natus OLYMPIC SMART SCALE 50, Instruction Manual

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OLYMPIC SMART SCALE Model 50/51 Instruction Manual 5-1
S e c t i o n
5
Troubleshooting
Should you experience difficulty when operating your Smart Scale, consult the
following table. For problems not listed in the table, contact Natus Medical
(see page 5-4).
Table 5.1
Troubleshooting chart
Problem Probable Cause Solution
Scale won’t turn on No power Make sure the power cord is plugged in.
Depleted battery Plug the device into an electrical outlet
and allow the battery to charge for
2.5 hours. If the battery doesn’t charge,
replace the battery pack (see
page 6-7).
Blown fuse(s) Replace the fuse(s) (see page 6-5).
Damaged membrane
control panel Test the membrane control panel (see
page 6-8).
Damaged power
supply printed circuit
board (PCB) Test the power supply PCB (see
page 6-9); replace if necessary
(see page 6-12).
Damaged display PCB Test the display PCB (see page 6-9);
replace if necessary (see page 6-12).
Damaged display
panel cable Test the display panel cable (see
page 6-9).
Main PCB U11 goes
“logic low” when
ON/OFF
is pressed
Replace the main PCB (see page 6-12).
KG/LB
won’t change
measurement units
KG/LB
disabling
switch is active
Deactivate the
KG/LB
disabling switch
(see Locking Units to Kilograms
(optional) on page 2-1).
Note: Some facilities activate this switch
so the display will only show kilograms.
Check your facility’s guidelines before
deactivating the switch.
Damaged membrane
switch panel Test the membrane switch panel (see
page 6-8).
Damaged display
panel cable Test the display panel cable (see
page 6-9).
Damaged main PCB Test the main PCB (see page 6-9);
replace if necessary (see page 6-12).