Nautel NX5, Installation Manual

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NX5/NX3 INSTALLATION MANUAL PRE-INSTALLATION / INSTALLATION ASSISTANCE
PAGE 2.10.4 VERSION 3.1 2021-04-22
Standard Warranty
Nautel guarantees all mechanical and electrical parts of Nautel Transmitters for a period of forty-eight
months, and all other Nautel manufactured equipment (including Importers and Exporters) for a period
of twelve months from date of shipment, provided the equipment has been installed, operated and
maintained in accordance with Nautel’s recommendations, and the equipment has not been misused,
neglected or modified. Nautel's liability is limited, at the absolute discretion of Nautel, to repairing or
replacing returned equipment that to the satisfaction of Nautel has been found defective.
Warranty for third-party items is provided by the Original Equipment Manufacturer. Exercise of such
warranty shall be between the Buyer and the Third-Party.
1. Properly qualified technical personnel must install, maintain, and repair the equipment in
accordance with Nautel recommendations and good engineering practice.
2. A "Part Failure" shall be deemed to have occurred when the part has become defective, or does
not have the characteristics required for the specified equipment performance:
a. when the equipment is operated within the design parameters, and
b. when the equipment is installed and adjusted according to Nautel's prescribed procedures as stated in the
instruction manual.
3. Nautel shall provide replacements for all "Parts" to the Buyer when they become defective during
the warranty period, and upon the return of the defective part. Replacement parts warranty to be
90 days or end of original warranty; whichever comes first.
4. If the Buyer receives a replacement module, as part of Nautel's module exchange program, the old
module must be returned to Nautel within 30 days of receipt of the new module, at the buyers
expense. If the old module is not received after 30 days, the customer will be invoiced. The buyer is
responsible for installing the replacement/repaired module in the transmitter.
5. In the event that a "Part" fails during the warranty period and causes damage to a subassembly
which cannot be readily repaired in the field, the entire subassembly so damaged may be returned
to Nautel for repair. The repairs will be made without charge to the Buyer.
6. Written authorization must be obtained before returning any equipment or goods for any reason.
Equipment or goods returned under this warranty shall be delivered to Nautel's premises at the
Buyer's expense. Where no-charge warranty replacements or repairs are provided under items 2, 3,
4, or 5, Nautel will pay that part of the shipping costs incurred in returning the part/assembly to
the Buyer. Note: the Buyer is responsible for any and all import fees, duties or taxes.