will be displayed NORMAL 0 0 0 0 0 ...

Page 182: ...with all passwords the Master Password must be 6 digits in length Changing Denomination With this new AP software changing the cassette denomination Transaction Setup will cause all master keys to be erased from the EPP keyboard The purpose of this is to prevent unauthorized access to this critical parameter When programming the terminal make certain that you change the denomination setting If you...

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Nautilus NH-1800, Operator'S Manual

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