Nautel NV20LT, Installation Manual

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NV20LT/NV15LT INSTALLATION MANUAL PRE-INSTALLATION / INSTALLATION ASSISTANCE
VERSION 4.0 2018-02-26 PAGE 2.11.7
Equipment Being Returned to Nautel
For all equipment being returned to Nautel and all requests for repairs or replacements:
 Obtain an RMA number from Nautel (you must have an RMA number to return equipment)
 Mark the item as 'field return'
 Mark the item with the RMA number assigned by Nautel
 Address the item to the appropriate Nautel facility
Complete and accurate information regarding the equipment being returned will ensure prompt
attention and will expedite the dispatch of replacements. Refer to the nameplate on the transmitter
and/or the appropriate module/assembly to obtain name, type, part and serial number information.
Refer to the parts list of this manual or the appropriate service instruction manual for additional
ordering information.
The following information should accompany each request (* denotes minimum required information):
 *Model and serial number of equipment
 *Name of part/assembly
 Serial number of part/assembly
 *Complete reference designation of part/assembly
 *Nautel's part number of part/assembly
 *OEM's part number of part/assembly
 Number of hours in use
 Nature of defect
 *Return shipping address
Extended Warranties
Nautel's standard four-year warranty provides excellent coverage and satisfies most customers’ needs.
However, if you want extended coverage, Nautel offers one and two-year Extended Warranty Plans to
cover electrical and mechanical repairs or replacements for all Nautel equipment.