41
Condition/Problem
Things to Check
Solution
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine
Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Fan will not turn on or will
not turn off
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine
Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan
Unplug unit from electrical outlet for 5 minutes. Remove mate
-
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
Unit rocks/does not sit
level
Check leveler adjustment
Adjust levelers until machine is level.
Check surface under unit
Adjustment may not be able to compensate for extremely un
-
even surfaces. Move machine to level area.
Foot pedals loose/unit
difficult to operate
Hardware
Tightly secure all hardware on the Pedal Arms and Handlebar
Arms.
Drive train click/tick
noise once per full crank
revolution
Check crank/pulley
assembly
Disconnect left and right foot assemblies and rotate crank. If
sound persists, replace crank/pulley assembly. If sound does
not come from rotating crank, check foot assemblies and up-
per/lower handlebars.
Check foot assemblies,
leg assemblies, handlebar
assemblies
Manually move foot, leg, and handlebar assemblies to isolate
sound. Replace part making sound.
Squeaking noise
that appears a few
minutes into a workout
and normally will get
progressively worse as
the workout continues
Bolt that connects the
swing arms to the axle
running through the
console mast
Loosen pivot rod bolt slightly until noise goes away. See video
for demonstration. White lithium grease can also be applied for
a temporary fix. Contact Customer Care for assistance.
Roller squeaking on rail
Apply silicone lubricant to a dry cloth and wipe the rails to
eliminate roller noise.
Incline assembly sticks/
difficult to adjust
Check position of incline
assembly
Adjust levelers to raise the front of rail assembly until there
is 0.6cm - 1.25cm (1/4” - 1/2”) space between the top of the
incline assembly and the main unit shroud.
