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SUPPORT & SERVICE
For Technical Support, Service, Parts Orders or any Customer Service needs, please contact us direct by phone,
email, or through our 24 hour support site:
To help us support you, please provide the following information when requesting assistance with your equipment:
Facility Name & Address
Product Serial Number
Description of Issue
Our goal is to provide fast, reliable support to all your product support requests. We strive to answer all support
requests under an average hold time of 3 minutes, all support emails within 1 business day and all field service
requests within 48 hours.
PREVENTATIVE MAINTENANCE
Protect your product & assure it always runs like new with a Core Advantage Preventative Maintenance or Extended
Warranty Package. Contact your service manager for more information:
To request access scan or visit:
CONNECT.COREHANDF.COM
• General Inquiries
• Warranty Registration
• Preventative Maintenance
• Service Requests
• Parts Orders
• Automated partner payment
• Product technical library
• Transparency on service performance
• 24-Hour Automated Assistant
• Live Chat
OFFERS 24-HOUR SELF SERVICE ACCESS TO:
Core Connect is your portal to all things service! Whether you need to
order parts or register your warranty, Core Connect is the most effective
way to get what you need fast and keep your facility operating smoothly.
CORE CONNECT
GLOBAL SUPPORT CENTER
4400 NE 77th Avenue, Suite 300 Vancouver, WA 98662
Tel: (360) 326-4090 • (888) 678-2476 •
service@corehandf.com
Warranty information:
https://corehandf.com/warranty
Core Connect is accessible through our app on mobile devices
